"Disgusted and haven’t even got the van yet!!!!☹️"
Well we have been waiting in the queue for over an hour- not enough staff o...
Well we have been waiting in the queue for over an hour- not enough staff on anni customer care. Some people in the front of the loooong queue have been here for 2 hours. No shade or shelter - just standing out in the blazing sun!!!! No one to talk to or any contact from overworked staff to tell us how much longer. Disgraceful conditions of vehicles- filthy in and out - they come in and go out it seems without any cleaning. Some reek of tobacco. My partner has been busy checking them out!!! Absolutely disgusting- highway robbery. Not much integrity or customer care here. One couple tried to cancel when they saw the state of the vehicles and they are are going to get charged 500 dollars. OUCH!!!
I hired a 4WD to explore the west coast of Australia! Due to a lot of former travels i can compare the quality of hired 4WD cars. Among other issues with the company my main issue is that the company give us a 4WD with just a 30 L tank which is ridiculous regarding the distances in WA. I called them several times, but they had nothing other to do than argue with me about this topic. It was exhausting, because they didn't even refund the spare fuel tank i bought, which they promised finally to do so. Other than that, there was almost no equipment in the car, which is essential when you go off the road!
When picking up the van, they hit us with a $600 surprise extra charge, after booking confirmation and everything. So they left us with 2 options: forfeit our several hundred dollar deposit and find another company to rent a van, or pay the extra $600 to rent theirs at an exorbitant price. The van itself wasn't great either, a bit shabby and uncomfortable and a ridiculous gas guzzler compared to similar sized vans. We were promised camping chairs and a table upon booking, yet upon pickup they were "unavailable" so we didn't get any, even though we were promised them. Staff were rude and unhelpful when we voiced our complaints. AVOID THIS COMPANY, THEY WILL RIP YOU OFF.
Don't do business with wicked campers. They are not a serious business. I rented a car for ten days and was told there was a fee for a special track. As I was unsure wether I would take the track or not I asked what I should do. Their response was pay upfront and if you don't take the track we will refund you.
When I got back without having taken the track they told me the refund would take ten days. It's been 2 months and several emails but still no reply. The first two emails I got a reply "we'll get back to you soon". After the third email they haven't even bothered answering me.
Very dishonest and poor customer service. They wouldn't take cash because once an employee took the money and flew to Thailand. I mean come on!
They gave us a van which would not break. When we returned it after 10 minutes, they refused to change it.
We then drove 1 hour before parking the van an finding out that they had forgotten to give us the key to close it (yes, it needed a separate key for that)
So we returned to the Sydney depot, where they gave us the key a said they would compensate us. But they never did.
Do not go with this company! Charge for out of hours return, read the fine print carefully as the liability reduction is pointless and there are so many hidden charges. Shit service, crap vehicles
The van we were issued was not roadworthy and literally fell apart as we were travelling along a 100km highway. We then had to organize emergency assistance, a mechanic, and stay at a run down motel in the middle of nowhere for three days whilst we got the van fixed. After many emails back and forth they offered no compensation for the motel stay and issued no apology for endangering our lives on the road. DO NOT HIRE FROM WICKED CAMPERS. A truly awful company that does not care about its customers
This should be the last of your lasts options. Way too much money for what you get. I already knew that the vans were old and beaten but pray you won't need to depend on Road assistence. Of coure it breaked down and the worse part was having to deal with their "road assistance" service. The guy must be the biggest cunt in Australia. They didn't answer my calls and would respond my messages 2 hours later. I was on my own with a broken van with no assistance at all at night! This is outrageous. Not to say that he refuses to send me a new Van, really really bad... Wicked is a TRAP!!! Never ever again
We hired one of wicked campers 3 sleeper mini campers picking up at Adelaide and dropping off to Melbourne. Unfortunately, we had a number of things wrong with our camper and we are extremely disappointed at the quality of the car we was provided. We have a list of things that went wrong and were unacceptable for the amount of money we paid to hire this camper. After countless emails back and forth they showed no interest or care in our concerns and we have now been completely ignored.
