"Bad, Just bad"
Very bad experience ! Made 2 bookings for 2 different time at the London...
Very bad experience !
Made 2 bookings for 2 different time at the London Location.
Received a confirmation email mentioning a different location. Been overcharged for the daily rate so I called the customer's service which explained that the website was not updated and the location had been changed. Price of the daily cover was a mistake and will be refunded.
Fair enough, location was annoying but could deal with it. Next morning, I received again a new email mentioning a 3d location. I called and they explained that they did a mistake but the location is a different one. Which is far away from London ! Location I can't make to so I ask to cancel all bookings (worth £600) which the person agreed to but warned me that this had to be decided by the head office in AUS. Fair enough, for the next 3 weeks, no reply, no email, no answer on the online chat, no answer on the phone, all leading back to the head office which send me an email that they were looking into it.
Since then Radio silence, lost the money, officially taking them to court now if the BVRLA can't resolve the issue before.
BE MINDFULL AND CAREFULL WITH THEM!! Worse communication and customer's service ever !
Don’t get fooled by their cool looking website; beware of this company! They will steal from you!
The long story: I have booked a camper from them in Johannesburg, South Africa. The pickup process and whole rental experience were a bit doggy. The pickup was not close to the airport as advised but in a residential area somewhere in Jo’burg. When I left their premises, they couldn’t provide me with any papers regarding the car and when refueling, I had to find out, that the petrol was leaking. Besides that, the car’s battery was that bad, that I needed a jump start every single morning. After four days, I have agreed with Wicked Campers representative on the phone, to buy a new battery.
A few days later, I returned the car, freshly washed and without any damages - including a new battery + the corresponding invoice for reimbursement. That was over two months ago and neither my security bond nor the price for the new battery has been refunded to me. In total, the owe me more less 390 USD!
None of my emails were answered to resolve this problem. I hope this can be a warning for anyone being interested to rent from Wicked Campers in the future. Stay away from them. It’s not worth having such a rip-off company ruining your road trip!
We used wicked campers for a three week trip from Auckland to Christchurch. Being two 21 year olds, wicked campers were by far the cheapest. Easy process to pick the van up, got a self contained van even though we only booked non self contained (lucky they gave us a free upgrade because we needed it!). Van didn’t have any slogans on sides - which we didn’t specially request. Van went well, bed was as comfy as expected and van was clean. Got a crack in the windscreen 2 days before we were due to return the vehicle, we called roadside who said we could have it fixed within a few hours or simply return the van with the cracked windscreen as it was covered by our insurance. Returned the van with cracked windscreen, advised the staff who checked out the car upon return and they were fine. Received our bond back within specified timeframe.
We could not fault wicked campers and were really happy we got such a damn good deal.
THE WORST PEOPLE TO DEAL WITH. Dont get tricked by their low price. We hired a van for a week from Christchurch to Auckland. They showed me 3 vans to choose from. I chose the one that looked the cleanest.
Bed - Full of bed bugs and smells urine.
Kitchen area - cocroacks filled
Dont even think of using their cutlery if you have self dignity.
Storage boxes - had leftovers from previous hirers
Gear box - For some reason the van doesnt want to go from 2nd to 3rd gear. this happened within 3 hours into the first day. Called the mechanic, who was someone in Australia, blamed my inability to drive manual vehicles(for records I have been driving manualvehicles for 23 years now). Van was virtually undrivable on the way to Queenstown and we are stuck in the middle of the road.
Retuned the van very next day at queenstown, they were not ready to provide a replacement van or do a refund. Refund can only be done the owner who can only be contacted by email and he never replies. I would rather cancel my holidays than hiring from them again.
unique campervan and helpful staff
I'd just say beware of this company. Booking process was mostly fine, then apparently something in their system duplicated so they tried to charge us TWICE the amount, before we had even arrived in New Zealand or picked up the van. An email pretty much sorted this bit out.
It's the lowest price you'll get for any campervan hire in NZ but you really do get what you pay for.. Not great facilities, dirty, cracked windscreen that they didn't even bother to fix... Don't get me wrong everyone who we dealt with at the depot was really friendly and chilled and thankfully we didn't have any problems with the camper during the time we drove it around NZ.
The MAIN problem with this company was when we dropped off the camper. The lady inspected it and everything was fine and she signed us off. We had even vacuumed and cleaned it to the point where it was cleaner than when we picked it up. It was when we returned to the UK and after about a month and a bit, I tried to contact them about the bond money, which was written in their agreement that they would return it within a certain time limit. They then responded by saying we had CRACKED the windscreen and got some random fine somewhere, so deducted that automatically from our bond money without even contacting us about it. There was no document or evidence or invoice. Luckily I had paid through my credit card, and opened up a dispute with them. Let me be clear that we did not crack the windscreen at all, it was already there when we picked up the camper. So clearly they must've charged the last person who was responsible but didn't even bother to fix it!! Then after about a month, they changed tactics and made up a completely new lie to try and charge us for it. Eventually we got the full refund back.
Basically, just be careful of this company. The price is decent if you don't care about luxury or sleeping comfy for your trip etc. But it seems they are keen to try and scam people out of their bond money by making up things.
The vehicles appear cheap. If they know you are from another country they create false charges a couple days after you are gone knowing you will have trouble disputing from another country. We were charged for a cleaning fee which we had already paid for of $200 because we left a bag with two apples in the car. We were charged $800 for a dent in the top of the car that was there when we rented the vehicle. Do Not Rent From Them!