"McRent customer experience"
The camper lived up to all expectations. The experience with staff, from b...
The camper lived up to all expectations. The experience with staff, from booking, to pick-up, contact during the trip, and drop-off has been professional, with a pleasant friendly familiarity.
Die Zusammenarbeit mit MC Rent war vom ersten Kontakt mit Claudia Schoushoff in Auckland super. Die Übernahme in Christchurch war perfekt organisiert und die Dame in der Station überaus freundlich. Unser Camper war ein fast neuwertiger 6,40 m Kastenwagen Fiat Ducato der Fa. Sunlight mit Doppelbett. Wir hatten den Camper 8 Wochen von Mitte Dezember bis Mitte Februar. Sind 6500 km gefahren und waren auf der Süd- und dann auf der Nordinsel. Neuseeland ist ein Traum und die 8 Wochen waren eine der schönsten Reisen, die wir je gemacht haben!!! Der Camper funktionierte einwandfrei und war sehr gut ausgestattet. Kühlschrank, 2 Flammenkocher, TV mit Satschüssel, Toilette, Dusche, Internet, Solar, Campingmöbel, Navi und auch Bettzeug und Handtücher waren ausreichend an Bord. Besser geht es nicht. Nach 8 Wochen haben wir den Camper dann in der Nähe des Airport Auckland an Claudia zurückgegeben. Auch diese Aktion verlief sehr entspannt und freundlich. Wir möchten uns an dieser Stelle beim Team von MC Rent sehr herzlich bedanken und können diese Vermietstation von ganzen Herzen weiterempfehlen. 5 Sterne !!! Uwe & Sabine Fredersdorf - Deutschland
It was all great, fantastic experience with McRent!
We had a wonderful vacations, the motorvan and the staff were incredible!
Super friendly and helpful in problem cases. Fair prices/fees if there are damages caused by the renter! We‘ll defenitely rent again by McRent!
“We spent two wonderful weeks in NZ travelling with Mc Rent Dethleff motorhome. The car was brand new and of course very tidy. We have not travelled with motorhome earlier but found this motorhome very versatile, handy and easy to operate. There was surprisingly much space, even toilet, shower and toilet were completely usable. We were planning to spend some nights in hotels but ended up to spend every night in this motorhome.
When looking at some other people with cheaper campervans in the camping ground, I was very happy that we selected this more expensive solution.
The instructions when we received the motorhome were very good. We only had a small issue during these two weeks and we got very clear instruction how to solve it.
I can recommend McRent”
We very much appreciated the great camper van rental experience with McRent in New Zealand. Claudia, the German Sales Manager, in Auckland already helped us before our arrival to get the right campervan for our 2,5 months travel time with our 1 year old son. From her own experience we learnt how to create a safe sleeping environment for our baby. We also received great travel tipps from McRent regarding campground, travel route and magnificent roads.
Picking up the campervan and returning it worked out extremely easy, efficient, fair and with lots of personnel support and time for our questions. Since McRent just expanded their business in New Zealand we travelled in a brand-new campervan. Compared to many other rental campervans McRent offers a very high campervan standard and quality:
- great isolation so that we could spend the night in Sep-Nov without using a heater
- huge fridge and freezer
- huge and comfortable double bed
- lots of storage room
The McRent service we experienced was absolutely outstanding. We can highly recommend this company and would always rend there again.
Fantastic! Excellent built quality and very clean too. McRent also provided all that's necessary for your holiday. Quality beddings, sufficient cooking and dining utensils. They don't overload unnecessary things like electric toasters and electric kettle to you. Communications with Claudia from the sales team was a breeze. Her years in this campervan rental comes thru the moment our first enquiry went out. Nothing was ever too much and all querries, doubts are laid to rest. Issues along the way during the rental was also promptly dealt with. No nightmares of equipment breakdown or doesn't work. Our 7+meters van was superbly easy to handle too. This is our 4th campervan trip in NZ, but our first with McRent. The experience with them is certainly not inferior to some of the bigger and premium names that we had previously used.
The sum it up. There are 2 main areas which we believe are very important to most campervan hirers. The campervan quality (both the van and the interior fixtures working as they are supposed to) and the communication with the company (especially when there are issues before or during the hire period). Both these areas are very well handled by McRent.
Keep up the good work Team McRent!
Very Good experience with McRent Auckland
The McRent team from first contact to drop off were very friendly, helpful and thoughtful. They helped me achieve a long term sporting goal (running 160 km around Mt Taranakai, New Plymouth) I required a support vehicle and they were more than accommodating and provided a four berth van. It was nearly new, clean, well appointed and drove like a dream. I cannot recommend McRent and the crew highly enough. Thank you
We drive 4000 km in this beautiful country. The campervan was new e really perfect for us. Thanks a lot to McRent team for great support during the trip (some technical problems in early days solved really well). Hope to come back soon and we sure wil use the McRent services.
