Unfortunately we had a terrible time with our van. It was difficult to get ...
- Reviewed 11 years ago
Unfortunately we had a terrible time with our van. It was difficult to get to the place we had to pick it up from, we had to wait a long time and the staff did not give us enough information about why we were having to wait. When we got the van we found that the handbrake didn’t work, neither did the internal fan and there was no cigarette lighter. We asked the owner of Totally Campers for a replacement van but were told none was available and that instead we should get these problems fixed and Totally Campers would pay for the bill. This was not what we expected to be doing on our holiday as obviously every moment is precious. We ended up having 3 days of having to waste our holiday time at garages trying to find times when they could fit us in, getting the cigarette lighter “fixed”, the fan investigated and the brake issue investigated and finally getting the breaks “fixed”, although Totally Campers did not want to spend money getting the brake pads and cylinders changed, as the mechanic had recommended, since they said they would be selling the van at the end of our trip anyway. This left us worrying whether we would be at all safe on the remainder of our trip, especially as we learnt the problem with the handbrake could have also caused the foot brake to stop working as well. Not to say the issue with the handbrake wasn’t enough when we were on a hill in traffic and trying not to roll back into the car behind us. The fan incidentally was never fixed so we had to put up with a roasting hot van for our entire trip. Other issues we had included that the bedding provided, one sheet and a thin blanket to share, was totally inadequate at the start of our journey meaning we had to get duvets which were discarded at the end of the trip. The knobs on the gas cooker were broken which meant we had great difficulties using it. All in all we were very disappointed.
We complained to the owner on the returning of the vehicle. He did not seem to sympathise at all with our issues. He said if he was in our position he would have dumped the van in Sydney. We had been in contact with him throughout our trip so he knew the difficulties we were going through. Instead of being apologetic he was rude. He offered us one day of compensation which was totally inadequate and after much arguing he gave us 1.5 days compensation. I would definitely not recommend Totally Campers.
- Reviewed 11 years ago
I would rent from Totally Campers again.