Leisure Rent Review

Customer rated 5.0 / 5 from 11 reviews

Editors Review

Leisure Rent is a brand new player in the Tasmania campervan hire market. Established in late 2017 the company only offers one kind of campervan upon launch and that is a 4 berth hi-top campervan that is brand spanking new.

The owner of Leisure Rent has over 25 years experience in the campervan and car rental market so when he had a chance to start a new company from scratch he knew all the best ways to keep costs low and quality high. In particular he has used the latest cloud software systems to keep the booking process simple and online rather than having to do everything in the depots on pickup. I wish all campervan rental companies would be this smart.

Leisure Rent has had the foresight to make more than one location available for pick up and drop off even if there are some unique and different ways of doing it. At the end of the day, we the renters are really only interested in the convenience of the location anyway right. In fact they have taken a leaf out of the JucyUSA book and just have safe deposit boxes with a PIN code in some locations to drop off and pick up the keys and 3rd party companies helping them out in other locations. This is available because they harness new technology like E-Sign so you can read and sign the rental contract days before you turn up for collection.

Leisure Rent are being cagey about just how many campervans they have and plan to have but they love the Toyota Hiace model and have no plans to move in to larger motorhomes with toilets and showers.

Being a brand new company in 2017 you will be getting all brand new campers, but their business model makes it so that no camper will get to over 4 years old and some will be retired early if they have clocked up too many kilometers so you can be sure you are going to be getting a fresh vehicle.

The Campervan

As mentioned, Leisure Rent is only supplying 1 type of campervan model for the foreseeable future and don't ever expect there to be a model with toilet/shower. It's based on the ubiquitous Toyota Hiace model with a hi-top conversion and a not-so-common interior design. Many of the interior designs put the kitchenette directly behind the driver, but in this case the rear seating goes there. This configuration allows for the 2 single seats in the rear to take passengers and there is an option for one child seat via a single anchor point.

There's a fridge, microwave cooktop sink and even a little wardrobe style cupboard for those things you simply MUST hang up. 2 people sleep "downstairs" on the converted dining table area, and 2 will sleep "upstairs" once the extra panels are pulled across making a 4 berth. I spent a year living in a camper with this kind of sleeping arrangement and it is perfectly comfy whether you sleep up or down.

Pick Up and Drop Off

So without a depot and staff to inspect the campervans how are you going to do the damage inspection report before heading off? Well an inspection report is supplied to you based of the end damage report of the previous renter. You compare the report to what you see on pickup - if there is damage on the vehicle that is not on the report you mark it down. And you better make sure you do because otherwise the next renter will, in which case you are going to get the blame for it and the bill. Get it? So make sure you do a detailed damage report before you go out as it it not likely a staff member will be standing with you. Of course it is common place to also take lots of photos and even video these days, so I suggest you do that to. The reality is no one likes it when a camper is damaged but the goal is just to make sure the person who actually did it has to pay for it, not the next renter.

Insurance

Which brings us to insurance for damage. Leisure Rent has a base liability of AU$5000 if you take out no extra insurance cover through the company. This WILL be taken off your credit card and held for the duration of the rental. However, there is no credit card fee attached to that. If you return it undamaged the full $5000 will be returned and you are not out of pocket a cent. There is the option to reduce the liability to AU$2500 for AU$30pd or reduce it to NIL by paying AU$45pd. This is a standard custom across campervan hire companies in Australia and New Zealand and the rates to do so are on par with the Australian market.

Reputation

Being brand new, there is no feedback at the time of writing on just awesome these campers will be but they are coming from a reliable campervan conversion company and are being managed by a man with 25years experience who is committed to service and is doing this as a labour of love. We expect this to be a go to company for quite a few years to come. (but check below there might be a review there by a previous renter by now).


From the Agency

No word from this agency yet. Come back and see if they checked in soon.

Pros

  • Brand new campervans
  • Hi Top available
  • Multiple branches in Tasmania

Cons

  • Limited fleet numbers
  • Limited choice of berths
  • Not established with a history yet

Facilities

Branch Locations

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Write Your Own Review

Tell the world about your experience renting from this company
, United States
1 Review

"Very good first time campervan trip!"

  • Reviewed 6 days ago

Ken was very quick to respond, and the campervan was in great condition. The vehicle performed without a hitch, and it really helped me and my friend enjoy our trip around Tasmania together. Highly recommended.
However, be aware of the deposit process, which I really didn't like.
AFTER we had booked our flights to Launceston (dependent on having booked this campervan from there), Ken said he had to charge a AUD$5,000 (!!) deposit for a one-week rental. That was more than 3x the deposit for my apartment, and seemed really excessive given that he had my credit card information. I can understand that he made a large investment in the new campervans, but there are better ways than putting such a big charge on a card. Had I not had a high limit credit card our trip, as two students, would have been set back to square one.

