"Cruisin Discovery 4 Berth"
My wife and I travelled from Cairns to Brisbane over 16 days in this vehicl...
My wife and I travelled from Cairns to Brisbane over 16 days in this vehicle in march 2018. It was only 4 months old and had everything we required. It was a Ducato body with manual/automatic gear box. Fairly juicy if you travel at higher speeds but extremely comfortable. It was well built with a good size shower and toilet. Good size beds, a full size fridge and freezer. Microwave, TV and Aircon when mains electricity available. A nice awning for eating underneath.
So much freedom to stop wherever you wanted. The best Motorhome we have ever rented and really good value for money. We had no problems with the vehicle. Cape Hillsborough was a brilliant camp site with Kangaroos and wallabys eating on the beach at sunrise. I would thoroughly reccomend Cruisin Motorhomes. We had a fantastic holiday.
Campervan’s performance was quite ok, customer post-sales service very disappointing unfortunately. Rent with caution and take pics at the beginning of your rental to avoid nasty surprises and fighting to get your deposit back. If you do have troubles with the customer service it’s recommended to get in touch with the fair trade department of your state or Tasmania so they’re aware of how many cases come up over time and can help facilitate disagreement.
We hired a Deluxe 6 berth camper for 4 weeks, for 4 persons. A good thing since it would be practically impossible to live in this camper with 6 persons.
The Deluxe option appeared a complete waste of money. The camper was far from luxurious: filthy old foldable chairs, old table, poor cutlery, short greywater hose, no levellers, carpet in cabin loose, weak navigation system (we relayed upon Google Maps).
Check-in was very quick but only a minimum of information was given. Driving away we noticed the door of the fridge did not close (which was fixed within an hour).
The awning of the camper was utter useless, cannot stand rain nor wind.
The black water indicator did not work.
We got only one set of six keys (for seven different locks).
A few days on the road a hinge broke. The customer service offered one option: visit a branch office, the nearest office being at a distance of 500 km. (We used duct tape.)
My wife and I had been planing this adventure for nearly a year to get away with our son. We were hoping for some good quality family time out on the road.
But it turned into a disaster. When we got the motorhome I drove 500mts and went back as the engine light and another light was flashing. I was told nah it will be ok mate. When we finally got on the highway it just would not go, it would only do 30kms up slight hills and it felt rather dangerous to drive like this. We got to our first destination and I called them about it and I waited for hours for a call back. I did the same the next day on numerous occasions and had to wait until late afternoon for a replacement vehicle. The delivery driver was rather rude and very unhelpful with this as well. From there with the delays and mucking around we did not feel up to going on our planned route as who knows what would have happened. Also when we got the replacement vehicle the toilet smelled so bad we did not use it and there were other pieces of equipment missing as well. Along with drawers flying open and cushions coming loose it was an absolutely Shocking holiday .
To top it off they even charged me for an unpaid toll notice from completely the opposite direction we travelled in.
I would never use them again and would definitely not recommend them at all.
We also stayed in a motel for the last three nights at my cost due to the poor quality of the motorhome.
Overall good. Be aware that they don’t just hold back the deposit for the rental car, they actually withdraw the money - and give it back if there’s no damage on the car of course. Took quite a while to pick up the van we had rented -
About 1,5 hours. Other than that great service and no problems with drop off.
Beyond disgusting. They hired out a vehicle for 15days, unlimited kilometres, with metal showing through the tyre, a bald spare tyre & gas bottles jammed open... A death trap waiting to happen!
The grey water system was unsecured to the vehicle & fell off, the dump tap also fell off the chassis.
The fridge, reversing camera & LED indicators for the waste water, toilet & fresh water were identified as not working on pickup but no compensation or discount offered.
Insect screens on windows & hatches were dirty & heavily torn.
The draws flew open around slow corners. The cupboard door handle fell off narrowly missing my child while driving. No user manual, toolkit or first aid kit provided. Roadside assist did not return phone calls.
Tried sorting out these issues with the company direct, but difficult to deal with, slow with their responses, will not take phone calls & will only communicate via email.
Absolute thieves. Charged premium price for an illegal, unroadworthy, unsafe motorhome.
Do not hire through this company!
Point faible le Lit non confortable, ( plus de 1.60m, bonjour les jambes...)
Cuisine très mal agencé (placé à l'arrière , évier inaccessible, étroit , mise en marche du four micro onde à presque chaque passage...
Surtout pas plus de deux adultes, Un enfant max, ( 4 personnes c'est un rêve...)
La table n'est pas stable et pas plus de deux personnes ( la troisième sur les genoux ?)
Un véhicule tourisme SUV + Hôtel n'aurais pas couté plus cher.... mais beaucoup plus de confort donc un rapport prix plus performant....
The car was great, and overall staff experience was good.
