The vehicle we had rattled from the time we collected it then we had some i...
The vehicle we had rattled from the time we collected it then we had some issues with the water connection (didn’t work) the sink waste fell out of the sink and no service agent for the whole 4000kms except in one town 14 days after we started our trip only to find then they don’t work after 4.00pm on the date we were booked for repair and don’t work Saturday mornings either so then said to get it repaired we would have to stay two more days in the town until Monday which we couldn’t do as to our time pressure and sight seeing trips pre-booked would we hire again (NEVER) the only good part of the trip was giving it back and the staff member Steve at the Darwin office was the second best part of the experience he was so good to deal with but the Perth office was in a word hopeless to deal with and couldn’t really care about the issues.Steve was 5 stars
Customer ordered and booked a Pet Friendly vehicle, these are older vehicles and whilst the loose sink was disapointing it could not be predicted and is an unusual fault. As for the other repairs, due to the customers location and time the issues were detected getting a third party to assist was not possible given their time constraints and refusal to wait for assistance. We have a 24hr vehicle support system in place so not sure what the customer is refering to regarding no service agents, the third party Veh Spt will arrange assistance where ever the customer is. Perhaps a little research into where the customer was planning to travel would have assisted all in providing the customer some assistance. Unfortunately, both Let's Go teams (Perth & Darwin) attempted to assist the customer in every way once made aware of the issues. Disapointing the customer could not appreciate the efforts of the team and subsequent restrictions presented due to their location and more importantly the time they wanted the repairs to take place.
From the moment we picked up our motorhome we were impressed. The staff member (Sheng) who put the contract together and explained the operational aspects of the vehicle was outstanding. He was patient and made sure we understood what he was telling us. He is a first class asset to your business. Similarly when we returned the vehicle Leah was personable, friendly and provided first class service, Well done team.
While I have seen negative reviews about refunds, money transfers etc from Let’s Go, I have to say that has not been my experience. My experience with the customer service staff, and accounts dept has been nothing short of amazing. Two days into a 28 day Darwin to Perth motor home road trip we had to abandon due to the WA border closure. We had to return the vehicle to Darwin. We had around 20 tours, accommodation books etc to cancel and no operator was better than Let’s Go
Lets Go were amazing in their response. Against their standard policy which does not refund early returns, they very generously refunded my liability deposit, my one way fee and all unused rental days. Absolutely fantastic as one can imagine the costs involved for the balance of days.
I have used them before and have nothing but the absolute praise for the service, the vehicle and the holiday experience.
Sadly they were unable to refund the insurance for the unused days. So my recommendation would be to explore your own insurance cover.
Let’s Go will be my Go To company
Great staff !!
We booked the campervan in last minutes, we choose to cover with a planinium insurance and we don't regret it ! A few incident due to the road and ourselves but everything was taking in charge .
It was really confortable to drive and install to sleep /cook.
Generally the 6-berth RV was in good condition with 72K kms on the clock.
My main gripe is with the fresh water fill tank.
I was told that there might be a problem with air locks in the system. They weren't kidding. After just 1 day the supposedly 100 litre tank read empty. No way that this was true for just 2 people who had not even used the shower in those 24 hours. Either the system was faulty (and the tank had not been full in the first place) or the gauge was wrong.
Luckily we were staying in a paid campsite and could refill from a tap.
Not so lucky when we were free camping and out of mobile contact.
When the tank ran dry again the only option was to fill from the campsite's water tank (no hose connection). Needless to say trying to fill from a 10 litre plastic cannister and using a funnel was of little use. It took maybe 5 litres before the air lock stopped any further water entering.
So 4 full days without water.
When we finally got in mobile phone contact with the company, we were given further instructions as to how to overcome the problem. But the attitude was 'well, if you go places out of mobile range, you've only yourself to blame'.
Head office were of little help. suggesting opening the tank's drain valve and refilling. Said valve did not exist.
So here's a helpful suggestion. Put instructions in the manual as to how to deal with airlocks. Not all of us travel within mobile range and can just pick up a phone for advice.
Other issues -
The waste water tank gauge reads permanently full even when it is empty
I was told that the freezer only ran off mains. It doesn't. Like the fridge it can run off the gas bottle
The manual says the TV/DVD only runs off the mains 240v. It doesn't. It can run off 12v
The manual instructions for the fridge do not match the model in the vehicle.
The windscreen washer was almost empty.
The attitude of the staff member (when I returned the vehicle) to my water complaint was brusque to say the least.
'There, it works. What's your problem?'
As a friend commented 'Typical WA customer service'!
