"AVOID JUCY!!! DISGUSTING"
On the 3rd January 2023 6 days into our 9 day rental, we broke down at roug...
Last updated: 4th May 2021
JUCY continues to be a popular rental company that offers a wide range of cars and campervans. They've got something for travellers of all sizes, from couples to small families to groups up to 4.
Jucy Australia is a dynamic campervan rental company focusing on the youth market looking for quality campers. That being the case, they are one of the rare companies that rent to youngsters, starting at 18yo+. They operate mainly on the east coast with depots in Cairns, Brisbane, Gold Coast, Melbourne, Sydney, Adelaide. Jucy offers the traveller 2 and 4 berth campers that are priced reasonably.
Jucy Campervans was established in New Zealand in 2001 and has since expanded into Australia and the USA. They have thousands of vehicles, both cars and campervans. In Australia, Jucy has exploded in popularity, largely due to the quirky sensibility driving. This makes them the largest independent company outside of the Britz and Apollo families of campervan hire. Jucy brands itself as bright, vibrant, and fun―a youth-oriented approach rather than focusing on serving retired couples and families. But has Jucy Campervans Australia succeeded because it delivers a great service to its clients? Or is Jucy popular simply because they’ve marketed themselves so masterfully?
Jucy Campervans is a family-owned business, independently owned and operated. The father of the boys that own it actually started Maui brand motorhomes that are now part of the largest motorhome family in the world―THL. This allows the company to focus on customer service and on creating a very focused company culture that’s tailor-made to appeal to young backpackers. This emphasis is made even stronger through the various articles and blog posts populating Jucy Campervans Australia’s website. The content Jucy provides vacillates between offering helpful travel tips to travel guides for popular Australian destinations to safety tips for the open road. While Jucy Campervans Australia isn’t the only campervan rental company looking to capture the youth market, they work a lot harder than most of their competitors to provide some real value to rope those customers in.
It doesn’t take much time before you realize that Jucy Australia offers some nice vehicles. In comparison, Jucy focus on providing just a few different types of vehicles to choose from. When you rent a Jucy camper, they supply you different 2 berth options, from the cheapest EL Cheapo Sleeper to the basic Jucy Crib to the cosiest Jucy Coaster. They also have 4 berth units―Jucy Champ, Jucy Condo and Jucy Compass. These are the same models that are available in New Zealand; they just have different names in Australia.
To begin the Jucy fleet, let's have the ever petite yet highly functional sleeper for two people on a tight budget. The El Cheapo Sleeper is the smallest and the cheapest campervan option that is suitable for couples who wouldn't mind the limited interior space. It allows you to experience an unassuming road trip packed with basic amenities, including a small kitchen with gas cooker, fridge and kitchen sink, a nice double bed and CD player for nonstop entertainment while cruising the panoramic roads. Also, with this type of camper, there is no awning supplied for the back door, so you are fully exposed to the elements when cooking.
Originally these campers were very similar to their direct competitors, Spaceship Rentals. However, it could be argued they have since left them in the dirt. Distinctively, the Crib is replaced with a forward-facing row of seats with a rearward-facing bench seat. This will make for a much comfier bed when folded out and better for eating with the interior table.
Whilst the kitchenette is at the rear and you must cook with the back door up, the quality of the equipment in there is quite impressive. Even though this is the basic model, it still has a fridge, though the size may be a bit stingy at 18L and the Waeco brand is far from the best on the market. But a fridge is a fridge and the fact that it's in there is a great plus for Jucy campers.
The latest addition to JUCY Australia fleet is this fully-equipped 2 berth campervan built on a Toyota Hiace model. This is the perfect choice for couples who want to tour around the country without leaving all the comforts of home. Inside the unit are all the things you need for a comfortable and stylish road trip. There's a cosy kitchen area at the back with all essentials such as fridge, portable gas cooker, and sink. A spacious bed for 2 can easily be prepared from the bench seats in the middle.
And the highlight? The campervan comes with its own portable toilet, along with some 49-litre fresh and grey water tanks. To top it tall, this one is a diesel-based unit, hence more fuel-efficient. So, if you're eyeing for extra comfort, this is commendable.
Previously the Grande, the Champ seats 5 peeps but can only sleep 4. And do take note that we are looking at the lap of luxury with this campervan. Bench seats in the back mean you can face each other over the table at dinner, and whilst the cooking facilities are still at the back door, they have increased the fridge to a much more respectable and usable size. The rear kitchenette is very well laid out and modern―a credit to the designers.
