"Epic new rental took us around Tassie"
My friend and myself from NSW were looking for a easy and price competitive...
excellent and seamless service from Ken in Launceston. Even had Ken contact me when we left something in the van and getting it posted to us.
Glad you enjoyed the experience and our seamless service, and thanks for rating us so highly.
Excellent experience! Clean and really good campervan!
So pleased you had an excellent experience, and thanks for rating us so highly.
We did a two week trip around Tasmania. The van performed well. Mechanically & comfort wise. Ken was great to deal with. Very prompt in all communications.
Thanks for taking the time to give us your feedback; great to read everything performed well for you.
We liked the vehicle, it was just right for my wife and I during our 9 day tour of Tassie. Ken was a pleasure to deal with, and made sure we had everything we needed, even offering to drive over two hours to our location to help with a problem that came up with a kitchen appliance.
We're glad you had so much Fun in the Campervan and that we got your problem solved in a timely manner.
Everything was perfect!
We're so pleased everything was Perfect for your holiday experience in Tasmania Alan.
We hired a van for 9 days. Great booking experience and extremely great value! Would definitely book again.
Thanks for your great review Nick, and we're happy the booking experience was was great. We hope to see you back in Tassie soon, 9 days just isn't long enough to see all that Tasmania offers!
Great little unit, suitable for two people. Very well laid out and well equipped. Handles easily on open road and on curvy hills.
Thanks for your 5 star review Frank, and we're glad our Camper lived up to your expectations.
Very well kitted out campervan. Everything we needed and more.
We're so pleased everything and more was provided for your tour of Tasmania Joanne and thanks for the great feedback.
Good contact, quick responses, the van was complete and clean. Happy travellers!
So glad you were 'Happy travellers' and thanks for returning the van so clean and tidy!
We spent 6 nights in our van covering a fair amount of ground in that time. Our van drove without any issues whatsoever and was a great way to see the island. We had our almost 2yo daughter in with us who loved living in the "bus" for the 6 nights. We didnt use the table inside the van and left the area in the bed position for the whole trip as it helped us with our storage. The setup seemed slightly different to the other vans on the road that we saw in that the table/bed area is in the middle section of the van, whereas others are at the rear. No idea what is better just a heads up for anyone who does have a preference to the setup. We used the top bunk area more for storage than a bed which was quite handy. The fridge was fantastic and has helped me make a decision that I wont buy anything cheaper than the top range Engel for our camping trips.
The service from Ken leading up to our trip was easy and very efficient with response, as was the pick up and drop off services.. Both very easy.
Not negatives, but a couple of additions we would suggest to complete the trip:
An awning - we had fantastic weather so we would have used it as shade, but in Tassie it could be used against all the elements.
A ridge/railing around the area on top of the fridge. This area is quite large and great when stopped for storage but when you're moving anything on there basically slides off so it is a bit wasted. Having a ~5cm rail around the top would allow for a decent amount of storage.
Hooks, hooks, hooks.. If there's a free wall or bit of space add a hook to hang towels, garbage, jackets, whatever.
Option to hire a little 2 burner butane cooker. The inside cooked worked fine, but didnt take much to set the smoke alarm off. Even when cooking toast on the toaster's #2 setting (which is barely toast) the smoke alarm would go off. So we would have loved a little burner we could fire up outside not only for the smoke alarm reason, it just give you more freedom outside the confinements of the van which can get tight. Renters could buy the gas from the supermarket.
Other than that though, we had a fantastic time and would easily recommend Leisure Rent to others. Hire the table and chairs for outside as well - hardly an extra cost and means you can enjoy the outdoors wherever you pull up!
Thanks for your comprehensive feedback Ashley. We're pleased to read you had a fantastic time.
You've made some very good suggestions, particularly placing a rail on the large area above the fridge, we'll be retro fitting this to our whole fleet so thanks for the tip!
Likewise some hooks, we'll find somewhere to place these for sure. We're still not 100% sure about the awnings, but must investigate the best/durable kind.
Thanks again for your positive contribution and high rating of us.
I am not sure about the "login" above Ken but will try. Also surprised to hear I have to agree to terms and conditions below. It might encourage more if you offer a few free days in a camper to those who respond...or chance in a competition entry for same.
Camper was top quality drove well with with good steering and 10L/100 consumption with just enough power for the hills, as long as not in a rush.
SS stove cover hinge had failed and fridge would not cycle and let us down which making shorter life of fresh meat and dairy.
Great communication and we had a good holiday all round.
