"Very disappointing - Misleading"
Very disappointing weekend. Was misled by the sales Rep that the Jucy Com...
Very disappointing weekend. Was misled by the sales Rep that the Jucy Compass can be connected to the main but that was not the case. The penthouse was very hard to put up and down. The bed inside the car was hard to setup and very uncomfortable to sleep in. The receptionist did not explain anything when I picked up the campervan that day. The water was empty. the table and chairs was disappointing. Overall, find another supplier if you are interested in trying out camping. I asked the receptionist to get the manager to call me but she ignored me. Very bad customer service as well.
We rented the Jucy Crib, and it was by far the worst van I've ever rented. When we picked up the van it was super dirty (both outside and inside), the fridge stopped working the first night, a lot of things were broken (curtains, audio equipment, etc.), one of the lateral doors was impossible to open, and one of the pillows had a grease stain. We had to ask for help because one morning the battery was empty and the van engine wouldn't start.
To make things better, just a couple of hours after leaving the van at their office they charged us $50 (without telling us) because the van was dirty. Do you a favour a avoid this company
Where do I start...
1..was suppose to be picked up at Mascot Airport. 7 phone calls and nobody picked up, they didn’t end up coming. In the end we had to get a cab there to pick up our rental car.
2....we got handed a FILTHY CAR. NOT CLEANED AT ALL.
3...you are a horrible company. Covid-19 is everywhere and you handed us a FILTHY CAR. God only knows who was in it before us. Just disgusting!!!!
4....It rattled all the way to our destination and back. Service your cars !!!
5... Would never use or recommend you guys to anyone.
We hired a Jucy Condo and technically the van didn’t break down but this is everything that went wrong... we tried to tell Jucy on returning the van in Brisbane and they could not have been less interested so I emailed them when we got back in the UK. Again no one cares. You’ve paid your money and that’s that.
Day before we sent the vehicle back it sounded like a wheel bearing went and we thought the wheel was going to fall off
One of the cupboard doors fell off the first time we opened it
Full of dents not marked on the sheet
Rip in mattress on top
Clearly not been cleaned inside - I ran several wet wipes around the inside of the van and it was filthy
ANTS!!! Ants everywhere! Clearly from the lack of cleaning on Jucy’s side
Few days in the satnav holder broke mid journey so had to gaffa tape it in place so we could see where we were meant to be going (explained this to the girl at reception in return who said, oh yeah, they do do that!!)
Passenger side wing mirror doesn’t move as someone has clearly wood screwed it in place and is pointed upwards so totally useless
Driver side front bumper moves when door is opened
Most of the blinds don’t shut properly as poppers are missing
Drivers seatbelt is totally unsafe and unfit for purpose! It does not recoil once it has been stretched out unless physically made to. This is a massive safety issue...
Also it says it has air con but it only runs went the camper is running and it says they have mozzy nets but they only have one which covers the tiny window in the top of the van. Also the layout of the van is terrible compared to other vans.
Seriously, just go with another company.
My wife and I rented a small campervan to travel from Sydney to Melbourne. The staff at both locations were friendly and easy to work with. The overall camping experience was excellent. The vehicle was easy to drive and get comfortable behind the wheel even though it did have quite a few miles on it and is not designed for the over 6 foot tall individual. We would highly recommend the trip and a Jucy to anyone.
Jucy‘s Customer service was 10+ from 10 points.
Was very glad to book with jucy.
Cu again !
The campervan was very old 1998, but it worked fine and no issues, there was a lot of mileage on it. I was supposed to get one with a fridge but got one with a cooler only. I was made return the vehicle full with gas even though it was slightly less than full when I got it. Jucy are ok but will get you for every cent
2 parents, 1 x 4yr old over 18 days in the Condo and all was good. Easy to park, practical, good space for 3 plus surfboards and luggage. Not bad for unleaded fuel as long as you drive at a steady 90kmh instead of ragging it. Pretty good all round really.
the camper was not ready at the time of pick up
Great experience. Good and clean car. Sadly an extension of hire wasn't possible.
Arrived at cairns airport Friday afternoon. Not open. Called the 24/7 number. Left messages. No response. Had to hire another vehicle from budget. It was a 7 day rental. Made numerous calls to Jucy and booking.com.
In a nut shell they both passed the buck to each other and no refund.
I travel a lot and this was the first time I had used Jucy.
