"Vacation from hell........."
SO HORRIBLE...... This company is named after Oceans 11 the movie cause the...
SO HORRIBLE...... This company is named after Oceans 11 the movie cause the owner likes that type of lifestyle, which is not bad at all. You think this place would be clean, reliable, and the RV's would be cleaned very well due to covid, and look nice. Well that is not what you get. When you first walk in you don't know if you're going into a mobile park or an RV rental company there were people walking in-and-out from the back to the front. it didn't seem like the office was clean very well or organized and there were police there for something that happened in the moble rv park. I didnt think much into it and continued to rent the rv as i have already planed my trip for my mothers 60th birthday. The RV looked great on the outside and when i picked it up it smelled as if they sprayed something that smelt good. However when I drove it home i started to notice a smell. By the time I got it home the smell got stronger and I realize that somebody smoked in the vehicle heavily I also started to notice that the RV was never cleaned I saw poop in the toilet and cigarettes behind the toilet. I also started to wipe the seats and table tops down and noticed that there was major dirt still left and when I started to pack the RV after I spent 4 hours cleaning it I found drugs in the drawer I also found white powder substances left on the floor see the pictures below. because of this we missed A day of our trip cleaning this vehicle the next day we laughed and within 20 minutes of our trip we ended up having to take the vehicle to a muffler shop to get the muffler fixed because the previous person that worked on the vehicle did not put it together correctly and the muffler fell off which I actually had to pay out of my own pocket and was never credited back. After the 4 hours of waiting around to get this fixed we were able to continue on to our trip about halfway through our trip the check engine light comes on and we couldn't go more than 45 miles per hour on the freeway. when we finally got there after all this we set everything up and realize the awning does not work so he had a call a guy out to get the awning fixed while he fixed the awning the air conditioner went out in 120 degree weather and the air conditioner was out for 3 days out of our trip i have 2 kids ages 9 and 6 and we could not sleep in the RV in a 125ﾟ weather in Parker Arizona when I talk to the owner he advised me that he was going to get everything fixed but again it did not get fixed until the last day of our trip so I did not use the RV at all. My food went bad because the refrigerator did not work, the air conditioner did not work so I was not allowed to be inside the RV because the smell of the smoke and the chemicals from the air conditioner was so heavy. when we brought it back to ocean's 11 the owner refused to give our money back and tried to charge us for everything. He tried to make me to pay $1400 for this RV because I technically drove it to the location and back however when I rent an RV I rent it for all the things that comes with it not just for the ride also like I said before they did not care about the drugs they did nothing about the drug's. The owner started to get upset with me cause i would calm down as i was upset but then he realized i had kids and he would feel the same way however he still charged me $500 for the entire trip however he still did not pay me back for my muffler that I paid. this guy and place is a joke I would never rent from him again and I hope that you guys really look in to it if you are going to rent. The owner is a scammer. all he cares about is getting his money. I promise you, if you go with this company you would have the worst trip ever. the FR3 that they have is horrible. Do not rent it and if you do please do a walkthrough before you rent so that you can see how it is and know ehat you are getting into.
The rental was great we had a fun time everything worked in the rv we will rent again from them