"Insurance policy sketchy"
From the start we knew that the vehicle was exactly what we paid for. Our r...
From the start we knew that the vehicle was exactly what we paid for. Our rookie made weird noises and the mechanical quality of the vehicle should not allow it on the road. On the last day of our trip, only 4 hours from Perth, we hit an emu on the road and couldn't reach anyone at Lucky for help. We paid for the "sure thing" insurance package, thinking this was a form of comprehensive insurance and that everything would be covered. Wrong. Lucky Rentals does NOT cover towing. Our towing price came down to $2500 and over email they said "that sucks" and it's not covered. Consider this when choosing a rental, and always take the safer vehicle with a better company!!
Having read the bad reviews before I rented the campervan I was worried and promised I would do a real review of lucky when I finished as it felt like most of the bad reviews were from a select few as the people who have good experiences hardly ever do reviews!!
I had the lucky rookie for 33 days, the car had 650,000k on the clock and I did 7000k on my trip. The car didn't give me one bit of trouble but I did take it really easy drove 10km under the speed limit everywhere and never went over 2500 rpm. The car really looked it's age and was falling apart inside and wasn't much better outside but for $1100 you can't expect much. The car drank a lot of fuel even for me driving like a granddad!! But it wasn't too extreme. The headlights were dim what made driving at night hard and resulted in me hitting a pothole and shredding my back tyre when I Tried to change the wheel the spare tyre was the wrong type so I had to get towed to the tyre shop. They did apologise for this and waved the tow fee and we were on our way the next morning so this wasn't too much of a issue. All in all my experience was a good one. I think as long as you treat the vans well you shouldn't have too many problems, you wouldn't expect a 80 year old man to run a marathon so don't push your car too hard. On my pick up day I saw 5 other vans being picked up at the same time if they supply that many vans and only have a few bad reviews they can't be that bad.
This company is a disgrace and should not leagally be in business. The vans are garbage inside and out. We were missing a high beam and our car did not start leaving the lot. The driver side mirror was a compact mirror from possibly the dollar store. Couldn’t see a thing out of it. When it rained the passengers feet got wet. The key bent and had to be replaced at our cost. It was always a gamble or whether it would start and often would have to be jumped. When driving on a standard road the shock fell off. We called roadside assistance and they told us the vechile was too unsafe to drive the 10km to the shop. The mechanics were disgusted about how unsafe the viechle was and were surprised we had managed to survive our trip thus far. We had to end the trip early as our vehicle was too unsafe and had hours of labour to repair it. The company refused to get us a rental car and instead pay for a bus to their closest office (10 hours away) to then pick up another lucky and backtrack. Would never recommend this company to my worst enemy. Not worth it. It is a bit cheaper but not by much.
We hired a ‘4 man’ camper van expecting it to be small but comfortable. We drove 3 hours to a camp site and noticed the fuel economy was awful. We first set the roof bed up which was awful and did not look appealing to sleep in! We had to move all our suitcases up there to set the bottom bed up. By the time we done this we realised there was no room to put any of our luggage. So we had to use the top bed to store luggage and it leaked in and soaked everything. 4 adults had to share one bed and it was the worst night ever! We drove straight back in the morning and demanded a refund. They wouldn’t give us a penny back and we ended up leaving the van with 11 days rental left on it. It was not possible for us to live in the van at all. Customer service was shocking!!!
We had a lot of problems with the campervan during our journey of 50 days in Australia.
First, we were blocked in Yulara in the desert because of the alternator. We had to wait 4 days but 6 days if we didn't have call ourselves the mechanical ! We wasted a lot of time. We called them because they didn't want to call us back because it was a french number : and after we had a bill of 170 dollars that they didn't want to refund. They told us by phone, that they are going to refund accommodation, food and drinks, if we kept the bills. But finally they only want to refund half of everything !!!
Second, during two days we cant open the back of the campervan, but they didn't answer us about it !! Finally they told that its not their problem, and we have to ask to the travel insurance for food and drinks !!!
Not professional, they don't do what they have to do, and for them, customers its not important at all !!
we had a lot of problems with the campervan during our journey of 50 days in Australia.