5Service 5Mechanical 5Interior 5Value
, United Kingdom
1 Review

"Fantastic"

  • Reviewed 2 weeks ago

Fantastic - we loved every minuite of it a very well equipped and kept van, also a very comfortable sleep for 3 people .i miss it already !!!


Only thing I would recommend the company takes a frozen payment from credit cards rather than take deposit 14 days before and then giving back 10 days after as this can mean charges. Most company’s take a frozen payment these days especially if they can’t take the deposit on day of pick up .

Thank you !!

4Service 5Mechanical 5Interior 4Value
, Hong Kong
1 Review

"A Nice one and hope you'd be getting bigger and better"

  • Reviewed 1 month ago

Although there were some double booking issue which was having conflict to my booking schedule,
I can feel the sincerity to resolve it and I believe it would become better in future.
And I think I'd rent the van from you again if I come Tasmania next time.
Below are some personal opinions from my view :

For the pickup in Launceston :
Since there was no exact road sign of "Shuttle Bus Pick-up Bay" outside the airport (or maybe I overlooked it) and the shuttle was not there at that moment, I was a bit wondered about which should be the correct location but its fine to me that it's resolved by calling the hotline provided. I think it could be a bit difficult to some people who are not very good in spoken English.
So, if some picture could be provided in the website, it may be smoother to both your staff and also the customers in future.

5Service 5Mechanical 5Interior 5Value
, Australia
1 Review

"LeisureRent camper hire"

  • Reviewed 1 month ago

Great experience from start to finish. Van was great, almost new only 6000 km on the clock, built in satnav which was really handy, economical, easy to drive. Would definitely recommend this company to hire from if wanting a driving holiday around Tasmania

5Service 5Mechanical 5Interior 5Value
, Australia
1 Review

"Vanlife round Tassie"

  • Reviewed 1 month ago

Ken’s customer service was exceptional, quick to respond and answer any questions we had, being flexible with us on the drop off time. The collection and drop off of the van was very easy. The van itself was in great condition and provided us the perfect way to see Tassie. Thanks LeisureRent for a great trip!

5Service 5Mechanical 5Interior 5Value
, Germany
2 Review

"Perfekt"

  • Reviewed 1 month ago

Very friendly. I'm happy with the service.

5Service 5Mechanical 5Interior 5Value
, Netherlands
1 Review

"Ken's camper van is great"

  • Reviewed 1 month ago

Really nice good camper and new and clean! Tip top! And Ken is available and kind.

5Service 5Mechanical 5Interior 4Value
, Germany
2 Review

"Perfekt"

  • Reviewed 2 months ago

Very friendly. I'm happy with the service.

5Service 5Mechanical 5Interior 5Value
, Afghanistan
1 Review

"great first time campervan experience with Leisurerent"

  • Reviewed 2 months ago

we were a bit worry before, as they are a new company, can't search too much on their reviews, but turned out everything was great. Getting and returning the car is smooth, even they dont have a kiosk at the airport, so we were a bit freak out when we cant call the number they provided. But after we get the car, it's as easy as borrowing your friend's car, here's your key, done.
the inside of the campervan is great as well. they provide everything i need, i was trying to prepare better, and bought many stuff to bring to tas, but turned out i didnt use mine as they have all the stuff already.
i dont have too much idea how much a campervan should cost per day, but we did a search, it seems they have the best before insurance price, so we just give it a go. but the insurance did cost more than we expected. we tried to find some other insurance by ourselves to cover that, but it's not easy to find one so we just buy their insurance. Lucky everything went well.
i recommend to hire your camper from Leisurerent.

4Service 5Mechanical 5Interior 4Value
, Australia
1 Review

"Better than expected"

  • Reviewed 2 months ago

This was our first time renting a campervan and we were really thrilled with the experience. From the moment of booking to dropping it off at the end of the trip- it was amazing. Service from Leisure-Rent made me feel really comfortable the whole way through. The van was clean, tidy, in fantastic condition and everything you could think of was included. We cannot wait to take the kids next time! We had a great experience.

5Service 5Mechanical 5Interior 5Value
, Australia
1 Review

"Epic new rental took us around Tassie"

  • Reviewed 2 months ago

My friend and myself from NSW were looking for a easy and price competitive rental company for our chill tour around Tasmania and found exactly what we were looking for. Leasure rent were super friendly and very happy to cator to our needs, making sure we were happy at all periods of the rental. The vechicle was brand
new with all the equiptment one would need bar salt and pepper. Will definatly be using this company in the future.

5Service 5Mechanical 5Interior 5Value

  • Brand Manager

    Hey, you were 5 star guests and returned the campervan back in a spotless condition, thanks so much for taking the time to do this; it was greatly appreciated.

    And thanks for your wonderful feedback, we look forward to welcoming you back anytime.