Jucy Review

Customer rated 3.9 / 5 from 3 reviews

Editors Review

Jucy New Zealand is one of the few popular rental tourism brands that is highly successful in terms of unique campervan rental and massive entrepreneurial. But unfortunately, their reputation is a mix of positive and negative reviews.

About Jucy NZ

JUCY is one of New Zealand's leading and fastest growing independent tourism brands― years ago. This dynamic campervan rental company focusing on the youth market who are looking for funky yet quality campers is still very popular but now plagued with inconsistency. They have catered to a number of rentals over the past years, some of these were great, some were so-so, some were disgusting. But because Jucy is one of the rare companies that rent to 18yo +, not just 21yo +, they continue to attract those unassuming and youthful renters, but maybe not the fancy retirees.  Jucy has depots in Auckland, Christchurch, Queenstown, Wellington, and Dunedin and offer some exciting rental inclusions like unlimited kilometres, free maps and free airport shuttle transfers.

Fleet

Jucy was the first to move away from the “van” style and go for more of a “people mover” style of vehicles. And their range of compact and easy to drive green and purple campervans are pretty much very popular around the world. Their units are more like a car to drive, handy if you are inexperienced at parking vans or don’t like sitting on top of the engine. But the roof is lower than van style campervans and generally they are a little smaller. Jucy have a nice rental fleet of 2, 3 and 4 berth campers with 2014- 2017 fit-out and recently introduced 4 and 5 berth motorhomes. All units are automatic and are equipped with mostly everything you need, from a nice kitchen to a comfy bed. However, smaller campervans do not come with shower and toilet. Additional items include GPS system, picnic seats, roof racks, snow chains, child/baby seats, Tourism Radio (which is free) and more. 

Vehicles

The Cabana Campervan

The Cabana is the smallest campervan option, suitable for just two people. The  fitted bench seat makes for a much comfier bed when folded out and better for eating with the interior table. Whilst the kitchenette is at the rear and you must cook with the back door up, the quality of the equipment in there is quite impressive. Even though this is the basic model, it still has a fridge― a stingy 18L. But a fridge is a fridge and the fact that it's in there is a great plus for Jucy campers. Also, with the Cabana, there is no awning supplied for at the back door, so you are fully exposed to the elements when cooking. But this is actually great to cozy up in front of at night.

The Condo Campervan

The upgrade to 4 berth is the Condo campervan. This model seats 5 but can only sleep 4 - 2 peeps up , 2 peeps down and all are inside the campervan. They have done a great job in converting this campervan that allows you to stand fully upright inside. Cooking facilities are entirely inside the vehicle and the whole campervan is kitted out in style. There's a sink with grey water capture, dual battery, blinds on all windows and plenty more. This is an impressive conversion with handy pouches that are lined on the upper walls. These are great places to store things you need daily like toiletries, flashlights, and other small things. 

The Chaser Campervan

A 3 person camper with bathroom, this compact vehicle is definitely a charm. The campervan comes with two double beds even if it's just a 3 berth model so that one person can fully enjoy a cozy double bed at night. TV/ DVD player, 50ltr fridge, CD player and a bunch of other mod-cons are provided on your campervan ride. The great thing is― even with all these on-board amenities, you don't feel restricted and space isn't compromised. 

Casa Motorhome

The Casa motorhomes are new addition to the Jucy fleet, showing that the company is always on the lookout for ways to improve. There are two Casa options and one is the 4 berth Casa, which is a stock standard Motorhome built by 2015/2016 Fiat. It has not really been modified by Jucy except for the branding paint job and interior facilities. That being said, it is a pretty plush ride with more comforts of home. Cushy new seats, permanent table, 100 l fridge, TV, DVD player and more. But clearly, the most important feature of the Casa motorhome is the external access to storage.

