We recently hired a Toyota FJ 'Tonka' truck with a roof top tent. The vech...
We, a family of five from Holland, travelled Western Australia for nearly a month in one of Australia 4wd’s vehicles: a Toyota Landcruiser Prado. An excellent way to experience all the beautiful places in the coastal area near Ningaloo Bay and even on the Gibb River Road on our way to Darwin. The car performed as if it were brand new, although it had allready driven more than 60.000 kilometers when we started. Our journey started in Broome where we got a nicely cleaned car from the local agent. And, very important, instructions for lowering the pressure of the tyres when driving on unsealed roads. This, and carefull driving, certainly contributed to a hassle free holiday. We had no damage, not even a flat tyre! And we drove 6500 kilometers. The local agent in Darwin did a quick but thorough check on our vehicle when we returned it last wednesday. Only a few days later we got an email from Australian 4WD’s office with a confirmation of the return of the bond we paid.
From France, we planned a one month trip with a 4WD across Australia. We asqued for many quotes. First they were the cheapest secondly they allow us to go anywere, and there is no limite distance. Many places are prohibited with most of the rentals: JimJim, Tanami, lost city etc... We could go every where we wanted. The team in Darwin was super cool, we arrieved one day sooner and no extra cost. Same for drop off in Cains they drive us dowtown after the drop. I realy recommand Australian 4WD Hire.
Guys from the head office were the most helpful. Absolutely all of my questions, before, during and after hire were answered and I could not be any happier with the service that I received. Regarding all the recent media coverage, dealing with the company was a pleasure. I never felt or experienced anything even close to what was described in the article or in some of the negative reviews. It seems as though the media is just trying to sell their stories by spreading fear and confusion without considering any of the happy customers.
Australian 4wd has the clearest t&c’s of any company we looked into and far less restrictions. We hired a Toyota Prado with a ground tent, car had a few km’s but was in immaculate condition and never skipped a beat. Brett at the Darwin depo did an amazing job checking us out, everything was shown and explained properly. To have such a good start to the holiday gives you a very nice feeling and puts your mind at ease.
Our experience was great from the start till the finish. Bond was refunded a couple of days after we returned the car, this was an absolutely worry-free holiday. For anyone who’s looking into hiring with these guys: if you don’t have any plans to mistreat the vehicle and want to get 100% out of your outback holiday, then this is definitely a company for you, you just need to take care of the car like you would if it was yours, which wasn’t hard for us. We will be back for sure. See you soon Australian 4wd.
loved the car - was clean and in great order, along with the rest of the camping equipment provided. wouldnt hesistate to use them again or recommend them to a friend.
one thing i would say though is be aware of the fine print - and stick to the rules around speeding/driving after dusk etc and all will be good.
The booking process is very easy and they were very helpful when I called to ask questions.
This is the 2nd time we have hired from them, last year we hired a Toyota Hilux, which was perfect.
This time we hired a Prado with a roof tent and it was great as well, both vehicles have been pretty much brand new, about 1-2 years old.
The rest of the equipment is very good, all of the basics needed for camping.
We did have to supply some of the stuff, like gas bottle for cooking and sleeping bag, but we found these for very cheap close to where we pick up.
We had a very good trip out of Perth, we travelled all the way up the west coast to Exmouth, Shark Bay, Coral Bay and even into Karijini , they are all very beautiful places to visit, and we had a lot of fun camping.
The guy in Perth was a very big help, very knowledgeable and willing to help.
Our $2500 bond was refunded pretty quickly, after about 3 days.
We had a amazing time on this trip and would definitely use Australian 4WD again.
Thank you very much Egor, we are very happy to hear you enjoyed your trip again!
We are very pleased you decided to use us again and look forward to being your go to choice for your next 4WD adventure.
Thank you very much for your continued business.
I hired a car from A4WDHire and would not recommend them under any circumstances. I travel with a GPS tracker of my own so I know where I went and what speeds I did and I was entirely familiar with the roads and the speed limits on those roads. Following my hire I received an e-mail from Christine Burgess that was abusive intimidating and threatening and was told that I had a "Shocking DBR" (Driver Behaviour Report) coupled with threats to report me to the police. I discovered that the Company has manipulated the speed limits on roads in Queensland and the Northern Territory to create the appearance I was speeding when I was not which my own GPS data confirms. As a result my bond was retained. This behaviour by the company is intentional and certainly misleading and deceptive. I have confirmed that there is not a single instance of a 120km/hr speed limit in the NT as the Company DBR claims. I also discovered after my hire that the standard form contract I signed has open ended liability for me as hirer. If I had known this I would never have hired the car. Why does a company seek to have such a contract when it claims to have comprehensive insurance which was confirmed on my booking? Please pay attention to the reports by the ABC which I can only but endorse as true and advise Tim Nicholls MP if you have been a victim of their scams. Where is the ACCC and the Office of Fair Trading?
