Bunk Campers Review

Bunk campers Irlanda son unos estafadores…
Bunk campers Irlanda son unos auténticos ladrones, te ofrecen un seguro carísimo que si no contratas te apuntan daños que no tiene el vehículo, han falsificado mi firma porq a la entrega del vehículo te dicen que el q lo inspecciona no está y luego falsifican tu firma, se niegan a darme la factura de los supuestos daños ya que yo tenía un seguro sobre la franquicia de 3000€ (que se han quedado) y no puedo reclamarlo a mi seguro. No puedes mediar con abogado porq tienen la sede fuera de la unión europea.Cuando vimos el correo con los daños falsos aún estábamos en Dublín y les llamamos a decir que íbamos a ver dichos daños en el vehículo y cuando llegamos se negaron a enseñarnoslos y como yo tenía un video q habia hecho a la entrega el estafador del dueño me escribió un correo diciendo que me iba a descontar ciertos daños falsos que pude demostrar y lo que hizo el h d o es cobrarme lis 3000€ de franquicia. No contratéis con ellos, ha sido la peor experiencia de mi vida y me ha costado una pasta. Es una estafa en toda regla y lo hacen frecuente.

Se niegan a darte el documento del check out , después te apuntan daños falsos, se niegan a mostrarte los daños, se niegan a darte la factura de los mismos, falsifican documentos y se quedan con 3000 euros de franquicia, tenemos seguro pero al negarse a darte factura, la aseguradora no paga nada, estafa en toda regla, tiene sede fiscal fuera de Europa por lo que no se puede denunciar

DO NOT BOOK with this company. There is no 24/7 service and they will make no effort to resolve an issue that comes up and also take whatever extra from the deposit they possibly can. They really are fraudulent as the other reviews said, and I wish I had read these reviews before booking. We paid quite a lot for this motorhome hire (Dublin office) on the impression they had 24/7 roadside service, as outlined all over their website and in booking materials. However, when we had an issue resulting in no heat, hot water, cooking, etc. for two nights with young children in cold Autumn weather - we could not reach anyone until the third day. Funnily enough, they mentioned wanting "good reviews" upon picking up the motorhome at which time the issue was apparent (the lock to the propane door not working properly, which the next day completely broke) yet Owen completely glossed over struggling with the lock and went forward in handing over the vehicle.When calling the 24/7 roadside service line - which is actually a call center, not a direct line to the company, the call center could not get in touch with anyone from the company until the third day. I even emailed eht company on the first night of the issues, but no response until the third day upon which the response was not roadside service - but instructions for us to break the lock to get into the propane area.

In April 2023, we booked a vehicle from the Dublin branch for a 9 day hire in September.
We also paid more than $500AUD for the additional insurance to reduce the accident liability.
First Big Mistake. After they had taken our money, they took us out the back to collect the vehicle. It was the most beat-up vehicle on the lot - the whole driver's side of it was stowed in (later found the sliding door wouldn't lock or unlock) the passenger mirror was held on with tape etc - I guess they calculated our accident liability was minimal so not much to be gained from giving us a dent free vehicle.
Our rental agreement did not include a vehicle condition report - see above for why

Terms & Conditions: 5.6 Bunk Campers shall supply the Vehicle in a clean, safe, and roadworthy condition that complies with Bunk Campers’s quality assurance program and all regulatory and registration requirements applicable in the country of the Pick-Up Location. 
We also found, during the first afternoon of using the vehicle, that the refrigerator was not operational and the very large bicycle rack attached to the rear of the vehicle - this was neither requested nor required, caused the rear windows of the vehicle to be inoperable - they were not able to be opened.
On our first night, we intended to set up the onboard toilet system, only to find that the required chemicals were nowhere to be found. We emailed the Dublin branch seeking the location of the toilet chemicals inside the vehicle - but we never did receive a reply to this email. 

Terms and Conditions: 14.1 Prior to the collection of the Vehicle by Guest, Bunk Campers will carry out an inspection of all onboard components to ensure they function correctly. 

Worse was to come.

We collected the vehicle at 1400hrs on the Monday. 
By 1100hrs on the Tuesday - not even 24hrs later, the vehicle itself became inoperable.
We called the International Freephone number 0044 1525 878 000. 
Seven times. Over the course of two hours. 
While we were stranded in the rain in a service station car park.
While the free phone staff were able to log the fault with Bunk Campers Dublin, they were unable to provide us with a useful contact number for the roadside assistance service or the direct contact for the Dublin branch office. 