The only problem might come when it comes to sleeping. 2 people are going to be on the roof in the “penthouse”. This is very much like camping in a roof tent with a few little extra luxuries like auto pop-up and some built-in lights. You might have to flip a coin to see who is going to this bed as it is not going to be as cozy as the double bed inside the campervan. But if you don't mind, well this unit is perfect for you and your adventurous friends.
The upgrade in 4 berth from the Champ is the Jucy Condo. This is their equivalent to the ubiquitous Toyota Hiace Hi-Top that most campervan hire companies use. They have done a great job in converting the campervan using a Nissan model that allows you to stand fully upright inside. The Condo, like The Champ, can seat 5 but only sleeps 4 people―2 peeps up, 2 peeps down and all are inside the campervan. Cooking facilities are entirely inside the vehicle and the whole campervan is kitted out in style. There are a 15″ LCD TV and a DVD player, a sink with greywater capture, dual battery, blinds on all windows, and plenty more. Also the pouches that lined the upper walls come in very handy; these are great places to store things you need daily like toiletries, flashlights, and other small things. Truly, this unit is an impressive conversion.
The Jucy Compass is a stock standard motorhome built on a Toyota Hiace - 2017 or newer that is designed for 4 people. It has not really been modified by Jucy except for the branding paint job. That being said, it is a pretty plush ride. Cushy new seats, permanent table, 50 ltr compressor fridge, TV, DVD player, and the only model Jucy that has with a toilet. Hence, it is claimed to be self-contained campervan that includes a kitchen with a sink, two hob cooktop, cutlery, crockery and utensils and two double beds complete with bedding and even towels. Therefore, if you want convenience above all, you'd get your money's worth with this unit.
Jucy offers three insurance options. However, the amounts and coverage vary depending on the rented vehicle.
For El Cheapo Sleeper, Crib, and Champ, the first option is the Risk Taker with no additional amount but excess is at $3,000. Both Stress Free ($30/ day) and Stress Fee Plus ($45/ day) offers $0 excess. The latter, however, adds some inclusions such as GPS table and chairs along with coverage for single vehicle rollover, rooftop, and rooftop pod damages.
For Condo, Compass, and Coaster, the Risk Taker option is $0 with an excess of $5,000. If you want to reduce the excess to $0, pick either Stress Free ($40/ day) and Stress Fee Plus ($5/ day). The inclusion for the latter are the same as listed above.
Over the years, all the work that Jucy has made has paid off in a community of clients and customers that are fiercely loyal to Jucy Campervans Australia and appreciate all of the decisions the company has made. One of the biggest reasons Jucy Campervans Australia has engendered such loyalty is due to the care the company provides their vehicles. Before you pick up your rented campervan Jucy performs a thorough computer-monitored inspection overseen by two employees a vehicle. Unfortunately, over the years, the reputation of Jucy Australia has been unsteady, with issues about vehicle maintenance, disappointing staff, and the list goes on.
But all in all, the Jucy campervans are nice―we like them! They will drive like a car and all have an automatic transmission, power steering, and air-con so during the day you can feel like you are in the lap of luxury in a normal car, and at night you can happily curl up and sleep. With affordable rental rates and reasonable fees for short-term one-way rentals, they offer a level of flexibility that’s rare in today’s Australian campervan market! You can also look for Jucy in New Zealand where they are the 3rd largest player. Additionally, they have taken their bright purple and green to the US, and they are expanding rapidly using a business model that is not common there.
Jucy Campervan hire has done a great job standing out from the crowd. This is going to be great if you like standing out. If you don’t, the bright colors and original layouts might not be up your alley. And if you're with a family, just make sure you are okay with sleeping in a tent on a roof and emptying grey water collection from the sink. Ultimately, their units are suitable for quirky adventurers.
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On the 3rd January 2023 6 days into our 9 day rental, we broke down at roughly 9pm 3 hours later a tow truck came and managed to tow us 2.5 hours to Byron Bay as we had a costly sky dive booked in the morning, we arrived at the Sky dive car park at roughly 3am, 4 hours before our jump. That day, today the 4th we attempted to contact JUCY multiple times via phone call and email, as we were stranded illegally in the car park, throughout the day, we still continued to contact them. It is now 6:45pm and we are still stranded in the car park yet to have a professional response off JUCY!! we have no power to the camper so unable to charge our phones unless we get a $60 Uber to Byron bay town. We have no toilet facilities, no air con, our drivers side window doesn’t go up ( it’s fully down ) and to top it all off there is currently a thunder and lighting storm as I type this.
