"Review of my Real-Value-Campervans-Australia hire"
We ve called your help desk a few time for 2 main issues. A guy came fo...
We ve called your help desk a few time for 2 main issues.
A guy came for the engine light that switched on a few time on the dashboard, we put 98 fuel in it, it switched on again though but we drove like this and everything was fine.
The major issue and most dangerous one was the gas bottle.
Since the beginning our gas bottle was leaking but we still managed to use it carefully like this, closing it as soon as there cooking was done. After a week, using it only to cook dinner every day, the bottle was empty (we ve not even used a full bottle during 3 weeks in NZ). Anyway, we asked a petrol station employee to fill it for us. He said it was way to dangerous to use it like this, it could explode. I can't imagine that someone from Apollo checked it before renting the vehicle, it smelled gas and you could hear the leaking sound since day1... We called your help desk and tried to find the same gas connector by ourselves in 2 different shops in Augusta, 5 in Margaret river and others in Busselton then Bunbury. After 4 days without stove, a mechanic changed the joints and it was fine eventually. One of your colleague told us we ll get some money back (the call was recorded) but we re still waiting for our drop off vehicle's email (the lady was busy and was supposed to email us later).
Other minor annoying details:
We had the fire alert alarm just over our stove, it beeps whenever you cook. That's just a non sense to place it over the cooking area. But that was fine, we could switched it off.
I don't understand either why we do have a sink without being self contained. It means you have to use organic cleaning product or not using it at all as all the dirty water pollutes the soil.
The rest of the mechanic was fine, we had a great time.
Was 'upgraded' to a Apollo longer van. Not the shorter Cheapa Campa booked. [There were none in the yard] Rightly the staff were more interested in pointing out the body defects than instruction in the working the inside items. Having so many motor homes & little staff to service & test every item, one only find problems on the road. Not having the tools to even change a wheel in a area with very limited mobile phone coverage, is not acceptable! A water jug not working, Leaking windscreen leak onto drivers foot. Sink drain filter not serviced. Internal roof lights remained dimmed with no printed instruction how to solve. Limited items supplied, no toilet roll, no coat hangers, no sink cloth, no door mat, Basic items we have in our camper van at home. Enough said!
Van itself was OK, maybe a little cramped for 5 but OK. The bigger rear bed not great due to the cushion arrangements but other than that all good.
Collected vehicle from Alice Springs depot. Staff very efficient although extremely busy .
Vehicle well used 215, 000 kms but did the job we wanted.
Would certainly use again.
The campervan was nice and suited our needs perfectly. The people at the Cairns pick-up station were really friendly and helpful as well. In Sydney however I ran a bit late because of insane traffic and ended up being 9 minutes late. This resulted in them charging a 75 dollar late fee, which is basically the cost of an extra day. I spoke to them on the phone earlier and notified them that I was running late, but the response was: The gate will be closed and we will charge you a late fee.
They called me 45 minutes before with the warning that I had to be there at exactly the specified time, if they would have called earlier or made it clearer that the time was ultimate, with not a minute delay possible I may have been able to get in earlier, but in a country as large as Australia 45 minutes is nothing. They could have called earlier or not bother to call at all. Shame because it sort of spoiled an otherwise great experience.
The camper allowed us to get almost everywhere we wanted to go and being able to stop and eat anywhere was very convenient. The vehicle performed well and was well equipped. There was very little storage space aside from space for cooking gear and food, so we were constantly shuffling bags around so we could open the drawers and cupboards, which was a minor inconvenience.
A couple of down sides - Apollo campers in Darwin were running very late and our departure was quite delayed causing us to miss out on some activities on our first day. The camper wasn't even filled with fuel or water, which we had to do ourselves.
Our biggest disappointment was the outrageously expensive insurance which was not clearly explained on the website and we ended up paying over $700 for insurance for ten days. After we had paid we found out that rollovers (the biggest risk for high clearance campers) were not even covered! We feel this exorbitant insurance is an absolute rip off designed to sting customers when they are at their most vulnerable and have little time to explore other options.
We had a great time in our 4wd campervan we rented out of Darwin. The staff at the depot were nice for both pick up and drop off, there were no mechanical problems with the campervan and everything inside was totally OK. We had no complaints about Real Value Campervans and would hire from them again in the future
The basis car, a Toyota Hilux, was perfect for the job. A couple of amendments to the camper body would make the vehicle perfect. Aircondition that only works with 240 V is of no use in the bush. The battery did not keep the fridge cold long enough. Why not mount a solar panel on the roof? And why is there a sink and a water tank inside the camper body when the cooking is done outside?
However we had a great trip an the guys at pick up and drop off points were friendly.
I rented through Real Value as it was the cheapest on offer that fit my requirements. It was a Cheapa Campa motorhome that was in good condition and we had a good time. Staff were friendly and motorhome worked. Happy
after a rocky start with the water pump breaking before we left town I was a little worried. The phone help line was answered quickly but their suggestions of changing some fuses didnt' fix it so back to the depot we went. Took a couple of hours to fix. Total delay 3 hours from discovery to drive away so happy with the short turnaround and refunded a 1/2 day for the trouble.
I liked the free stuff table in the office that they fill with useful stuff other renters leave behind.
Used the link to the instructional video they emailed me when it came to emptying the toilet cassette. Very helpful. was worried i was going to be wearing part of that toilet cassette but it was pretty easy. Felt like a master by the 3rd time I did it.
Return was easy too. Checked it in in a few mins, they did the walk around like any car rental return, we signed stuff, they signed stuff and off we went.
On the down side, apart from the water pump that could have been a real problem had we been 3 hours out of town already, was that the cushions were a bit worn, one drawer kept flying open (so I taped it shut), 1 window leaked a bit and was a real problem if the angle was such that it caused the water to rush off the roof on that side.
Note to future renters - take the little blue sachets of toilet stuff. I didn't put one in the toilet on day 1 and it started to stink up. After emptying the first time I put a blue sachet in after each emptying and it didn't stink again the whole trip. Get as many of those things as you can. Oh yeah, had a 6 berth motorhome.
Our 3-week road trip (Melbourne - Adelaide - Alice Springs) was an awesome experience. I'm totally convince that is the best way to visit Australia and meet people.
Everything went well and smoothly during our trip. The only negative points were the temporary issue with the air conditioning and the one with the fridge.
We will forecast a second trip to visit the North and East parts of Australia.