"1Star is too much"
The mess is not to describe never ever again, not for billions of Dollar.
Last Updated: 10/18/19
Euro Campers is a campervan hire company in New Zealand with depots in Auckland and Christchurch. They are just one of 3 brands run by a parent company. Budgy Campers is the budget brand, Euro Campers is the mid-range and Heron Campers are the luxury brand. All campers are certified as self-contained across all 3 brands.
The Eurocampers founders are a pair of ex-patriate Germans who worked in the campervan industry for other companies before establishing their own brand. They are seasoned travellers who also staff their company with other seasoned travellers so they know how the renter feels when taking out the camper and what they are looking for. Their biggest theme is that they have a "One Price Package" that includes, amongst other things, GPS, wifi and an internet connection. In addition to this we like free airport transfer, no one-way fees and best of all free windscreen replacement and underbody and roof coverage - very few companies are doing this! As you travel around the scenic NZ routes, it's highly advisable to know the freedom camping rules that vary per district.
The fleet of Euro Campers is classified into Budgy Campers, Euro Campers, and Heron Campers. They have two vehicles for Budgy Campers, five for Euro Campers and three for Heron Campers. Beddings and towels are also included in all campervans and motorhomes across the 3 brands. In particular, let's discuss the rental range of Euro Campers, which is composed of mid-range campervan models.
Being certified self-contained in New Zealand opens up a larger range of freedom camping sites to the renter. So, the campervan has a black water tank, grey water tank, and a freshwater tank that should last you 3 days at least. The setup is pretty standard with the kitchenette in the back, accessed by opening the rear door. All the sleepervans are 2016 – 2019 Nissan Caravan / Toyota Hiace models. These are all models are automatic, with pretty dang good inclusions. If you are looking for budget sleepervans, this company ranks higher than the likes of Lucky Campers that have similar aged vehicles. Recommended for those on a budget!
The newest addition to the Euro fleet is the 3 berth Euro Sky. Built on a 2008-2016 Toyota Hiace, this camper is easy to drive and even park because of its compact size. Its layout is pretty much the same as the Euro Kingsleeper. It has an L-shaped kitchen area with all the essentials you need. The rear double bed comfortably sleeps two adults and one child. Yep, a child seat can be fitted inside the unit. Plus, there are lots of storage area for you to keep your things securely.
The 2+1 berth campervan is quite a stock-standard hi-top campervan. Ranging in age from 2010/2011 they are getting a little old and you can expect quite some miles on the clock, but good maintenance is the way of Euro Campers so you can expect the interior to be quite liveable. Wear and tear are inevitable though, so you can also expect some of the minor things like some fraying on cushion stitching, stains on curtains and the like. The campervan is a manual transmission, which is a bit boring, but is again pretty standard and makes up for this minor flaw by being another fully self-contained vehicle. The black water capacity is a bit small at 10L, but regular emptying is probably a good thing anyway, right? Grey and freshwater are acceptable at 60L and 55L respectively. A child seat can be fit in the middle front seat. Being a manual transmission this would be awkward and lucky that this can be done in New Zealand - in Australia, it is illegal to put a baby seat over the top of an engine. Overall, this campervan is fairly run of the mill by itself, however, it is the Euro inclusions that again mean it is well worth a look at when pricing your road trip.
This Mercedes model of campervan is ever popular as the luxury 2 person campervan. The VW version is also quite well known but this Mercedes model is arguably a little better. The smallest campervan with a purpose-built in toilet/shower, this campervan is HUGE for 2 people. Built around 2009 it will have some wear and tear going on and quite a few miles on the clock, but the age is not going beyond acceptable and Euro is not the luxury brand for this company so it will be a little cheaper. Certified self-contained like all the Euro campervans, the other inclusions of free one way, airport pickup and windscreen replacement applies. There's always plenty of storage in this size camper and there is also the standard fridge/freezer, microwave, and stove. This style of a campervan is pretty ubiquitous in the industry so you can always shop around, but using Euro as your baseline rental company would serve you well.
