"Modern, well-equipped, clean campervans and great service"
We hired a campervan from McRent NZ in the winter school holidays (July 202...
We hired a campervan from McRent NZ in the winter school holidays (July 2021) and I cannot fault the campervan or their service.
The initial booking was made via email through the Auckland branch and then we collected the campervan from the lovely ladies at the Christchurch branch. We had previously been sent video instructions for how things worked in the campervans, which helped to prepare us for our journey and cut the time at pick up down.
We travelled in a group of 5 families and had 3 different models of campervans between us all - every model was great.
We had free transfers from the airport (and we didn't have to wait) and then we were shown through our campers that were all only about a year old and really clean and tidy inside. In the office they had a box of "leftovers" (grocery items that others had left behind when returning their campers) that we could pick from - great to grab some dishwashing liquid and salt/pepper etc!
The heating system was easy to use and perfect to keep us cosy throughout our journey despite it being the middle of winter, and we stayed off-grid the entire time - not plugging in to power once. We freedom camped every night, and the travel during the day was enough to ensure the power was topped up. They all have solar panels too (not that I think they helped much in the winter).
We discovered our fridge wasn't working the first night (bad luck seeing as the campervan was only a year old) and were given a temporary fix (portable 12v cooler box) until they could replace the fridge the following day. We were refunded for our taxis and compensated for our time while it was fixed. Communication was excellent and we had no other issues like that the rest of the trip.
The campervan was modern, equipped with everything we needed, and our kids loved the bunk beds at the back (we had a 6 berth). We loved the experience so much that we booked again to do another trip next year.
We have rented through McRent twice, Once from Auckland and once from Christchurch. We think they are a good firm to deal with. We have just booked again for another holiday ex Christchurch Branch again. We have nothing bad to say about them. Great vans (far superior to other vans we have rented in Australia),& great people. Ian & Rachel
Great Service! Value for money. We hired 3 x motorhomes as were travelling as a group. Fantastic service right from the initial booking through to the handover/check out at Christchurch yard. Very friendly staff and prompt in communication. Highly recommend them. They listen and answer every question. They even transferred our luggage for us at no extra cost to Christchurch from Pokeno. Can't fault these guys! All the best to the McRent team!
Great camper, like new, hassle free, helpful staff who even organised the weather for our SI round trip.
Just returned from a 9 day tour of the South Island in our McRent camper. The service and quality of vehicle provided by McRent was exceptional. Nothing was too much hassle. the vehicle itself was great, modern, easy to use and felt very safe. Well done McRent team we will be back.
Really enjoyed the experience. Great motorhome
We rented a campervan for a long weekend and trip up north. Their vehicles are awesome, clean, tidy and well presented and the staff are very friendly and approachable. The 20 min video is a "much watch"! Keep up the great work McRent :-)
Just back from our best family holiday thanks to McRent. The staff are excellent and the camper vans themselves are near new and very high quality. Everything was easy from booking to check-in to drop-off. High quality service throughout and a pleasure to rent from. Definitely recommend. We'll book another rental as soon as possible!
All vehicles are new/nearly new as this company imports them so it’s great to have such nice vehicles. Things have to be made light weight to keep the vehicle weight down so you have to take care of things when using.
All staff were friendly and professional along the way (thanks to Claudia for our booking, Francis for checking us in and Kelvin for checking us out). The premises is clean and professionally set up too.
The things that could have been better was cotton sheets, pillow cases, and quilt as they were poly cotton so very sweaty. There was no flat sheet so we had to get our own. When we told them of this they were apologetic and provided a discount for the inconvenience. TIP: BYO pillow and top sheets/blanket. and hand theirs back at check in.
The only other thing to note was that an inventory of exactly what is provided onboard would have been handy, as when packing for camping you need to know what bits you need to bring, and it would save asking them every time you think of something.
TIP: You have to BYO toilet roll, bin liners, hand towel, dish liquid, dish cloth, pot scrubber, hand soap. A microfibre dish mat is also very handy to put your washing up on.
X2 tea towels and bath towels are provided.
Would book again. Keep up the good customer service :)
We were first time renters and took the brand new Motorhome to the South Island for a month. Fabulous time all round. The team at McRent were very professional and helpful and made the experience all the more perfect.
We have permission to post the following review from our lovely new friends Ineke and Kees
All the communications were prompt, honest and friendly. The campervan we travelled in, just only 1 year old with barely 30,000 in the clock, was great and for a very competitive price. Will definitely will use McRent again!
Kind regards, the Zegwaard family.
As 1st time Motorhome Renters we were very impressed with the great service and help we received from McRents Auckland Staff (Francis, Claudia and Kelvin)we had a great experience and can highly recommend McRent
First time campervaning in NZ. Would highly recommend Mcrent.
We found the staff to be professional and helpful especially after our little accident. Campervan was near new and very reasonable in price.
We hired the larger Fiat 6 berth camper van from McRent through an agent for our family of 4 trip over Labour Weekend. Apart from the inconvenience of pick-up in Pokeno vs. us heading to the far north from Auckland, we had a great experience. The staff were helpful and efficient. The vehicle was near new and performed well. The interior construction is a bit flimsy to save weight. We had to re-screw back on a cupboard door that rattled off. Other than that, things went smoothly for us first time campervaners. If travelling south from Auckland, I'd hire from them again.
The Camper could not be faulted.
We traveled 1100km in a week and did not miss a beat. Was not lacking in power taking on many Hill and Valleys. We would recommend MCRent to anyone. From the start of booking the trip to the end. Great customer service with a very informative pre start on our adventure.
Thank you we fully enjoyed our journey in your camper van and fully appreciate your care and the excellent service you provided. The campervan was in excellent condition inside and out . Our journey in the North Island was so awesome dealing mainly with NZers.
We rented a McRent from Auckland the camper was only 2 months old 2000kms on clock. Absolutely fantastic we had a great time. Camper is very fuel efficient, warm. The staff were amazing and helpful. Thanks McRent Auckland.
Amazing customer service and camper van. Highly recommended.
We had a simply amazing time spending 7 weeks travelling the country. MCRent were so professional from the get go, great value and amazing service. Claudia is incredible as well as Shaky. The vehicle was new, exceptionally comfortable, economical, spacious and clean. You pay a little more but trust me you totally get the best RV on the road. 100%
My husband and I have just had 7 nights renting a McRent Motorhome and travelling around the South Island. I can't speak highly enough of the fantastic service we received - right from the very first contact with our enquiry through to the end of our trip and return of our motorhome. Claudia was so lovely to deal with, as were the team in the Christchurch office.
We hired a Family Standard motorhome which was a 4-berth even though it was just the two of us. Everything was supplied, we asked for extra towels and nothing was a problem. We were very comfortable and warm and as everything was checked over to ensure it was working before we left we never had an issue with anything. The Christchurch team explained how to operate everything before we left and they made sure we watched a video explaining it all as well.
10 out of 10 on all levels - we would definitely hire a motorhome from McRent again and recommend them to anyone thinking about booking with them.