First, we were blocked in Yulara in the desert because of the alternator. We had to wait 4 days but 6 if we didn't have call ourselves the mechanical!We wasted a lot of time. We called them because they didn't want call us back because it was a french number : and after we had a bill of 170 dollars that they didn't want to refund. They told us by phone, that they are going to refundaccomodation, foof and drinks, if we kept the bills. But finally they only want to refund half everything!!
Second, during two days we cant open the back of the campervan, but they didn't answer us about it !!Finally they told that its not their problem, and we have to ask to the travel insurance for food and drinks!!!
Not professional, they don't do what they have to do, and for them, customers its not important at all !!
And be careful when you drop on you campervan : it's not the price which was written on your reservation!!
We booked three vans for a weekend trip and two of the three had issues - one had the key snap in the lock resulting in us having to call out a locksmith and pay $220 to get a new key cut, lucky for us there was somebody available on a Sunday or else we would've been stuck there. Another of the vans had completely worn out break pads and as it turned out several other things wrong with it, resulting in four of our group having to stay away from Sydney for another night, pay for a campsite etc and miss a day of work, because the vehicle simply was not safe to drive home. Terrible customer service and entirely unacceptable to be renting out vans which are clearly not serviced properly. They not only put their customers in danger but everybody on the road. Highly recommend steering clear of this company.
I spent 77 days in a lucky rookie ( toyota estima ) going from cairns to sydney and was a little sceptical about hiring going off other reviews but im glad i went to check them out for myself, As most people only review if they have a bad experience. The estima had 500,000 ks on the clock but run well had new tyres and everything worked except the rear curtain was broken, As a used car salesman by trade i can accept the car isn't going to be perfect, Pete at cairns gave me a good deal $1000 cheaper than the jucy rental equivalent. I traveled 9000 ks and had no issues at all. I would suggest anyone thinking about hiring one especially if you're coming to Australia in the winter as there will be more vans available go check lucky and other rental companies out before you buy. Will be coming back again cheap deal and nth qld is amazing in the winter
And I say that from a perspective of a former hostel manager who knows exactly how to deal with customer complaints. Our battery light went on in the outback of Western Australia, and although we paid $300 extra for a so called outback fee, the company refused to give us any roadside assistance due to the nearest RAC mechanic being too far away. They asked us to stay at a rest area beside the highway for three nights until a closer mechanic could pick us up on Monday. We had no running water, amenities and no electricity. Even though we were scared to break down in an area without phone reception we decided to keep on going to the nearest town where a friendly mechanic fixed the alternator for us for free. Today we returned the car and asked for a refund of the $300 outback fee as we were not offered roadside assistance after all and the manager of the Perth depot got aggressive and ended up putting my fiance in a headlock and injuring him by pushing him against cars and the fence. He was the same person who told me to stay in that bush rest area for three nights and threatened to hang up the phone when I got aggravated about that prospect because I was apparently swearing at him. This man should not be working in the service sector, he was completely unwilling to help us out from the first moment on, he scared the shit out of me when he assaulted my fiance. This is unacceptable. Please just don't ever rent with them, the state of the cars is ridiculous and you're more than likely to encounter problems with them and they won't help you out if that is the case. I could understand the whole business model if they were lenient and forthcoming but they are not, so it ends up being a complete ripoff.
We were apauled with the outcome of our "lucky" Roma vehicle so many issues occurred which was unacceptable. Firstly after having been told we would receive full gas cans one was empty and another half full, secondly we were given the van with every item of kitchen wear dirty...nothing had been checked to be clean. Thirdly our radio and speakers had issues. In addition to this our altinator (which functions the battery) was broken clearly telling us the car had not been serviced correctly before handing to a customer which resulted in leaving us broken down starting on the highway in a highly dangerous position. This breakdown lasted 22 hours and left us 18 year old girls over night in a car park behind the back of some buildings in an unsecure state leaving all windows open without being able to close them as well as all 4 of us having to sleep downstairs with easy access for the public. Thank god we got full insurance...this was a $700 job. We worked hard to achieve a refund of $200 for the 2 days we missed out on travelling.
Worst rental company ever!! Absolutely DO NOT TAKE IT! It is going to destroy your holiday. It destroyed ours. After one week the engine was not starting anymore and we had to call the road assistance. Of course we had to pay for all of that. The fridge was not working. And in the middle of the trip the doors were starting not to lock anymore. Additionally. the van consumes tons of fuel. We had to fuel every 350 km. Worst experience ever.