"Very bad experience!"
1. Picked up the van in amsterdam. We had an accidant on our way to sloveni...
1. Picked up the van in amsterdam. We had an accidant on our way to slovenia in east germany. Both of the top windows got broken and were not waterproof anymore. We called the roadside assistance for a replacement car, since we took the premium insurance. They told us we would have to return the car to amsterdam to replace it (10h drive), even though it says on the website that they have depots all over Europe.
2. During our trip the leisure battery started overheating and smelling very badly, which is a serious fire hazard. Took a few hours to get a hold of the 24/7 roadside assistance. Because it took so long the workshops were not open anymore. They also did not reply to my questions about insurance of alternative transport or to stay overnight in a hotel of the car had to stay at the shop overnight
3. Everything is broken in the campervan. It is literally held together by tape. Very bad quality. Everything that we touch falls apart. We made a box to hold all the parts that fell off. These things were already broken before we left.
We are very worried about the coming costs, reading all the previous reviews where it says that they charge massive amounts for minor repairs. Even though they were present at pickup.
With 2 weeks to go they have cancelled the booking I made in the mid of April, just like that. The aggravation they have caused me is enormous, because if I want to recover my holiday with the same van, I will have to pay up to 4 TIMES MORE MONEY!. No explanations. Solutions, none. Just this email:
Your trip has been cancelled
Hello XX XXXX,
"We are sorry to hear that you have decided not to proceed with your Indie Campers road trip as per your initial booking. In line with our cancellation policy, we will proceed with your refund for this road trip. If you are entitled to a refund, we will process it within 7 working days. Depending on your bank, it may take a few extra days for the amount to reach your bank account, thank you very much!
Ich wurde wegen eines Mitarbeiters dieses Unternehmen gescammed. 1137€ sind weg keiner fühlt sich verantwortlich, obwohl es einen zuvor noch hieß, bei uns sind alle Fahrzeughalter geprüft, wir sind ein seriöses Unternehmen. Urlaubskasse ist weg alles im Eimer. Mein fünf jähriger Sohn Tod traurig, wir natürlich auch. Finger weg von diesem Unternehmen!
Do NOT use this company! They are scammers! Cheap quality van! No gas all week even though it was paid for! Van breaks down in the middle of nowhere! No help or advice!!! Had our toilet box brown into and stolen whilst we were away and have now taken almost £700 out of our account to replace! New ones are no more than £100
Bad customer service! Appalling manners! These people should not be running a business! Stay well clear of them!
They ruined our holiday and continue to cause grief 3 weeks after!
Shocking! This issue will be taken further!