Luxe RV Review

Rated 1.6 / 5 from 4 reviews

Editors Review

Aiming for the high-end market, Luxe RV offers a fleet of Coachmen Prism, Winnebago and Leisure Serenity/ Unity models, all powered by an impressive Mercedes-Benz 3500 sprinter chassis. However, this recent luxury rental has a reputation of starting out good then spirals out of control during your trip and even after renting. 

About Luxe RV

A recent luxury rental company with only one branch, Luxe RV offers a range of recent luxury RVs complete with home-like amenities and notable inclusions. The all-in pricing may be higher than other companies, but it already includes all the essentials and extras such as kitchenware, organic bedding, towels, camping table and chairs, as well as delivery services. Yes, the company has free delivery and pickup to areas like San Francisco, Los Angeles, Las Vegas, Ventura County and more. Aside from that, they even offer a 7 day concierge service.

Fleet

Most of the vehicles on fleet are Mercedes Benz and Leisure Serenity models transformed into a comfy and posh moving hotel. These are great for couples and small families (maximum is 6-berth capacity only). And be it known that Luxe RVs are thoroughly designed to market their name, which means don't be surprised of marketing slogans all over your vehicle. The units, however, are luxury models with great MPG.

Vehicles

Leisure Serenity

There are three Serenity models on fleet, all of which are 4 berths with 2 double beds inside the cabin. At 24.6', these luxury motorhomes highlight a spacious galley that provides two pullout pantries. Kitchenware as well as outdoor table and chairs are already for free. The swivel front seats easily rotate so that all four persons in transit can dine in together. Also, the dinette provides fitted seat-belts. With a powerful Mercedes chassis and a 3L V6 BlueTEC diesel engine, you will enjoy the a smooth and economical ride at 16-22MPG. The Leisure Serenity S24CB RV and 2015 Leisure Serenity RV are pricier models because of the newer model used. 

Leisure Unity

Another Leisure model is the Unity, which is tagged as the most comfortable motorhome to drive. A compact class C with one slide-out, this unit fits up to 4 people and the outside feature is more than enough to be an eye candy. Inside, there's a U-shaped dinette that features an overhead storage and a fold-away center table. Adjacent to the dinette is the kitchen, which is also the location for the television set. At the back is the cornered double bed and bathroom with vanity area. You have two options for this model, the 2016 and 2017 Leisure Unity, both offer comfort and space for a snug living on wheels.

Coachmen Prism

A bigger motorhome for 6, the Coachmen Prism lets you explore the countryside or the cityscape in style and convenience. The interior underlines solid and sleek counter-tops, residential flooring and elegant amenities. The versatile interior design starts with the tinted windows and aerodynamic, LED running lights and stylish fiberglass cap. Even with its modest size, it offers a spacious patio-side galley as well as a U-shaped dinette. The swivel cab seats with boosters are also some of the features you will love, together with panoramic windows ans its towing power.

Winnebago View 24J

A sleek and stylish Class C, the Winnebago is a 6 berth unit with three bedrooms . The motorhome with awning extends the fun outdoors. Enjoy an alfresco dining with the camping chairs and table. The Winebago also highlights its large windows that gives spectacular views day and night. On top of the kitchen is a nice TV set as well as storage cabinets for your goodies. 

Insurance

With regards to the insurance, you provide your own or request one from them. The former can give you a great deal of savings but you need to present a copy of your insurance that is, of course, acceptable by the company's term. A security deposit amounting to $2,000 will be required at the time of rental agreement. 

Reputation

The reputation of Luxe RV is far from its luxury brand and upscale features. In fact, the company either gives you a hit or a miss rental- well mostly a miss, especially when it comes to service and vehicle maintenance. Their advertising may be too good to be true, so do not expect more from them. Their equipped luxury RVs are pricier though they provide nice perks like free delivery and pickup and 7 day concierge service. Still, as a whole, their reputation is on the rocks.

Summary

Since Luxe RV aims for the high-end market, this may be a downer for budget travellers. But really, even luxury travellers appear to be disappointed with their rental because of unsatisfactory customer service. 

From the Agency

No word from this agency yet. Come back and see if they checked in soon.

Pros

  • Equipped luxury RVs
  • Free delivery and pickup
  • 7 day concierge service

Cons

  • Pricey rates
  • Only one branch
  • Reputation on the rocks

Facilities

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Wayne - avatar not loaded
, United States
1 Review

"Find Another Source - Save Your Holiday"

  • Reviewed 1 year ago

The vehicle per se is fine. However like anything mechanical it requires maintenance, especially during high usage. Our vehicle is falling apart. There’s clearly no serving or checkup as the vehicle goes from one user to the next. Our vehicle pick up while pleasantly handled by the hired driver was totally rushed. There’s no User Manual for tips or suggestions for trouble shooting. Oh yes they have a video. That video doesn’t even totally match our model. Plus it’s very high level. Even now among a number of issues we have a leak from “somewhere” out of the shower toilet area which has a hole in the shower basin. In addition the emergency brake functions but not consistently upon release. It’s just a matter of time. I’ll stop here you get the message.

2Service 1Mechanical 4Interior 1Value
MS - avatar not loaded
, United States
1 Review

"Definitely nothing Luxe about this company"

  • Reviewed 1 year ago

The vehicles in the photos share very little with the vehicle that showed up. Dents, scratches, broken compartments, destroyed floors, old cushions that didn't stay in place. And the service is just as bad. They honestly do not care one bit. Do not use this company.

1Service 2Mechanical 1Interior 1Value
F. Brambilla - avatar not loaded
, United States
1 Review

"The worst company on the market"

  • Reviewed 1 year ago

We are the leading luxury planners of RV trips in America. We design itineraries, book camps, activities, at times provide drivers. We use several vendors to rent the vehicles from. Luxe RV Rental is below anything we have experienced over 20 years in the business. We recently rented a Sprinter which was delivered 27 hours late to the client. It had hit a deer and still had fur all over the bumper. The inside was disgusting. Nothing functioned. Generator down, Friddge down, headlight out of order, etc.. The company did nothing but hang up on the client and our team members looking for solutions. We had to fly one of our staff to handle all the repairs for the clients. Still, the vehicle overheated on the way back to the point of departure. They could not assist and gave the address of a garage 6 hrs away. We had to abandon the vehicle and rent cars for the clients to return home. The management team speaks in a degrading fashion to women. They are rude and not resourceful at all. They took advantage of the surge in RV demand, due to Covid, to mistreat and rip people off. They have offered no compensation on the above issues. We are taking the problem to our credit card company.

1Service 1Mechanical 3Interior 1Value
Barry C - avatar not loaded
, United States
1 Review

"Avoid - Staff are rude"

  • Reviewed 1 year ago

The reviews are true. The staff is rude. Avoid using this company.

1Service 2Mechanical 2Interior 1Value