"An Absolute Disgrace to New Zealand Tourism"
Rented a car for 4 days. The price quoted on several sites got doubled beca...
Rented a car for 4 days. The price quoted on several sites got doubled because of several hidden costs. When we protested our booking was canceled and 75% of the money that’s 3 days inflated price was taken from our credit card. Several messages were left no one responded.
Thugs of the car rental business. Stay clear
We hired a car from mode for our 10 day tour around the New Zealand North Island. We found their service to be excellent. Firstly, we were able to easily arrange everything over the internet and 1 phone call before we left, so it was all taken care of when we arrived. Our flight arrived very late, it was about 1:30 a.m. before we got out of the airport. Because it was out of hours, Mode had arranged for a local hotel shuttle to pick us up, and had the car ready to go at the hotel when we arrived. The car was in very good condition, and ran without a problem throughout our trip, and for a small additional fee they were able to provide us with a GPS, which made our journeying so much easier. On return of the vehicle 10 days later, the vehicle was inspected, and our security bond returned to us (cancelled - held on card). They then gave us a ride to the airport. The ability to rent a quality vehicle for around $32 a day was what made our trip possible. I highly recommend Mode. We found them to be professional, up front and honest in all of our dealings.
Be very weary of this rental car company. We turned up to pick up our online booked car and when paying they overcharged us by $96. They said what was showing on their computer was different from the online price, they did refund straight away. We paid the premium insurance price so that we had zero excess, however when inspecting the car we asked to make sure we were covered for everything and got told that we were not covered for single car incidents, ie if we accidentally drove into a pole we were not covered and would be liable for the full cost of the damage! We didn't want to take the risk and asked for our money back, which they did do straight away. Lesson learned for us to check the conditions before paying next time, but we have never encountered this with other rental companies before. Ended up Ubering to our motel.
In February 2019 I rented a camper van from Mode Car Rentals in Auckland for a Christchurch pick up. I reserved WIFI in my rental agreement at a quite reasonable cost because I needed to do some work during my three-week vacation. Upon my arrival in Christchurch I was first directed to the wrong rental company Mode cooperates with in Christchurch. Annoying!
What was unacceptable was that the car did not have WIFI. After the Christchurch rental company contacted Mode, Auckland, I was told I should rent a WIFI Hotspot at Christchurch Airport and Mode would reimburse me for the cost.
Upon my return in Auckland Mode refused to reimburse me. In addition, the staff got quite hostile. After returning home I tried again with no better result. I was told that I was not promised a refund. Also, I was told the fine print of the rental agreement states that WIFI did not include data. Therefore, I was not entitled to a refund. In addition, Lauren, the office manager of Mode’s Auckland City office told me I received a credit for NZ$40.00 I was charged in the rental agreement. This is the only accurate statement I have received from Mode.