My wife and I hired a Bear Rentals landrover and roof-tent for our honeymoo...
"Stay Away from Bear!"
- Reviewed 1 day ago
I was so excited for our 3 week road trip in Australia. Unfortunately, we chose the wrong car company to go with. On the second day with our bear rental we needed a boost. On the third day they needed to replace our battery. We were unable to drive our vehicle above 80km/hr. We had to take it to get diagnosed. We had it in the shop for 2 days. We were told that the if we rented another vehicle they would cover the cost, we never received any compensation. We never received any compensation for the 2 days we paid for the vehicle and it was in the shop. Eventually the car would not go over 60 km/hr and it was dropped off at a depot and we were given another vehicle from Avis. We did not receive any compensation for the last week of our vacation without the vehicle. It was hassle after hassle. We were on the phone a lot with the company trying to resolve these issues. You would be better off renting a 4x4 and buying camping equipment rather than renting from Bear. Very disappointed!
"STAY AWAY!!!! Rent from a REAL CAR COMPANY!"
- Reviewed 1 day ago
Hi - Rented 4 of their vehicles over a 3 month period and were just flabbergasted and the horrible quality and service. Cars were not delivered at the agreed upon time to start. Fine, I let that go and rented from hertz for the first two weeks. Then, when I finally got my Vehicles, I was riddled with constant mechanical problems, Air conditioners didn't work, the amenities we had agreed upon were not IN the vehicles. TWICE I had to get the same Vehicle towed off the side of the road, Bear Rentals was remotely helpful with this, but the first time I had to wait some 6 hours because - wait for it - the TOW TRUCK BROKE DOWN on the way to me, so of course I can't stand on the highway with the car, no problem, tow truck picks up the car, Bear Rentals "Fixes" it and gets it back to me some 2 weeks later (While still charging me for the car and I'm having to rent from Hertz to replace it). Then the same situation happens a week before my rental is suppose to be renturned and these clowns have the tow truck pickup my rental and then inform my via email that they have CANCELLED my rental contract (Which I never received) and repo'd the car. Absolute mooks, do not do business with them, they hire random exchange students to pick you up from the airport and have horrible communications. Barely even a real company STAY AWAY!!!
"Ultimate glamping adventure!"
- Reviewed 2 months ago
Bear Rentals is THE perfect car for the ultimate camping trip. Being into nature without crowds, we loved our 4WD camper.. It maneuvered the dirt roads to remote hiking trails and secluded camping spots that vans couldn't access! Camping was so easy, we just picked a spot, flicked a switch, and our roof tent was assembled (with beds already made!!!) The refrigerated esky meant our beers were cold on arrival, and the kitchen sink, grill and appliances meant my friend (who is a great cook) could cook us lamb and roast veggies under the stars! Perfect! The roof tent only takes a minute to put down - so daytime hikes were easy. The staff were even nice enough to recommend some of their favourite secret camping spots and trails. 100% recommend giving these guys a call if you're up for a memorable outdoor adventure!
"not serious!dont make the mistake to rent one of their cars!"
- Reviewed 3 months ago
Cannot recommend Bear Rentals anymore.
They do not refund the bond and when you are back at home they stop communication with you.
The cars and trailers are old and in bad conditions.
It might have cost our lives. All on a sudden, there was no power steering, no more brakes, when the engine belt broke. Fortunately we where not on a steep winding mountain road
if you call them for road assistance they are not reachable and finally it lasts more than 10 hours to get them organized a towing service for us. ( in distance of 40 km to a big town )
Due to this we lost 3 days of our holidays
waiting for the car wreck to get repaired
The Discovery we got had over 360.000 km on it’s display. It was bad maintained. Same with the camper trailer: the sealing was worn and water entered every time it rained whilst driving. So our bed in the tent was pretty wet and no way to sleep in it. We where forced to spent the nights in hotels - not the idea of a camping trip!
The car and trailer where dirty when we got it. materess full of bad bugs No compressor equipped, no hose. Only one flame of the stove worked properly.
They never refund the bond because they will find something to hold it. It seems to be their business model to keep the bond
"Could be great, but weren't. Wouldn't repay the security bond"
- Reviewed 8 months ago
It is such a shame to have to write this negative review. Initially Bear rentals couldn't do enough for us, alas as soon as they had our money and security bond we were treated somewhat less courteously. The Landrover TD5 was apart from a gearbox issue,was excellent and the Alu Cab conversion was absolutely brilliant,( talk of every place we stopped at). Our problem with the firm was no-one would answer the phone on a weekend(we had the van for 3 weeks) so things like the gearbox problem didn't get fixed for 3 days. It has taken them over 40 days to refund our security bond and they still haven't paid us for the Ensuite tent we bought on their approval. The bond has only been repaid after I had got the bank involved. Nothing was a problem and then, suddenly we were as good as ignored. I personally couldn't recommend Bear Rentals.
- Reviewed 2 years ago
My wife and I hired a Bear Rentals landrover and roof-tent for our honeymoon. I could not have wished for a better adventure vehicle: The car itself was an older model, so no delicate electronics to go wrong and I didn't feel too precious about giving it a hard time off-road. It easily made it to the tip of Cape Melville and could have done much more.
The tent was comfortable, clean and waterproof. And the stove, cutlery and pans supplied with the car were all in perfect order.
All in all, dealing with their company was a delight and their staff are courteous, punctual and go out of their way to supply what you need. And absolute pleasure, will rent again.