McRent New Zealand Review

Customer rated 3.6 / 5 from 5 reviews

Editors Review

McRent, Europe's largest motorhome rental company, has now expanded to New Zealand, offering 2 to 6 berth motorhomes at NZ's two popular locations — Auckland and Christchurch.

About McRent New Zealand

The European motorhome rental market is dominated by the biggest competitor on hand— McRent - now McRent has expanded its offerings to New Zealand. Its notable reputation could be a positive factor in this crowded campervan and motorhome rental market. Mcrent chose the two most visited cities of New Zealand to set up in, Auckland and Christchurch, and if you're undecided between the North and South islands, don't worry because the company offers one-way rentals for your convenience.

Renting a motorhome from Mcrent does not mean spending all your riches in just one holiday. They provide different choices for different travelers, which means it caters to everyone in the market, from budget backpackers down to high-end travellers. 

Fleet

All McRent motorhomes are not older than 2 years, so wear and tear is not a problem at all. These vehicles are usually from Erwin Hymer Group, which are well-maintained and in top condition. Most motorhomes come with convertible seats to provide more spacious beds. For instance, the alcove motorhome provides 2 built-in beds above the driver's cab, 2 in the rear and another 2 from the convertible seats— but just take note that only 4 can still travel in the vehicle because of the number of seat-belts attached. The motorhomes have almost everything on board, from a fully-equipped kitchen to some generous extras like awning and bicycle rack. 

Vehicles

Compact Plus

The Compact Plus is suitable for small families as it can sleep up to 2 adults and one child. This may be the cheapest option in the fleet (though quite pricey compared to other competitors), the motorhome already includes awning, bicycle rack, water hose, WC chemicals and more. Though design for three only, the interior is still very spacious with two fitted beds.  

Family Standard

If you're travelling with a larger group, there's the Family Standard, featuring 4 seats and 4 beds— two single beds at the rears and two at the headroom of the driver's seat. There is no notable difference with the prior motorhome, except the size and load capacity.

Family Plus

This 6-berth motorhome provides the needed space and style for bigger families. The alcove model caters up to six, making it convenient for the whole family. There's one double bed at the rear, two beds at the headroom and two from the convertible seats in the living quarters. The converted sleeping area for two gives a lot of added space for walking around. 

Family Luxury

Another choice in the 6-berth category is the Family Luxury. Well, from the name itself, this motorhome exudes more elegance and space. Aside from the higher price compared to the Family Plus, this vehicle is fitted out for a slightly fancy road trip for the family. 

Comfort Standard

Ideal for couples in need of a luxury holiday on the road, the Comfort Standard comes with one queen-sized bed. However, the vehicle provides up to 4 seat-belts, which means that you can bring some extra passengers. But, of course, your sleeping space might get limited. One thing that makes this motorhome different from others in the fleet is its internal access, giving comfort from driving to resting in the living area. 

Insurance

The renter is liable for the first $7,500 insurance excess but can be reduced if you take one of liability reduction options: $39/day to limit the excess to $1,000 or $69/day to limit it to $500.

Reputation

With several branches all over Europe, McRent New Zealand could be something to consider if you want to hire a motorhome from a company with a reputation already. This newest addition of the McRent company is a nice aspect to their growing business. But, since their branch in New Zealand is just a recent venture, it's also a factor that should be taken into account.

Summary

Still, McRent New Zealand, as a whole, is a good company with reliable services and newer vehicles on the fleet. The rates may not be that very affordable for budget travellers, but the years in the industry is a slight charm.

From the Agency

We are so thrilled to have opened our doors in New Zealand. Since we started operating in 2017, most of our fleet is only used for one season. We aim to exchange the majority of our fleet with new vehicles each year to keep them in great shape. But vehicles alone are nothing without being accompanied by great service. We are working every day at getting better at what we do, and I promise you this will never stop. We have a highly committed and customer-service focused team available in Christchurch with Oliver & Isabel and Shacky & Claudia in Auckland. We have our hearts in the right place and care for your happiness and satisfaction. We have put lots of work into process improvements this season to improve on the first year. If you are looking to book a unique and comfortable New Zealand Campervan Holiday off the beaten track, then get in touch. We would love to hear from you.

