Euro Campers Review

Customer rated 2.3 / 5 from 3 reviews

Editors Review

Euro Campers is a campervan hire company in New Zealand with depots in Auckland and Christchurch. They are just one of 3 brands run by a parent company. Budgy Campers is the budget brand, Euro Campers is the mid range and Heron Campers are the luxury brand. All campers are certified as self-contained across all 3 brands.

What Euro Campers Tells Us

The Eurocampers founders are a pair of ex-patriate Germans who worked in the campervan industry for other companies before establishing their own brand. They are seasoned travellers who also staff their company with other seasoned travellers so they know how the renter feels when taking out the camper and what they are looking for. Their biggest theme is that they have a "One Price Package" that includes, amongst other things, GPS, wifi and an internet connection. In addition to this we like free airport transfer, no one-way fees and best of all free windscreen replacement and underbody and roof coverage - very few companies are doing this!

Fleet

The fleet of Euro Campers are classified into Budgy Campers, Euro Campers, and Heron Campers. They have two vehicles for Budgy Campers, five for Euro Campers and three for Heron Campers. Beddings and towels are also included in all campervans and motorhomes across the 3 brands.

Vehicles

2 Berth Euro Sleeper Campervan

The claim to fame for this sleepervan is that it is the only certified self-contained sleepervan in New Zealand. We are yet to come across another at the moment of writing so good on them! Being certified self-contained in New Zealand opens up a larger range of freedom camping sites to the renter. So, the campervan has a black water tank, grey water tank and a fresh water tank that should last you 3 days at least. The setup is pretty standard with the kitchenette in the back, accessed by opening the rear door. All the sleepervans are 2001-2005 models, so they are a little on the old side, but all had a makeover in 2015. You can still expect a little wear and tear despite the make-over , but we do love that all models are auto transmission. The inclusions are pretty dang good with Eurocampers, not just the sleepervan but across the whole range. The only real downside is a 1.4m wide bed for 2 people. In the next model up, the hi-top, 1.4m wide is listed as a single bed! Overall though, if you are looking for budget sleepervans this company ranks higher than the likes of Lucky Campers that have similar aged vehicles. Recommended for those on a budget and are thin. Expect a lot of miles on the clock.

2+1 Berth Euro Hi-Top

The 2+1 berth campervan is quite a stock-standard hi-top campervan. Ranging in age from 2005-2010 they are getting a little old and you can expect quite some miles on the clock, but good maintenance is the way of Euro Campers so you can expect the interior to be quite liveable. Wear and tear is inevitable though, so you can also expect some of the minor things like some freying on cushion stitching, stains on curtains and the like. The campervan is a manual transmission, which is a bit boring, but is again pretty standard and makes up for this minor flaw by being another fully self contained vehicle. The black water capacity is a bit small at 10L, but regular emptying is probably a good thing anyway, right?  Grey and fresh water are acceptable at 60L and 55L respectively. A child seat can be fit in the middle front seat. Being a manual transmission this would be awkward and lucky that this can be done in New Zealand - in Australia it is illegal to put a baby seat over the top of an engine.  Overall, this campervan is fairly run of the mill by itself, however it is the Euro inclusions that again mean it is well worth a look at when pricing your road trip.

2 Berth S/T Euro Twin

This Mercedes model of campervan is ever popular as the luxury 2 person campervan. The VW version is also quite well known but this Mercedes model is arguably a little better. The smallest campervan with a purpose-built in toilet/shower, this campervan is HUGE for 2 people. Built around 2009 it will have some wear and tear going on and quite a few miles on the clock, but the age is not going beyond acceptable and Euro is not the luxury brand for this company so it iwll be a little cheaper. Certified self contained like all the Euro campervans, the other inclusions of free one way, airport pickup and windscreen replacement applies. There's always plenty of storage in this size camper and there is also the standard fridge/freezer, microwave and stove. This style of campervan is pretty ubiquitous in the industry so you can always shop around, but using Euro as your baseline rental company would serve you well

5 Berth S/T Euro Familia 5

Now we move in the motorhome models of Euro Campers. We are now talking about the apartment-on-wheels size and standards with 3 beds (double up high, double at the back and single just behind driver), 4 burner stove, built in toilet/shower 2 different tables to sit at, fridge/freezer and kettle. When plugged in to power there's also the microwave and air-con too. Built on Mercedes, this is a very nice motorhome. The layout is pretty standard but the swivel captains chairs to face up to the dinette table is not all that common. The down side of this is that only 4 can really sit around the table - but realistically if you want 5 around a table, you'll go to the larger table at the back anyway. The camper is Diesel, as are most at this size, so in other companies would attract the (rather stupid) RUC tax where you are taxed for every 1000km you drive. Euro have simplified this and don't charge extra for the RUC. (if you want to know about the RUC go here). There's plenty of storage both inside and underneath the motorhome and the toilet is quite a generous size. Overall, this is a nice motorhome and is well worth putting in to a pricing comparison that you may be running. Recommended due to the inclusions of Euro Campers.

