"This company still owes me over $2000 from January 2015"
My name is matthew Calderwood from Northern Ireland ( [email protected])...
My name is matthew Calderwood from Northern Ireland ( [email protected]). I used this company in December 2014, we hired a 4x4 camper, which was really great until it started giving trouble half way through our trip( we tried to report issues with engine but didn’t get through to office) The vehicle seemed to be ok again after we let it cool down and we continued on with our journey until it totally broke down along the Lassiter high way ( central Oz) drivebeyond got us a replacement vehicles the same day, which was awesome. Our broke down vehicle actually started and was able to drive onto to the recovery vechicle. We continued on our journey of a life time and had a great time. We didn’t hear any thing from drive beyond the rest of our trip (until 3rd of January 2015 when the vechicle was given back) after this I just waited for the $5000 bond to be deposited back into my account. 15 days past then I contacted drivebeyond and I was informed we had apart filled our vechicle with the incorrect fuel, I was gobsmacked, very angry, appalled by the customer service and lack of communication. After I chased them they sent me through cost of repairs for the vechicle which came to $2681.53. I was fuming but started to question did we actually use the wrong fuel? All of my company on the journey were expriened travellers and it was highly unlikely we made a silly mistake like this. Plus if you put petrol into a desired engine it can cope with it and it’s not going to totally destroy the engine. Unfortunately this company still owes me $2318.47 to this day and I am pretty sure I will never see it. I hope Nathan Joyce does not start another company like this and screw over the customers time and time again, as most of the customers travel to other countries (or English isn’t first language) after using the vehicle it’s easy to get away with it. This was a trip of a life time tainted by these greedy company and that is something money can never replace.
After long time managed to make booking for 4wd, 27/12/16 - 30/01/17. Email reply very poor.
Once in Australia contact and service from the local guys in Perth OK! Car and equipment complete and in good condition. Delivered the car in Broome, 30/01/17 in good condition, without defects and full tank as per contract!. At the moment still struggling to get my bond back. DB does not reply any email, call. After that took steps with Department of Commerce, also they received no reply. Next step to Magistrates Court will follow.
The campervan is top, but they embezzled the secure bond. They didn´t asnwer at any mails or calls if you have leave Australia.
The Camper was great, the Pick up and give back was good, but if you leave Australia you get no contact to the company and they didn´t give you back the secure bond.
There is no bill, no answers off mails, nothing.
Very bad company, a real shame!!!
DON'T USE THIS COMPANY!!! They are not paying us our 7500$ bond back, for no reason!
-> Pick up location was Darwin, employees not to trust are Dustin and Nick.
We neither damaged the car nor did we put the wrong fuel inside (I'm used to driving Diesel 4x4s)
They actually just don't reply to us, they don't even bother making up some excuse. It's pretty bad actually.
We are already waiting 8 weeks now, Dustin told us it would take two weeks. Dustin is the guy who I was in contact with before and who dropped off the car and picked it up in the end. There was a huge change in his attitude when he dropped off the car in the beginning and then when he picked it up in the end. Even he probably doesn't feel that great when he's stealing 7500$ of a student.
DON'T DON'T DON'T TRUST THEM!! THEY ARE NOT TO BE TRUSTED!!!
We had a terrible experience with these guys. The car was worn and broke down due to wear&tear. It was a hassle to get it fixed and they blamed us. We're struggling to get our bond back and would expect a refund for the time we couldn't use the car. Don't use these guys!
Looking forward to our trip to Australia in july/august this year. Rented a vehicle with Drive Beyond ☺ good to read such great recommendations
They are really awaesome! We have rented a 4WD (2 rooftop tents) by Drive Beyond for 6 (!!) months and it has been great. We went off road and did not experience any problems.