"Campervan was defect"
We are dissatisfied with the service, they could not offer what they had pr...
We are dissatisfied with the service, they could not offer what they had promised and what we paid for.
- We rented the Seeker (largest and most luxurious model), but this model was not operating due to a defect. They knew this on forehand, but they decided not to inform us before our arrival
- They gave us a Explorer (downgrade) and said we should be happy, as they provided a campervan with the same comfort (definitely not!). The explorer is smaller and is missing the comfortable extras such as awning, XL size fridge/freezer and solar...)
- We received a refund, but this was only NZ $ 25, - (€ 14.70) per day (we travelled 25 days) on a total amount of NZ $ 10.450 (€ 6145, -). The prices are not transparent, so we had to trust them that the difference in price between the Seeker and Explorer is indeed NZ $ 25, - per day.......
- No compensation provided for the inconvenience and the comfort we have missed during our trip
I must admit that I was a little bit skeptical about The Bay of Islands Campervans website. Nowadays there are so many fake sites on the Internet that I thought it could be a risk.
But the site of Bay of Islands Campervans is definitely not a fake site, it belongs to 2 hardworking men (Nick and Rob), originally from the Netherlands.
We arrived in Auckland, New Zealand on Thursday, January 18 and the next day we had a domestic flight to Kerikeri. It was there that we met Nick and Rob and they brought us to their home at Paihia, where we were welcomed very good. They invited us to have dinner with them in Paihia and the next morning, after having slept in their B&B, they explained the Seeker to us. In a relatively short time you receive a lot of information, but they were very patient and explained all the functions of the camper.
The service given by Nick and Rob is top. Whenever we had a question, while being on the road, we got an immediate reply. Communication with them (and the home front) was very easy thanks to the internet connection on board of the campervan (the signal was excellent for 39 days out of 40).
We think that internet on board of the Seeker is a big advantage. The self-contained campervan has an excellent bed (very important for elderly people), a specious fridge and enough room in the freezer, a toilet and shower (although we never used the shower). We were very satisfied with this campervan. The car was not difficult to drive, although I have to admit that I made a stupid accident at extreme low speed when I started the car and overlooked a car which was parked in front of me (luckily no personal injuries). I was very much confused because of this accident and when I phoned the boys their support came immediately. I am still thankful for that.
I can highly recommend to rent a campervan with them. Of course it is far from being cheap, but you are on holiday and with their campervan you can drive safely and enjoy the paradise, which New Zealand is.
After being with this campervan for 40 days we left New Zealand on Wednesday, February 28. It was a fantastic holiday.
Francesco and Pauline NL