6 Berth S/T Euro Familia 6

A different layout from most 6 berth motorhomes makes this model a much better ride for the rear passengers. Most motorhomes of this size have the 4 rear passengers facing each other, meaning 2 go backwards. In this model the side door has been moved further along the body and a forward facing seat put in on the passenger side. The drivers chairs also rotate around so all 6 peeps can have a little chin wag in the front part of the motorhome rather than  just as the back table - over a long term road trip this motorhome it will be nice to be able to move around a bit like this. The rest of the vehicle is pretty standard and is the same as the 5 berth. I like the difference in this model, mainly because if you've got 4 kids coming along you can A) separate them to stop them fighting and B) they can all look forward out the window and see what's coming. Recommended as something different and because of the Euro Campers inclusions.

Insurance

The Rental Agreement or Confirmation Letter of Euro Campers already shows that the insurance is in full amount. The liability excess is NZD250 for all vehicles except for Euro Familia and Heron vehicles which have NZD2500 liability excess for drivers under 21 years old.

Reputation

Reviews for Euro Campers mostly show the positive reactions of travelers towards their services. The company is mostly praised for their staff who give satisfactory services and help whenever it is needed. Their campervans get good feedback as well for being clean, modern, and well equipped.

However, other travelers can’t help but notice the age of some of the campers as they can see through the changes done to improve them - you can't please everybody I guess.

Summary

The ratings for Euro Campers may not always be a perfect 10. But they sure do give their best when it comes to serving road trippers. Likewise, based on their vehicles, they’re the company that cares about how their vehicles look and functions.

However, regardless of the efforts exerted by the company, there are still those travelers who may have wanted a little bit more out of the vehicles especially when it comes to age. Expect miles on the clock but plenty of care given to the interior living space.

Overall we love this company. The inclusions are fantastic and they really do seem to care sincerely about the quality of the campervans and motorhomes. 


From the Agency

No word from this agency yet. Come back and see if they checked in soon.

Pros

  • Budget-friendly and family-friendly.
  • Vehicles’ layout is better than the others especially when it comes to maximizing space.
  • Staff that give good services and ready to help.

Cons

  • Vehicles can’t go near on beaches and other roads stipulated in their Terms and Conditions
  • Some vehicles show the signs of ageing
  • Some of the vehicles may be well out of budget for some travelers
  • There's going to be a lot of kilometers on the clock

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Write Your Own Review

Tell the world about your experience renting from this company
N. Taylor - avatar not loaded
, United Kingdom
1 Review

"Good van, shocking service"

  • Reviewed 1 year ago

We loved our van and it didn't give us many troubles but we are extremely glad we didn't have any serious issues as the customers service is awful. If it is going to take you 2/1/2 hours to respond to an enquiry about the van don't say you will call back in 10 minutes and then refuse to pick up the phone for to hours and respect the fact that people are on holiday and value their time. It would also be good if the Christchurch and Auckland office had the same policy on things and if the company knew how to use the Skoot App. Many other customer service issues, in short good van (luckily) but I still wouldn't rent from them again.

1Service 4Mechanical 4Interior 3Value
Swiss Traveller - avatar not loaded
, Germany
1 Review

"Never again!"

  • Reviewed 1 year ago

I will never choose Euro Campers again! Horrible experience!

1Service 3Mechanical 2Interior 1Value
H. Kazmaier - avatar not loaded
, Switzerland
1 Review

"Euro Campers bed bug disaster"

  • Reviewed 1 year ago

WARNING: Euro Campers bed bug disaster und irresponsible behaviour. They gave us an infected motorhome (we found a prior customer who already complained about it). They didn't take responsibility, didn't care about the impact on our belongings and left us all alone with this disastrous situation, which ruined our holiday. To this day they refuse to pay any refund or compensation. They are either ignorant or fully aware not interested in the severity of a bed bug infection and proper treatment.
We felt completely left alone, not taken seriously and treated as a pain that needed to go away as quickly and painless (for Euro Campers) as possible. We surely didn't feel like customers who just spent over 20000 Euros but are now left with financial damages in the thousands and ruined holidays and have to deal with the aftermath and legal action.

In case you want to know more read the whole story in detail here: https://sites.google.com/view/eurocampersholidaydisaster

1Service 3Mechanical 3Interior 1Value