This is disgusting service from JUCY and this matter will be taken a lot further.
I will update in the morning, I assume we will still be in this car park if we get through the night.
Thanks for ruining our trip Jucy.
Recently hired a JUCY condo from the 27th of Dec until the 11th of Jan and was left extremely disappointed. Among the many issues with the car (power windows not working, loose dangerous screws throughout cabin, cabin curtains not working, hubcap falling off, old and worn material), there were 2 major issues that left us very frustrated. Firstly, there was a leak in the roof of the Condo which led to the top bed becoming completely soaked when it rained. Secondly, when we collected the car one of the brake lights was broken. The company told us we could either take the car then or wait a day for them to take it to the mechanic to fix the issue.
Would definitely not recommend people use JUCY.
Very disappointing weekend. Was misled by the sales Rep that the Jucy Compass can be connected to the main but that was not the case. The penthouse was very hard to put up and down. The bed inside the car was hard to setup and very uncomfortable to sleep in. The receptionist did not explain anything when I picked up the campervan that day. The water was empty. the table and chairs was disappointing. Overall, find another supplier if you are interested in trying out camping. I asked the receptionist to get the manager to call me but she ignored me. Very bad customer service as well.
We rented the Jucy Crib, and it was by far the worst van I've ever rented. When we picked up the van it was super dirty (both outside and inside), the fridge stopped working the first night, a lot of things were broken (curtains, audio equipment, etc.), one of the lateral doors was impossible to open, and one of the pillows had a grease stain. We had to ask for help because one morning the battery was empty and the van engine wouldn't start.
To make things better, just a couple of hours after leaving the van at their office they charged us $50 (without telling us) because the van was dirty. Do you a favour a avoid this company
Where do I start...
1..was suppose to be picked up at Mascot Airport. 7 phone calls and nobody picked up, they didn’t end up coming. In the end we had to get a cab there to pick up our rental car.
2....we got handed a FILTHY CAR. NOT CLEANED AT ALL.
3...you are a horrible company. Covid-19 is everywhere and you handed us a FILTHY CAR. God only knows who was in it before us. Just disgusting!!!!
4....It rattled all the way to our destination and back. Service your cars !!!
5... Would never use or recommend you guys to anyone.
We hired a Jucy Condo and technically the van didn’t break down but this is everything that went wrong... we tried to tell Jucy on returning the van in Brisbane and they could not have been less interested so I emailed them when we got back in the UK. Again no one cares. You’ve paid your money and that’s that.
Day before we sent the vehicle back it sounded like a wheel bearing went and we thought the wheel was going to fall off
One of the cupboard doors fell off the first time we opened it
Full of dents not marked on the sheet
Rip in mattress on top
Clearly not been cleaned inside - I ran several wet wipes around the inside of the van and it was filthy
ANTS!!! Ants everywhere! Clearly from the lack of cleaning on Jucy’s side
Few days in the satnav holder broke mid journey so had to gaffa tape it in place so we could see where we were meant to be going (explained this to the girl at reception in return who said, oh yeah, they do do that!!)
Passenger side wing mirror doesn’t move as someone has clearly wood screwed it in place and is pointed upwards so totally useless
Driver side front bumper moves when door is opened
Most of the blinds don’t shut properly as poppers are missing
Drivers seatbelt is totally unsafe and unfit for purpose! It does not recoil once it has been stretched out unless physically made to. This is a massive safety issue...
Also it says it has air con but it only runs went the camper is running and it says they have mozzy nets but they only have one which covers the tiny window in the top of the van. Also the layout of the van is terrible compared to other vans.
Seriously, just go with another company.
My wife and I rented a small campervan to travel from Sydney to Melbourne. The staff at both locations were friendly and easy to work with. The overall camping experience was excellent. The vehicle was easy to drive and get comfortable behind the wheel even though it did have quite a few miles on it and is not designed for the over 6 foot tall individual. We would highly recommend the trip and a Jucy to anyone.
Jucy‘s Customer service was 10+ from 10 points.
Was very glad to book with jucy.
Cu again !
The campervan was very old 1998, but it worked fine and no issues, there was a lot of mileage on it. I was supposed to get one with a fridge but got one with a cooler only. I was made return the vehicle full with gas even though it was slightly less than full when I got it. Jucy are ok but will get you for every cent
2 parents, 1 x 4yr old over 18 days in the Condo and all was good. Easy to park, practical, good space for 3 plus surfboards and luggage. Not bad for unleaded fuel as long as you drive at a steady 90kmh instead of ragging it. Pretty good all round really.
the camper was not ready at the time of pick up
Great experience. Good and clean car. Sadly an extension of hire wasn't possible.
