"Just dont go with Jucy - WORST EXPERIENCE EVER"
JUST DONT GO WITH JUCY! We booked and paied for a campervan weeks in advan...
JUST DONT GO WITH JUCY! We booked and paied for a campervan weeks in advance. We got the car in Auckland today before 9am. After a 2h drive, the car just broke. Now it’s 9pm, we are still stucked, with no car and no solution. We lost the whole day and are about to lose another one because nobody in the 24h jucy service knows anything. They put us in a hotel and did not tell us what to do or what to expect. Honestly they could not care less about their costumers.
I think the problem doesn't come from JUCY but from HIT THE ROAD. Be careful if you decide to rent a Campervan from this website. I had a huge problem, when we arrived the first day to take the Campervan, there was no booking at all !!! Even if Hit the road had already taken all my payment...!!
So we lost one day of driving and we had to bring forward a lot of activities... And you can imagine that the time is precious in NZ because you can't drive very fast....
Soyez vigilant si vous réservez avec HIT THE ROAD, Ils m'ont débités la totalité de la réservation et la mauvaise surprise quand nous sommes arrivés, c'est qu'il n'y avait aucune réservation à notre nom !!!! Donc obligés de rebrousser chemin avec nos bagages, prendre une nuit d'hôtel et attendre le lendemain pour avoir notre van.... Bref une journée de perdue et sur 11 jours en NZ, ça fait beaucoup car vous ne pouvez pas rouler à 100km/h !!!
Arrive to pick up our van on time and we were there for almost 3 hours. Roof rack we had pre-booked was not installed and they had no staff available to do it. We ended up installing it ourselves. No vehicle walk through. I asked how to use the stove and when they went to show me they found out it was broken. So had to wait to have it replaced. Then even after we prebooked with GPS and wifi tablet they tried to give us just the GPS. No instruction on how to use it. 3/4 of the snaps for the curtains were broken so not very private and no sleeping in. Key fab to lock doors was broken so we had to lock doors every time from drivers side. Van was dirty inside especially on ceiling. When we returned the van we complained and were told they couldn't do anything for us because we picked up the van in Auckland and were dropping it off in Christchurch. So they submitted a complaint through their system. It's now been almost 3 weeks since we left NZ and haven't heard anything from them. I even emailed 3 more times. Do not rent from Jucy. I heard so many other customers complaining about things when we dropped off the van. At least we were not the only ones!
We chose JUCY as it was the most cost effective for what we were looking for (self-contained with shower and toilet) The campervan was everything we needed and it drove really well. We had a few issues with the GPS and WIFI along the way but their customer service was good and they gave us a refund on that part of our rental. I am giving them an 8 instead of a 10 because the look of the campervan is really tacky.
Jucy is definitely an Editor's Choice brand. They have been so successful in their march to world domination for a reason - customer satisfaction. The campervans are unique and so is their brand. Keep them in mind when you are comparing companies and quotes.
My partner and I hired a Jucy Van in New Zealand from Christchurch. We got the comprehensive insurance on the van, so our attitude to any challenge we faced was "It's ok, it's a rental." We were covered for just about anything as long as long as we didn't roll the van. We highly recommend getting this 'all smiles' coverage because it also protects you from some of the hidden fees you won't know about unless you read the fine print.
The van got us where we needed to go, but it was sluggish. There was something wrong with the transmission as it wouldn't stay in a low gear to climb hills, which are plentiful in the land of the long white cloud. Despite our problems with the ol' girl, she got better with age, and by the end of the trip she was roaring up hills. We don't know why it was so poor at the beginning of the trip.
The inside of the van has everything for you to be self contained, but all the items take up space. There wasn't much room to store our skis, so they ended up sitting in the shower and toilet area, which we didn't use much as they're everywhere in NZ! Not much room to swing a cat around in the van, but for the price, it was fine. It get's a thumbs up from me.
Overall, the van did the job. Maybe hire something if you have more than two people, or you're planning to sit in the van heaps. We were always out and about, so it didn't phase us too much. The best thing about the van was seeing other jucy vans with people just as excited as we were to be driving around having the time of our lives. The apollo folk were not as fun.