"Dont come near this company!!"
I would just like to support the last posts. We had the exact same problems...
I would just like to support the last posts. We had the exact same problems. On top of receiving a faulty car and NO support from the company, we havent received our 5k bond back as mentioned in the previous posts...
If you have 5k spare to gift to someone and want to have a horrible time please rent off this company...
otherwise STAY AWAY
We had an issue where the vehicle we booked could not be provided due to circumstances outside their control. The request to cancel based on this information was not well received and we were made to feel like we were committing some gross injustice with the request for a refund. Although their actions are defendable within consumer law, their conduct was not becoming. We felt harassed and told our decision to seek further counsel on the matter was taken as a threat. Furthermore, some quick research demonstrated a string of previous unscrupulous behaviors logged with the Office of Fair Trade Queensland, ACCC, as well as the media.
Now we are out of pocket an one thousand dollars. Although there have been plenty of happy customers, our experience dealing with this issue would suggest that if things go wrong you will receive little sympathy from this company. It is also worth paying attention to the terms and conditions on their website, as some clauses raise the eyebrows. We know there are plenty of other vendors in the area with competitive pricing that can provide an excellent experience with a smile. We know this because one of them made an excellent holiday possible at very short notice.
Anticipating an rambunctious, resentful response i will add that this review is not designed to slander or defame this company. There will be no conversation about who was right or wrong. It is simply to provide what i hope is a measured retelling of my experience.
Terrible company, never returned the bond claiming the company was sold during rental period! New owners not taking any responsibility either. Avoid at all cost, there was a deliberate intention to extort money with no intention to refund. I wish I had seen all reviews before renting.
We are another couple that hired a vehicle through this company and we too cannot get our $5,000 bond back. Desperately trying to get it but looks like we will not. We just wanted to write this in the hope that people read as we dont want this to happen to anyone else. This company is untrustworthy and theives.
I rented a 4wd with rooftop tent for 10 days over the christmas period. The vehicle was in good condition dispite the fact it had 3 A/T tyres and one road tyre, the tent was a bit worse for wear and the engel fridge didnt work. I fixed the engel out of my own pocket on the trip, assured that I would get reimbursed for the expense by Australian 4wd.
I returned the vehicle 10 days ago without any issues on return. I have followed up regarding my expense reimbursement and security bond, I have not received my $5k security deposit or expense reimbursement. I have been informed that Australian 4WD is under new management and the new owners do no have access to the deposits. The previous owners have liquidated the company. Dispite the fact that my rental contract occured post company sale and is with the current owners.
This company is a scam and an untrustworthy. Neither the old company or new owners are willing to deal with this issue. Avoid at all costs.
Here is what I received when asking my bond refund:
This is a courtesy email for all recent Smart Corporation Pty Ltd (trading as Australian 4WD Hire) customers that are waiting on their security bond to be refunded.
As of December 19th 2019 Australian 4WD Hire has been sold by Smart Corporation Pty Ltd and we are now operating under completely new Owners and Management.
We have just been made aware that the new Owners and management do not hold or have access to any bonds that were paid prior to this date as they have been paid into Smart Corporations account, and some lingering payments paid after 19th of December 2019.
We have also just learned that Smart Corporation is going into liquidation, and any monies that have been paid to them for security bonds or rentals is in the hands of the liquidator
Any funds paid into the account 424091751 or 486687420 are no longer under the control of Australian 4WD Hire. Which is a trading name and not the company.
We legally have no access to these accounts and only the Liquidator has the authority to release these funds to customers.
We have been directed to provide the Liquidators details to all creditors so they can get in contact about recovering the funds they have paid.
As the bonds are meant to be paid back by the Owner, you are classified as a creditor and should be refunded as such.
The Liquidators details are:
Contact - XXXXXXXXXX
We do understand that this is a major inconvenience to each of you and we hope that this matter is resolved for you soon.
During this time we do expect call volumes to be quite high, so if you have any questions we recommend sending an email and we will respond within 24 hours.
Unfortunately we have no other information than what has been provided, as we have only been informed ourselves as of 7th of January 2020, the Liquidator will be able to provide you with more information and assistance.
NEW MANAGEMENT of Australian 4WD Hire
I would like to express our sincere appreciation to the following gentle men of Australian 4wd hire who make our trip in NT Australia was very memorable and wonderful.
2.brett Riley (JJ car)@darwin
Brett is so kind to explain the details of 4WD Land crustier Prado car and its camp accessories with polite and courteous manner. We have complete satisfaction with their excellent service support. It was wonderful experience with all staffs of Australian 4wd hire to whom i deal with them by email from Singapore. Every thing went on smooth except security deposit payment band transfer which is small glitch . However, I managed to resolve this when I was in Darwin.
Thanks for australian 4wd hire for their excellent service support which is beyond mile stone. I have already recommended their company to all my Singaporean friends net work. Hope soon you will get more business from them as they will quote my name as reference.
