Britz Campervans New Zealand

PROS: 6-berth Mercedes, VG steering. Comfy and roomy for all our XXXXL body size, even shower/toilet cubicle somewhat. Strong camping chairs. CONS: Poor system management illustrated at pick up and drop off. Queues. Health & safety strike hazard with moving vehicles, and pedestrians moving in and around vehicles, especially children. Inability to engage professionally with the customer. Relying on the THL APP to provide the customer service role. No THL APP video that covers the operation of all the front dash board and driver side steering features. No interior check of the vehicle carried out at pick & drop off. Windscreen damage should be included in basic insurance cover. Keep left sticker worn. Better to have on steering wheel. No instant 0800 HELPLINE or ROADSIDE ASSIST number. Sticker on sun visor or glove compartment. Reversing camera not very clear. Tables behind driver seat banging and sliding. (reported on drop off) Velcro strips worn away. (reported on drop off) Awning mouldy. (reported on drop off) Sloppy customer service hasn't put us off repeat road trips, just know what to expect at the branch.

Really nice people. However the collection process leaves a lot to be desired. Almost an hour wait at the airport after having been advised it would be 5 minutes. The driver wasn’t aware of the names of their third party booking company. So advised us just to wait. 3 shuttles slater and he realised our booking Company was in fact with Britz!! So that had a ripple effect. Upon arriving at the Christchurch Britz depot where the numbers waiting was extensive! To add there was no evident order for check in. Advise was to Just find a table (of which all were taken) have a coffee, wait and someone will come see you!!! Well that was another long wait!! Britz pride themselves in being the biggest motorhome rental company in New Zealand. But in my opinion they have grown beyond their means and are presently unable to effectively manage the administrative processes associated with that growth! Which Affords a Really unfortunate initial experience to holidaying in New Zealand’s beautiful South Island. Sorry Britz but you need to pick up your game!

We rented a Britz campervan for 18 days in December 2019 and January 2020. It took over 3 hours to be given our campervan. The condition of the vehicle was appalling. The fridge didn't work, the main house door to the vehicle fell off on Christmas Day, the hinges came away from the body of the vehicle. We were asked to drive 5 hours back to Auckland to get the vehicle fixed because all the regional repair centres closed on 20th December for their Christmas Holidays. Who runs a company for tourists over the holidays without any service support! The campervan was a heap of rubbish! Andy

We rented a 4-Berth Maui for our recent three-week trip. There were two of us, and I can't imagine having four people in there, but I guess it's technically possible. After speaking on the phone with a booking representative, I chose to spend the extra money to go with Maui brand, because we were told they were newer models, and quite frankly I didn't want to be stuck broken down on the side of the road with an older model. WELL, we don't feel like we got what we paid for AT ALL when it comes to quality or service, and we paid a LOT compared to lower cost models/companies. First of all, the service at pickup and drop off was terrible. The rep who was supposed to give us detailed explanations of how to use everything in the RV acted rushed, like she had better places to be. At one point, she actually SAID "I don't have time to show you that!" The RV was well equipped, but it was extremely noisy with pots and pans rattling around - we had to put paper towels between them all to reduce the annoying noise; the microwave mount was broken, so the oven kept sliding out and making horrible ratting noises as we drove - for the last two days we were afraid it was going to come crashing onto the floor at may times. The roof hatch flap was broken, so we couldn't open it for air ventilation, and somewhere on the roof there was a leak, so when it rained (which is did a lot while we were there), water would come with a heavy flow down onto the counter and got our bed wet - we had to resort to keeping towels up on the counter the whole time. And the worst part was we had a dead house battery the first time we tried to freedom camp without power hookup - we called the help line, and they told us we had to take it to a service center four hours out of our way the next day - which of course burned an entire day of our trip for us. We loved our trip to NZ and would certainly recommend it to anyone, but I could never in good faith recommend Britz or Maui, as I found their product and service to be strongly lacking for the money paid.

This was my first Britz rental and my forth camper rental in Aus/NZ. The Auckland pick-up and return depot was very clean and nice, and all transaction went smoothly. The 4 berth camper was perfect for a couple. The Vehicle had 74,000 K, was clean and mechanically sound, with good tight steering. The included Kitchen and bedding amenities were nice. Britz was a little more expensive than the competitors, but I was satisfied with the value we received. You can rent cheaper vans, but Britz does seem to be better. I hate to repeat a cliche, but you get what you pay for.

Nice performence of Maui Campervan I love using campervan and this is my new experience using campervan.. thx to Maui for the services..