"Bad communication and deposit not refunded"
I had hired a Let’s Go Voyager for one week in January 2020 from the Brisba...
I had hired a Let’s Go Voyager for one week in January 2020 from the Brisbane branch when I was visiting from the UK on holiday. The staff were helpful and friendly. The campervan was spacious and well equipped with the essentials.
However when I handed in the campervan at the Sydney branch they had said they would return my $6000 deposit into my account but when I had checked the digital receipt they had sent me the following week they had sent it the wrong account and never received the funds. It took over 4 weeks of constant emails from myself and a bank dispute from my UK bank to get the money sent to the right account. As it took over 4 weeks I occurred credit card charges which they have dismissed. I would not recommend this company due to the lack of communication and inconvenience they have caused!
Rented for a two months trip from Cairns to Melbourne. Great customer service at pick up and return. Had some small mechanical issues during the hire, all fixed quickly. Very reliable car otherwise.
Interior is great, plenty of cooking hardware, linen, etc... all you need for a long trip.
No issues at all with deposit/bond. Trustworthy. Maybe not the cheapest but excellent value for money.
Overall great experience. Can highly recommend.
We recently rented a Toyota Hightop Hiace from the Let's go Motorhomes Perth depot for two weeks. The van was in great mechanical condition, manual and ran very smoothly. The interior fittings of high quality and well- kitted out with toaster, microwave, coffee plunger, plenty of cookware and much more. The awning made it seem extra spacey and the van was easy to operate and drive/park. Very comfortable mattress/bedding and enough space to share even if you're not a couple (note one end of the bed is slightly shorter due to the fridge position) . The staff at the Perth depot was very friendly and accommodating and overall we had a great experience, highly recommended!
Unfortunately, because of mistake of Let's Go Motorhomes, we lost over 800 AUD: instead of canceling the deposit, the company made a return transfer as a normal transaction, exposing us to huge bank charges and they don’t want to take responsibility☹. Renting a camper cost us twice as much - we lost a lot of money, time and nerves. Therefore we will never use Let's Go Motorhomes again and we warn everyone: do not trust this company! :(
Nice little van with all what it needs. Some pretty details, for example the reading lights and the solar panel. Very easy to change from table to comfortable bed.
Some things to look at before you hit the road: make sure there are plugs for the water hose. Also look at the pans, we only had small ones but they could easily give you a bigger one.
The returning was very uncomplicated and we didn't even had to pay for the stolen camping chair.
All in all, a very good experience.
We picked up the first van in Sydney and it suffered from a bad rain water leak resulting in a big puddle of water under the mats in the cab. We were disappointed by the initial Let’s Go response as we had to ring and email them several times. Eventually, days later, someone grabbed hold of the problem and arranged a van exchange in Brisbane. Their people were great and the second vehicle was much newer and worked well for us. We would have appreciated a quicker response when the problem was first reported - it would have spared us a lot of stress and worry on our holiday. Incidentally, we did report the issue to Hit The Road who seem to have been equally unresponsive...
Loved it. Very comfortable inside. Few problems with relay switch on the cooktop but call into customer support solved that. Air conditioner in the back was annoying as it would rumble on and off during the night.
Perfect rental! We rented a Motorhome from LetsGo for almost 6 weeks and everything was perfect. The staff in Cairns where we pick-up our Motorhome was super helpful and friendly and the Motorhome we received was in excellent condition. We did more than 10'000km with this motorhome all the way on the East Cost and the Northerin Terrritory and beside a minor problem with the water pump we did not have a single issue! Also the on-board internet in our Motorhome was great and a nice to have! Also when we ran into the mentioned technical issue with the water pump the LetsGo Team was able to help us right away, one phone call was enough. We had the vacation of our life and we definitely can recommend LetsGo! If we go to Australia again we would definitely go with them again!
We rented a small motorhome (type "Voyager - 2 Berth Motorhome") for 18 days for our journey from Perth to Exmouth and return. The vehicle was in excellent shape (almost new), very clean and quite well equipped. The customer service however was a bit inflexible. We tried to change our term of lease from 19 days to 18 days (even prior to our journey) - it was just not possible - for whatever reason. Besides this, we would definitely recommend Let's Go.
Rented a large motorhome for a trip during the holidays. Many things didn’t work, specially defect fresh and waste water was very inconvenient with two toddlers and a baby. At return the guy was surprised they rented it to us like that but he did charge us an extra 280 dollar for small damages. Your ‘platinum’ insureance wont cover above windshield nor below footstep (where usually all damage takes place if any..) Had to wait two hours with tired kids for a taxi that couldn’t take 5 people.
We rented a campervan in thornleigh location. Can’t say enough good things about campervan. Perfect. But girls in office are poor at customer service. No smiles, sorry no thank you s. Told us the bond would be put through when we returned van in good shape. They ran it through 2 days into our 31 day rental. That ment we has interest on it and had to make payments. Thusly it cost us way more for the rental. Also no pickup service. We ended having to walk in the heat both ways from train station. They said it was when staff was available. Both ways there was someone just sitting in office doing nothing. When we rent again will go to someone else with customer service.
Let’s Go Motorhome experience was one of the BEST experiences of our lives!!!
1. Superior personalised customer service - WE WILL RETURN!
2. Peter made himself available 24/7 which meant our entire trip felt safer and secure. (2000kms into Central Australia). There was no challenge Peter couldn’t help us problem-solve. His advice and experience of over 35 years in the Travel Industry made us feel like experts on the road.
3. The Motorhome was fully equiped enough for us to cook any meal and live very comfortably. The living space was immaculate and fully functional.
4. Let’s go offered the best insurance which covered a cracked windscreen on the way back! No stress what-so-ever.
5. Peter instilled confidence in our first ever hire of motor-home.
6. We will always travel with Let’s GO!!!!!
We hight recommend this service for the trip of a life-time! Maybe a few trips….
Lu and Kat.
I don't normally write reviews but after reading the negative reviews (which almost put me off going with Let's Go) I felt I should give my opinion to balance it out.
I rented a two berth hi-top campervan for a one-way trip trip from Melbourne to Cairns for three weeks. The van was in excellent condition - almost brand new (1,000 km on the clock) and the inside was clean. The van was great to drive and we had no real issues with it. At one point the auxiliary battery stopped working so we went to the Brisbane depot (as we were nearby) who fixed the issue in less than 5 minutes. They also happily switched our sat nav for us (as the suction pads weren't working that well for us).
We had no issues when we dropped off the van in Cairns and were refunded our deposit (other than a deduction for replacing a pole in the awning - which we had damaged so fair enough). They also only charged us for replacing the one damaged pole rather than replacing the whole awning which was a pleasant surprise.
I would definitely recommend Let's Go - the whole fleet of vans looked very new and well kept. We had good customer service throughout and no nasty surprises/charges at the end.
Rented for 8 weeks in October 2016. Good explanation of workings on pick up. Comfortable and well equipped with everything we needed. Deposit refunded immediately (arrived back on our credit card 3 days later) following inspection on handing van back. Very satisfied with our experience and would definitely recommend this company.