- Our car had no horn, this is illegal to drive a car with no horn. We was driving the great ocean road and a kangaroo jumped out on us in the road. This should of been checked before we was given the car. Johns response to this was that this is a "minor issue."
- This is supposed to be a 3 sleeper camper. We are 3 small girls and this was unbelievably uncomfortable to sleep in all 3 of us, this should be a 2 sleeper!! We had to take turns in sleeping in the car as the sleep was too uncomfortable.
- Our car had a noise the tyre was making the whole journey. The lady said to us this has been fitted with bigger wheels than it should have which is why the car is making this noise, however hiring a car for 5 days straight and hearing this whilst driving on winey roads like the great ocean road, this gave us low confidence we was driving a safe car.
- We paid $10 per day for kitchen equipment. Our equipment provided had food over the plates, the cutlery was dirty and the wooden spoon was mouldy. This was disgusting and we refused to use the plates we were provided. After one use of the cooker, this also broke and we struggled to use this at all without people around us assisting or letting us borrow theirs. It should not have been provided at all and should be thrown.
- The tent is secure on the roof with Velcro only. We was driving along narrow roads and the tent cover opened up and fell infront of our windscreen - whilst driving which nearly caused an accident. When we dropped off our car we saw other cars with straps to hold their tent on top safely.
To top all of this off, we tried to drop off our car keys as explained, and there was nowhere to leave them. Someone else was there, spoke to someone on the phone and said we can leave it in the box at the front. We then received an email to say we will be charged $200 if these aren't returned.
In addition to all this the tent we was provided with was half broken and extremely dirty.
Overall, we are incredibly disappointed with the quality of the service wicked campers provided. And the ignorance of their staff.
DO NOT USE THIS COMPANY!!!!
The off colour remarks and the appearance of their vehicles are totally inappropriate! On their website the word C**T!!! is written in texta on the inside of the vehicle, my daughter asked me what's a c**t daddy, she actually said that. Disgraceful, misogynistic and revolting. Who creates a company like this? Shame!
After travelling with Wicked Campers, I would NEVER do it again nor recommend. The most appealing aspect was affordability, but it comes at the price of SAFETY. My friend and I were both renting a vehicle for the first time and took it on the Great Ocean Road from Melbourne. While giving the benefit of the doubt, our vehicle proved unsafe for normal road conditions and would not pass a road inspection. The van had minor defects (i.e. broken radio, curtain fixings without curtains) but the greatest SAFETY concerns were:
Sideview mirrors - would turn in on uneven roads or when reached 80km/hr driving speed
Steering Wheel - incredibly misaligned. Driving straight had the steering wheel at nearly 75% angle. Obvious an accident had taken place before and repair was not completed.
Windshield wipers - outdated and worn out. Even when cleaning the blades, it made driving in the rain WORSE.
We discovered all the defects while nearly out of the city. In addition, we were given the keys and left to leave the lot without any instructions for vehicle use. There was also no car manual. Just lots of stickers and decals posting any liability of the car on the renter (this is why it is CHEAP).
Upon returning the vehicle, we voiced are concerns and felt that they were well received. We received instructions for who to communicate with regarding our dissatisfaction. After sending a very polite and thoroughly crafted e-mail, with photo and video evidence, we were told that an investigation would take place and our concerns would be taken care of. After a month, no follow-up e-mail was sent so we inquired about the status of our complaint. One day later, we were told that nothing was done. Based on the hiatus time, and the response to our follow-up e-mail, we doubt the company did anything and that car is still on the road. For a company that values “Safety, Value and Practicality” but views these concerns as “minor inconveniences”, shows the misalignment of morals as a business practice principles.
While the price is an incentive, the safety as claimed by the company is not to standard. Spend the extra money with another company (with an international reputation), to have a safe, enjoyable, and hassle-free trip.