Arrived at cairns airport Friday afternoon. Not open. Called the 24/7 number. Left messages. No response. Had to hire another vehicle from budget. It was a 7 day rental. Made numerous calls to Jucy and booking.com.
In a nut shell they both passed the buck to each other and no refund.
I travel a lot and this was the first time I had used Jucy.
My advice. Don’t use.
worst customer service I have ever experienced. basically force to take insurance at pick up which cost an additional $600. car was very old, door hard to close, seat belt didn't work properly. choose another company
We rented a campervan from Jucy in March 2019 with pick-up in Melbourne and we would never do it again. The car was very dirty in the interior and we spend a couple of hours cleaning it before we felt comfortable touching anything in the car. But even then we decided to buy our own blankets and cover the seats so we do not actually have to touch the car. The first day of our trip a metal strip from the cars water tank broke down so we had to spend the day in the Workshop fixing it. When it started raining we realized the car was leaking. Moreover the Camping equipment we rented (chairs and a table) were so dirty we did not even try cleaning it and just did not use it. After two weeks we realized there was mould in the car. So overall I would not recommend anyone to rent with Jucy but so spend a little more money and take Britz, Apollo, Spaceship, Autobarn, etc. You just don't feel comfortable in your "home" which negatively influences your trip :(
What should have been one of the most fun parts of our 2 month trip to Australia turned into one of the most frustrating, tainted by a joke of a camper van and appalling customer service. Jucy aren’t Juicy, they’re dried up and tired old camper vans backed up by simply appalling customer service. They look new and fun on the outside but they're tired on the inside.
When we were first presented with the vehicle we tried to swap it in Melbourne but there was no backup vehicle. All of the staff in Melbourne were clock watching and whooped as we left.
Apparently they're known as the “cheap and nasty” - as told to us by a local mechanic.
There were 272,000 KMs on the clock. What would have been a great camper van in its day is now way past it’s best-before date.
The below is a pretty comprehensive list of issue we had with the van during the trip:
Knives not sharp but otherwise the supply of utensils, crockery and cutlery was sufficient.
The aircon was temperamental and would suddenly stop blowing cold air meaning we had to turn it off, leave it for a few mins and turn it back on again. When it was 35 degrees+ this was hard to deal with.
No DVD player as in the promo video
The integrated stove didn’t work - we were told that ALL campers had the same problem but this was a lie - we met people with Apollo campers on the first night and their integrated stoves worked
Vehicle is MUCH older than we anticipated - it was advertised as 2016 or newer but ours was registered in 2014.
The keyfob lock/unlock buttons didn’t work so we had to use the key each time. Sounds trivial but when you're using it for 15 days it becomes a pain
It rained in the van when we pressed the rear screen wash
The fridge door was dodgy and didn't always latch.
No indication of when waste water needs emptying
The suspension was awful and bounced around all over the place.
The passenger window electric up/down switch sometimes worked. The glass in the same door was also about to dislodge.
The tailgate had to be slammed shut so hard that you think the rear window will smash. If you don't it doesn't close properly and the indicator on the dash remains on
Smelly in the van, especially at night - it's like a musty smell, old.
Something beneath the stove keeps turning on intermittently whenever the van is connected to power. Possibly a fan? Does this all night long and wakes you up.
The sheets are poly-cotton so not breathable and quite sweaty. Sheets were also stained.
The loan table was filthy. We had to clean it thoroughly before using it
There is no bluetooth or other means of connectivity so utterly in the past technology-wise
No idea how 4 people could possibly share the space though. It’s a perfect space for 2 but no more.
The central piece that goes between the two back seats when the bed is down is dangerous - if you sit or stand on it it collapses and you injure yourself.
Inside the fridge and cupboards were dirty - we had to clean everything. I really wish I’d taken photos
The external table is knackered and not flat meaning it’s hard to use for anything except a dumping ground for bits you’ve used after cooking.
The drivers seat squeaks as you hit every hump or bump
The drivers’ mirror shakes constantly
We were provided with a pathetically short refilling hose for topping up the "fresh water" so we had to manoeuvre the van in crazy ways to get to the taps.
You also can’t drink the water as the tanks are probably filthy
The seat belts don’t tighten, they lay slack and get trapped in the door.
