"Charged my card"
Terrible service and communication. I bought extra insurance. I was h...
Terrible service and communication.
I bought extra insurance.
I was hit by another driver
No one answered from the car rentals office at all, it was 530PM
I asked that when (I expected the excess to be charged) the excess was billed, pls let me know
The money was charged to my card the next day while I was flying home
Then, a week later, another $900 charged - no explanation, no email, nothing.
No replies to questions, no replies to emails.
I rent cars a few times a year and have never encountered anything like this. I booked a full size SUV from the Darwin airport through Expedia - with unlimited millage. When you pick up the car at the airport, there is no one there, just a key lockbox with a code being emailed to you (after you provide your credit card information over the phone to these guys). The contract in the car noted a 250km/day limit - since that is not what I booked, I just crossed it out, wrote unlimited (per Expedia agreement) and deposited it into the contract dropbox. When I returned the car (again, no one to actually talk to, just a keybox) I get an invoice for the excess millage. Calling these guys is a joke as they just tell you to talk to your booking agent (i.e. Expedia) despite the fact that they are the ones who charged the credit card. AVOID!
Very poor customer service when something was questioned - the vehicles were not in good mechanical condition when on the road from the start going south on the Stuart highway - We had a group of people and a time to meet so it wasn't as if you were going to go back and question it. My Friends car had a very concerning shake when it reached 100km and mine had very soft steering or suspension issue.
After the below occurred and when back at the Darwin office, it was next to impossible to get a call back from the "manager" several messages were left from myself and on my behalf and yet he never did to discuss the below. absolutely disgraceful but quick to charge your card
Annexure A – Background
# The renters name was Lenka Pondelickova
# there was genuine concern from Lenka as per the performance of the vehicle once it reached 100km or above as it was performing a concerning vibrating motion at speed and one I can vouch for when I drove it once.
# On the 6/8/19 when Lenka and I were at Nitmiluk Visitors centre I was waiting for Lenka in my vehicle and she waved me over because she was having trouble starting the car, as we tried again and it failed - we thought it may be the battery, so we seeked some help from staff from the visitors centre to try to get what we thought was battery started, as the battery didn’t seem to be the issue we then checked the fuses.
We then called bargain Darwin office, received a call back after 10 mins or so then was told it will be around 4pm for a service vehicle.
# we then go out to try to start the car again and as doing so THE KEY - THE PLASTIC HOUSING OF THE KEY FELL A PART… which met the metal part of the key and the computer inside the plastic housing were in a few pieces.
# we then spent a good part of the next hour inside the cafe putting it back together
# 16:00hrs and I make a call again to bargain to obtain the number for the service vehicle and call the service company and realise that they had no guys out for our job. So we had to wait for another hour.
# in the mean time I was able to put the key back together, how ever it needed a fix of tape around it to keep it together.
# at this point I then tried to CANCEL the service call out but the lady on the phoen said it was too late because he was out of reception range, We in the end did not need him and he did not do a thing.
# also the car was not if safe mechanical condition - as I can confirm this from the RENTER of the vehicle. LENKA PONDELICKOVA
# the “damage” to the “key was pre existing as once it was place in the key hole and then turned the plastic housing FELL APART -
# the fact that there was not a genuine attempt from Bargain to genuinely seek a explanation as to why or what happened.
Good car, old interior.. hat everything tho..
4wd practicability was good... Just the tyres were only made for bitumen roads..
Pick up from airport in Darwin was excellent. Reception desk was okay. We took out top insurance cover and therefore would not need to pay any more should we have an accident. No paperwork was completed before leaving Bargain Car Rental office, in relation to prior damage to the vehicle. (I took photographs all round the vehicle for my own protection). Fridge stopped worked during the first night, we went to Battery World for their option on the second battery. They said it was not holding a charge and was an old battery, so they replaced it with a new one at Bargain Car Rental's expense. The gas cooker on the outside of the van did not function properly so we purchased two butane burner stoves from K-Mart and used those. There was a section missing in the entrance door to the van which let flies and mozzies in, so we put a piece of flyscreen in this section to keep them out. Became difficult to operate the handle from the inside unfortunately. Also there was no cleaning equipment, so this needed to be purchased.
Having said all this, we had a great time travelling around, once we overcame these issues. We made it as comfortable as we could. Luckily for us we are used to camping/motorhoming and knew what we needed to make it all work. Would definitely do it again.
Car had multiple faults and there head office is not currently assisting me with my complaints.