Now we move to the motorhome models of Euro Campers. We are now talking about the apartment-on-wheels size and standards with 3 beds (double up high, double at the back and single just behind the driver), 4 burner stove, built-in toilet/shower 2 different tables to sit at, fridge/freezer and kettle. When plugged into power there's also the microwave and air-con too. Built on Mercedes, this is a very nice motorhome. The layout is pretty standard but the swivel captains chairs to face up to the dinette table are not all that common. The downside of this is that only 4 can really sit around the table - but realistically if you want 5 around a table, you'll go to the larger table at the back anyway. The camper is Diesel, as are most at this size, so in other companies would attract the (rather stupid) RUC tax where you are taxed for every 1000 km you drive. Euro has simplified this and doesn't charge extra for the RUC. (if you want to know about the RUC go here). There's plenty of storage both inside and underneath the motorhome and the toilet is quite a generous size. Overall, this is a nice motorhome and is well worth putting into a pricing comparison that you may be running. Recommended due to the inclusions of Euro Campers.
For the insurance, you've got three options: Risk Taker at no daily rate but with an excess of $5, 000; All Good Insurance at $25/ day with an excess of $2, 000; No Worries at $44/ day with no excess. Their standard or the Risk Taker already includes coverage for windscreen and tyre damages.
Reviews for Euro Campers mostly show the positive reactions of travelers towards their services. The company is mostly praised for its staff who give satisfactory services and help whenever it is needed. Their campervans get good feedback as well for being clean, modern, and well equipped. However, other travelers can’t help but notice the age of some of the campers as they can see through the changes done to improve them - you can't please everybody I guess.
The ratings for Euro Campers may not always be a perfect 10. But they sure do give their best when it comes to serving road trippers. Likewise, based on their vehicles, they’re the company that cares about how their vehicles look and function. However, regardless of the efforts exerted by the company, there are still those travelers who may have wanted a little bit more out of the vehicles especially when it comes to age. Expect miles on the clock but plenty of care given to the interior living space.
Overall we love this company. The inclusions are fantastic and they really do seem to care sincerely about the quality of the campervans and motorhomes.
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The mess is not to describe never ever again, not for billions of Dollar.
We are quite disappointed. We rented for 37 days, but they gave us an old clunker, wear and tear inside and outside, noisy. Because hardly any place in New Zealand is level, The first few nights we could not level the car, until we had bought some ramps on which we could level the car. We got trouble with the electronics of the engine during our travel (car wouldn’t start) and had to call a mechanic/electrician. That can of course happen. But the people and especially the manager of the depot in Christchurch (an older gentleman with a strong German accent) couldn’t care less (“So, what do you want from me?” literally), was quite uninterested and unprofessionally unfriendly. Also the pick-up in Auckland had been unorganized, chaotic and the people there gave an impression of not being interested at all in what they were doing. Camper was not clean either, both inside and out, when we picked it up. We had to ask if they could at least clean the toilet, which stank to high heaven. A lot of utensils were missing or broken. (So check everything extremely well before you take off, in case you would still decide to do a rental with this group of amateurs)
All in all, we are quite disappointed. We wish them all success, but we will never rent with Eurocampers NZ again. Much better options are MAUÏ and BRITZ Camper Rentals, of which we saw quite good examples during our travels.
(By the way, the ramps we had to buy were not reimbursed. “We don’t provide ramps”.) So, deal with it.
Leute, Leute, eigentlich bin ich kein Meckerer, aber hier muss ich. Wir bekamen einen uralten Hitop - über 300.000 km, die Innenausstattung war ziemlich "experienced". Und als wir wirklich Probleme mit der zweiten Batterie hatten (der Kühlschrank lief keinen halben Tag ohne Extra-Strom, sogar die Wasserpumpe versagte), war Euro Campers ziemlich desinteressiert. Wir halfen uns notgedrungen selbst mit vielen Campingplatz-Übernachtungen. Unsere anschließende Reklamation verlief sich in der Servicewüste von Euro Campers. Wir haben's nun als Erfahrung verbucht - aber würden gerne weitere NZ-Reisende woanders hin empfehlen. Lasst euch nicht vom vergleichsweise günstigen Preis blenden!