It was great experience with Australian 4wd hirer. Their response is excellent and much appreciated. As a well satisfied customer during my trip from Darwin NT to kakadu and Katherine in the second week of December 2019, I recommend them strongly for any one who look for leisure or adventure trip in Australia. They are truly trust worthy.
Well done bravo Australian 4wd hire. Keep it up the excellent work.
Senthil Kumar Rama Moorthy
Roundtrip all Australia 25000km without any problem.
The car was very cooperative, and each time i had to contact the company, i received immediate answer.
Bond back very quickly.
2 times 10000 km servicing with 4WD garages, efficient.
Thank you for your valued business and support, we are pleased you have enjoyed your hire with us and we look forward to assisting on your next 4WD adventure!
We have hired Toyota Land Cruiser from 4WD Australia Hire for 19 days trip ex Melbourne. The booking was made few months before trip started, deposit paid. List of location we planed to visit was provided few weeks before departure what give us plenty of time to design itinerary. There were no issue to get permission to visit each place. Contact with them and car collection was very professional and prompt. Appointment for collection was scheduled for specific time, so there was no waiting or delays. Car was checked precisely and instruction how to use the car and equipment was given in a clear and an understandable way. The car itself was perfect. A big plus was a driving comfort on stony, rocky, sandy and consolidated surface. Easy to drive (especially for womens), we drove with the pleasure, we just loved it. Rooftop tent amazing and suitable almost for each type of environment. Takes about 5 minutes to set i tup, plenty of room inside, comfortable, can fit easily 3 girls. Basic equipment provided (large fridge, chairs, table, stove, light). USB, extra car charger slot and power socket was very useful, especially if you have cameras and other electronics to be charge. We have drop the car in Sydney. On the return, again professional check out (make sure you give a car good wash), took us about 10 minutes with no doubts. There is nothing to complaint about. The only thing company could consider is providing cutlery and cooking gadgets but this is only suggestion. It is worth mentioning about competitive pricing. I will definitely book through them again. Strongly recommend.
Thank you so much for your feedback, we are extremely pleased to hear that you enjoyed your hire and that the vehicle and equipment were well suited to your needs. We sincerely hope to see you back again soon for another 4WD adventure!
I recently completed a solo 4 month tour of Australia, driving a rented 4WD and pulling a camper trailer. In the process I interacted with a variety of businesses, from mechanics to camper sales and repair people to insurance companies and camping stores galore. Of them all, Australian 4 WD HIre was the most ethical and fair and offered the best customer service. The contract businesses where I pick-uped and drop-offed the vehicle were efficient and happy to help with whatever I needed. I interacted primarily with the main office and the staff was consistently friendly and professional. They made the rental process easy from beginning to end. The Toyota Hilux I used was nearly new and in great condition. Any issues or concerns I had were addressed immediately and a regular tuneup was done when needed. I liked the Hilux so much that when I went to Tasmania for a month they held it for me, losing the rental income they could have gotten during that time. Unfortunately, I had a small accident during my last month of renting the Hilux, causing some minor cosmetic damage. The company would have been within their rights to completely replace or repaint the damaged door panel. Instead they found someone who could repair and repaint just the ding, saving me hundreds of dollars in repair costs. They had the repair completed within 2 weeks and returned the rest of my bond as soon as repairs were done. Based on my month of renting from them I highly recommend Australian 4 WD HIre!
Thank you so much Loryn! It was an absolute pleasure hiring our vehicle to you over the course of your 4 month trip around Australia. Your cooperation and patience made things like mid-hire servicing a breeze. It is wonderful to hear that you were happy with the whole process from beginning to end and we can only hope that you choose to visit again in the not so distant future. Should this happen we look forward to assisting on your next 4WD adventure. All the best from the entire Aus 4WD Team!
We rented a 4wd vehicle from Brisbane to take onto Fraser Island. It was great value for money and the vehicle was in fine working order.
Thank you very much for your review J.S. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and support and look forward to assisting on your next 4WD adventure
Australian 4wd Hire was efficient & friendly during both pick up and return. The vehicle was in excellent condition (bearing in mind they are not used in the same conditions as normal hire cars) and was very capable & comfortable. Together with the recovery equipment the whole package worked very well. It's worth checking camping gear before leaving on your trip because it's not possible for them to guarantee the odd tent pole isn't missing. Despite what some Tripadvisor reviews have claimed, our experience was, as long as you look after the vehicle, drive according to its capabilities & tolerances, and give it a grateful wash at the end of your trip, you can expect to have you security bond returned quickly and with no complications. Thank you Australian 4WD Hire for a great trip. Hope to see you next year!
Thank you very much for your review.. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and support and look forward to assisting on your next 4WD adventure.
We had a 4WD from Australian 4wd Hire for 15 days late Aug - early September and drove down from Darwin to Melbourne via Lawn Hill NP and the Gulf of Carpentaria. The vehicle we had was in excellent condition and performed really well on the trip.
Communication with the company was first rate - always a response to our queries via email within an hour and the security bond was also returned promptly (within a couple of days) after return of the vehicle.