None of the top windows open so the only airflow is from the skylight or one of the lower side windows
The only decent service we received during the whole hire was when we dropped the van back to Gold Coast and met Steve who was a breath of fresh air and super understanding when we explained our plight. It also became obvious that we had indeed been provided with an old banger as all new models are Toyota. He also noticed that the dvd had been removed without me saying it.
I think the feedback and on-road teams could learn a lot from Steve. His customer service skills were natural and uncomplicated.
If I were to hire again I would spend more time reading real world reviews and go with either Britz or Apollo who seem to know what they're doing and are also competitively priced.
Had the unfortunate experience of renting a van through Jucy.
All seemed well until the first nights camping when we realised the hob starter light didn’t work, an ominous sign. The next night when rain started pouring we discovered the van wasn’t water tight, bed got soaked completely and the roof leaked on the floor of the van. Then we realised that the van wasn’t even secure, you could slide one of the windows open from the outside, hardly reassuring. Finally the water pump for the van stopped working, all of this costing towards $3000 for the privilege.
Customer service afterwards was dreadful, absolutely no reassurance that these problems would get resolved or that they really cared about the issues raised.
I used Apollo for a previous trip and had precisely 0 issues with the van, so what does that tell you?
The condo unit was outfitted with the basics. The unit isn't that new but hey for the money what does one expect. Power was minimum and used fuel more than expected probally because the small motor was maxed out. Three of us traveled for two weeks , all adults had fun seeing the north gold coast. The lower bed when made up had a cushion that dropped through to the floor leaving a gap in the bed was a pain but not the end all. It was nice to have low drop fee for another city other than the pickup. Also the key for the unit was a pain to use had to fiddle with it to get doors locke/unlocked, would be nice to have a spare incase it broke or something so we had a spare cut which they did reimburse us for. Overall nothing special here just the basics if thats what you want , keep your expectations down you wouldn't be disappointed.
When we returned the campervan, after checking was done, the receptionist ladies, told us that we didn't fully fill up the gas. The gas was filled up by us but they were not satisfied, saying that the gas indicator was slightly below the max point. One of them, a blonde lady, with such idiotic attitude and was damn bloody rude, began arguing with us, insisted to charge us aud30 just for the service to fill up the gas. In the end after much debate, she let us go without any charges. But the stupid attitude of hers, being so rude to customers, that is totally intolerable. The other lady was good but I guessed she couldn't care much about her colleague.
As for the campervan, they gave us the wrong power cord that doesn't work at all. We ended up not charging the vehicle for the camp site we paid for( powered site).
Hey all! I find reviews here very helpful so decided to take some time and write a small review on JUCY and Britz rentals.
We drove a JUCY condo from Melbourne to Great Ocean Road, Grampians, Kangaroo Island and Adelaide. The car was a bit small for 4 people, the beds were not very comfortable but it was still better than sleeping in a tent :)). The top bed was so small, you hit yourself against the roof every time you turn :D only petite women and children really fit there. The fridge was a bit broken and didn't want to close fully. The TV in the van didn't work, the car battery died on us once randomly, the cooking gas wasnt filled up before we started driving, they gave us the wrong cord for charging the car so it didn't plug into the car at all :D, the speedometer didnt work properly and was stuck on "0" for the first 15 minutes of every drive, the car carries greywater so it takes more fuel and overall it just eats up the fuel sooo fast (sorry cant remember exact figures)! The engine is not very powerful so it's really annoying to go up hills. They gave us the wrong measurements for the car when I called them up so we had a bit of trouble on the ferry to Kangaroo Island :D Also, when we returned the car they told us that we hadn't filled up the watertank although we had done it :D The sound system was really bad and it was more expensive than Britz hitop (but the hitop only fits 2-3 people as well). There were some PROS as well! The staff at Melbourne was friendly although we waited for the car a longgggg time. Also, there was enough storage space for food and the sheets and towels seemed clean :) so that was good! But yeah for 4 people with luggage, it was a bit small I would say.
We hired JUCY again when driving around Cairns, Tablelands and Cape Tribulation (2 people this time). We hired the cheapest car, Fiat. It was not powerful at all so it was annoying when trying to accelerate. The car was clean and reliable tho, for 2 people it had enough space and it was very very efficient with fuel. It was semi-automatic which took a bit of time to get used to. The sound system was ok but you might want to have a cd with you because the car couldnt connect to any of our media devices. For us it was a huge bummer :D The staff was good in Cairns, friendly and helpful :) It was good value for money!