Happy Campers

Don't rent Happy Campers, we absolutely don't recommand it! We had a van for 1 month in january 2020, in very bad shape, with tyres so old that we had a low tyre. We had to pay (tyre and AA intervention) and Happy Campers did not pay back and still don't answer our mails 4 months after. Many other problems including security. We wish we had paid a little more with other companies with vans in better shape.

They are thieves!! run away from them !! we rented for three months an autonomous van which had only problems (electricity, leaks, ...) it spoiled our trip! we had to return it after 1 month because of the Covid-19 they did not return anything! they kept several thousand dollars for them for no reason! other travelers were happier with other rental companies!

****DO NOT BOOK WITH THIS COMPANY!!!!**** To be honest I wouldn't even give this company a 1 star rating! We had a campervan booked for 8th April 2020 for 1 week from Christchurch, so looking forward to it and then obviously Covid-19 happened and New Zealand went into lockdown on a stage 4, as we are from the UK our government told us we needed to get home ASAP which we tried to do but flights kept getting cancelled. I informed happy campers about the situation and they were no help at all and just said they will not offer us a refund and they are now ignoring all my emails!!! This is disgusting customer service as this is a world crisis and completely out of our hands and have been informed by New Zealand government to stay indoors for 4 weeks minimum!!! ****DO NOT BOOK WITH THIS COMPANY!!!!****

The Campers are hit and miss, we got quite an old one which was rather banged up on the outside. Saying this the inside was vey spacious and clean! We were very happy with the camper overall. Main plus points: Cheap Spacious Comfortable Main downsides: Old and drank petrol (alot) No phone chargers And can't be plugged into power

I would not recommend this company to anyone and I will definitely not use it again. I would describe this company as unreliable, unhelpful and unprofessional. My partner and I hired a camper van for two weeks for our trip on the South Island. On the second day, we drove to mount cook. It rained heavily and one of our windows did not have a good seal and the rain started to leak through. This leaked onto all of our bedding and mattress. After 20 minutes of trying different numbers, we got through to head office. We explained the situation and asked if we could get a replacement vehicle and we could meet half way as per the “exchange vehicle” section in the contract. They said no and that we would have to drive back to Christchurch to swap the vehicle (which was the opposite direction of our trip). We weren’t happy with this and asked for other options. The guy on the phone was rude, unhelpful and unapologetic the entire time. He said short comments such as “well why didn’t you check it was raining” “Just put tape on it” “let the bedding dry out”. We explained that the vehicle should be weather tight, we were 1 hour from any shops that would sell tape and also have nowhere to dry the bedding because it is cold and raining outside. He then hung up on us. We called back and came to an agreement that we would drive to a town and get a mechanic to fix the window the next day and that for the night we could stay in a motel as all of our bedding was wet. We asked for a refund of $160 as we could not stay in the van that night ($160 was our hire price per night), which they agreed to. In the end the tape worked and we received a $160 refund. But the customer service was terrible and very rude. When you are on holiday and you have a problem with your vehicle you would expect to call the company for help and recieve friendly service and at least an apology. I could not believe how rude they were. It gave us unwanted stress and frustration. Luckily, the vehicle was mechanically sound, I would hate to think what would’ve happened if we broke down in the middle of nowhere. Also on further inspection of the window prior to getting tape on it, we could see they had put silicone on the window edges on the outside suggesting a known problem with the window leaking. Due to time constraints and having to book things quickly, we did not read the many bad reviews of this company. Please do your research of this company

We booked a 3 person campervan with Happy Campers for 4 weeks in January 2020. I cannot recommend the company because of serious safety issues with the campervan and the bad customer service. So here is my experience: As we picked up the car they told us that we have a big scratch in the windscreen and they have no other campervan available. They said that the car was dropped off one or two days before and because of new years day they weren't able to fix it. So we had no other option to agree with them that we have to bring the car to a repair shop when they open again after holiday (4 days after pick up). After asking them for any refund for these circumstances they told us to give us a refund of the hire rate for one day. After 4 days we called happy campers to get to know where the next repair shop is. They told us we don't have to repair the windscreen, because the scratch was not getting bigger. We said that it is unsafe to go on driving with that, but they just said it's OK. Since we wanted to continue enjoying our holiday we finally agreed to not go to a repair shop. But the correct way of dealing with that would have been to ask us if we would like to go to a repair shop instead of telling us to go on driving with that safety issue. Moreover after a few days I recognized that the profile of one tire was almost gone completely. Sad I didn't checked it at pick up (in trust the company checked everything) I decided to go on driving with that because I didn't want to lose time by going to a repair shop. On our last morning I recognized that the profile of that tire has gone completely, because I could see some white thread on top of the tire coming through the rubber. I decided to not continue driving with that serious safety issue. Imagine you get a bumper driving in these winding streets can cause a severe accident. Because it was our last morning I changed the wheel by myself instead of calling happy campers and probably be told to go on driving with that old wheel. When we dropped off the campervan we reported these serious safety issues to happy campers. We still wanted to have a refund although we didn't go to a repair shop but because they let us driving in these unsafe conditions and because we had to change the wheel to avoid having an accident. The manager revised any needs for a refund because we didn't go to a repair shop and tires can look like this after some time. He didn't understand that it is their job to check the car before they hand it over to their clients and to change a tire BEFORE the profile is almost gone. Because tires shouldn't look like this when you are interested in driving safely (obviously Happy Campers isn't interested in the safety of their clients). He didn't understand as well that it was our risk driving with a scratch in the windscreen and getting stopped by the police to pay a fine. And he didn't wanted to know that it is their responsibility to hand over a checked car without any security issues. When I heard his arguments I was laughing at him because he didn't want to understand that these were serious safety issues. I think he actually got every single stated point but he didn't want to agree to not pay any refund. I think that's one of their business rules or a personal business goal to do anything to avoid paying any refund without carrying about the clients rights nor their satisfaction. Because it didn't make any sense to continue arguing we just left the company and will never go back again. I'm going to hand this case over to my international defence insurance so they get what they deserve when they are playing with the safety of their clients without taking any responsibility.