Cruisin' Motorhomes

As of this writing, Cruisin' Motorhomes no longer offers their 2 berth Adventurer, which leaves a fleet of 6 vehicle styles. Even so, their rental range is still impressive as it caters to a variety of travellers, from couples to families up to 6.

Cruisin' Motorhomes is one of Australia's premier motorhome and campervan rental companies. They offer an excellent range of mid-range to luxury campervans and motorhomes in different sizes, from 2 berths to 6 berths. 

A family-owned company, Cruisin’ Motorhomes have been in operation since 1999. Initially called as Cruisin’ Tasmania, their first location was in Tasmania. They soon expanded to cover more of Australia, and now have branches up and down the east coast, including Hobart, Melbourne, Sydney, Brisbane, and Cairns. Offering a range of vehicles with 2-berth campervans being the most affordable option, as well as motorhomes ranging from 4 to 6 berth, their focus lies primarily on providing a modern, home-away-from-home travelling experience with a hint of luxury. 

All vehicles in the fleet are a maximum of four years old. Cruisin’ is one of the largest companies that offer 4 and 6 berth motorhome rentals in Australia. Along with that, they have a decent selection of campervans that lodges 2 to 4 people.  All vehicles come equipped with linen, cutlery, crockery, and bedding. If you're travelling with children, make sure you read their specific toddler and child seat guide beforehand. Baby and booster seats can be hired, along with some camping chairs and tables, for an added price. 

The Deluxe, as the newest addition to the fleet, is significantly more posh than Discovery because of its latest design features. It has two main living areas and a 190L 3-way fridge. Built on a Fiat base, it's the most lavish motorhome that Cruisin' offers, with a guarantee that it won't be over 2 years old. Surely, this motorhome satisfies anyone looking for a full 5 star apartment-on-wheels when they travel. 

All Cruisin’ Motorhomes vehicles come with standard insurance of $5,000, which is also the bond amount. This payment is collected by credit card at the point of creation of the rental contract. You have the option to reduce the liability and security bond to $0 thru the Liability Reduction Option at $45 per day.  Furthermore, there is the Maximum Cover Package at $55 per day that includes windscreen and tyre damage, pre-purchase LPG, GPS, camping table and chairs, toddler and child seats—on top of the Liability Reduction Option coverage. 

Customer opinions of Cruisin’ Motorhomes are divided. Many have praised the low rental rates and comparatively high quality of the vehicles in their fleet, which are reportedly easy to drive and are equipped with great amenities. There is also plenty of appreciation for their wide range of pick-up and drop-off locations. However, a sizeable minority has complained that despite the well-equipped and modern nature of the vehicles, they often come out in bad condition and are poorly maintained. Flimsy awnings and faulty batteries have been reported, along with necessities like fly screens being barely functional and oversights that can end up making vehicles road-illegal such as missing rear bumpers. 

What’s more, the company can apparently be dismissive of these important issues, claiming that the blame for pre-existing faults lies with the customer and reportedly using any excuse to withhold bonds and get extra money out of those who complain, as well as providing poor customer service overall. Communications and refund requests have ended up being ignored or delegated to the point where it is impossible to get a straight answer out of the company, and some report that it is as if they are trying to avoid responsibility at all costs, Many of the reviews with a generally positive tone still mention badly-maintained vehicles and stinginess with bonds. Henceforth, these problems seem to be near-universal among Cruisin’ Motorhomes customers, which is a serious cause for concern. 

Whilst Cruisin' Motorhomes is one of the well-favored campervan rental options in Australia because of its business longevity and extensive fleet, this family-owned company continues to be work in progress, but in a good way (hopefully!).