Very caring and friendly staff. You can't really compare McRent to Hertz, Avis etc. It's complete opposite.
Guys explain very well the responsibilities, give detailed tour of vehicle usage and are keen to resolve any troubles that might occur on the road. Great service!
Couldnt fault the staff or service. The Motorhome was clean and great to drive. We had a great holiday. The follow up service from McRent was great.
Excellent staff service. The whole trip was a great experience. The vehicle performed well, and handled some steep terrain encountered at times well. Storage in the vehicle was excellent, with plenty of cupboard/locker space & the door between the cabin area & the toilet/shower/bedroom area worked well for all situations. Only complaint is that the windows were quite flimsy, even in light wind conditions, and the window stays didn't lock them in place very well. Overall a very enjoyable experience.
We have been given permission to post the following review for our lovely customers Rudi and Maria from Germany. Thank you so much for having allowed us to help you with your Motorhome holiday
"Für unsere Reise in NZL wollten wir ein Wohnmobil, das wir - wenn es mal nicht so schönes Wetter geben sollte - nicht umbauen müssen. Mit dem Camper von McRent konnten wir dieses realisieren. Wir bekamen in Christchurch ein fast neues, sehr funktionelles, deutsches Wohnmobil mit 7 m Länge, das uns 3 1/2 Wochen nicht nur gut befördert sondern auch viel Freude gemacht hat. Die Rückgabe in Pokeno bei Auckland war ebenfalls angenehm und freundlich. Hervorzuheben ist, dass in beiden Stationen Unklarheiten auch in deutscher Sprache geklärt werden können. Wir sind mit McRent sehr zufrieden gewesen.
Rudi und Maria"
We got a pretty new camper with 8000 km. During our 2 1/2 weeks in New Zealand we had no problems with the vehicle.
The staff were friendly and helpful.
A larger rockfall on the windscreen was calculated acceptable.
In my opinion, a very good landlord.
Hey Ingo - it was wonderful to have you travelling with us. I am so thrilled to hear you had a great time. Let us know once you are planning your next campervan adventure in New Zealand. We'd love to see you returning.
We hired a caravan from MCRent Christchurch and traveled with it for twi weeks. On our way a rock from the road broke our windshield and we made a small hole in the table by accident. We were more then wiling to pay the damage but when we got to their office they decided to charge us for the illogical price of 920 NZ dollars for the windshield (and they probably have insurance to pay for that kind of damage and) and 1265 NZ dollars for the tiniest hole in the table which obviously they can repair just by replacing the upper wood layer for no more then 200 dollars. After we told them it’s too much the women in the office gave us the phone of the manager. We tried to call him repeatedly and email him but he did not answer and all we got is emails from one of his workers who avantually just stoped responding. Their customer service is almost non existing, we had a problem with the water pump in the middle of the trip which wasn’t our fault and we had to wait 2 days in Wanaka and delay our trip until we got someone to fix it and we had to speak with the plumber ourselves And drive to his house because they were handling it like we had 3 month in New Zealand.
They took edvantage of the fact that we had to fly home and had no time to handle it. Overall very poor choice of caravan company! Be careful
Hey Israel. I am so sorry to learn about your less-than-perfect experience with us. Obviously we did not manage to meet your expectations. There is no excuse for having failed to deliver your dream holiday and I hate to see you thinking back negatively to your holiday and your McRent experience. Certainly not what we wanted to achieve. I welcome and invite you to get in touch with me to see if we can look into your case again and review the original cost of the damage incurred. I am keen to give this a try if you are willing to get in touch. Thank you so much for your consideration. You can reach me on [email protected] Speak soon.
New campervan. In perfect condition.
I am thrilled to hear you had a great time. Thank you so much for your time leaving this review.
After they have your money, you receive no service at all. And you can not call or reach anybody. The bosses in Germany decide everything and they do not listen to customers or their problems. Everything is the fault of the customer and they make no mistakes according to Mcrent Germany.
Hey M. claessen - I am very sorry we have let you down! No excuses, no yes, buts... or anything else you might have heard before. Plenty of things we needed to improve on after the first rental season in New Zealand - I can see that looking back. We have improved immensely in this second season, but there is still plenty of room to get better at what we do. For example: Being accountable for what has gone wrong in the past. My sincere apologies. I would love to hear from you if you would be willing to give me a chance to look into your case again. Rest assured - your multiple reviews have done their part and woken us up - for the good of the company and all future customer experiences. Thank you so much for having taken the time to write these. I truly appreciate your efforts. Speak soon.