"Wouldnt go back"
I never received the promised confirmation of the booking.The van was very ...
Well Mark Boberg, I have given you 6 weeks to refund the $840 you promised, I guess your words "I am a straight guy who treats people the way I wish to be treated" are just empty and hollow.
We hired an 8 year old 6 berth Ducato based campervan Reg number EHL 261 from Mark Boberg of Adventure Vans for 6 months @ $16000
From the start:
The van was filthy, all the crockery needed cleaning before use, some bowls had thick mould.
The toilet didn't flush and it stank.
Van leaked from roof, two windows and side door.
Camping table and two chairs broken. I repaired.
Grill broken. I repaired
Bed broken. I repaired.
Electric kettle with no lead.
AC did not work.
Van had been in an accident, front panel out of alignment.
Overall interior appearance was pretty tatty and tired. There were so many things we just didn't notice in the 20 minute hand over.
During our trip:
We had a puncture so called out a mechanic, the mechanic informed us that it was in fact the wheel itself that had a crack and the tyre was illegal anyway being bald on the inner rim. The spare wheel was used and a new tyre fitted, we now had no spare wheel. Incidentally, the tyre on the spare wheel was also illegal with the steel cords exposed.
We had a second puncture - no spare!
Total cost of replacing tyres cost us nearly $540.
The water pump broke so the van was in the garage for two days which meant we had to stay in a B&B for two nights. Cost to us was $240 for the B&B. Mark Boberg paid the water pump bill direct to the garage on completion of work. The mechanic at the garage was scathing about the lack of maintenance on the van.
We had an awesome trip in NZ and were able to put some of the minor inconveniences and defects to one side. However, the condition of the wheel and tyres were potentially life threatening.
Our thoughts on Adventure Vans:
Amateurish small players in the rental scene with no customer care. Mark Boberg is deceitful, dishonest, dishonourable and a charlatan.
The business owner was super friendly and happy to assist in any way he could - from helping plan our route (at our request) to helping us with anything we needed during our trip. The vehicle we hired had so many more windows than other campervans, which is perfect for the beautiful NZ countryside. The solar system meant that we freedom camped quite a lot and enjoyed parts of New Zealand that we wouldn't have otherwise seen. Overall, a great experience.
I have used Adventure Vans several times in the last years and can vouch for their beautiful vans, friendly manner and positive attitude. Always with a smile, and happy to make any effort to meet my needs. As a travel journalist I can recommend the company, Mark and the staff with all my heart.
Met at the airport by the company owner's son. Quite relaxed and helpful. Good advice about our first stop on the way out.
As we expected, given the budget price, the van was not brand new, though quite comfortable, mechanically up to the task and good value for money. The on-board solar panel meant we never really had to plug in at a commercial camp ground and could take full advantage of the Freedom Camping available in New Zealand. Big windows let in the great outdoors.
This is a small family-run business, if you prefer not to deal with the big companies. It is run in a very relaxed and flexible manner. The owner Mark is very responsive to all emails and texts. Be sure to contact him before pick up and drop off to confirm arrangements, as there is no depot at the airport. If you appreciate you are dealing with a small operation and maintain good communication it should go smoothly.
Overall great value for money.
Too long to mention all the issues from our Berth Caravan... From waterfalls inside the cabin (through our closed windows and the sliding door), holes in the structure where dust and cold air enters to the cabin... We also never used the shower/toilette because it was always smelly even if we never used it. During the trip one window fall down and the mechanic told us that this failure was done years before with several repairs...
We wait for them in our hotel and they delayed more than 6 hours the pick up and the delivery of the motorhome. The owner Mark Boberg was really an awful person. He also made us to drive the caravan with him before giving us the keys as he said that he doesn't know if we were able to do it (we are 35 year old couple that have been driving in Europe and around the globe with cars, caravans and motorbikes... but he said that New Zealand is different... Sure...Try to drive in Paris, Madrid or Milano.... Shame)
He never listen to our problems and he also charged all the money even with the delays on the pick up, the problems on the road and his bad manners talking to us.
We rented the motorhome during a month and we completely regret it, more than 3000€ on a terrible old van converted to a motorhome.
I never received the promised confirmation of the booking.The van was very damaged. The diesel, water and gas were not full. The waste water had not been emptied. Mark set the van on fire whilst doing a last minute welding repair. He wasted 2 hours of our time on the day of collection. His booking system was a ripped piece of cardboard. On return, he held us up for two hours when it was prearranged that he should be at the depot (ranshackled shed) to meet us. He gave lame excuses which were implausible. He runs the business by the skin of his teeth. I'm just thankful the van didn't break down. Do not trust Mark, do not use this company, even though it is a bit cheaper than others.