Campabout Oz Review

The vehicle I hired was good and the company were good to deal with UNTIL it was time to return the bond money. After nearly 4 months, I’m still waiting for my bond money. Buyer beware!

We had a great trip from Perth to Broome in July 2024. Booking was easy and customer service was too good to be true up until the point we left Perth. Vanessa and Ryan Wood have been uncontactable on our trip for any issues and non-responsive since we returned the vehicle. We paid a $7,000 bond which has not been refunded despite perfect condition on return (cleaner than on pick up). They declared IT and phone issues initially but they were just stalling the bond refund. Do not hire from them. We cannot work out how, given the Campabout Oz reviews, they are still allowed to operate as a viable business.

My partner and I just wrapped up the craziest 42-day trip from Darwin to Perth, cruising down the Gibb River Road in a 4WD with a roof tent. Tbh, we were kinda nervous about booking with them cause of some iffy reviews we saw online, but, we’re so stoked we did!

From the jump, we knew we were set. The 4WD was a beast, handled everything like a champ, and that roof tent! It was comfier than we expected. The crew were total legends—super chill, super helpful, and made sure we had all the gear for our trip.

Of course, things weren’t all smooth sailing. We got a flat tyre and cracked the windscreen, but they were on it, helping us sort everything out fast. Seriously, their customer service is top-tier, which was such a relief when you’re out in the middle of nowhere.

Travelling along the Gibb is absolutely insane. The views, the vibes, everything was next level. Just unreal! Make sure you let your tyres down!

We couldn’t have asked for a better trip. They totally smashed it, and we’d 100% recommend them if you’re thinking about hitting the outback.

Great rental experience. The 4WD handled beautifully across the Gibb, and the staff were always available to assist.
All minor issues we had were attended straight away. Thanks to Ryan for answering all our questions promptly. We will definitely use you again when we do Broome to Perth.

We have just finished our 3 weeks trip from Perth to Broome and it was great. Everything was provided and small issues during our trip were addressed promptly. Ryan from Perth was superb and gave us a full handover. Return process with Don in Broome was also efficient. No issues with the bond refund with our booking.

Hired a Prado in July 2023. Bond still not refunded 6 months later.

In September 2023, we rented a 4x4 Prado with a roof tent to embark on a journey into the outback and fulfill our dream of witnessing Ayers Rock. We chose Campabout OZ based on its reputation as a reliable family company, recommended by the Tourism Council WA. Although we were aware of some deposit refund issues, we assumed they were resolved, given the company's continued operation.
The rental proceeded relatively smoothly, but our experience soured upon returning the vehicle. The staff made no comments during the return, and we were informed that the 1000AUD deposit would be refunded within 2 to 3 weeks (maximum 28 working days). Unfortunately, this marked the last communication we had with Campabout OZ.
For over three months, our attempts to reach out via emails and phone calls went unanswered, with all calls directed to voicemail. Seeking assistance from the Tourism Council WA and the Consumer Protection Division proved unfruitful, and they suggested legal action as the only recourse in the absence of a response from the company.
After several months of silence, Campabout OZ finally contacted us, citing internal changes and requesting information about the reservation. I promptly provided the requested details. However, when I inquired later about the status of my documents and the refund, I received no response. This lack of communication contradicted their purported commitment to remarkable customer service, revealing the message as another attempt to evade returning the deposit.
While our visit to the outback left us with wonderful memories, the conduct of Campabout OZ left us bitter. Despite presenting itself as a trustworthy and customer-focused family company, it behaved more like an unscrupulous entity one might encounter in underdeveloped countries where scams are prevalent.
For those considering Campabout OZ's services, I caution you to be aware. Do not make the same mistake I did in assuming they have changed. Our experience suggests otherwise.

10 weeks on $1000 deposit not returned. No response to emails, no phone answered. Luckily at the last minute I took out high insurance option as I feared them holding $6K dep was a big risk!

I would have given a glowing reco at the time of my booking as the car was great, the service was great the process was easy. However since returning the hire vehicle 2 months ago.
I have now been waiting 35 days for a refund of my $6k deposit and have had little to no communication as to when my funds will be returned. This company does not answer the phone I’ve been waiting four days for an email response
I’m incredibly disappointed with this lack of service

Due to covid19 travel restrictions, we were forced to cancel our booking of a 4WD + caravan with Campabout OZ. Therefore, we requested a refund of the deposit (1400 AUD) we paid in February 2020.
For several months now, I have been sending emails, making phonecalls, sending message through FB and IG ..., but there has been no response whatsoever by Campabout OZ.
Their customer service is not just the worst I’ve ever experienced, it is completely non-existent! You cannot reach them in any way. They just keep your money, ignore you and hope you will give up in the end.
My brother also rented a 4WD + caravan almost a year ago, and they still have not refunded their bond of 7000 AUD!
Would never recommend this company to anyone!

Impeccable service from start to finish. We hired the 4WD and caravan package for 4 weeks. Vanessa from the office is a great help in planning our family holiday. She's very professional, friendly and answered all questions we had before booking. During pick up, Ryan greeted us straight away and we were very impressed with his patience in showing us how to set up our caravan (first timers). It can be overwhelming to absorb all the information on pick up especially being our first time to use a caravan but he went through it all patiently and made sure that we have everything we needed for our trip. Both vehicle and camper are quite new and immaculately kept. The after hours number was very handy and response turnaround time was quick.
Thank you so much for your great service and looking after us. We enjoyed our first caravan trip and we will definitely be hiring from you again.
Highly recommended.

We rented the new model hilux camper from CampAbout Oz in Perth for out trip to Margaret River. The camper was well equipped and the toyota hilux had ice cold air conditioning even on the 38+ Celsius days. It was a great trip and we can’t wait for next year to get back to western australia and explore the coral coast and camp at Shark Bay.

From what I saw of the Campabout Oz vans, they are all immaculately kept and quite new. They are mainly in Western Australia and you see a lot of them on the coast north of Perth up to Exmouth. Apparently they have branches in Broome and Darwin. Technically this means that they are not W.A. only, but if you are doing the Perth – Darwin run or reverse, these guys would be worth a price check.