We googled the roadside assistance number and called them ourselves. I understand from conversations with the roadside assist operator, the Dublin branch was aware of the situation but had not bothered to call us to confirm we were safe and provide us with a plan for resolution. 
Terms and conditions: 14.3 If an onboard component malfunctions during the Hire Period, Bunk Campers will attempt to resolve the issue without requiring Guest to return to the Pick-Up Location.

While my partner was dealing with the roadside assistance operators, negotiating with the tow truck operators as to whether the vehicle should be recovered back to the Dublin branch or to the manufacturer,  I was able to reach Mark from the Dublin branch on the phone and speaker phoned him to the tow truck driver so he could direct the vehicle to be recovered back to Dublin.
I asked Mark to call me back with a plan for what Bunk Campers intended to do.
After half an hour without any further contact, I called the Dublin branch again and Mark provided me with four options:
Stay with the stranded vehicle and seek transport with the tow truck to get back to Dublin where Bunk Dublin would provide a replacement vehicle. I questioned the type of replacement vehicle and was advised it was a larger vehicle which I advised was most certainly not within my capability of managing on unfamiliar roads. - expected time of arrival 2.30 pm
Stay with the stranded vehicle until such time as the tow truck recovered it and then wait for Bunk Campers in Dublin to drive the larger (unsafe because it was outside my confident capacity) - replacement vehicle out to us - expected time of arrival after 5 pm.
Stay with the vehicle until such time as it could be repaired.
Further, if we would not accept the replacement vehicle, then under the Terms and Conditions, Mark advised, Bunk Campers had no further contractual obligations to us. They would recover the vehicle and leave us where we were.
The stated caveat to all these options was that either the stranded vehicle, us, (to pick up the replacement vehicle) or both needed to be back at the Dublin branch by 5 p.m. otherwise we would be staying the night in the recovered vehicle (without power, refrigeration or services) in the Bunk Camper Dublin driveway. 
Unhappily, as we sat in that rainy service station carpark for more than 6 hours - we knew were all trust in this company had gone and we decided if we were to salvage our once-in-a-lifetime Ireland holiday, it was not going to happen with Bunk Campers.
Despite repeated emails to the 'guest experience' team, the "management team" has yet to even bother to respond to our request for a refund for the 8 of the 9 nine days we did not have use of the camper - despite Bunk Campers being clearly in breach of their own terms and conditions. 1772.69 EUR = $2978.62AUD Gone

Horrible. We had booked a van with them because the reviews on the Internet suggested that the quality of the vans was good, but we made a mistake. The only thing Bunkcampers cares about is money: don't respect their own terms and conditions, no commercial gesture, very far from the van spirit, dishonest people.
Indeed, we had booked a van to Ireland, and unfortunately Ireland introduced non-essential travel restrictions over the dates of our rental because of the soaring number of cases of covid linked to the delta variant + our country of departure imposes exit restrictions + and finally our flights were cancelled. We informed Bunkcampers of the situation very early so that other lucky travellers could book the van as soon as possible and enjoy it. Despite the fact that this is against their terms and conditions (booklet "book with confidence thanks to our coronavirus guarantees".......), Bunkcampers refuses to refund us and is extremely unpleasant. We will have to file a complaint.
Beware and think twice before booking with them, my advice is really to prefer another one!

Having been recommended Bunk Campers from a friend, I regretfully hadn't looked at online reviews.

Unfortunately our experience had disappointments throughout:

we were given a different van than we ordered on arrival and were told our van wouldn't be available until the next day.
we had paid full insurance (which was supposed to include table & chairs) but they forgot to put them in, which meant we had to turn back an hour into our journey.
we weren't given any disinfectant to wipe down the van (as previously advertised, so we ended buying it ourselves)
there was no window wiper fluid available so we had difficulty with visibility on the windscreen
They never answer their phone
we were given the car with a quarter tank of petrol (instead of a full tank as advertised)
there was a bottle of water and old parking tickets left behind in the van prior to boarding
we were not given a bikerack with our rental (as advertised) which resulted in us having to put them in the back and lock them to a nearby bike rack each night - not ideal.
Lastly, and most frustratingly, there was a little sand left on the hard floor after our trip from which we were charged a €200 cleaning fee - clearly that amount is not warranted for the quantity of dirt left in the van.

