"Disappointing experience with Bear Rentals !"
Hired two Bear Rentals “European” Landrover Defenders from Perth on two occ...
Hired two Bear Rentals “European” Landrover Defenders from Perth on two occasions, for 5 weeks altogether. The following was part of the experience:
- Four break downs (ignition, clutch) requiring road assistance each time and causing extensive delays waiting for recovery vehicles or parts.
- Broken windscreen on pickup, with at least one large chip in the line of sight, that could not be repaired before setting off on the trip.
- Knob of gear stick coming off, discovered on day of pickup and temporarily fixed.
- Poor communication, messages and phone calls were not being replied to or replied to in ways that I consider unsatisfactory. An email I received from them after writing a review was even insulting.
- Pickup location changed on the day of the pickup while already enroute. I was informed on that after having driven for more than ½ hour into the opposite direction.
- Mal-functioning or non-functioning aircon, heating, camping stove, radio, instrument lighting, door mechanism.
- Lack of adequate documentation of what is in the car and how it is to be used.
- Lack of sun visors in both vehicles, making driving in morning and evening very hazardous.
- Being blamed for damage to a tire, that in all likelihood had occurred on a previous trip but was overlooked since no thorough inspection of the vehicle had occurred prior to my pickup.
- Apparent absence of safety check of the vehicle prior to pickup.
- Being charged cleaning fees three weeks after the vehicle had been accepted in the condition it was in, and subsequent refusal to pay the one-day rental refund that was initial offered for acknowledged delays on the first day of rental.
- Later than expected return of the AUD 7500 security bond.
There were some positives, for example the nice roof-top tent and useful interior lighting, that prompted me to hire a vehicle from Bear for the second time. However, the negatives, in particular the company's poor communication , have now come to outweigh those positives forcing me to look elsewhere for future rentals.
I hired a Bear for a well deserved trip out to Orange and the Central West. I may be biased because I am a Defender fanatic but the vehicle was awesome! I hired one of the European Bears and when the team found out I was a Defender fan they upgraded me to one of their Grizzly's! I spent 10 days burning around wineries, little towns and river campsites in a 2013 Puma which had the BEST set-up! Full slide out kitchen and the rooftop tent had internal access so when it unexpectedly pissed down with rain I was compeltely fine. The awning is easy as to setup it took about 15 secs and then tent took about 40secs which was great traveling alone. The team directed me to a couple of great local breweries in the area too which were a great detour and on return the fellas at the depot actually helped me unload and unpack the car.
These guys aren't a huge operation, I think most of the staff are family and friends which is cool because they know their stuff and spent a lot of time suggesting places to stop and some free campsites along the way I never would have found by myself. I'm planning my next trip down the South Coast with them in the new year and they've already given me some awesome fishing spots and even recommended what bait and tackle to use.
If you just want any old car then hire from one of the big guys but if you want a proper genuine off road experience then go with these guys. It's like planning a roadtrip with your mates.
We rented a Land Rover Discovery with a folding trailer for 30 days.
Very old and poorly maintained vehicles (about 421000 km) with missing equipment (no license plate, no first aid kit, no tools, very bad tires, fridge does not work for 15 day’s, no roadside breakdown assistance!! ....).
Communication with Bear Rentals is very difficult. Mostly you reach only the answering machine and do not always called back even in emergencies (can take up to 6 days !!).
As we returned the vehicle we had to return it at a depot because nobody has time for it from Bear (you have to document the condition for Bear).
The deposit and the refund for defects are confirmed by mail from Bear but not transferred (65 days after delivery).
Reported the case to Customers Complaint and handed it over to a lawyer.
Stay away from Bear you waste time and money
My partner and I recently hired a Defender from the Bear Rentals Crew for our dream trip around WA!
The car was an absolute beast! The Land Rovers are a bit older (out’s was a 2009) but It didn’t miss a beat and we felt pretty darn cool parking up at campgrounds in our cool 4WD while everyone else were in little vans and utes. We took The European and it’s draw system and compact gear meant there was a heap of space, even when my brother joined us too! They gave us an extra tent and gear for him as well (no extra charge!!!) which was so nice. It was so awesome waking up in a rooftop tent overlooking the ocean. That’s a memory I will never forget!
The staff gave us tips and advice about our itinerary and even called to check in on us occasionally to make sure we were having fun.
We popped a tyre when we were 4WD’ing off road and the Bears were so helpful organising and pre-ordering a replacement spare along the way for us.
We cannot wait to get back on the road and try out the Grizzly next time.