Pros

  • Lot of branches all over Europe
  • New motorhomes on fleet

Cons

  • Only two depots in NZ
  • Quite pricey

Facilities

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Write Your Own Review

Tell the world about your experience renting from this company
Claudia avatar
, New Zealand
1 Review

"Rudi and Maria's Review"

  • Reviewed 2 weeks ago

We have been given permission to post the following review for our lovely customers Rudi and Maria from Germany. Thank you so much for having allowed us to help you with your Motorhome holiday

"Für unsere Reise in NZL wollten wir ein Wohnmobil, das wir - wenn es mal nicht so schönes Wetter geben sollte - nicht umbauen müssen. Mit dem Camper von McRent konnten wir dieses realisieren. Wir bekamen in Christchurch ein fast neues, sehr funktionelles, deutsches Wohnmobil mit 7 m Länge, das uns 3 1/2 Wochen nicht nur gut befördert sondern auch viel Freude gemacht hat. Die Rückgabe in Pokeno bei Auckland war ebenfalls angenehm und freundlich. Hervorzuheben ist, dass in beiden Stationen Unklarheiten auch in deutscher Sprache geklärt werden können. Wir sind mit McRent sehr zufrieden gewesen.

Rudi und Maria"

4Service 4Mechanical 4Interior 4Value
Ingo S. - avatar not loaded
, Germany
1 Review

"A great time in a great camper"

  • Reviewed 2 weeks ago

We got a pretty new camper with 8000 km. During our 2 1/2 weeks in New Zealand we had no problems with the vehicle.
The staff were friendly and helpful.
A larger rockfall on the windscreen was calculated acceptable.
In my opinion, a very good landlord.
Gladly again.

5Service 5Mechanical 5Interior 4Value

  • Brand Manager

    Hey Ingo - it was wonderful to have you travelling with us. I am so thrilled to hear you had a great time. Let us know once you are planning your next campervan adventure in New Zealand. We'd love to see you returning.

 - avatar not loaded
, Israel
1 Review

"Do not hire!"

  • Reviewed 2 months ago

We hired a caravan from MCRent Christchurch and traveled with it for twi weeks. On our way a rock from the road broke our windshield and we made a small hole in the table by accident. We were more then wiling to pay the damage but when we got to their office they decided to charge us for the illogical price of 920 NZ dollars for the windshield (and they probably have insurance to pay for that kind of damage and) and 1265 NZ dollars for the tiniest hole in the table which obviously they can repair just by replacing the upper wood layer for no more then 200 dollars. After we told them it’s too much the women in the office gave us the phone of the manager. We tried to call him repeatedly and email him but he did not answer and all we got is emails from one of his workers who avantually just stoped responding. Their customer service is almost non existing, we had a problem with the water pump in the middle of the trip which wasn’t our fault and we had to wait 2 days in Wanaka and delay our trip until we got someone to fix it and we had to speak with the plumber ourselves And drive to his house because they were handling it like we had 3 month in New Zealand.
They took edvantage of the fact that we had to fly home and had no time to handle it. Overall very poor choice of caravan company! Be careful

1Service 1Mechanical 1Interior 1Value

  • Brand Manager

    Hey Israel. I am so sorry to learn about your less-than-perfect experience with us. Obviously we did not manage to meet your expectations. There is no excuse for having failed to deliver your dream holiday and I hate to see you thinking back negatively to your holiday and your McRent experience. Certainly not what we wanted to achieve. I welcome and invite you to get in touch with me to see if we can look into your case again and review the original cost of the damage incurred. I am keen to give this a try if you are willing to get in touch. Thank you so much for your consideration. You can reach me on [email protected] Speak soon.

H. Baraki - avatar not loaded
, Germany
1 Review

"Review of my Mcrent-New-Zealand hire"

  • Reviewed 4 months ago

New campervan. In perfect condition.

5Service 5Mechanical 5Interior 4Value

  • Brand Manager

    I am thrilled to hear you had a great time. Thank you so much for your time leaving this review.

M. claessen - avatar not loaded
, Netherlands
1 Review

"Do not rent with Mcrent Christchurch"

  • Reviewed 5 months ago

After they have your money, you receive no service at all. And you can not call or reach anybody. The bosses in Germany decide everything and they do not listen to customers or their problems. Everything is the fault of the customer and they make no mistakes according to Mcrent Germany.

2Service 4Mechanical 5Interior 2Value

  • Brand Manager

    Hey M. claessen - I am very sorry we have let you down! No excuses, no yes, buts... or anything else you might have heard before. Plenty of things we needed to improve on after the first rental season in New Zealand - I can see that looking back. We have improved immensely in this second season, but there is still plenty of room to get better at what we do. For example: Being accountable for what has gone wrong in the past. My sincere apologies. I would love to hear from you if you would be willing to give me a chance to look into your case again. Rest assured - your multiple reviews have done their part and woken us up - for the good of the company and all future customer experiences. Thank you so much for having taken the time to write these. I truly appreciate your efforts. Speak soon.