I am rating Let’s go motorhome with 1 star because of the fact that they lied. We had to return Camper van 26 days early due to coronavirus and had to Hawaii . We notified the office and were told that they would refund us the unused days. For this we were very thankful, and planned on booking another trip in February. Unfortunately after we returned the camper van we were notified they were refunding us only 25% of the unused days. Nowhere in our email did they say it would be only 25%. We have tried to contact them numerous times only to be ignored so unfortunately our experience with Let’s go motorhome has been horrible! So in a time of crisis Let’s go Motorhomes will take advantage!
2 plus a toddler we are an Aussie family that decided to travel around Australia for 22 days in a 6 berth Sydney to Cairns.
Price was good and the Motorhome was amazing ! Our first trip and loved it
Clean, modern and so roomy.
Friendly staff and deposit was refunded by eftpos upon drop-off
My wife and I picked up our 3 person hi-top camper van in Adelaide. The staff there were very friendly and showed us the ins and outs of our vehicle. Without hassle or delay we were on our way. We had the van for 21 days and dropped it off without any complications in Sydney. The staff there were also fantastic to deal with. Here are a list of the pros and cons we discovered throughout our time traveling.
+Aside from the plates and cutlery for EXACTLY 3 people, everything needed for cooking simple recipes is in the shelves.
+Everything needed for doing the dishes is in the van.
+Not having a toilet was (surprisingly) not a problem whatsoever! In Australia there are free public toilets all over the place (at least along the coast).
+There is a very good amount of storage space, even for bigger pieces of luggage (we had a large duffle bag and a large hiking backpack and a normal sized backpack with.
+As small as it may seem, the van is a great size for 2 people. We turned our table into a bed every night und back into a table every morning.
+I'm 6'2" (186cm) and my head barely touched the roof when standing in the van, so a decent amount of head space is offered.
+The bed is easy to set up and is comfortable enough, though my back would hate me for sleeping in it more than 3 weeks.
+The battery holds long enough to go multiple nights without power with the fridge running and charging electronics.
+The fridge with a small freezer is a great size for 2 people.
-Like already mentioned, only dishes for exactly 3 people. Makes cooking a bit complicated sometimes.
-A full tank of gas doesn't get you very far. I guess the tank is kept small to make space for other things.
-I found the sitting position for the driver gets rather uncomfortable after a while since the wheel well limits foot space
-The van is pretty loud driving down the road, especially at higher speeds. Though I doubt many other camper vans are quieter.
-At the end of our trip my back was telling me that the bed could be better
-The tee towels for drying dishes seemed to only move the water around and not dry the dishes (not a big deal, but does get annoying after a few weeks)
We also had 2 problems with the van. First off, a clip for a luggage net (which had previously been poorly fixed) broke after a few days which made it a bit harder to store our luggage, but wasn't a big deal. What was a big deal, was the gas leak which we noticed on the third day of traveling. I got in touch with the staff at the Adelaide location and they let me know where the next shop was and paid for the repairs themselves so I didn't have to try and get my money back later. The gas leak was outside of the vehicle and only when the tank was turned on, so we could keep the gas off without any danger till we reached a shop. It was of course a big inconvenience for us but we were reimbursed accordingly without any fuss.
All in all my wife and I were satisfied with the van, had a great time and can not only suggest Let's Go Motorhomes but we would definitely rent from them again.
I had hired a Let’s Go Voyager for one week in January 2020 from the Brisbane branch when I was visiting from the UK on holiday. The staff were helpful and friendly. The campervan was spacious and well equipped with the essentials.
However when I handed in the campervan at the Sydney branch they had said they would return my $6000 deposit into my account but when I had checked the digital receipt they had sent me the following week they had sent it the wrong account and never received the funds. It took over 4 weeks of constant emails from myself and a bank dispute from my UK bank to get the money sent to the right account. As it took over 4 weeks I occurred credit card charges which they have dismissed. I would not recommend this company due to the lack of communication and inconvenience they have caused!
Rented for a two months trip from Cairns to Melbourne. Great customer service at pick up and return. Had some small mechanical issues during the hire, all fixed quickly. Very reliable car otherwise.
Interior is great, plenty of cooking hardware, linen, etc... all you need for a long trip.
No issues at all with deposit/bond. Trustworthy. Maybe not the cheapest but excellent value for money.
Overall great experience. Can highly recommend.
