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The vehicle per se is fine. However like anything mechanical it requires ma...
The vehicle per se is fine. However like anything mechanical it requires maintenance, especially during high usage. Our vehicle is falling apart. There’s clearly no serving or checkup as the vehicle goes from one user to the next. Our vehicle pick up while pleasantly handled by the hired driver was totally rushed. There’s no User Manual for tips or suggestions for trouble shooting. Oh yes they have a video. That video doesn’t even totally match our model. Plus it’s very high level. Even now among a number of issues we have a leak from “somewhere” out of the shower toilet area which has a hole in the shower basin. In addition the emergency brake functions but not consistently upon release. It’s just a matter of time. I’ll stop here you get the message.
The vehicles in the photos share very little with the vehicle that showed up. Dents, scratches, broken compartments, destroyed floors, old cushions that didn't stay in place. And the service is just as bad. They honestly do not care one bit. Do not use this company.
We are the leading luxury planners of RV trips in America. We design itineraries, book camps, activities, at times provide drivers. We use several vendors to rent the vehicles from. Luxe RV Rental is below anything we have experienced over 20 years in the business. We recently rented a Sprinter which was delivered 27 hours late to the client. It had hit a deer and still had fur all over the bumper. The inside was disgusting. Nothing functioned. Generator down, Friddge down, headlight out of order, etc.. The company did nothing but hang up on the client and our team members looking for solutions. We had to fly one of our staff to handle all the repairs for the clients. Still, the vehicle overheated on the way back to the point of departure. They could not assist and gave the address of a garage 6 hrs away. We had to abandon the vehicle and rent cars for the clients to return home. The management team speaks in a degrading fashion to women. They are rude and not resourceful at all. They took advantage of the surge in RV demand, due to Covid, to mistreat and rip people off. They have offered no compensation on the above issues. We are taking the problem to our credit card company.
The reviews are true. The staff is rude. Avoid using this company.