Jucy

My partner and I hired a Jucy Van in New Zealand from Christchurch. We got the comprehensive insurance on the van, so our attitude to any challenge we faced was "It's ok, it's a rental." We were covered for just about anything as long as long as we didn't roll the van. We highly recommend getting this 'all smiles' coverage because it also protects you from some of the hidden fees you won't know about unless you read the fine print. The van got us where we needed to go, but it was sluggish. There was something wrong with the transmission as it wouldn't stay in a low gear to climb hills, which are plentiful in the land of the long white cloud. Despite our problems with the ol' girl, she got better with age, and by the end of the trip she was roaring up hills. We don't know why it was so poor at the beginning of the trip. The inside of the van has everything for you to be self contained, but all the items take up space. There wasn't much room to store our skis, so they ended up sitting in the shower and toilet area, which we didn't use much as they're everywhere in NZ! Not much room to swing a cat around in the van, but for the price, it was fine. It get's a thumbs up from me. Overall, the van did the job. Maybe hire something if you have more than two people, or you're planning to sit in the van heaps. We were always out and about, so it didn't phase us too much. The best thing about the van was seeing other jucy vans with people just as excited as we were to be driving around having the time of our lives. The apollo folk were not as fun.

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives. From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence. The mechanical and structural issues were endless: The roof leaked, soaking our bed and sleeping gear. The hose for draining grey water was broken, leaving us stuck with stagnant waste. The shower was completely non-functional. Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard. This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable. Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

I rented a Chaser in Auckland for 15 days. After 40 km the red oil light poped up and we had to go and check the oil level loosing a morning. After 7 days the engine brokedown and we needed to be towed away( They cover just 200 NZ for this and is not written in the contract.If it cost more it is at your own expenses. Luckly wasn't the case) . At the phone during the night they are not able to help you for the organization so we had to call back the next morning and sleep in a random parking lot and be towed again the next day. We were almost in Wellington ready to go to the souther island but we had to go to Auckland by plane to take the replace vehicle because they don't have anything in the south. We took the other van. This one was quiet dirty, the pans and the kitchen stuff a bit smelly, no tabs for the wc, no dishes soap and the tank wasn't full even if we had the option full-to-full. The first night we discovered that the domestic battery was dead. We couldn't use the water, the fridge and anything else unless the engine was on or attached to the power. We couldn't do our holiday because of that. They refounded us some expenses and some days with no problems but still not enough to cover the stess, the loss of time and all the activities we couldn't do because of the issues... I can understand the breakdown... Can happen if cars are old or badly kept but the domestic battery should have been checked out before every rental and changed time by time. At the end. If you can, don't rent from them... There are so many other valid options and companies... If you have to hire a van from them check everything out really carefully because they don't do it and ask for the missing things. Worst experience ever. Really TOO expensive for what they offer. I'll never repeat the mistake to use JUCY as a rental company.

In terms of mechanical quality we had no big problems with the vehicle. However the leflt dors and window did not open, but after turning off and on the car it started working. The interior of the car was in overall good condition. It was not really very clean, with a bad smell, and had to clean my self. The plates, cups and all the kitchen stuff were well preserved. The curtains were a bit damaged (specially the back ones) but mo big deal. Staff and pick up and drop off were very nice, the only thing I would recommend is to explain a bit more carefully the functioning of the car, as it was our first time with a campervan, and the all explanation took less than 1 minute. Overall nice staff, quality of the car ok, but if you compare with most of the cars you see on the road, I think it is in better conditions.

We rented the Jucy compass van for our 2 week trip around the South Island of New Zealand. We collected the van from Christchurch airport. The overall collection process of the van was very unprofessional. After waiting over an hour we were shown to our van. The girl who showed us around the van lacked professionalism and provided us with a undetailed tour. After leaving the depot, we had a closer look of the van and facilities to ensure all was right. Unfortunately we found sand all over the fold up camp chairs which we could have got over. However when we checked the portaloo it was not clean and there was faeces on and around the portaloo. We were very unhappy with this obviously so returned to the depot. We spoke with a manager who apologized and stated they had a thorough cleaning process but yet missed this. We were provided with half a day refund for the time missed traveling however no compensation for the dirty toilet and facilities. In the moment we agreed to this as we just wanted to get on our trip, but did not feel it was sufficient and were just overly unhappy with the whole collection process. The van itself was sufficient for what we needed but very overpriced. I would be reluctant to hire from this depot again. Our drop off process in queenstown was pleasant and the lady we dealt with was helpful.

Fantastic rental! The staff at Jucy was amazing from start to finish. The campervan itself was very reliable. I would recommend JUCY to anyone looking to do a road trip in New Zealand. Thanks JUCY!