We would have no hesitation in recommending Australian 4wd hire to other travellers - their customer service was outstanding.
Hello Richard, Thank you very much for your kind review. We are very pleased that you enjoyed your hire with us and that you would recommend our business. We sincerely appreciate your business and support and look forward to assisting on your next 4WD adventure!
We hired the FJ Cruiser for 10 days, picked up from Darwin, drove up to Wiligi Outstation in West Arnhemland, through to Mataranka, Daly River, Dundee and back to Darwin - we could not fault the car, all equipment was provided and was of good quality. Our bond was refunded very promptly, and we would highly recommend Australian 4wd Hire. Their service and response time to all enquires was fantastic.
Thank you very much for your review Lisa. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and support and look forward to assisting on your next 4WD adventure
The online service team were very helpful and prompt in answering my questions. The payment of fees and bonds was streamlined, and the return of the bond was very quick (not all companies do this!). We received the exact vehicle we requested. There was one item missing and they refunded the amount at the ned of our booking without debate. We drove from Broome to Cape Leveque and back in complete comfort and safety.
Thank you very much for your review. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your business and look forward to assisting on your next 4WD adventure!
Australia 4wd hire was great. They were easy and clear to communicate with and were very prompt on their responses. The website can be a bit confusing but once you submit a 'request' they'll get back to you within half a day.
We explored the Dampier Peninsula out of Broome and we had a comfortable and relaxed time driving the car, it was fast, efficient and a smooth ride.
The bond was refunded quickly and efficiently.
I would totally recommend this company for anyone wanting to explore roads that are off the beaten path! Thanks so much Australia 4wd!
Thank you Alex, we are very pleased to hear that you enjoyed your hire an that the vehicle and equipment were well suited to your needs. It is also a great that our staff were prompt with their responses and were able to answer all of your questions. We look forward to assisting you on your next 4WD adventure.
Dear Maryna and all at Australian 4WD Hire
Many thanks for processing our Security Bond refund so promptly.
We are now safely installed back home in the UK.
We had a fabulous 3-week adventure in the Kimberley. The vehicle was so perfect for our itinerary that included the Gibb River Road and the so-called ‘road’ from the Great Northern Highway into Purnululu NP! It never let us down, and seeing many other identical vehicles on our travels instilled a very pleasing sense of security.
We were very pleased with your high level of service, both at pick-up and drop-off.
We have to say that here in the UK we had a real problem finding a car hire company that allowed us to drive our planned route. Our travel agent here, Travelbag, could not arrange a car for us, so we had to do all the research ourselves.
We were so relieved to come across your website, and found your representatives very communicative and efficient right from our first contact with yourselves.
We have various friends back here in the UK who are thinking of visiting Australia, and we have no hesitation in strongly recommending Australian 4WD Hire for their road trips. We would also use your services again if we were to plan another self-drive tour Down Under - this latest trip to the Kimberley was our fourth visit to Australia, and by far the most adventurous. We can’t stop coming back!
Once again, many thanks for making our Kimberley road trip so enjoyable, with the best vehicle we could possibly have had.
All the best
Peter and Penny Booth
Thank you very much for your review Peter and Penny. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your recommendation and look forward to assisting on your next 4WD adventure!
I have nothing but praise for the operators of Australian 4wd Hire. The whole process from booking to the vehicle supplied and the bond refund where all first class. Broome to Darwin taking in beach driving, Gibb RIver Road, Bungle Bungles, Kakadu. We couldn't have attempted it without the service from Australian 4WD hire. They did everything in a professional manner and cant recommend them highly enough.
Thank you very much for your review Mark. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your recommendation and look forward to assisting on your next 4WD adventure!
Our experience with Australian 4WD Hire was first class.
The process of booking, suitability of vehicle and equipment, accurate and prompt communications all reassured us that we could start our Tour with confidence.
This continued from collection in Broome till return in Darwin two weeks later with each Agent competent and diligent, in both parties interest.
Take care to read your agreement as it sets the tone in which you must operate. It is fair and suitable for the safety of all passengers, the vehicle and equipment.
Car Detailing prior to return will ensure you return the vehicle clean with wear and tear issues easy identifiable and a clear sign-off before you depart.
So glad we chose Australian 4WD Hire this time and will do again.
Thank you very much for your review Trevor. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your valuable feedback and look forward to assisting on your next 4WD adventure!
We used these guys for a 3 week, 7500km trip, Perth to Darwin. The service and value was outstanding and we were very happy with the experience. We highly recommend Australian 4WD to others and hope to use them again! Their local contact in Perth – from whom we collected the vehicle- was very good indeed and offered a lot of useful advice. We were also impressed with the Prado as a comfortable long-range vehicle and can’t praise it enough.
Thank you very much for your review John. It is great to hear that you enjoyed your trip and that the vehicle and equipment were well suited to your needs. We certainly appreciate your recommendation and look forward to assisting on your next 4WD adventure!