"Unregistered car, poor service."
I’ve never been much of a reviewer but feel the need to let other travelers...
I’ve never been much of a reviewer but feel the need to let other travelers know. The car I rented was not registered, so I could’ve been fined $1,500 had I not gotten an understanding police officer. I was there over Christmas so no mechanics were open and all the accommodation around me was booked up. TA expected me to put my whole vacation on hold and not drive for days. Due to the holiday it took a while to process the new paperwork I guess, so even after they told me I was good to go I got pulled over AGAIN. At that point TA told me they would drive out a new car for me to use instead since it was taking so long to process. So apparently that was an option the entire time!!! I was furious.
Additionally, the whole first week I had it one of the back doors didn’t lock so someone could’ve easily broken in until I took it to a mechanic. I get the feeling they don’t take good care of their cars at all. All the customer service people I spoke to were very nice, but I shouldn’t have had to spend so much time of a once-in-a-lifetime vacation on the phone with TA .
Also, note that the free camping gear provided is terrible. The two man tent was barely big enough for just me and I’m only 5’4”. The sleeping bag was terribly thin so I was freezing until I could get one of those emergency blankets. Crinkly but effective. Just a terrible experience overall .
reliable van that worked well, no major issues.
We rented a Budget Hi Top Camper for three months in the Australian winter for around $3300 (through an agency). One of the cheapest deals we could find, particularly for a Hi Top. The alternative was a Jucy El Cheapo, a Toyota Estima, a much smaller, fuel inefficient SUV.
Overall we were really pleased with the service Traveller's Autobarn offered. The price was great and as it was a budget version we were happy to overlook the wear and tear on the van (e.g. clunky cupboards, bed not that comfortable, CD player broken, air vents not working properly, central locking broken). You can't expect to get a pristine van for this price. What we didn't like was the fact we had to go out and buy blankets because the thin sleeping bags were completely inadequate for the time of year.
We found TAB to be pleasant and helpful on the phone and during pick up and drop off. We have separate insurance to cover all the things that aren't covered by the TAB insurance - single vehicle roll overs, hitting animals, windscreen damage etc, so I would look into that before buying their own insurance (we used rentalcover.com). We weren't pressured into adding on extras during pick up like you often are when renting vehicles.
Our van did break down once (we drove a seriously long way in it) and we found TAB themselves to be very helpful. Their roadside assistance helpline that is outsourced elsewhere was useless however. We broke down in the middle of nowhere and were told that we would have to pay for a tow to get us to the nearest town (this would cost $1800). This was in fact completely untrue. We ended up spending the night in the desert unable to sleep in the van as a result of this. The next day we spoke to TAB themselves who reassured us that this wasn't the case and they sent out a recovery truck at no cost to ourselves. We were refunded the downtime and back on the road shortly.
Overall, I would recommend TAB if you are on a budget and it's not going to be the end of the world if your van has a few little quirks or breaks down. You are renting a vehicle with a serious amount of kms of the clock, so things may fail. We also felt that TAB were honest and weren't necessarily constantly trying to find ways to charge us extra. The rental is cheap, so there are some aspects of the rental which aren't as great as some of the more expensive companies - you can only drive 500 metres on a gravel road to a campsite which is really restrictive (other companies offer more) and the insurance as noted above is not that comprehensive.
If money was no object, I'd rent from another company that offers newer vans that can go further on gravel roads (I think Jucy allows you to travel further offroad to a campsite...). I'd probably rent a 4x4 to be honest, however, these guys are a good budget choice, just make sure you fully read and understand the contract you are signing.
One more thing, TAB don't actually take the bond from your credit card, they just freeze it. This means you don't get charged foreign transaction fees. Other companies take the money and the fees can amount to a couple of hundred dollars.
The stationwagon is simply not as advertised, you can't really sleep in the car, no curtains or tinted windows, no rainshields on the windows - you can't open the windows when it rains, no moskito nets, no plain surface to sleep. customer service very disappointing. you are not allowed to drive at night or on gravel roads (which you definetely have to do to get to some places) - NEVER AGAIN!
Having recently rented a space wagon for a month, we have nothing but positives with regards to our experience with Travellers Autobarn.
The entire process leading up to the rental was quick and straight forward making it very simple and easy to organise and pick up the car we wanted. The staff were also extremely informative about certain aspects such as toll roads and campsites around the country.
Our space wagon was in very good condition, very clean and well equipped for camping whilst travelling the entire length of the East Coast.
We highly recommend Travellers Autobarn and would definitely rent from them in the future.
A great experience and a massive thanks to the company!