250 dollars de caution pris pour une pièce en plastique qui vaut 5 dollars neufs. Service client nul et van très vétuste pour le prix
My husband and I rented a Toyota Regius Ace (Kingsleeper) from Eurocampers for 5 weeks over Christmas & New Year and we were completely disappointed!
- It already started, when we picked up the van: the storage space was really narrow. We almost couldn't fit our luggage into it. Fortunately, we didn't bring a suitcase, but only travel bags. If you would have a suitcase, you would need to leave it outside, always standing in the way. When you book, Eurocampers should actually tell you about that, so that you know, what you can bring & fit into the camper.
- We also thought we would have a connection for power supply in the camper, but we didn't. Most of the campers in that size actually have a connection, but Eurocampers just didn't think it through. So, most of the things, like mobile phones, you can charge through the cigarette lighter in the van, when driving. However, our camera battery not. So always, when we went to a cafe or a paid campsite, we were looking for any possibility, where we could charge our camera battery.
- The camper was too small for my 1,8-meters husband...he couldn't sit upright at the table and he lie straight in the bed. Eurocampers could advise you on things like that before booking
- The cooling box was quite old and drew more volt than the cigarette lighter offered. So, our fuse melted twice and also our cable for the cigarette lighter melted.
- The tyres didn't have any profile left on them. So on Christmas Eve we got stuck in some gravel. We called AA, who told us that Eurocampers is not in the AA anymore. So they could only give us a number from someone who could pull us out, but we had to pay him 200 Dollars in cash, so he would come and do that. We called Eurocampers after the holidays and after seeing photos of the tyres, they told us they were still fine (even when they didn't have any profile and we always had problems parking on gravel) and that we had to pay the 200 Dollars ourselves.
- Shortly before New Year's Eve, our water tank broke, so we had to spent New Year's Eve at a workshop for 4 hours. The guy told us that there was a kink in the hose, so that's why the water or air couldn't get out fast enough and there was too much pressure on the tank, so it broke. He said, the way that everything was built in was very unprofessional and that it's no wonder it broke. In the evening we wanted to brush our teeth and recognised that now the water didn't drain from the sink. So the next day, we bought some tools ourselves and needed 1 hour to fix that.
- Finally, when we gave back the camper, we didn't get any apology or refund for all our troubles and all the time we spent fixing things in the campervan. They didn't even bring us to the airport for free, because the last shuttle already left and they weren't kind enough to give us even that for our troubles.
Conclusion: We had a lot of trouble and there was no cooperation from Eurocampers! So never book Eurocampers!
We loved our van and it didn't give us many troubles but we are extremely glad we didn't have any serious issues as the customers service is awful. If it is going to take you 2/1/2 hours to respond to an enquiry about the van don't say you will call back in 10 minutes and then refuse to pick up the phone for to hours and respect the fact that people are on holiday and value their time. It would also be good if the Christchurch and Auckland office had the same policy on things and if the company knew how to use the Skoot App. Many other customer service issues, in short good van (luckily) but I still wouldn't rent from them again.
I will never choose Euro Campers again! Horrible experience!
WARNING: Euro Campers bed bug disaster und irresponsible behaviour. They gave us an infected motorhome (we found a prior customer who already complained about it). They didn't take responsibility, didn't care about the impact on our belongings and left us all alone with this disastrous situation, which ruined our holiday. To this day they refuse to pay any refund or compensation. They are either ignorant or fully aware not interested in the severity of a bed bug infection and proper treatment.
We felt completely left alone, not taken seriously and treated as a pain that needed to go away as quickly and painless (for Euro Campers) as possible. We surely didn't feel like customers who just spent over 20000 Euros but are now left with financial damages in the thousands and ruined holidays and have to deal with the aftermath and legal action.
In case you want to know more read the whole story in detail here: https://sites.google.com/view/eurocampersholidaydisaster