JUCY Rentals New Zealand Review

Customer rated 3.9 / 5 from 3 reviews

Editors Review

JUCY is one of New Zealand's leading and fastest growing independent tourism brands. It is a dynamic campervan rental company focussing on the youth market who are looking for quality campers. That being the case they are one of the rare companies that rent to 18yo +, not just 21yo +.  Jucy offers the traveller 2, 3 and 4 berth campers and recently introduced a 6 berth motorhome. Jucy has depots in Auckland, Christchurch, Queenstown, and Dunedin.

Fleet

Jucy was the first to move away from the “van” style and go for more of a “people mover” style of vehicles. This makes them more like a car to drive, handy if you are inexperienced at parking vans or don’t like sitting on top of the engine. But the roof is lower than van style campervans and generally they are a little smaller. Jucy also have a large rental car fleet but we won't deal too much with them here but here's a summary

Car features vary by vehicle but generally include air conditioning, FM radio/CD player, dual airbags, unlimited kilometres, free maps and travel advice, breakdown service, airport shuttle transfers and multiple insurance options. Additional items include GPS system, picnic seats, roof racks, snow chains, child/baby seats, Tourism Radio (which is free) and more.

Likewise, campervan features vary by model. Some of the Condo’s features include: gas cooker, refrigerator, sink, water tank, inside and outside tables, flat screen TV and DVD player, CD player and radio, air conditioning in the cabin, dual batteries, campground hookup, cutlery and dinnerware, linen, pillows and duvet. Baby seats can be fitted to most vehicles, double check first, though.

The Cabana Campervan

The Cabana is the smallest campervan option, suitable for just two people. Originally these campers were very similar to their direct competitors, Spaceship Rentals, however, it could be argued they have since left them in dirt. They have replaced a forward facing row of seats with a rearward facing bench seat. This will make for a much comfier bed when folded out and better for eating with the interior table. Whilst the kitchenette is at the rear and you must cook with the back door up, the quality of the equipment in there is quite impressive. Even though this is the basic model it still has a fridge, however, the size is a stingy 18L and Waeco brand is far from the best on the market. But a fridge is a fridge and the fact that it's in there is a great plus for Jucy campers. Also, with the Jucy, there is no awning supplied for the back door, so you are fully exposed to the elements when cooking but I love the LCD TV and the DVD player in such a small model. Great to cozy up in front of at night.

The Condo Campervan

The upgrade to 4 berth is the Condo campervan. This model seats 5 but can only sleep 4 - 2 peeps up , 2 peeps down and all are inside the campervan. They have done a great job in converting this campervan that allows you to stand fully upright inside. Cooking facilities are entirely inside the vehicle and the whole campervan is kitted out in style. There are a 15″ LCD TV and a DVD player, a sink with grey water capture, dual battery, blinds on all windows and plenty more. This is an impressive conversion. Also handy are the pouches that are lining the upper walls, these are great places to store things you need daily like toiletries, flashlights, and other small things. And don't forget the 2 most important things are included in the price - the can opener and the bottle opener.

The Chaser Campervan

A 3 person camper. I didn't think a bathroom could be added to such a small vehicle, but Jucy have managed it. Kudos to the Jucy designers. Yep, this little sucker comes with a toilet and shower, 80ltr water tank and 85ltr grey water tank meaning it should be all good to go under New Zealand's freedom camping rules - at least for 2 peeps anyway. This campervan sleeps 4 but can actually only seatbelt 3 travellers so if you see it advertised anywhere as a 4 berth they are just plain wrong. No seatbelt, no travel. I guess if you being a support vehicle for a long distance runner or cyclist then it works for you but otherwise forget about it as a 4 berth. Also comes with TV and DVD player, 50ltr fridge, CD player and a bunch of other mod-cons. I guess you can't jam all this in to a small space without a compromise and that will be the downstairs bed - only 1.88mtr long (approx 6ft), some of the taller folks are going get cold tootsies there, but the upstairs bed is 10cm (3inches) longer so they should be able to get by up there. Vehicle age will not be too far gone as they are a relatively recent addition to the fleet but you are going to start getting some models approaching 3 years and with time comes wear and tear. 

