Just Go Motorhomes UK Review

Vehicle broke down with electrical faults midweek, Ford Assist and Aa couldn’t repair it. Left messages on office answerphone for help.
So battery charged we drove it back to base. They refused to pro rata refund us and gave us details of Consumer Body BVRLA. Should have had a reply in 28 days. never did!!
Not only did we lose out on hire charges, we lost on prepaid activities we had book and pitch fees for the remainder of holiday. Would not recommend, feel ripped off!

If I could give a negative review I would.

Our motorhome was changed from an exact model and a 5 berth to 4 less than a week before departure. I have been given 3 different reasons as to why this changed. If we had picked a mystery motorhome I could have saved considerably.

The vehicle given meant children aged 13 and 5 had to share a bed.

On collection I was left waiting over 90 minutes as JustGo could not process the deposit due to their bank not being setup correctly. Instead I was told my card had been declined in front of other customers which was extremely embarrassing when it was their fault. To make matters worse they also blocked my credit card so I was further embarrassed having my card reject elsewhere due to them processing my card 8 times for the same payment!!
I eventually had to pay the £1500 deposit on my debit card before they would release the vehicle despite it being their issue.
The vehicle “upgrade” as JustGo want to call it certainly wasn’t. It was less space, less beds…. But a free outdoor table was given to compensate. If I had picked a 4 berth motorhome I could have saved a fortune.
No consideration was taken on changing our vehicle regarding the accessibility for us and the disability implications. We have tried to engage with JustGo but after initial discussion they now fail to reply.
Our compensation offer for a whole saga of events is one free night on a future booking!!! Instead of resolving the issue and discussing it with us to find a suitable remedy we are being ignored.

This company scams money from people. FullStop. Long story short, the motorhome was broken into and when contacted they said they would be able to pay for damages if we got an invoice and it would be done on insurance. Then they rang and said it would be easier for me to pay and they would organise things when we got back. Well. Not only did they not reimburse me, they sent me a bill 2 hours after I left the place to replace an already damaged part of their motorhome!! They eventually took the money out of my bank as well, which cost me almost $1500 overall for damages.
They said if I had of taken out collision insurance they would have claimed it on that. It doesn't take an insurance expert to figure out what they're trying to do here. Perhaps the authorities will like to look into these people?

Adding to that, they lied when I got back to drop the motorhome off, they asked me to fill out a survey about their on road team and how they were on the phone when I had problems ie break in. I thought, they were delightful to speak with so I gave them marks accordingly.
Little did I know, it was actually a review of them as a business, which they knew damn well everyone that deals with them are disappointed and uipset. Slimy, Slimy, Slimy, Slimy people.

While I was there I counted no less than 8 groups of people that had dropped the motorhome back to them. NOT 1 had a good experience with the company. The motorhome experience itself was good, Just Go and their scamming ways, everyone was completely annoyed to say the least.
As the title says, Just Go...Somewhere else and save the headache.
Don't use this company and don't use any company that deals with them either. Drive them out of business, it's the best for everyone.

Service and staff excellent .The near new motorhome made our 6 week UK holiday experience fantastic.Had problem with GPS satnav which was fully refunded.Would hire again and recommend joining UK Caravan & Motorhome club great camps

Picked up vehicle and drove to destination
No hot water no heating no TV
When i phoned and left message for support no one rang me back at all
When I dropped off vehicle and told them I was met by support who said sorry but he didn't even know there was an answering message on his support dept although I clearly had proof on my phone
He checked vehicle and got it working so we had been told to use a mix for hot water instead of gas on its own ?
The TV was said not be working because we were in lake District even though all the other vehicles and caravans on site were working ?
The man who was dealing with me went into office and when came out went to another customer and started dealing with him
I had to follow him out and ask if we were done
Again yes sorry didn't I say was said to me
It was as if everything was dismissed
There were only 4_5 people dropping off and I had issues
Japanese man had something broke in bathroom
Another had kitchen sink
Another couldn't empty grey waste as couldn't open it
I just got the impression that after a while these van would be in a good shape
We left the vehicle immaculate inside and even washed the tea towels so no deductions should be taken
I did expect to talk about a part refund for the issues we had but that was never going to happen
I hope they do give other customers the correct info or at least return the calls they get
To nit know that your support department has an answering machine is crazy
I would like them to contact me about a refund but I'm not holding my breath

Upon first glance the motorhome looked great: it was 3 months off the lot, had solar panels and some nifty additions, such as the lowering bed. However, as soon as we pulled into our first campsite and started to use the thing, bits and pieces began to fall apart all around us - the plastic detailing, button tops, etc. The worst part was that the employees had not done a proper pre-trip check as we quickly realized that something was wrong with the water tank - leading to us spending the entire trip without water. When we asked for partial refund due to this we were told we could go through the customer service department. Now, a month after the trip we've been told that the case was closed at check-out and thus, no refund can be issued. Terrible customer service.