I hired a large 4WD with a rooftop tent, as I was traveling for 7 weeks in the Kimberley. This allowed me to stop anywhere overnight, and the car came with cooking facilities fridge chairs table and everything that I needed to camp comfortably. The car only had 7k on the speedo and it worked very well indeed and I was totally confident of it performing on the dirt roads, and it did perform.
Only had one issue, which was not the fault of Australian 4WD, namely the bash plate fell off. This had been put on upside down by a subcontractor, so I paid for it to be fixed by a local mechanic and the company immediately refunded the money and dealt with the issue in an amazing way.
This is a very professional company who know their stuff. Fantastic staff at Darwin where I picked up and dropped off the car. Both the check out and check in procedure was straightforward, and 3 days after dropping off the car my bond was refunded.
This company and its cars are fantastic, and I have complete confidence that their cars will get you to where you want to go.
This was the second time I have hired one of their cars, and when I return I use them again.
Thank you very much for your valuable feedback, we are very pleased to hear you enjoyed your trip.
Your cooperation with the bash plate mishap was greatly appreciated and we look forward to assisting you on your next 4WD adventure.
Prompt quoting and easy booking, VERY! good customer service. Swift handling of querries before, during and after the rental period. The staff of Australian 4WD hire does care about his customers. I always had the feeling that we were not just 'a number' in their book. Very good quality of the car. A higher clearance would have been appreciated (compared to the rental back in 2015, the Toyota Prado seems to be fitted with standard suspension and shock absorbers in 2018). The running boards are more an obstacle when driving offroad. However, the Prado was fit for purpose. That is what counts.
Security bond has been paid back 2 days after the Prado has been dropped-off. One cannot expect a faster handling.
Very generous handling regarding the compensation of the air compressor which we had to purchase due to a malfunction of the one provided by the rental company.
Camping equipment provided was in top condition (new tent, new chairs, new stretcher, new gas stove). The white color of the camping table (table top) is a challenge to clean when being out in the bush for several weeks.
Rolf, your continued business over the years hs been greatly appreciated. You have been a star customer and we hope to continue assisting you with all future 4WD trips in Australia.
Thank you again for your business and support.
The vehicle itself performed well; no complaints there. There were minor issues that plagued us. The rear canopy, where all the camping gear was stored and where we put purchased food and wine was not secure. The locks did not work and the agent delivering the vehicle to us recommended we not use those locks. Also a lock on a side window of the canopy was broken and unlockable, something we discovered after a few days when someone slid the window open and stole a few bottles of wine. The vehicle had no manual and I needed one to tell me how to change a tyre. The company did communicate well with me however and I felt they were fair with me, as I was with them. They contract with different mechanical shops around the country for pick up and drop off of hired vehicles and so there are differences in quality of service from one such shop to another. We picked up our vehicle in Broome and the shop there did only a cursory job preparing the vehicle, and we had to go back to it 3x in the following 3 days for various small things that should have all been corrected before we arrived. On the other hand, the agency in Cairns where we dropped off the vehicle was first rate. This company requires hirers to post a bond so that any damage beyond ""normal wear and tear" can be repaired with bond money. In our case they required two bonds of AU $5,000 each because we planned to travel in some rugged places. The instruction was to wire money to the company to satisfy the bond requirement, so the company has the bond money (different from a credit card charge which gives the card holder some power). This means that it's entirely the company's decision how much of the bond money to refund at the end and the customer has little or no recourse. I don't know if other hire companies operate the same way or not. I would have preferred the bond money be a charge on my credit card but that just wasn't an option. My suggestion for others using this company is to curb your enthusiasm about starting your trip and be thorough about making sure all the promised camping gear is present and functional (so you don't have to go back to the shop 3x in 3 days as we did) and document the state of the vehicle at the time of pick up with photos of everything. Have them note any damage, no matter how small, and request copies of that paperwork (we were not given a copy but also failed to ask). In the end and looking at the big picture, our troubling issues were relatively small and the big thing was that the vehicle itself was reliable and enabled us to get to some beautiful places and back again. I was 100% honest with the company and communication with them was good. I chose to replace the windscreen at the end (had a crack) rather than have the company do it with bond money because they would add an administrative charge to the replacement work. I think the company appreciated that because I took care of work they would otherwise have to do. I was refunded all of my bond money.
Hello Wren, Thank you very much for your honest and genuine feedback. Whilst we understand not everything was perfect, we are very pleased you were able to enjoy your holiday and appreciate your cooperation.
As previously mentioned, we will certainly be following up with our agent regarding missing and incomplete camping gear so that this is not an issue on future hires.
We hope your trip back home was trouble free and would love to assist you with another 4WD trip when you next visit Australia.
