McRent New Zealand Review

Hi, This a My response to McRent asking for $2500
Please read and stay away from McRent.

Why am I receiving this Invoice for $2500?
It doesn’t list what was damaged on the awning?
There was no damage on it when I returned it.
I have paperwork signed from your staff listing what was damaged on the van.
The only damage was the lefthand review mirror and a vent for the fridge had fallen off.
The fridge vent not my fault

On pickup we were given the van with one Gas bottle empty. The water tank overflowed through the van, wetting
all our clothes and bags. For the next 2 weeks we could only half fill our water.
We paid for snow chains and got snow socks; they came apart the first time we used them, leaving us stuck on the side of the
road for 4 hours. We were refused entry to snow fields as snow socks are not allowed. Could not rent or buy chains because of the size no one on Queenstown had any. RAA told us that brand of snow socks are not to be used in NZ at all. We could not leave Queenstown as chains where required to drive to Dunedin and Milford Sound.

Because of McRents incompetents We lost one and a half days of skiing and lessons that would amounted to about $1500, and we did not see Milford Sound.

I have found that McRent was nothing but difficult.

We have recently (December 2023) rented a camper from McRent Christchurch. We are a family of 4 (2 kids and 2 adults) from the UK. We hired a 6 sleeper and it was a fiat sunlight. The while process was super smooth. A few weeks before the hire commendced mcrent go intouch to see if there were any addons we wanted. We went with the chairs and table (although most sites had chairs and table). We also rented the WiFi. This was invaluable.. it also meant we didn't need to hire gps as we could just use Google maps.

When we arrived everything was ready and all explained clearly to us. We then went on our way. We had a great 9 day trip around the South Ireland. Very comfortable.

On the return we requested a later drop off to what had been previously agreed, and although short staffed they did sort it out for us. This made a big difference to the last day or our trip.

We were even able to leave our luggage at mcrent so we could kill a few hours before our flight. Big thanks to Ashleigh who facilitated this.

Overall 5 stars to McRent. Thank You!

We traveled around NZ with our McRent motorhome during 2 months and half, with our 5 years old twin daughters. Our motorhome was in good condition, fully equiped, and very confortable. We had a battery breakdown after one week, but McRent staff was very efficient and replaced our motorhome in the day (on saturday). We recommend.

Just brilliant. Please book with this lovely group. This was our first motorhome holiday and McRent were fantastic from start to finish. They responded to all our novice questions quickly during the booking and pre trip process. Both out of the Auckland and Christchurch offices. It put our minds at ease right away.
The pick up was smooth and all the features were clearly explained. This gave us plenty of confidence setting off. More detail was given than the videos (sent out before travelling) with some first hand familiarity giving us the assurance to sit behind the wheel.
The motorhome is easy to drive. We had the Family Plus for 2 adults and 2 big kids and this van is sizable. But not once did the size concern me driving in either the countryside or urban environment. Big on the outside means big inside. There is a heap of room. The beds are huge and comfortable. Linen provided kept us plenty warm during the cold September nights. Enough to have the van heater turned way down and that saved gas. There is so much storage. We kept finding more during the trip.
The kitchen is well supplied and we didn’t miss out on anything that we wanted to cook. The stove top burners had plenty of space around them to do multiple things at once. The oven came in so handy. The fridge is enormous and kept things very cold. All the cutlery, crockery and glassware you need is there too.
The motorhome is very modern, clean and comfortable. Plenty of lighting and shades do a good job. There are plenty of USB ports for charging while driving and camping. Also plenty of mains plugs for when you’re connected. Plus a couple of 12V outlets. Music through Bluetooth connection to the phone makes for good entertainment when camping but when on the road, there’s too much road and van noise to hear properly. Doesn’t matter though as the countryside provides all the joy you need.
For those wanting to plan ahead and/or on a budget, the fuel economy was just shy of 14.5 litres per 100km for us. We had to top up the AdBlue once after about 1300km’s then again after another 1100km.
I would thoroughly recommend McRent to anyone doing a motorhome trip in NZ. There is not one negative thing I could say about them. This is the best way to see NZ and this company is the best company to do it with.

We were upgraded to a brand new premium motorhome after our third rental with McRent. They provide us with a more spacious and sleeker model to experience. It was also a no-cost upgrade! We are extremely grateful and will most certainly return for our next camping trip.

