"Rudi and Maria's Review"
We have been given permission to post the following review for our lovely c...
We have been given permission to post the following review for our lovely customers Rudi and Maria from Germany. Thank you so much for having allowed us to help you with your Motorhome holiday
"Für unsere Reise in NZL wollten wir ein Wohnmobil, das wir - wenn es mal nicht so schönes Wetter geben sollte - nicht umbauen müssen. Mit dem Camper von McRent konnten wir dieses realisieren. Wir bekamen in Christchurch ein fast neues, sehr funktionelles, deutsches Wohnmobil mit 7 m Länge, das uns 3 1/2 Wochen nicht nur gut befördert sondern auch viel Freude gemacht hat. Die Rückgabe in Pokeno bei Auckland war ebenfalls angenehm und freundlich. Hervorzuheben ist, dass in beiden Stationen Unklarheiten auch in deutscher Sprache geklärt werden können. Wir sind mit McRent sehr zufrieden gewesen.
Rudi und Maria"
We got a pretty new camper with 8000 km. During our 2 1/2 weeks in New Zealand we had no problems with the vehicle.
The staff were friendly and helpful.
A larger rockfall on the windscreen was calculated acceptable.
In my opinion, a very good landlord.
Hey Ingo - it was wonderful to have you travelling with us. I am so thrilled to hear you had a great time. Let us know once you are planning your next campervan adventure in New Zealand. We'd love to see you returning.
We hired a caravan from MCRent Christchurch and traveled with it for twi weeks. On our way a rock from the road broke our windshield and we made a small hole in the table by accident. We were more then wiling to pay the damage but when we got to their office they decided to charge us for the illogical price of 920 NZ dollars for the windshield (and they probably have insurance to pay for that kind of damage and) and 1265 NZ dollars for the tiniest hole in the table which obviously they can repair just by replacing the upper wood layer for no more then 200 dollars. After we told them it’s too much the women in the office gave us the phone of the manager. We tried to call him repeatedly and email him but he did not answer and all we got is emails from one of his workers who avantually just stoped responding. Their customer service is almost non existing, we had a problem with the water pump in the middle of the trip which wasn’t our fault and we had to wait 2 days in Wanaka and delay our trip until we got someone to fix it and we had to speak with the plumber ourselves And drive to his house because they were handling it like we had 3 month in New Zealand.
They took edvantage of the fact that we had to fly home and had no time to handle it. Overall very poor choice of caravan company! Be careful
Hey Israel. I am so sorry to learn about your less-than-perfect experience with us. Obviously we did not manage to meet your expectations. There is no excuse for having failed to deliver your dream holiday and I hate to see you thinking back negatively to your holiday and your McRent experience. Certainly not what we wanted to achieve. I welcome and invite you to get in touch with me to see if we can look into your case again and review the original cost of the damage incurred. I am keen to give this a try if you are willing to get in touch. Thank you so much for your consideration. You can reach me on [email protected] Speak soon.
New campervan. In perfect condition.
I am thrilled to hear you had a great time. Thank you so much for your time leaving this review.
After they have your money, you receive no service at all. And you can not call or reach anybody. The bosses in Germany decide everything and they do not listen to customers or their problems. Everything is the fault of the customer and they make no mistakes according to Mcrent Germany.
Hey M. claessen - I am very sorry we have let you down! No excuses, no yes, buts... or anything else you might have heard before. Plenty of things we needed to improve on after the first rental season in New Zealand - I can see that looking back. We have improved immensely in this second season, but there is still plenty of room to get better at what we do. For example: Being accountable for what has gone wrong in the past. My sincere apologies. I would love to hear from you if you would be willing to give me a chance to look into your case again. Rest assured - your multiple reviews have done their part and woken us up - for the good of the company and all future customer experiences. Thank you so much for having taken the time to write these. I truly appreciate your efforts. Speak soon.