Casa Plus Motorhome


Another for the motorhome category is the Casa Plus, a 5 berth unit, also based upon a 2015/2016 Fiat. Just like the other Casa model, this vehicle comes with all the mod-cons you’d need for a reliable holiday on the road, including comfy beds, bathroom with shower and toilet, and nice entertainment set. Since this motorhome allows you tag along one extra passenger for a total of 5 people on-board, a single bed can either be fitted at the cab-over or at the living area― on top of the dinette bed. 

Insurance

Jucy offers multiple insurance options to limit the excess of $5,000. The Stress-free at $40/ day and the Stress-free Plus at $50/ day will reduce your liability to $0. The latter, because of the added daily rate, now includes the Road User Charge Recovery Fee as well as picnic chairs, GPS, LPG, and extra driver. Take note, no insurance options for roof damage, glass damage, and single vehicle rollover incident. If you do not want to avail of the insurance options, the total excess will be pre-authorised on a credit card before the start of the rental. 

Reputation

While Jucy Campervans isn’t the only campervan rental company looking to capture the youth market, they work a lot harder than most of their competition to provide some real value to rope those customers in. All their units are NZ owned and operated that can be driven by anyone 18+. Over the years, the younger driving age really sets this popular company apart from other campervan hires. Further, the vehicle age of their fleet will not be too far gone as they are have relatively recent additions. But, of course, you are going to start getting some campervan models approaching 3 years that may have visible wear and tear. In terms of customer service and vehicle maintenance, the company is struggling, especially that these negative reviews are piling up the good reputation of the business. 

Summary

Known to be a young, fun and funky campervan hire, not just in NZ but around the world, Jucy is, no doubt, a popular pick among younger travellers who wouldn't mind renting a bright, attention-seeker unit with unassuming facilities. 

From the Agency

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Pros

  • Unique campers and camper colors
  • Reasonable rates
  • Rents to 18+
  • Multiple excess reduction options

Cons

  • The budget models are not as roomy as a budget van
  • Everyone knows your renting - no hiding the brand
  • Some models will be getting age wear

Facilities

Branch Locations

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Write Your Own Review

Tell the world about your experience renting from this company
L. Vanderhoek - avatar not loaded
, Canada
1 Review

"Horrible customer service"

  • Reviewed 1 year ago

Arrive to pick up our van on time and we were there for almost 3 hours. Roof rack we had pre-booked was not installed and they had no staff available to do it. We ended up installing it ourselves. No vehicle walk through. I asked how to use the stove and when they went to show me they found out it was broken. So had to wait to have it replaced. Then even after we prebooked with GPS and wifi tablet they tried to give us just the GPS. No instruction on how to use it. 3/4 of the snaps for the curtains were broken so not very private and no sleeping in. Key fab to lock doors was broken so we had to lock doors every time from drivers side. Van was dirty inside especially on ceiling. When we returned the van we complained and were told they couldn't do anything for us because we picked up the van in Auckland and were dropping it off in Christchurch. So they submitted a complaint through their system. It's now been almost 3 weeks since we left NZ and haven't heard anything from them. I even emailed 3 more times. Do not rent from Jucy. I heard so many other customers complaining about things when we dropped off the van. At least we were not the only ones!

1Service 4Mechanical 3Interior 1Value
C. Chris - avatar not loaded
, New Zealand
2 Review

"Jucy Good"

  • Reviewed 1 year ago

We chose JUCY as it was the most cost effective for what we were looking for (self-contained with shower and toilet) The campervan was everything we needed and it drove really well. We had a few issues with the GPS and WIFI along the way but their customer service was good and they gave us a refund on that part of our rental. I am giving them an 8 instead of a 10 because the look of the campervan is really tacky.

5Service 4Mechanical 4Interior 5Value
A. HitTheRoad avatar
, Australia
12 Review

"Editors Vote Jucy New Zealand"

  • Reviewed 1 year ago

Jucy is definitely an Editor's Choice brand. They have been so successful in their march to world domination for a reason - customer satisfaction. The campervans are unique and so is their brand. Keep them in mind when you are comparing companies and quotes.

5Service 5Mechanical 5Interior 5Value