We hired a campervan from McRent NZ in the winter school holidays (July 2021) and I cannot fault the campervan or their service.
The initial booking was made via email through the Auckland branch and then we collected the campervan from the lovely ladies at the Christchurch branch. We had previously been sent video instructions for how things worked in the campervans, which helped to prepare us for our journey and cut the time at pick up down.
We travelled in a group of 5 families and had 3 different models of campervans between us all - every model was great.
We had free transfers from the airport (and we didn't have to wait) and then we were shown through our campers that were all only about a year old and really clean and tidy inside. In the office they had a box of "leftovers" (grocery items that others had left behind when returning their campers) that we could pick from - great to grab some dishwashing liquid and salt/pepper etc!
The heating system was easy to use and perfect to keep us cosy throughout our journey despite it being the middle of winter, and we stayed off-grid the entire time - not plugging in to power once. We freedom camped every night, and the travel during the day was enough to ensure the power was topped up. They all have solar panels too (not that I think they helped much in the winter).
We discovered our fridge wasn't working the first night (bad luck seeing as the campervan was only a year old) and were given a temporary fix (portable 12v cooler box) until they could replace the fridge the following day. We were refunded for our taxis and compensated for our time while it was fixed. Communication was excellent and we had no other issues like that the rest of the trip.
The campervan was modern, equipped with everything we needed, and our kids loved the bunk beds at the back (we had a 6 berth). We loved the experience so much that we booked again to do another trip next year.

We have rented through McRent twice, Once from Auckland and once from Christchurch. We think they are a good firm to deal with. We have just booked again for another holiday ex Christchurch Branch again. We have nothing bad to say about them. Great vans (far superior to other vans we have rented in Australia),& great people. Ian & Rachel

Great Service! Value for money. We hired 3 x motorhomes as were travelling as a group. Fantastic service right from the initial booking through to the handover/check out at Christchurch yard. Very friendly staff and prompt in communication. Highly recommend them. They listen and answer every question. They even transferred our luggage for us at no extra cost to Christchurch from Pokeno. Can't fault these guys! All the best to the McRent team!

Great camper, like new, hassle free, helpful staff who even organised the weather for our SI round trip.

Just returned from a 9 day tour of the South Island in our McRent camper. The service and quality of vehicle provided by McRent was exceptional. Nothing was too much hassle. the vehicle itself was great, modern, easy to use and felt very safe. Well done McRent team we will be back.

Really enjoyed the experience. Great motorhome

We rented a campervan for a long weekend and trip up north. Their vehicles are awesome, clean, tidy and well presented and the staff are very friendly and approachable. The 20 min video is a "much watch"! Keep up the great work McRent :-)

Just back from our best family holiday thanks to McRent. The staff are excellent and the camper vans themselves are near new and very high quality. Everything was easy from booking to check-in to drop-off. High quality service throughout and a pleasure to rent from. Definitely recommend. We'll book another rental as soon as possible!

All vehicles are new/nearly new as this company imports them so it’s great to have such nice vehicles. Things have to be made light weight to keep the vehicle weight down so you have to take care of things when using.

All staff were friendly and professional along the way (thanks to Claudia for our booking, Francis for checking us in and Kelvin for checking us out). The premises is clean and professionally set up too.

The things that could have been better was cotton sheets, pillow cases, and quilt as they were poly cotton so very sweaty. There was no flat sheet so we had to get our own. When we told them of this they were apologetic and provided a discount for the inconvenience. TIP: BYO pillow and top sheets/blanket. and hand theirs back at check in.
The only other thing to note was that an inventory of exactly what is provided onboard would have been handy, as when packing for camping you need to know what bits you need to bring, and it would save asking them every time you think of something.
TIP: You have to BYO toilet roll, bin liners, hand towel, dish liquid, dish cloth, pot scrubber, hand soap. A microfibre dish mat is also very handy to put your washing up on.
X2 tea towels and bath towels are provided.

Would book again. Keep up the good customer service :)

We were first time renters and took the brand new Motorhome to the South Island for a month. Fabulous time all round. The team at McRent were very professional and helpful and made the experience all the more perfect.

We have permission to post the following review from our lovely new friends Ineke and Kees

All the communications were prompt, honest and friendly. The campervan we travelled in, just only 1 year old with barely 30,000 in the clock, was great and for a very competitive price. Will definitely will use McRent again!

Kind regards, the Zegwaard family.

As 1st time Motorhome Renters we were very impressed with the great service and help we received from McRents Auckland Staff (Francis, Claudia and Kelvin)we had a great experience and can highly recommend McRent

First time campervaning in NZ. Would highly recommend Mcrent.
We found the staff to be professional and helpful especially after our little accident. Campervan was near new and very reasonable in price.

We hired the larger Fiat 6 berth camper van from McRent through an agent for our family of 4 trip over Labour Weekend. Apart from the inconvenience of pick-up in Pokeno vs. us heading to the far north from Auckland, we had a great experience. The staff were helpful and efficient. The vehicle was near new and performed well. The interior construction is a bit flimsy to save weight. We had to re-screw back on a cupboard door that rattled off. Other than that, things went smoothly for us first time campervaners. If travelling south from Auckland, I'd hire from them again.

The Camper could not be faulted.
We traveled 1100km in a week and did not miss a beat. Was not lacking in power taking on many Hill and Valleys. We would recommend MCRent to anyone. From the start of booking the trip to the end. Great customer service with a very informative pre start on our adventure.