Thanks Bears :)
I was so excited for our 3 week road trip in Australia. Unfortunately, we chose the wrong car company to go with. On the second day with our bear rental we needed a boost. On the third day they needed to replace our battery. We were unable to drive our vehicle above 80km/hr. We had to take it to get diagnosed. We had it in the shop for 2 days. We were told that the if we rented another vehicle they would cover the cost, we never received any compensation. We never received any compensation for the 2 days we paid for the vehicle and it was in the shop. Eventually the car would not go over 60 km/hr and it was dropped off at a depot and we were given another vehicle from Avis. We did not receive any compensation for the last week of our vacation without the vehicle. It was hassle after hassle. We were on the phone a lot with the company trying to resolve these issues. You would be better off renting a 4x4 and buying camping equipment rather than renting from Bear. Very disappointed!
Hi - Rented 4 of their vehicles over a 3 month period and were just flabbergasted and the horrible quality and service. Cars were not delivered at the agreed upon time to start. Fine, I let that go and rented from hertz for the first two weeks. Then, when I finally got my Vehicles, I was riddled with constant mechanical problems, Air conditioners didn't work, the amenities we had agreed upon were not IN the vehicles. TWICE I had to get the same Vehicle towed off the side of the road, Bear Rentals was remotely helpful with this, but the first time I had to wait some 6 hours because - wait for it - the TOW TRUCK BROKE DOWN on the way to me, so of course I can't stand on the highway with the car, no problem, tow truck picks up the car, Bear Rentals "Fixes" it and gets it back to me some 2 weeks later (While still charging me for the car and I'm having to rent from Hertz to replace it). Then the same situation happens a week before my rental is suppose to be renturned and these clowns have the tow truck pickup my rental and then inform my via email that they have CANCELLED my rental contract (Which I never received) and repo'd the car. Absolute mooks, do not do business with them, they hire random exchange students to pick you up from the airport and have horrible communications. Barely even a real company STAY AWAY!!!
Bear Rentals is THE perfect car for the ultimate camping trip. Being into nature without crowds, we loved our 4WD camper.. It maneuvered the dirt roads to remote hiking trails and secluded camping spots that vans couldn't access! Camping was so easy, we just picked a spot, flicked a switch, and our roof tent was assembled (with beds already made!!!) The refrigerated esky meant our beers were cold on arrival, and the kitchen sink, grill and appliances meant my friend (who is a great cook) could cook us lamb and roast veggies under the stars! Perfect! The roof tent only takes a minute to put down - so daytime hikes were easy. The staff were even nice enough to recommend some of their favourite secret camping spots and trails. 100% recommend giving these guys a call if you're up for a memorable outdoor adventure!
Cannot recommend Bear Rentals anymore.
They do not refund the bond and when you are back at home they stop communication with you.
The cars and trailers are old and in bad conditions.
It might have cost our lives. All on a sudden, there was no power steering, no more brakes, when the engine belt broke. Fortunately we where not on a steep winding mountain road
if you call them for road assistance they are not reachable and finally it lasts more than 10 hours to get them organized a towing service for us. ( in distance of 40 km to a big town )
Due to this we lost 3 days of our holidays
waiting for the car wreck to get repaired
The Discovery we got had over 360.000 km on it’s display. It was bad maintained. Same with the camper trailer: the sealing was worn and water entered every time it rained whilst driving. So our bed in the tent was pretty wet and no way to sleep in it. We where forced to spent the nights in hotels - not the idea of a camping trip!
The car and trailer where dirty when we got it. materess full of bad bugs No compressor equipped, no hose. Only one flame of the stove worked properly.
They never refund the bond because they will find something to hold it. It seems to be their business model to keep the bond
It is such a shame to have to write this negative review. Initially Bear rentals couldn't do enough for us, alas as soon as they had our money and security bond we were treated somewhat less courteously. The Landrover TD5 was apart from a gearbox issue,was excellent and the Alu Cab conversion was absolutely brilliant,( talk of every place we stopped at). Our problem with the firm was no-one would answer the phone on a weekend(we had the van for 3 weeks) so things like the gearbox problem didn't get fixed for 3 days. It has taken them over 40 days to refund our security bond and they still haven't paid us for the Ensuite tent we bought on their approval. The bond has only been repaid after I had got the bank involved. Nothing was a problem and then, suddenly we were as good as ignored. I personally couldn't recommend Bear Rentals.
My wife and I hired a Bear Rentals landrover and roof-tent for our honeymoon. I could not have wished for a better adventure vehicle: The car itself was an older model, so no delicate electronics to go wrong and I didn't feel too precious about giving it a hard time off-road. It easily made it to the tip of Cape Melville and could have done much more.
The tent was comfortable, clean and waterproof. And the stove, cutlery and pans supplied with the car were all in perfect order.
All in all, dealing with their company was a delight and their staff are courteous, punctual and go out of their way to supply what you need. And absolute pleasure, will rent again.