We rented the Vista for 2 Weeks in May 2019 from Dublin, Ireland for 2,260€ (incl. the all-in bundle, as i wasnt aware how the car was maintained and i am someone who wants to buy a full-insurance-paket)
Now.. well..

Here are a few things that didnt work in the Vista in the time of our holiday:

- The button for the water/waterpump was broken, so we had no Water and water-pressure cold or hot, in the shower or in the toilet in our whole holiday. That means if you pay for a shower, a toilet and a sink that should work, well, you dont get what you paid for.
- The darkening-blind on the right side of the car was broken and fell off (was appearently "fixed" with a black duct-tape, very sexy.)- we could not darken the campervan. Funny thing if you have to stick a towel to the window to darken it for paying over 2000€.
- The announced plastic-wheel-blocks where not in the campervan, so we could not, or just very barely, get the van on a straight level for the whole holiday (as ireland has not the best leveled campspots out there), so that was pretty annoying.
- The right windshield-wiper was broken, the cap was not on it so it got loose and flew away, right when we needed it the most. I had to drive to an open garage and get it fixed. yay, that was fun.
- The kitchen gas-hob was not working properly as the automatic-firestarter was, of course, broken and you had to be very careful with the glasstop, as it was already (left side, screws) very loose and not fixed in a proper way.
- The lights couldn´t be switched on and off independently as the upper light at the fold-down bed (which is not supposed to be like that, i have rented the same car once) was either all-lights-on, or all-lights-off.
- The speaker at the bed didn´t work.
Not even talking about the quite poor cleanliness of the camper, the esp which in every 3 motorstarts meant that it´s not working anymore, the mold or black dirt in the ice-compartement, the nervous wheel which thought it dances samba if you drive faster than 60, the wheels which started jumping when driving faster than 70 (no proper balance-weights) and so on.. and on.. and on.

A few of the above things are just little-things that annoy but are not a real problem, others are essential things. I documented everything above in Video and Photo.

After 16 E-Mail they generously offered me a refund of 170€ as "goodwill gesture" for not getting what i paid for.

I just can tell you (and i rent a campervan evey year since years) - don´t book your camper with bunkcampers (or now apollocamper) as they will not give you what you paid for. It was very dissappointing - we will of course continue with our campervan-rental-holiday every year, but there are so many good and reliable camper-van-rentals out there, i HIGHLY recommend NOT to use bunkcampers and use another company.

Greetings.

Rented an aero for 5 days from Dublin. It’s safe to say I will never be using Bunkcampers again and I do urge others to stay well clear aswell. We came into the office on a high looking forward to our trip. You quickly are told of 2 options - either pay £324 to essentially limit your liability to £500 if there is any damage to the vehicle. Or don’t pay anything but you could be liable for Upto £2000. Very quickly you are sucked in and after countless stories of people wrecking vans etc etc ‘9/10 vans apparently come back with damage’ . You quickly go from excitement to sheer fear of even driving the van. The sum of £60 per night we paid and thought was reasonable value for a budget trip , it’s clear costs can very quickly spiral for life in a budget campervan. As they say 90% of vans come back with damage, so you pay an upfront cost but the potential extra costs , could end up being huge and the odds on you paying these huge inflated fees are massively staked against you as the customer.
So We paid £324 and left. From then on you are at a point where the excitement for the trip has gone and it’s all stress and worry. When we returned the van there was a tiny dent less then a five pence piece on the van side which wasn’t our fault. We were quickly told this is the £500 gone not forgetting the £324 we have already paid so £824.
So In total our 5 day trip in a campervan cost £1,168.
The campervan and company are certainly not worth that money.
I leave feeling like I’ve been fleeced and angry. Please don’t make the same mistake, it’s a con and there are far better holidays/companies to put your hard earned money into.

Customer service by staff in Edinburgh area office was bright spot.
Worst: cancellation policy buried in the terms that customers receive when picking unit up. Less than 4 weeks since booking- £0 refund. Zero flexibility. None.
Run away. Do not book. Run away. Do nit book.