Thank you again for your business and support.
We were supplied a relatively new vehicle which was mechanically sound and had been serviced prior to the hire. The vehicle performed well and the hirer must operate as if it was their own vehicle. Restrictive speeds on unsealed road created long driving days and wait times for other vehicles in the group and we were always having to catch up. For a hire of this duration improvements in liveability could easily be made by the provision of a touring set up similar to that supplied by fourbyfitouts with drawers and a fridge slide. This would have allowed a much better organisation of provisions carried. But we managed and thank the supplier for allowing the travel across the Canning Stock Route.
I hired a car from Australian4wdhire.com in April 2018. Within the written quote and confirmation, the only mention of prohibitions was use of the winch. When I arrived from the United States of America to pick up the car in Perth, WA, I was told that I could not drive the car at night. If I did not agree to this, then I would not get the keys. I signed the additional terms and conditions under duress. I drove the car at night twice and the company withheld $1,000 of my security bond for violating the contract.
Beware of the hidden terms and conditions. You cannot drive the car at night or when it rains. Additionally, they will also charge you for any speeding violations based on the GPS unit on the car.
When I asked the company about the violations, I was told that if I continued to ask about them, they would withhold my entire $5,000 bond and they would sue me. I quote "At this stage we endeavour to finalise your obligations with us in a professional manner, however should any further work be required, or if you wish to dispute this matter further, we would prefer to only do so via professional legal channels and herewith we reserve our rights, without further notice to you, to charge you under this contract for the remainder of your security bond and sue you on a full indemnity basis for all losses suffered from multiple breaches of contract, as
well as providing false and misleading information, commercial extortion, and will pursue you for all and any future legal costs deriving from this matter including but not limited to defamation in any country." This was from their Fleet Manager.
After posting this review, I received a cease and desist letter from the company through their lawyers on May 16th, 2018 threatening to sue me if I did not remove my review from this site and others. They also demanded I apologize.....hilarious.
This is probably the same reason why so many reviews have been removed by their authors on tripadvisor.
Be warned, this company's customer service post rental leaves a lot to be desired. I pity the poor customer that damages one of their vehicles. They have treated me horribly and I spent over $2,000 with them and returned the car in good condition.
In response to David B:
Please do not be fooled by this customers misleading statements.
All customers have access to the terms and conditions 24/7, which are available on our website.
All booking confirmations clearly state that it is the customers responsibility to read and understand the terms of hire.
Additionally, this customer, by his own admission, was made fully aware of the condition not to drive at night, as well as the penalties for doing so, at the time of collection.
He then deliberately breached this term on 2 separate occasions, even after a warning was sent after the first occurrence.
The customer was fully aware of the penalties of breaching this term and did so knowingly.
We have enforced our policies accordingly, and since doing so he has been nothing but a nuisance across a number of forums, where numerous forum members have pointed out he is clearly at fault.
Australian 4WD Hire has never, and will never, charge a customer or withhold any portion of their bond without clear and concise reasoning, and we will always have supporting evidence for such decisions.
If anyone ever has any questions please do not hesitate to contact us. - Australian 4WD Hire Team
We recently hired a Toyota FJ 'Tonka' truck with a roof top tent. The vechile was excellent as was the service from the Alice Springs depot.
We travelled from Alice Springs to Uluru, Kings Canyon and the western MacDonald ranges. The tent was comfortable, and the other supplied camping gear (table and chairs) made meal time comfortable.
We had a great time.
Hi Rob, Glad to hear you had a great time, the Fj's are great fun to drive!
Hopefully we see you back again for another 4WD adventure.
Thanks again for your business and support.
I hired with Australian 4wd hire 2 separate times. First was about two years ago, for 7 days. We did a little family trip up to Fraser Island. Even though it wasn’t a new vehicle, it was in a great condition and served us well. We didn’t camp, so tent and beds were left at the agency, but chairs, fridge and table were very handy for day trips around the island. Everything went smoothly, and the guys at the head office were helpful and ready to answer all my questions.
Second trip was done in May 2018, this time we got a nearly brand-new vehicle which was reliable and had pretty much everything to camp. We hired in Cairns this time for 22 days. Big thank you to the agent in Cairns – Peter, we had great service, he is very friendly and has great knowledge about the area. We visited Kuranda, Daintree Rainforest, went to Port Douglas, Northern Beaches, it was an amazing holiday that me and my family will remember our whole lives.
We are planning on doing the Gibb River Road in 2019, we will absolutely go with Australian 4wd hire again, and based on my experience, I would recommend this company to anyone without hesitation. We’ve never had any problems, and everything went smoothly, from the first quote until we returned. We never had trouble getting the bond back and feel everything was communicated well from the very beginning.
It seems that if you wish to have a worry-free trip all you need to do is read the terms and conditions before hiring.