Charles & Louise-Anne,
I did a lot of car rentals in my life including big companies like Europcar, Hertz or Sixt as well as local rentals. I even rented a campervan in the USA with "Escape Campervans" which is basically Travellers Autobarn. I was happy with all's the rentals mentioned above and never had problems with those even in case of insurance or ticket issues. Even due to my very good experiences in the USA I decided to go again with Travellers Autobarn.
I rented a campervan with Travellers Autobarn in Australia In 2016 for about 4 weeks. After research in the Internet and a lot of good experiences in forums they sounded like the best option for a budget campervan rental. So at first the good thinks I liked with Travelers Autobarn:
1. The car was very clean at the pick up.
2. Engine, breaks and tires had a good condition and seemed to get good maintenance.
3. Camping equipment was OK, bit to old and crappy so that we need to replace some small parts but at all allright.
So the very necessary basics worked fine then. By what I really did not like is the service and how the company interacts withe there customers. Following points bothered me and in sum shaped my opinion to never rent again with this company:
1. After renting the car, Travellers Autobarn changed there pick up office in Melbourne for the car and did not send us any information about it. We just got lucky that somebody told us a day before in the hostel we stayed. I mean you can change your office but please send us mail and tell us about it Travelers Autobarn.
2. We had technical problems with paying the bond for the insurance (due to low credit card limits) and needed to upgrade the booked insurance package what we did not want. This wasn't a fault made by Travellers Autobarn, but the information about how they charge the bond on the credit card was pretty bad. Furthermore they just gave us the option to upgrade the insurance and pay a few hundred dollars more instead of the bond. So the flexibility of the company in cases like that can be better. We offered other ways to pay the bond like a bank account transfer or or a payment in 24 hours after increasing the limit on the cards - they did not accept. The one way of payment or not getting the car or upgrade the insurance.
3. The car was running OK like mentioned above (engine, breaks and tires), but the outside was horrible. The windscreen had 2 stone cracks, the car had bumps on both sides, the front and the back. OK it's a budget rental, but the employee who did the damage check of the car with us just marked the whole sides of the car on the record. In my eyes this is unprofessional. I asked an Australian car trader I met on the travels if that is usual business in Australia and he really complained about the record as well.
4. As we signed the contract we got explained in detail what we can be charged for (toll fees, speed limit tickets, parking fees, car damages, broken key, returning dirty car etc.). I remember the employee told us that we should be carefull not bending the car key because they have a lot of problems with it. Then he handed a bended key to us about 5 minutes later - not very professional Travellers Autobarn.
5. We got a small scratch from a stone in the windscreen after travelling with the car. So we had insurance for that and informed Travellers Autobarn via E-Mail. They wrote back that it's no problem but we should cover it with a sticker they store in the car for that issue. Unfortunately Travellers Autobarn forgot to do place the stickers in our car. It's just a tiny think but shows me one more time how they work.
6. As we returned the car in Brisbane we had to wait for about 1 hour before somebody had time to check our car and returns it. There was 1 employee in the office for about 8 customers who wanted to return or pick up a car. Sorry its not enough. I have seen some other employees there but they did not care about us and did other stuff - I think they haven't been responsible for the office stuff and did the maintenance on the cars.
7. After finishing our holidays I received a charge on my credit card with 75 AUD 7 weeks after returning the car and no further information from Travellers Autobarn. I knew it would be a ticket issue (it's part of the rental contract) and asked Travellers Autobarn by E-Mail to send me details. They did and it was an issue about a toll road used and not paid. I checked this payment and date and as far as I see I paid the toll fee. As I told travellers Autobarn and sended them the payment part from my credit card bill, they wrote me back that they haven't done an error on the issue and neither the toll road company and I have to pay the toll company. I think they never checked my complain and just send me prewritten standard mails that are matching for everybody. What bothers me most is the fact, that Travellers Autobarn did not send me details about the issue but charged my credit card. So I still had to pay the toll fee at the toll company, luckily I recognized the charge on my credit card and could ask what it is for otherwise I would not have known about that problem. So Traveler Autobarn what is the 75 AUD for if you even not inform your customer about a ticket?
To sum up I have to say that I am honestly unhappy with the service and the communication Travelers Autobarn did. If I see the market for budget campervan rentals in Australia I would suggest everybody to hire with a different company there are enough other options.
We travelled from Perth to Darwin and drove 7000kms with the station wagon during 1 month.
Everything was fine on pickup. The car and the living equipment were very clean. We have our own Inflatable mattress so it was quite confortable to sleep in the car. When it was hot during night time, we slept in the tent they provide in the living equipment.
Even if the car was a bit old (around 280 000km), it doesnt consume a lot : 9.5L/100Km
We just had a problem the last day in Darwin with the battery. We called the road assistance and 30minutes later, we had a new battery in the car without pay anything.
Kimda & Gautier from live-our-trip.com