- Interior lights were broken
- Reserve battery was completely faulty
- Rear window did not lock, and would not stay closed when driving
- Passenger roof leaked
- Fridge was unusable due to lack of power
- Site booking costs were increased
- Travel itinerary had to be changed, and therefore costs increased
- Weeks worth of perishables had to be thrown out
- Food costs were increased due to lack of fridge
- Car could not be properly secured with valuables inside
- Harsh weather conditions meant that we were without power when we needed it most
Very disappointed with my experience so far.
I hired a van with my partner to travel around Tasmania (the 2 berth 'Aussie Campa'). Our van was advertised as having a second battery to power lights, a fridge power points etc. Travelling in winter, we required these features to feed us, keep us warm and allow safe travel throughout the ten days.
Our battery was completely broken. The only way to get power was to pay extra for powered sites at each camp site. Upon doing so, we find that only some of the features worked despite being directly powered! We were left without lights or a fridge. We threw away a whole weeks worth of groceries, and ended up spending more to feed ourselves.
As well as that, our itinerary had to be changed, and we spent more to pay for powered sites every day (rather than the expected every second or third day).
Additionally, the car did not secure as the back window simply slid open (and did so whilst driving in the rain), and the passenger side roof leaked. We could not leave valuables in the car.
I have contacted Bargain first at their Hobart Airport desk, then via email, and today via phone. I was told my case manager was away indefinitely and that no one else could help me. The lady I spoke with was rude, and in a rush to get me off the phone. I asked to speak with anyone else and she simply repeated that my case manager was away and they don't know when she will be back.
As of yet, I have received no correspondence, no expected call back date and have been left with no other avenue to follow up my complaint.
I feel like our attempt to save some money was not worth it. Pay extra, and hire with a larger more reputable rental company!
I will update my review if I hear back from Bargain.
We had a terrific time and the camper van was ideal for our needs. No mechanical problems, great customer service at pick up and also when we reported an oil lamp flashing (The oil had been overfilled apparently which also resulted in fumes in the cabin) A few minor bits were loose (Window button and brake cover) and the water level indicator did not work. Overall we spent a very comfortable 12 days which was also good value.
The vehicle was well travelled with nearly 400,000Km on the Tacho. However it was well maintained mechanically and did not falter nor did it not perform at any stage over the 41 day hire period.
Whilst there were some minor issues such as opening the fuel door and one of the two gas jet burners, these were not major issues.
The level of cooking equipment could have been better and would have enhanced the experience.
Terrible experience with the Launceston Bargain Car Rentals.
I called the office to book as I had some extra questions about the campervans before I went ahead and everything seemed to be fine.
When arrived we were asked about what insurance we wanted. I said I had already told Ben over the phone that I was going with zero insurance (after renting cars & campers all over the world and never having an issue, I am prepared to pay for any damage in the unlikely event). Ok, said the manager, you will need to leave a $3500 bond.
WHAT?! He then advised that this policy is in the fine print on the website, which is all well and good, but I booked and paid with my card OVER THE PHONE. As someone on a very tight budget, any mention of $3500 would have certainly got my attention on the phone call! After some back and forth we were pretty much forced to pay an extra $250 for their gold insurance (which requires no bond).
Leaving a bond is not the issue I have here. The issue is that by not mentioning it at the time of booking, you are not giving anyone the chance to prepare, perhaps get an extension on a credit card, and then putting them on the spot at the desk to make a quick extra $250. Appalling. Not many travellers i know have a spare $3500 floating around, and if you do, you are probably going to look for better quality transport than that on offer here.
To add insult to injury, when we got to our first beautiful camping spot by the beach, i wanted to wash the filthy cutlery but the water tank was completely empty, leaving us unable to clean any dishes, fill up drink bottle, etc, and had to waste time finding an RV park that would let us refill.
I do not mind cheap old cars in the slightest, but a bit of maintenance and general customer service would have gone a really long way.
Pls DO NOT get a car from these guys. They do not provide any road side assistance if there cheap car breakdown outside business hours. On the top of it there insurance doesn't even cover damages. I had paid for a platinum insurance with $500 access and still they charged me $2500 for damages, which were only scratches on the rear bumper and there insurance didn't event reimbursed me and I am very sure guys would have still got money from there insurer, so they got money from me as well there insurance provider.
There support is Very POOR !!!!
I had to call them at least 20 times to get an answer and after all this Michelle Montgomerie from there head office said it was my mistake I did not called them to inform about the accident, which I did and even showed call records.
An expensive lesson learnt to never go with cheap rental companies like Bargain Car Rentals as they end up costing more.