We had to pay a 5,000 AUD bond which was ok although still waiting for this to be released as they said it was going to be complete on Monday 14th Oct.
We have been back from Australia after using the services of Cruisin Motorhomes. We will no longer use them because of their disastrous after-sales service, and because they are thieves.
Indeed, we had to have two motorhomes (fiat ducato) in ten days due to defects, breakdowns and products not present in the vehicle while we had paid for it.
The first motorhome rented in Melbourne was defective after 4 days of use: gasoline leak in the tank. This failure having been discovered a Sunday morning in Canberra (around 8 am), we could only be repaired on Monday afternoon around 3.30 pm. At first, they said, we will have a replacement vehicle around midday, after around 1 pm. After, no informations about their driver and he finally arrived at 3.30 pm...
On Sunday, this company did not want to help us because it is Sunday ... I specify that we paid for insurance 24 hours a day; 7/7. So if you want to lose your time, take Cruisin !
When the second vehicle is finally here (vehicle from Sydney), we immediately detected a strong smell of gas. Nobody wanted to hear or smell.
To be sure, after a few hours in the vehicle, we stopped at a volunteer fire prevention center that confirmed there was a gas leak, even though it was cut off. The volunteer assumes a problem of tightness at the level of the bottle or the regulator.
We also had no GPS (it is also a paid service). Cruisin tells us to buy our own GPS for a maximum of $ 150. This one could be refunded when we return the vehicle.
The greywater tank was not emptied.
The clean water tank has not been filled.
The full electricity was not done.
The fridge was not working because of the gas problem.
There was no hot water.
A few days after using the second vehicle, a warning light appears. It said we have to control the engine. We had a loss of speed, we can not accelerate. We have regularly to stop the engine of the vehicle, waiting several minutes to be able to leave again.
The contact was made again with Cruisin who does not know what we are talking about ... Permanent stress to the idea that the vehicle stops in the middle of our journey.
It is clear that we were forced to take this vehicle because the service did not want to provide other means of transport.
Do not count on them for a discount.
We also had to pay $ 250 for vehicle travel because the breakdown on the first vehicle would be our fault ...
And of course, no proof, just the bill to pay at the end.
This company is only able to cash the money but not find a solution.
Avoid this company as much as possible if you do not want to waste time and money!
The first vehicle was a 6 berth, very clean, lovely linen both the towels and bedding. We had a small problem with the water pump which was quickly taken care of by the Hobart office. Second vehicle which was a Sandpiper, once again very clean, lovely linen. Very easy to live in for the 16 days that we had it. We have hired motorhomes/campers from most of the big providers in Australia, over the years we have put together a tool kit to take care of the things that always seemed to happen, ( doors falling off, screws coming undone, and once a bed that fell apart), not once did we need our kit in Crusins' vehicle. Also apart from the waterpump problem everything else worked as it should which is another bonus, not having to replace electric jugs or toasters. All the equipment plates/cups/cutlery/was of good quality even a really sharp knife to cut tomatoes etc.and a decent vegetable peeler. The small things make a big difference. So thank you Crusin' I know which company we will stay with.
Excellent value for money. The vehicle performed well and was surprising economical on fuel. Both my wife and I are in our sixties, so we took a small plastic step stool to help climb into bed at night.
We travelled from Sydney to Longreach, across to Rockhampton and then back down the Coast to Sydney in comfort and would thoroughly recommend Cruisin Motor homes to any prospective traveller. Our experience was friendly, helpful staff, reliable comfortable vehicle!
Interior quality was great but the engine had serious problems and was unable to go faster than 80km for any more than 15 minutes as the engine would overheat.
The company also charged me an admin fee twice on returning to the UK. Despite proactively reaching out to advise me of this, they have failed after several weeks to refund it.
Had an issue on the first night, no interior light, no water pump, air con. They took it the next day and repaired . No offer of a discount
Can’t level it out if ground is a bit uneven
Didn’t show you around it much as was quite busy
Good on fuel
The best experience ever to see Australia . Van was perfect for two very economical.
We rented a 4 berth seeker and were upgraded to a deluxe 6 berth when we picked it up in Melbourne. They were busy when we arrived (3 pick ups going on) but they kept everything moving and we were out on the road within 30 minutes. They were great with information and called ahead to a caravan park to get us a spot as unbeknownst to us we had arrived on a long weekend and most places were already booked. The Motorhome had 23000 km on it and was in fantastic shape. My husband had no problems driving it and we were very pleased with all the amenities. There were only 2 of us but since we were in it for 3 weeks we really enjoyed having some room to move around. We only free camped one night but had no issues being without power hookup. The unit was fully equipped with bedding towels and everything we needed to cook. There was a heat wave happening when we got up around Brisbane and the air conditioning worked great. When we dropped it off in Brisbane they were very helpful again and called us a taxi. The Motorhome was a diesel and for the 5000kms we drove we spent just over 500 dollars. We bought extra insurance(not with company) I looked at every company and they were all very comparable with how they charged for deposits. I booked through Motorhome republic and was pleased with customer service and would have no problem booking with them again. In regards to the 5000 bond they require I just put an extra 5 grand on our MasterCard and didn’t have to pay any interest. It took them the 10 days to refund the bond which makes sense so they could make sure we hadn’t broken anything or missed paying tolls or something. It was a wonderful experience and I would recommend it to anybody.
