"Non-existent customer service"
Due to covid19 travel restrictions, we were forced to cancel our booking of...
Due to covid19 travel restrictions, we were forced to cancel our booking of a 4WD + caravan with Campabout OZ. Therefore, we requested a refund of the deposit (1400 AUD) we paid in February 2020.
For several months now, I have been sending emails, making phonecalls, sending message through FB and IG ..., but there has been no response whatsoever by Campabout OZ.
Their customer service is not just the worst I’ve ever experienced, it is completely non-existent! You cannot reach them in any way. They just keep your money, ignore you and hope you will give up in the end.
My brother also rented a 4WD + caravan almost a year ago, and they still have not refunded their bond of 7000 AUD!
Would never recommend this company to anyone!
Impeccable service from start to finish. We hired the 4WD and caravan package for 4 weeks. Vanessa from the office is a great help in planning our family holiday. She's very professional, friendly and answered all questions we had before booking. During pick up, Ryan greeted us straight away and we were very impressed with his patience in showing us how to set up our caravan (first timers). It can be overwhelming to absorb all the information on pick up especially being our first time to use a caravan but he went through it all patiently and made sure that we have everything we needed for our trip. Both vehicle and camper are quite new and immaculately kept. The after hours number was very handy and response turnaround time was quick.
Thank you so much for your great service and looking after us. We enjoyed our first caravan trip and we will definitely be hiring from you again.
We rented the new model hilux camper from CampAbout Oz in Perth for out trip to Margaret River. The camper was well equipped and the toyota hilux had ice cold air conditioning even on the 38+ Celsius days. It was a great trip and we can’t wait for next year to get back to western australia and explore the coral coast and camp at Shark Bay.
From what I saw of the Campabout Oz vans, they are all immaculately kept and quite new. They are mainly in Western Australia and you see a lot of them on the coast north of Perth up to Exmouth. Apparently they have branches in Broome and Darwin. Technically this means that they are not W.A. only, but if you are doing the Perth – Darwin run or reverse, these guys would be worth a price check.