I'm not quite sure I understand your first paragraph Peter, however you certainly did achieve great fuel economy during your trip - there's more to spend your money on in Tasmania rather than fuel I'm sure you'd agree! Apologies for the couple of problems you made mention; we'll get the fridge looked at ASAP, thanks for letting us know and for renting with us. I'm pleased you had a good holiday all round.
A really fantastic company. So helpful all the way through. Quick responses to my queries. Very friendly staff. Campervan was immaculate; comfortable and had everything needed. Best we have had on our travels so far. Thank you.
Wow! - " best we have had on our travels so far" now that's a bold statement to make, and so humbling for us to read.
Comments like yours make all the effort we put in worthwhile, so thanks indeed for your wonderful feedback. Thanks for returning the campervan in such great clean condition too. 5*
Picked up the Toyota Hiace in Hobart and returned in Launceston (great that different pick up and drop off points are offered, saved us hours on the road).
Very new vehicle, with everything working although the rattling of the fridge did force us to turn it off at night. We were missing a couple of basics (one chair and a broom), but quickly agreed with Ken to buy it and charge later.
Overall good experience, would recommend to use Leisure Rent again
We'll get to the bottom of that noisy fridge - pleased you all had a good experience and thanks for looking after the camper so well 5*
I'm a stickler for cleanliness & value for money.
The vehicle was exceptionally clean & fully kitted out
Very competitive pricing for a new vehicle
Absolutely no complaints
Ken was great to deal with
We will certainly use LeisureRent again & highly recommend others do the same
Thanks for your great feedback Mike and also for returning the camper back in top class condition 5*
Ken was very quick to respond, and the campervan was in great condition. The vehicle performed without a hitch, and it really helped me and my friend enjoy our trip around Tasmania together. Highly recommended.
However, be aware of the deposit process, which I really didn't like.
AFTER we had booked our flights to Launceston (dependent on having booked this campervan from there), Ken said he had to charge a AUD$5,000 (!!) deposit for a one-week rental. That was more than 3x the deposit for my apartment, and seemed really excessive given that he had my credit card information. I can understand that he made a large investment in the new campervans, but there are better ways than putting such a big charge on a card. Had I not had a high limit credit card our trip, as two students, would have been set back to square one.
Glad that you had a wonderful time in the camper and thanks for rating us so highly - If we could avoid taking the security bond from the clients who don't reduce their liability we would, however at this stage we can not. Fortunately you had a high enough credit limit to allow you to experience our service.
Fantastic - we loved every minuite of it a very well equipped and kept van, also a very comfortable sleep for 3 people .i miss it already !!!
Only thing I would recommend the company takes a frozen payment from credit cards rather than take deposit 14 days before and then giving back 10 days after as this can mean charges. Most company’s take a frozen payment these days especially if they can’t take the deposit on day of pick up .
Thank you !!
Appreciate your balanced feedback - if we could avoid taking the liability bond from those clients who choose not to reduce their liability we would - however at this stage we can't
Although there were some double booking issue which was having conflict to my booking schedule,
I can feel the sincerity to resolve it and I believe it would become better in future.
And I think I'd rent the van from you again if I come Tasmania next time.
Below are some personal opinions from my view :
For the pickup in Launceston :
Since there was no exact road sign of "Shuttle Bus Pick-up Bay" outside the airport (or maybe I overlooked it) and the shuttle was not there at that moment, I was a bit wondered about which should be the correct location but its fine to me that it's resolved by calling the hotline provided. I think it could be a bit difficult to some people who are not very good in spoken English.
So, if some picture could be provided in the website, it may be smoother to both your staff and also the customers in future.
We'll take your suggestions on board and try to make the pickup more noticeable for all concerned; appreciated your assistance with the return of the camper, and glad you had a wonderful time
Great experience from start to finish. Van was great, almost new only 6000 km on the clock, built in satnav which was really handy, economical, easy to drive. Would definitely recommend this company to hire from if wanting a driving holiday around Tasmania
We're so pleased you had a great experience in our new camper and hope to see you back again sometime soon
Ken’s customer service was exceptional, quick to respond and answer any questions we had, being flexible with us on the drop off time. The collection and drop off of the van was very easy. The van itself was in great condition and provided us the perfect way to see Tassie. Thanks LeisureRent for a great trip!
Thanks you! for your wonderful feedback and renting with us - we hope to welcome you back again sometime.
Very friendly. I'm happy with the service.
We're so glad to read you were happy with everything and thanks for your faith in renting with us.