My advice. Don’t use.
worst customer service I have ever experienced. basically force to take insurance at pick up which cost an additional $600. car was very old, door hard to close, seat belt didn't work properly. choose another company
We rented a campervan from Jucy in March 2019 with pick-up in Melbourne and we would never do it again. The car was very dirty in the interior and we spend a couple of hours cleaning it before we felt comfortable touching anything in the car. But even then we decided to buy our own blankets and cover the seats so we do not actually have to touch the car. The first day of our trip a metal strip from the cars water tank broke down so we had to spend the day in the Workshop fixing it. When it started raining we realized the car was leaking. Moreover the Camping equipment we rented (chairs and a table) were so dirty we did not even try cleaning it and just did not use it. After two weeks we realized there was mould in the car. So overall I would not recommend anyone to rent with Jucy but so spend a little more money and take Britz, Apollo, Spaceship, Autobarn, etc. You just don't feel comfortable in your "home" which negatively influences your trip :(
What should have been one of the most fun parts of our 2 month trip to Australia turned into one of the most frustrating, tainted by a joke of a camper van and appalling customer service. Jucy aren’t Juicy, they’re dried up and tired old camper vans backed up by simply appalling customer service. They look new and fun on the outside but they're tired on the inside.
When we were first presented with the vehicle we tried to swap it in Melbourne but there was no backup vehicle. All of the staff in Melbourne were clock watching and whooped as we left.
Apparently they're known as the “cheap and nasty” - as told to us by a local mechanic.
There were 272,000 KMs on the clock. What would have been a great camper van in its day is now way past it’s best-before date.
The below is a pretty comprehensive list of issue we had with the van during the trip:
Knives not sharp but otherwise the supply of utensils, crockery and cutlery was sufficient.
The aircon was temperamental and would suddenly stop blowing cold air meaning we had to turn it off, leave it for a few mins and turn it back on again. When it was 35 degrees+ this was hard to deal with.
No DVD player as in the promo video
The integrated stove didn’t work - we were told that ALL campers had the same problem but this was a lie - we met people with Apollo campers on the first night and their integrated stoves worked
Vehicle is MUCH older than we anticipated - it was advertised as 2016 or newer but ours was registered in 2014.
The keyfob lock/unlock buttons didn’t work so we had to use the key each time. Sounds trivial but when you're using it for 15 days it becomes a pain
It rained in the van when we pressed the rear screen wash
The fridge door was dodgy and didn't always latch.
No indication of when waste water needs emptying
The suspension was awful and bounced around all over the place.
The passenger window electric up/down switch sometimes worked. The glass in the same door was also about to dislodge.
The tailgate had to be slammed shut so hard that you think the rear window will smash. If you don't it doesn't close properly and the indicator on the dash remains on
Smelly in the van, especially at night - it's like a musty smell, old.
Something beneath the stove keeps turning on intermittently whenever the van is connected to power. Possibly a fan? Does this all night long and wakes you up.
The sheets are poly-cotton so not breathable and quite sweaty. Sheets were also stained.
The loan table was filthy. We had to clean it thoroughly before using it
There is no bluetooth or other means of connectivity so utterly in the past technology-wise
No idea how 4 people could possibly share the space though. It’s a perfect space for 2 but no more.
The central piece that goes between the two back seats when the bed is down is dangerous - if you sit or stand on it it collapses and you injure yourself.
Inside the fridge and cupboards were dirty - we had to clean everything. I really wish I’d taken photos
The external table is knackered and not flat meaning it’s hard to use for anything except a dumping ground for bits you’ve used after cooking.
The drivers seat squeaks as you hit every hump or bump
The drivers’ mirror shakes constantly
We were provided with a pathetically short refilling hose for topping up the "fresh water" so we had to manoeuvre the van in crazy ways to get to the taps.
You also can’t drink the water as the tanks are probably filthy
The seat belts don’t tighten, they lay slack and get trapped in the door.
None of the top windows open so the only airflow is from the skylight or one of the lower side windows
The only decent service we received during the whole hire was when we dropped the van back to Gold Coast and met Steve who was a breath of fresh air and super understanding when we explained our plight. It also became obvious that we had indeed been provided with an old banger as all new models are Toyota. He also noticed that the dvd had been removed without me saying it.
I think the feedback and on-road teams could learn a lot from Steve. His customer service skills were natural and uncomplicated.
If I were to hire again I would spend more time reading real world reviews and go with either Britz or Apollo who seem to know what they're doing and are also competitively priced.
Had the unfortunate experience of renting a van through Jucy.
All seemed well until the first nights camping when we realised the hob starter light didn’t work, an ominous sign. The next night when rain started pouring we discovered the van wasn’t water tight, bed got soaked completely and the roof leaked on the floor of the van. Then we realised that the van wasn’t even secure, you could slide one of the windows open from the outside, hardly reassuring. Finally the water pump for the van stopped working, all of this costing towards $3000 for the privilege.