We recently rented a Toyota Hightop Hiace from the Let's go Motorhomes Perth depot for two weeks. The van was in great mechanical condition, manual and ran very smoothly. The interior fittings of high quality and well- kitted out with toaster, microwave, coffee plunger, plenty of cookware and much more. The awning made it seem extra spacey and the van was easy to operate and drive/park. Very comfortable mattress/bedding and enough space to share even if you're not a couple (note one end of the bed is slightly shorter due to the fridge position) . The staff at the Perth depot was very friendly and accommodating and overall we had a great experience, highly recommended!
Unfortunately, because of mistake of Let's Go Motorhomes, we lost over 800 AUD: instead of canceling the deposit, the company made a return transfer as a normal transaction, exposing us to huge bank charges and they don’t want to take responsibility☹. Renting a camper cost us twice as much - we lost a lot of money, time and nerves. Therefore we will never use Let's Go Motorhomes again and we warn everyone: do not trust this company! :(
Nice little van with all what it needs. Some pretty details, for example the reading lights and the solar panel. Very easy to change from table to comfortable bed.
Some things to look at before you hit the road: make sure there are plugs for the water hose. Also look at the pans, we only had small ones but they could easily give you a bigger one.
The returning was very uncomplicated and we didn't even had to pay for the stolen camping chair.
All in all, a very good experience.
We picked up the first van in Sydney and it suffered from a bad rain water leak resulting in a big puddle of water under the mats in the cab. We were disappointed by the initial Let’s Go response as we had to ring and email them several times. Eventually, days later, someone grabbed hold of the problem and arranged a van exchange in Brisbane. Their people were great and the second vehicle was much newer and worked well for us. We would have appreciated a quicker response when the problem was first reported - it would have spared us a lot of stress and worry on our holiday. Incidentally, we did report the issue to Hit The Road who seem to have been equally unresponsive...
Loved it. Very comfortable inside. Few problems with relay switch on the cooktop but call into customer support solved that. Air conditioner in the back was annoying as it would rumble on and off during the night.
Perfect rental! We rented a Motorhome from LetsGo for almost 6 weeks and everything was perfect. The staff in Cairns where we pick-up our Motorhome was super helpful and friendly and the Motorhome we received was in excellent condition. We did more than 10'000km with this motorhome all the way on the East Cost and the Northerin Terrritory and beside a minor problem with the water pump we did not have a single issue! Also the on-board internet in our Motorhome was great and a nice to have! Also when we ran into the mentioned technical issue with the water pump the LetsGo Team was able to help us right away, one phone call was enough. We had the vacation of our life and we definitely can recommend LetsGo! If we go to Australia again we would definitely go with them again!
We rented a small motorhome (type "Voyager - 2 Berth Motorhome") for 18 days for our journey from Perth to Exmouth and return. The vehicle was in excellent shape (almost new), very clean and quite well equipped. The customer service however was a bit inflexible. We tried to change our term of lease from 19 days to 18 days (even prior to our journey) - it was just not possible - for whatever reason. Besides this, we would definitely recommend Let's Go.
Rented a large motorhome for a trip during the holidays. Many things didn’t work, specially defect fresh and waste water was very inconvenient with two toddlers and a baby. At return the guy was surprised they rented it to us like that but he did charge us an extra 280 dollar for small damages. Your ‘platinum’ insureance wont cover above windshield nor below footstep (where usually all damage takes place if any..) Had to wait two hours with tired kids for a taxi that couldn’t take 5 people.
We rented a campervan in thornleigh location. Can’t say enough good things about campervan. Perfect. But girls in office are poor at customer service. No smiles, sorry no thank you s. Told us the bond would be put through when we returned van in good shape. They ran it through 2 days into our 31 day rental. That ment we has interest on it and had to make payments. Thusly it cost us way more for the rental. Also no pickup service. We ended having to walk in the heat both ways from train station. They said it was when staff was available. Both ways there was someone just sitting in office doing nothing. When we rent again will go to someone else with customer service.
Let’s Go Motorhome experience was one of the BEST experiences of our lives!!!
1. Superior personalised customer service - WE WILL RETURN!
2. Peter made himself available 24/7 which meant our entire trip felt safer and secure. (2000kms into Central Australia). There was no challenge Peter couldn’t help us problem-solve. His advice and experience of over 35 years in the Travel Industry made us feel like experts on the road.
3. The Motorhome was fully equiped enough for us to cook any meal and live very comfortably. The living space was immaculate and fully functional.
4. Let’s go offered the best insurance which covered a cracked windscreen on the way back! No stress what-so-ever.
5. Peter instilled confidence in our first ever hire of motor-home.
6. We will always travel with Let’s GO!!!!!
We hight recommend this service for the trip of a life-time! Maybe a few trips….
Lu and Kat.