"DO NOT RENT WITH THEM!"
Will NEVER rent again from them, beware of your money and look to rent else...
Will NEVER rent again from them, beware of your money and look to rent elsewhere, their damage policy and conduct is below ridiculous.
they do not maintain their vehicles properly and then expect you to carry the damage costs.
we had a driver's side mirror fall off during parking with no one touching it, simply fell off as-is, did not brake and all parts where returned, yet they charged us over $450!!! did not provide any documentation to explain what was wrong and did not take responsibility over their fault, there was no accident or 3rd party involved at all.
nevertheless, their response came long after the 60 days promise (where they hold $750) and only after i asked i got the response and the credit for the remaining balance.
not to mention the manager's response is a 3rd grade level response not providing any information just playing like a broken record the things i've already heard.
bottom line - DO NOT RENT FROM THEM!!
Good morning Gilad,
Our terms and conditions are in line with other RV rental companies in Canada and the insurance document Guests sign at pick up (which is available on our website and which Guests confirm they have read and accepted when they do their online check-in) clearly lays out the charges for various incidents. We pride ourselves on being transparent with Guests and strongly recommend that they do take the time to read everything carefully.
The comments you made regarding the maintenance of our fleet are inaccurate. On average, our Guest fleet is serviced every 16 days, and subject to a rigorous 119-point inspection before and after every Guest use. We over-service to ensure our Guest satisfaction and on-road reliability.
Years of experience renting RVs to visitors around the world has shown that side mirrors don’t simply fall off without being touched – when they do fall off it is a result of being knocked against something. I can see in your booking notes that our technician attempted to reconnect the mirror that was damaged but was unable to secure it back in place and for this reason it needed to be replaced.
In the event of an incident where proof of damage is not provided (example: a photo showing what caused your mirror to become loose) we are required under Canadian law to hold your deposit for a minimum of two months, allowing sufficient time for a third party claim to be made. Sometime this process does take a little bit longer as we wait on repair invoices to close the incident file. I am happy to see your file has been closed and that you have been refunded, minus the cost to replace the damaged mirror.
We are sorry this incident has resulted in your one-star review and an indication you will never use us again. We are happy to know that you did enjoy your vacation as is evidenced by the Good review you gave us at drop-off prior to us asking for payment for the damage. Thank you for being our Guests.
We're currently on a 2-week road trip through the Maritimes with 3 other couples. We picked up our 4 RVs in Elmsdale outside Halifax. The staff made very sure we understand everything, including all the penalties.
The 2019 24' RV (built by Forest River) is an excellent unit, with all the latest technology. Unfortunately Canadream kit them out with the absolute minimum. No levelling steps (chocks) or level gauges. Also no remote for the TV, no milk jug or sugar pot, etc.
When we got to our first stop in Lunenburg, we discovered that our privacy curtain was nowhere in our RV. I called the office the next morning first thing, and spoke to Holly. She promised to find out if there is a replacement one and to call back, but I never heard from her again. It's impossible to be inside an RV in the evenings with no privacy curtain, so we made a plan with a table cloth...