McRent UK Review

do not waste your money and time with that company, be aware they are as bad as it can get!
order a motorhome 10th of Feb 2023 and got a confirmation e-mail.
at the 25th of April i got an email saying that my driver license do not fit the RV weight ( i sent them my driver license before i got the confirmation e-mail and all they had to do is confirm that it fit)
it took them 2.5 month to understand they made a mistake.
in the 2.5 month period of time I already booked flying tickets for my whole family (5 persons), i booked camping parking area, i booked ticket for Europa Park, paid money for a trip coordinator.
In order to solve the issue i offered 2 options:
1. they will get us alternative vehicle that fits my driven license to one out of two pickup destinations, Frankfort or Manheim and refund us for the difference of the renting fee between the original vehicle to the one that they will provide us.
2.Discount my bill in 1300 Euro so I'll upgrade my driven license to C class.
they didn't even bother to reply!!!
i tried to get CEO or operational Manger but customer representative has decline it and didn't want to provide the email addresses.

DO NOT WORK WITH THAT COMPANY!!!!

McRent send you a contract stating you have a particular van for your dates and then give you something totally different- a monster of a motor home. Don’t ever book with this company.

JP at McRent Dublin was friendly and helpful.
Camper met our needs. Had a lovely time touring Ireland.

We had a wonderful time with the booked motorhome and we will definitely book again with McRent! Good service, friendly staff! Thanks to the whole McRent team!

Last summer I spent a really nice vacation in Scotland with my family.
We received a very modern RV from McRent with a great quality. The staff at the rental location took a lot of time to show us all features in the vehicle and they helped us to find a supermarket nearby.
We had some questions, while we were on the road and could called the rental location. The team always answered all our questions and assited us during the trip. Very freindly and helpful people. Thank you very much for making our vacation a great one! We had a wonderful time and hope that we can travel soon again.

My wife and I rented a van for 9 nights from Mcrent. We were in Ireland in the beginning stages of Covid 19 and despite the challenges, we enjoyed ourselves and the van. Half way through our vacation, we received notifications from the two airlines we were booked with to return home that they were cancelling flights on the original days we booked. So we had to cut our trip short and reschedule the flights to get home before the cut off period for flying, meaning we only got 6 nights with the van.

We explained the situation to Mcrent and requested a possible partial refund for the 3 days we were forfeiting due to the circumstances which was caused by neither them nor us, and they said no. We then asked for the option to waive the additional fee for returning the van to the airport (instead of the rental station which was hours away) in order to maximize our remaining vacation time and in order not to lose a half day of precious time on the road returning the van, to which they also said no; and that we would have to pay full price for that option. Both of our airlines waived their fees for changing flights, as did our hotel at our stopover location on the flights back. The only unaccommodating entity on our trip was Mcrent.

The Mcrent Irish team were very helpful and accommodating with our van experience which we enjoyed, and they went above and beyond to help us out on our trip and even pleaded our case to Mcrent Germany who saw it fit to be unaccommodating in a situation that warranted special attention outside of their regular policies. If other companies throughout the world could do it, why not them?

While the van experience was pleasant, I would not recommend them as the corporation itself is extremely inconsiderate and inflexible with their policies and whether you are travelling at a time of peace or unrest, you could not be certain of whether a situation would arise where they would take advantage of you. So if you decide to use Mcrent, I recommend to proceed with extreme caution.

We booked a motorhome through McRent at Lowdhams this summer and unfortunately had a really bad experience. When we picked up the motorhome, Lowdhams/McRent took the full £1000 deposit from my credit card when they should have only placed a holding deposit. While we were on holiday, another driver caused some minor damage to the side of the motorhome. As a result, Lowdhams have retained the full £1000 deposit despite confirming that no repairs have been carried out. We’ve also obtained an independent quote that has confirmed the damage would cost less than £300 to fix. I really wouldn’t recommend booking any motorhome rental through Lowdhams or McRent and am incredibly disappointed with their behaviour.

tried to book a camper for next june (in november) but despite a great price and black friday deal no camper was available and the booking request was cancelled. I doubt there was ever a possibility of booking a camper at that price from the outset. Also their Bristol depot is in ilminster in somerset, no-where near Bristol? All a bit odd and a waste of time.

BEWARE!!! RV are not well cared for .. read other reviews too not only mine. Our camping van had sinks completely clogged. The fridge did not work for 4 days. This business did not give proper advice, directions when handing over and did not help to restore problems that relates to the lackof servicing and check up . After a ton af calls and emails we had to take care of these problems ourself by seraching the web for long hours / days. We were not compensated for this shortfall despite having asked for. When returning the van, they denied to make note about these issues and behaved in an inadmissible rude and unethical way. They did not, won't bother to answer our email requests for compensation. IN CONSTRAST they have returned 200 euros less from the security deposit without any expalnation which they will not give even if you request for and call to do so... AVOID AT ALL COSTS!!!

Camper not checked by them.
Lot of troubles
Don t rely on service nor wiling to solve
AVOID WASTED MONEY