"Nice campervan, but mixed service."
The campervan was nice and suited our needs perfectly. The people at the Ca...
The campervan was nice and suited our needs perfectly. The people at the Cairns pick-up station were really friendly and helpful as well. In Sydney however I ran a bit late because of insane traffic and ended up being 9 minutes late. This resulted in them charging a 75 dollar late fee, which is basically the cost of an extra day. I spoke to them on the phone earlier and notified them that I was running late, but the response was: The gate will be closed and we will charge you a late fee.
They called me 45 minutes before with the warning that I had to be there at exactly the specified time, if they would have called earlier or made it clearer that the time was ultimate, with not a minute delay possible I may have been able to get in earlier, but in a country as large as Australia 45 minutes is nothing. They could have called earlier or not bother to call at all. Shame because it sort of spoiled an otherwise great experience.
The camper allowed us to get almost everywhere we wanted to go and being able to stop and eat anywhere was very convenient. The vehicle performed well and was well equipped. There was very little storage space aside from space for cooking gear and food, so we were constantly shuffling bags around so we could open the drawers and cupboards, which was a minor inconvenience.
A couple of down sides - Apollo campers in Darwin were running very late and our departure was quite delayed causing us to miss out on some activities on our first day. The camper wasn't even filled with fuel or water, which we had to do ourselves.
Our biggest disappointment was the outrageously expensive insurance which was not clearly explained on the website and we ended up paying over $700 for insurance for ten days. After we had paid we found out that rollovers (the biggest risk for high clearance campers) were not even covered! We feel this exorbitant insurance is an absolute rip off designed to sting customers when they are at their most vulnerable and have little time to explore other options.
We had a great time in our 4wd campervan we rented out of Darwin. The staff at the depot were nice for both pick up and drop off, there were no mechanical problems with the campervan and everything inside was totally OK. We had no complaints about Real Value Campervans and would hire from them again in the future
The basis car, a Toyota Hilux, was perfect for the job. A couple of amendments to the camper body would make the vehicle perfect. Aircondition that only works with 240 V is of no use in the bush. The battery did not keep the fridge cold long enough. Why not mount a solar panel on the roof? And why is there a sink and a water tank inside the camper body when the cooking is done outside?
However we had a great trip an the guys at pick up and drop off points were friendly.
I rented through Real Value as it was the cheapest on offer that fit my requirements. It was a Cheapa Campa motorhome that was in good condition and we had a good time. Staff were friendly and motorhome worked. Happy
after a rocky start with the water pump breaking before we left town I was a little worried. The phone help line was answered quickly but their suggestions of changing some fuses didnt' fix it so back to the depot we went. Took a couple of hours to fix. Total delay 3 hours from discovery to drive away so happy with the short turnaround and refunded a 1/2 day for the trouble.
I liked the free stuff table in the office that they fill with useful stuff other renters leave behind.
Used the link to the instructional video they emailed me when it came to emptying the toilet cassette. Very helpful. was worried i was going to be wearing part of that toilet cassette but it was pretty easy. Felt like a master by the 3rd time I did it.
Return was easy too. Checked it in in a few mins, they did the walk around like any car rental return, we signed stuff, they signed stuff and off we went.
On the down side, apart from the water pump that could have been a real problem had we been 3 hours out of town already, was that the cushions were a bit worn, one drawer kept flying open (so I taped it shut), 1 window leaked a bit and was a real problem if the angle was such that it caused the water to rush off the roof on that side.
Note to future renters - take the little blue sachets of toilet stuff. I didn't put one in the toilet on day 1 and it started to stink up. After emptying the first time I put a blue sachet in after each emptying and it didn't stink again the whole trip. Get as many of those things as you can. Oh yeah, had a 6 berth motorhome.