The Casa Plus Motorhome

The Casa Plus is a relatively new addition to the Jucy fleet (2016), showing that Jucy is always on the lookout for ways to improve. The Casa is a stock standard Motorhome built by Fiat that is designed for 6 people. It has not really been modified by Jucy except for the branding paint job. That being said, it is a pretty plush ride. Cushy new seats, permanent table, 90 ltr fridge, TV, DVD player and the only model Jucy has with a toilet and shower. It includes all cutlery, crockery, utensils, bedding and even towels. But clearly, the most important inclusion is the bottle openerThe pictures can do the rest of the talking…

Jucy casa mtorhome interiorJucy Casa plus bedJucy Casa Plus cabinJucy Casa Plus Motorhome Interior front

Jucy Campervans is a family owned business, independently owned and operated. The father of the boys that own it actually started Maui brand motorhomes that are now part of the largest motorhome family in the world – THL. This allows the company to focus on customer service and on creating a very focused company culture that’s tailor-made to appeal to young backpackers. This emphasis is made even stronger through the various articles and blog posts populating the Jucy Campervan's website. The content Jucy provides vacillates between offering helpful travel tips to travel guides for popular New Zealand destinations to safety tips for the open road. While Jucy Campervans isn’t the only campervan rental company looking to capture the youth market, they work a lot harder than most of their competition to provide some real value to rope those customers in.

Extras

Jucy no longer just seem to be a campervan and car rental company. They have dived in to the accomodation market too starting Jucy Snooze Pods - with tiny little pod-like sleeping arrangements http://www.jucyhotel.com/. There are only a few going at time of writing - Auckland, Chirstchurch and Queenstown, however, Jucy plan on taking this to the world. What will be really handy is when you can drop your car or campervan off and check into the pod for the night at the one location. They are offering 10% off vehicle rental when you stay at the pod.

The also branching into cruises with Jucy Cruise http://www.jucycruize.co.nz/ with catamaran tours of Milford Sound in the south island and flights to boot.




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3 reviews from our community

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, Canada
1 Review

"Horrible customer service"

  • Reviewed 8 months ago

Arrive to pick up our van on time and we were there for almost 3 hours. Roof rack we had pre-booked was not installed and they had no staff available to do it. We ended up installing it ourselves. No vehicle walk through. I asked how to use the stove and when they went to show me they found out it was broken. So had to wait to have it replaced. Then even after we prebooked with GPS and wifi tablet they tried to give us just the GPS. No instruction on how to use it. 3/4 of the snaps for the curtains were broken so not very private and no sleeping in. Key fab to lock doors was broken so we had to lock doors every time from drivers side. Van was dirty inside especially on ceiling. When we returned the van we complained and were told they couldn't do anything for us because we picked up the van in Auckland and were dropping it off in Christchurch. So they submitted a complaint through their system. It's now been almost 3 weeks since we left NZ and haven't heard anything from them. I even emailed 3 more times. Do not rent from Jucy. I heard so many other customers complaining about things when we dropped off the van. At least we were not the only ones!

1Service 4Mechanical 3Interior 1Value
, New Zealand
2 Review

"Jucy Good"

  • Reviewed 1 year ago

We chose JUCY as it was the most cost effective for what we were looking for (self-contained with shower and toilet) The campervan was everything we needed and it drove really well. We had a few issues with the GPS and WIFI along the way but their customer service was good and they gave us a refund on that part of our rental. I am giving them an 8 instead of a 10 because the look of the campervan is really tacky.

5Service 4Mechanical 4Interior 5Value
, Australia
12 Review

"Editors Vote Jucy New Zealand"

  • Reviewed 1 year ago

Jucy is definitely an Editor's Choice brand. They have been so successful in their march to world domination for a reason - customer satisfaction. The campervans are unique and so is their brand. Keep them in mind when you are comparing companies and quotes.

5Service 5Mechanical 5Interior 5Value