Customer service afterwards was dreadful, absolutely no reassurance that these problems would get resolved or that they really cared about the issues raised.
I used Apollo for a previous trip and had precisely 0 issues with the van, so what does that tell you?
The condo unit was outfitted with the basics. The unit isn't that new but hey for the money what does one expect. Power was minimum and used fuel more than expected probally because the small motor was maxed out. Three of us traveled for two weeks , all adults had fun seeing the north gold coast. The lower bed when made up had a cushion that dropped through to the floor leaving a gap in the bed was a pain but not the end all. It was nice to have low drop fee for another city other than the pickup. Also the key for the unit was a pain to use had to fiddle with it to get doors locke/unlocked, would be nice to have a spare incase it broke or something so we had a spare cut which they did reimburse us for. Overall nothing special here just the basics if thats what you want , keep your expectations down you wouldn't be disappointed.
When we returned the campervan, after checking was done, the receptionist ladies, told us that we didn't fully fill up the gas. The gas was filled up by us but they were not satisfied, saying that the gas indicator was slightly below the max point. One of them, a blonde lady, with such idiotic attitude and was damn bloody rude, began arguing with us, insisted to charge us aud30 just for the service to fill up the gas. In the end after much debate, she let us go without any charges. But the stupid attitude of hers, being so rude to customers, that is totally intolerable. The other lady was good but I guessed she couldn't care much about her colleague.
As for the campervan, they gave us the wrong power cord that doesn't work at all. We ended up not charging the vehicle for the camp site we paid for( powered site).
Hey all! I find reviews here very helpful so decided to take some time and write a small review on JUCY and Britz rentals.
We drove a JUCY condo from Melbourne to Great Ocean Road, Grampians, Kangaroo Island and Adelaide. The car was a bit small for 4 people, the beds were not very comfortable but it was still better than sleeping in a tent :)). The top bed was so small, you hit yourself against the roof every time you turn :D only petite women and children really fit there. The fridge was a bit broken and didn't want to close fully. The TV in the van didn't work, the car battery died on us once randomly, the cooking gas wasnt filled up before we started driving, they gave us the wrong cord for charging the car so it didn't plug into the car at all :D, the speedometer didnt work properly and was stuck on "0" for the first 15 minutes of every drive, the car carries greywater so it takes more fuel and overall it just eats up the fuel sooo fast (sorry cant remember exact figures)! The engine is not very powerful so it's really annoying to go up hills. They gave us the wrong measurements for the car when I called them up so we had a bit of trouble on the ferry to Kangaroo Island :D Also, when we returned the car they told us that we hadn't filled up the watertank although we had done it :D The sound system was really bad and it was more expensive than Britz hitop (but the hitop only fits 2-3 people as well). There were some PROS as well! The staff at Melbourne was friendly although we waited for the car a longgggg time. Also, there was enough storage space for food and the sheets and towels seemed clean :) so that was good! But yeah for 4 people with luggage, it was a bit small I would say.
We hired JUCY again when driving around Cairns, Tablelands and Cape Tribulation (2 people this time). We hired the cheapest car, Fiat. It was not powerful at all so it was annoying when trying to accelerate. The car was clean and reliable tho, for 2 people it had enough space and it was very very efficient with fuel. It was semi-automatic which took a bit of time to get used to. The sound system was ok but you might want to have a cd with you because the car couldnt connect to any of our media devices. For us it was a huge bummer :D The staff was good in Cairns, friendly and helpful :) It was good value for money!
The staff at the Jucy office were amazing and the camper was just perfect as well. I had no problems with the camper at all and was very happy with its interior and exterior. I thoroughly enjoyed my Jucy experience and would do it again in a hearbeat. Go Jucy!
TERRIBLE service and dodgy processes!!! I booked 7 nights with a Jucy Cabana van in NZ and later added on an extra day. I paid $1400 NZD in total, which is already a ridiculous price for a 'budget' camper option.
A little while later I had to cancel my entire booking due to unforeseen circumstances. I was entitled to a full refund and called the company to let them know. The refund for my first 7 days was quickly processed without any issues. However, the refund for my additional day (240NZD) did not go through. This was followed by over a months worth of calls and emails trying to get my money back! I was put through to a different employee every single time and given excuse after excuse. I provided bank statements, account details, proof of booking, EVERYTHING! and the money never came! I was given a form to fill out with my details, which I filled out and sent bank. Only to to receive a reply from another employee with the same form to fill out again! I am absolutely disgusted by the service i have received. How hard is it to process a simple refund?? it seems completely dodgy to me, no respect for customer service and the value of money. I am still battling to get this money back with no luck, over a month later!
Will never be booking with Jucy again and wouldn't suggest it to others.