Quite of equipment maintenance issues. Fridge and freezer did not generate ...
Quite of equipment maintenance issues. Fridge and freezer did not generate cold enough, all our meats, milk, cheese placed in there all gone bad overnight and ended up to bin. LPG gas valve was loosen and leaked gas when we used it on 2nd night. Awing motor was very weak unable to retract without 2 persons to assist pushing. Toilet flush failure on 3rd day. Retractable side step got stuck all times. Called customer service few times, but unhelpful and couldn't solve the issues at all. On the other side, the mechanical of vehicle was good, internal lighting and air con were great.
The whole motorhome was run down, dirty, smelly and poorly maintained. Having to sleep in the thing with the smell of body odour from the mattress on the top bed was revolting. Never ever will I hire from them again.
Don't Hire here !! they gave us the wrong camper wich was way older and already with a broken windscreen and in the end we had to pay for fixing it !
We travelled from Adelaide along the coast to Port Augusta, Port Lincoln, Streaky Bay and back through Kimba to Adelaide in 9 days. We rent the Hightop Camper 3 Berth. The vehicle was clean and in great condition. There is no issue at all with the car and the diesel engine is quite economical for a campervan. The provided cookware, crockery, and cutlery was clean and as new condition. The linen, pillows, sleeping bags, and towels also in great clean condition. We never got a chance to use the microwave but the small fridge is really helpful especially cause we travel in a South Australia hot summer. It's quite easy to built the bed and our only issue is the dining table is wobbly. Overall our experience is really pleasant and our bond is returned after a week. Would definitely hire from this company again.
From the get go.... the motor home ( Caravan ) was stained with dirt and who know what inside. We asked for another unit prior to stepping into it. With non available. once on the road we found multiple problems with the operating conditions including the battery charger unplugged, unable to turn lp gas on or off, glass plate were which broke when it flew from the overhead cabinet they stored them in..., because of not having a locking latch system. No reception on tv broken antenna!, dinning table was a piece of rough plywood. Interior trim peeling off and the customer service WOW! When I called on the second of eleven days all they could say was it is a school holiday and you did book a budget rental........
To start with we had to clean the car, because if wasn’t done. The finish was as excepted in an older car, and that is OK, but you would think that all the things that needs maintenance would be fixed . They were not. We had to get the car to the Company to get it fixed and they gave a cheap and lousy car as substitute and did not give a discount as their contract says. At least we got our car back the next day. They drove theough a tollroad which we have avoided and the charge the cost on my creditcard. After that I wrote several times, but they never replied. That is down right poor service. What a shitty company. We can’t recommend it at all.
This company should be avoided, poor vehicle, poorly maintained, cabin has been patched up as the door frame was coming away, cracked windscreen, broken awning, apethetic agent in Adelaide and best of all I had to threaten legal action to recover a bond of $3,300 from my bank account.
Avoid this company
We hired the Fiat Ducati Cruiser, it may have been a luxury van in its day but sadly no more. The whole van shudders at 100kmh making the ride very uncomfortable, the furnishings are very worn and tired, the refrigerator dripped water the whole time and was rusted inside, many of the cupboards latches were broken, the side door kept jamming, the curtains are threadbare and do not block out the light, the aircon sounded like a concrete mixer, the TV/DVD did not work, there was no water tap connection and the hose was too short for most caravan parks, and lastly the internal locking system did not work so we were not secure when we slept. Other than that we enjoyed the locations we stayed at and the van got us from A to B.
Good motorhome but beware they hold your bond for up to a month for no reason. There is no way to reduce the bond amount either.. I guess it's ok if you can afford $3300 to sit around for that long.. thay fail to tell you that at time of rental.. they say it will be returned in a couple of days.. that's BS don't believe it!
We travelled Australia's east coast in May and June 2019, booked the Fiat Cruiser and got an upgrade to a 6 persons motorhome (for the 2 of us) :-) The motorhome was in immaculate conditions and very clean. The bond has been refund in a short time after we gave it back.
We were very happy with this huge camper van and will surely book again with Autosleeper when coming back to Australia :-)