Road Runner Rentals Review

Customer rated 1.1 / 5 from 3 reviews

Editors Review

Road Runner Rentals is a family-owned rental company in New Zealand that has been in the industry for more than a decade. The company features extensive and personalized 2, 4 and 6-berth vehicles, and offers best campervan deals in Christchurch and Auckland. 

What Road Runner Rentals Tell Us

Being in the rental business since 2006, Road Runner Rentals focuses on giving excellent customer service through their easy bookings and convenient campervan hire. And because of their trusted years of experience, the company claims to provide first-class road trips to their customers, especially in Christchurch and Auckland. Their expertise in the campervan rental business is a great factor for customers who are a bit picky when it comes quality and reliable service and then self proclaimed "can do" attitude means they should be going the extra mile to hire you the campervan you really want.

Fleet

Road Runner Rentals' diverse yet personalized fleet has been providing customers with great road trips for the past decade. From 2 berth to 4-berth and to 6-berth campervans, customers have a lot of choices depending on their personal preferences.  A great thing to note too, is that most of their campervans are 'certified self-contained', making it more accessible to more free campsites across New Zealand. Also, you don't have to worry about an internet connection while you're on road trip because each campervan has a Wi-Fi onboard, with 1GB pre-paid data included. However, you should know that there is a minimum hire or rental period for all campervans, depending on the month. So, better consider the period before booking the camper. 

Though most campervans are older than other campers on the road, Road Runner Rentals assures that these are well-maintained and reliable. However, self proclaimed “well maintained” does not mean that they actually are or that wear and tear has not had some effect. There are some reviews that report unfortunate encounters because of older vehicle versions. With that in mind, Road Runner Rentals also provides an option for the latest vehicles, but at a higher rate. Apart from their campervans, Road Runner Rentals also have other cars for rent— People Mover, Sedan and Wagon. These vehicles are ideal for getting around Christchurch before and after your road trip. 

Campervans

Their campervan selection starts off with the 2-berth campervans: Freedom, Clubby, Queenie and Sprinter. 

The Freedom campervan, which is a Nissan model, is the most affordable choice for travellers on budget. The economical price comes with some certain hitches such as older model (2003-2005), no built-in shower & toilet, no microwave and limited water container size. Thankfully, the campervan already includes the cooking utensils, crockery & cutlery, tea towels, linens, portaloo and a CD player. This campervan has 3 passengers maximum, but can only sleep 2. 

Clubby is roughly the same as Freedom, but with additional selection and step-up convenience. You can either choose from Toyota Hiace or Nissan campervan, all of which are 2002-2004 models. This campervan is a great choice for people travelling in pairs, wanting a more spacious storage room and more comfortable head room. 

If you are travelling with a child, then you can pick Queenie, which can accommodate two adults and one child. Queenie is a 2008-2010 Toyota Hiace model, with a manual – 5 speed transmission and a 2.7litre engine. This campervan already comes with camping essentials plus a double gas cooker, a microwave and a higher water container size. 

A more step-up 2-berth campervan is the Automatic- Tiptronic Mercedes Sprinter  2010-2011 model. Anyone considering a more comfortable and convenient road trip, with amazing interior room and well-thought out space utilization should take this campervan. Your stay will surely be at ease with the thermostatically controlled gas heater/ cooler in the living area, the 60 litre fridge, and the built-in shower & toilet. The additional features, however, can come with some price increases. 

Further, there are also motorhomes for those travelling in 4 or 6. You only have one option for the  4-berth Explorer, which is the Mercedes Sprinter. This motorhome comes with air-conditioning, toilet/shower and fully equipped kitchen. And for those family or group of friends travelling in 6, you can have the 6-berth Explorer Motorhome, either in Mercedes Sprinter or Ford Transit. These motorhomes feature three double beds, spacious indoor space, and large-sized mirrors, giving spectacular panoramic views.

Be reminded that Road User Charge (RUC) fee will be applied for diesel vehicles— Sprinter, 4-Berth and 6-berth Explorer Motorhome. There are optional extras such as  GPS (Navman or Tomtom), booster seat, baby seat and outdoor table & chairs, at an additional rate.

Insurance

If renting the Freedom, Clubby and Queenie, the original excess will depend on the age bracket— $3,00 for drivers 18-21, $2,500 for 21-25 and $2,000 for 25 and over. A payment of $15- $25 per day will reduce the excess to only $200. The insurance excess also covers the tyres & glass.

On the other hand, the original excess for Sprinter, 4 -berth and 6-berth Explorer is at $4,000 and can be reduced to $1000 or $250 if you'll pay an extra of $25 or $35, depending on your age limit.

Reputation

As a family-owned business for more than a decade, Road Runner Rentals has created a name in the campervan rental category. However, there have been some issues in the past regarding unresponsive and unapologetic team, and not to mention there were at least two reviews saying that the company will withhold $100 of the bond if a negative evaluation is posted. Well, such reviews were not verified, it is not mentioned in the current Terms and Conditions and all other assessments were great in most accounts. 

Summary

For budget-minded traveller wanting a fully equipped campervans, Road Runner Rentals can be a suitable choice. If you are looking for campervan hire in New Zealand, these are guys are definitely worth looking at.

From the Agency

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Pros

  • Personalized vehicles for a more homey and comfortable road trip.
  • Affordable campervan rates in New Zealand, especially in Christchurch and Auckland.
  • Most vehicles are 'Certified Self Contained'

Cons

  • Combination of great and negative feedbacks muddies the reputation
  • Some vehicle models are slightly old versions.

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Write Your Own Review

Tell the world about your experience renting from this company
S. Lefevre - avatar not loaded
, France
1 Review

"A shame, don’t go."

  • Reviewed 6 months ago

This company is a shame, no customer service, a lot of trouble without any help, any solution. They want spoil yours holidays. Dishonest people.

1Service 1Mechanical 1Interior 1Value
L. Gojani - avatar not loaded
, Netherlands
1 Review

"Please find another company"

  • Reviewed 7 months ago

paid over 7.500 dollar for 18 days for 4 berth. No toilet flush, no water drainage (couldn't use the kitchen and shower), engine broke down. We had to pay by ourself the AA service, the mechanics and had to wait 2 days to get help in the middle of nowhere.
Old car with over 300.000 km. No service at all from the company and no refund. They want your money, but don't give you the service. I strongly advise you to take another company.

1Service 1Mechanical 1Interior 1Value
I. Franzén - avatar not loaded
, Sweden
1 Review

"Trouble, trouble, trouble! :((("

  • Reviewed 8 months ago

Awful experience!
We rented a 6 berth motorhome for 3 weeks. When we picked it up in Auckland the vehicle wasn't prepared at all. The fuel tank was almost empty, the camping chairs, first aid kit, wi-fi, etc. that we'd preordered weren't there.
When showing us the motorhome, the staff realised the water tank was leaking underneath the vehicle. 4 hrs later they'd repaired it and off we went. The same evening when we stayed for the night we found out that the water system was broken again, even though we hadn't used it at all. We tried to call their so called 24/7 service but no one would answer until a few days later... We got it temporarily repaired 4 times during our holiday but it never worked so with 3 engineers onboard we bougth tools and fixed the problem ourselves . But since this isn't allowed, we got a fine when we returned the campervan. Also, when we called RRR about our problems, they hung up on us and didn't seem to care about their customers at all.
This is just half of the problems we had with RRR, so please, do yourself a favour and rent a campervan through someone else!

1Service 1Mechanical 2Interior 1Value