I have rented a lot cars for 20 years (I am 43), and I have never written a bad review before now! If it had not been for that we got actually got a campervan from this company, I would have called this a scam. Our Booking confirmation for 9 days said a total price of 895 AUD, but after all the charges, surcharges and way to little money back on the bond, the REAL total price was 1359 AUD. When I pointed this out in several email with proof that they overcharged me by 464 AUD, they said its not their problem. So PLEASE stay away! They are also located far from airport, so you will also have to pay taxi both ways (Tasmania), and there are several other car rentals very close to the airport I will chose next time. NEVER AGAIN!
These guys send us an invoice after our trip including $35 charges for LPG bottle refill although I replaced both bottles already withbfull ones before returning the car. Just tried it ... Also charges us $55 for a toll infringement admin fee that you have to accept as Terms and Conditions when signing your contract. Theybwill charge you for every toll notice an additional $55 admin processing fee. Total rip off and again just milking you. Car had an issue and a faulty water pump leaving us with no water for 5 days as no service available over 5 days to help fix the problem. Ah - and of course no refund or rental deduction for this one ...
Our experience was not great! It took over an hour after arrival at the depot to be handed the keys to our campervan (there were only 3 families at reception and 2 customer service reps). There is no pick up from hobart airport, so you need to grab a cab to take you there - which isn't too far $7 uber ride. When we refused the fully comprehensive insurance (which was an extra $65 per day ($650 for the duration of our hire!) we had no option but for Crusin to take a $5,000 bond AND have to pay a $100 admin fee!!! When we challenged the customer service rep we were appalled by the attitude - "I'm only doing my job" "you ticked the T&Cs" "write to customer services". We were then presented with a printed set of the T&Cs. Under section 'Financial Obligations' there is no mention of a $100 admin fee for taking a $5,000 bond off your credit card! You have to search for that further on under the 'Bond' section - so beware when making price comparisons with other companies!! On returning the van, we had to call and email repeatedly to get a refund our our $5,000 bond (which is not just a hold on your card, but an actual purchase). After 3 phone calls and 4 emails we received an email to say that "there was a problem with your card, please call the office" - further delays! Apparently their booking system only holds credit card information for 3 months after you make the initial booking. So if you do decide to book with them, make sure they have your credit card details stored to avoid any delays The van itself was fine, beds were uncomfortable, but you get used to it! Its a bit of a converted tradie van (4 berth hi-top) but did the job and like everywhere else EXTREMELY overpriced for that time of year (christmas school hols).
After leaving the agency on day one, the first stop, the camper would not start. I called the company and was told I would get a call back. No one called. I fixed it myself. This continued for 4 days and had to continued to have the same problem and the company would not bring another unit. Friday night arrived in Sydney and had the same problem. Thinking because it was a large city I would get help. No. They told me there was nothing they could do until Monday. Do yourself a favor. If you are thinking about using this company DON'T.
We are so disappointed with this company. We have been told we are liable for damage we did not incur during our rental - it is basically our word against Crusin' motorhomes. Unfortunately, they win as we signed the condition report, we did not notice the minor damage on one of the accessories until a couple of days into our trip. In good faith we took pictures immediately and emailed them through. This is not good enough for Cruisin', and they have deemed us liable.
We have travel insurance thank god, but please please people take CLOSE UP pictures of every accessory if you can because if they see an opportunity to charge you - they will.
Crusin' are holding onto a deposit of $5000 of our money until they get a cost for the minor repair, they are unable to state how long this process will take. It has now been 10 days. The $5000 deposit is ‘mandatory’ and you are charged a non-refundable $100 transaction fee unless you upgrade to Cruisin’s dodgy insurance package (which has way too many stipulations and loop holes). The advertised price on the Cruisin’ website does not include the $100 transaction fee for the deposit. This company breaks Australian Consumer Law, and we are in the process of reporting this company to the ACCC.
Crusin’ have recently been fined by the ACCC for charging excessive credit card fees to customers. Wish we had done our research!
On a positive note, the Sandpiper was a nice vehicle and we enjoyed our holiday. Just wish that Cruisin could be more ethical and lawful in their practices - not cool to hang on to people's money with NO customer service or communication whatsoever. WE have engaged every point of contact with Cruisin’ and are met with vague- varying answers regarding the return of OUR money.