At the pickup already a huge spider (I mean Australian huge) sat in the car. No liquids where checked and the car had a broken bumper and head light. Wanted to return it sooner, because of the whole experience but of course no refund. I hope I will see my deposit again... why is it taking them to deposit it into an Australian account 2 weeks? Crooks
They are a totally disaster. Dirty, unsafe, they don't have most of components they say they have. Only goods to take pictures of them. I don't recomend it at all and I will never hire with them. Take any other company or book a car and a tent.
Customer service is the worse I have received, when things go wrong with the van don't expect anything to be done with any urgently. Not only haveing to chase them up for updates all the time we where let down time and time again and seemed like they just tell you anything to get you off the phone. I wouldn't recommend them to anyone I know! Hopefully this helps you
"C#%t" do you wanna be surrounded by pictures of male genitalia and misogyny? This is your company!
Ok, so as a traveler, I too like to find the cheapest nastiest deal to get me to my next destination. The upside to wicked campers is that yes, they'll probably give you the cheapest deal (even though they'll charge you unknown fees for insurance, "remote location" or one way journeys).
When you book with them, be prepared to be surrounded by a cesspool of teenage Bogan misogyny. As a woman in a same sex couple, I wasn't really prepared to be surrounded by male genitalia. Actually regardless of my gender or sexual orientation... Should I have to be surrounded by male genitalia!?! In every box I opened- and yes, I appreciate the pretty pathetic irony- I found a picture of a penis with generally hairy balls. The side of the van was graffitied with a picture of a lurid green python erupting from a man's pants with the slogan "trouser snake", the other side of the van told me to "ride the snake". Then there was the casually misogynistic sticker, with wicked logo, on the kitchen wall telling me to clean up the van using the word "c#%t" and then the slogan on the boot saying "b#%ch, I know I said I wanna loose weight but I'm hungry".
Could it all be a wonderfully ironic piece of art? I don't think so- as much as I wish it were so.
Top this off by not being told how to put the bed together (in a three seater it requires significant manipulation of the third seat) being asked to vacuum the sand from the floor at the end of hire (I'm not talking excessive amounts but what ANY hire car company would deem reasonable) and being surrounded by tacky permanent marker brain farts.
I have vowed to never again use this company. This is my second time (the first time I specifically requested a van that didn't have a sexist slogan on it... They told me they could not hand pick the van given the demand at the time of rental). I will pay for the privilege (maybe an extra $50-$100 for a week, of believing in a different kind of humanity- one that doesn't tell a "c#%t" to clean up the kitchen (I apologize for the language, but you should know what you're getting yourself into).
If you need a van... Rent from Juicy Campers or Hippie Campers of hitch hike, or message me, I'll give you a lift... Anything to stop these disgusting vans from being on the road.
We actually ended up renting from Wicked Campers for our New Zealand road trip. Its actually a bit funny- As americans, we had absolutely no idea how many campervan companies operate in New Zealand. We counted over 15 different companies renting out everything from rusty old Toyota Vans to brand spanking new $150 k mansions on wheels.
We ended up quite please with our Wicked Camper Iconic 2 Seater. It turned out to be just enough room for the both of us to fit in the back comfortably when it was sleepy time, which is something of a feat since we're both 6'Ft.
The kitchen setup was far from luxurious as we're talking about a plywood table and some plastic bins, but it seemed like a high society setup whenever we saw other campers pulling out milk crates containing their stove, cook ware, and food all jumbled toghether.
The vehicle itself was in good shape. I was pretty skeptical as we'd heard a lot about piss poor condition vans from wicked, but ours was in fantastic shape. It was a late model Toyota Voxy that ran like a top the entire time we had it. The tires looked brand new and it was turned over to us nice and clean. In fact, we ended up being the ones to return it worse for the wear- someone backed into our van in the parking lot of a national park. They left a huge dent in the back and shattered a taillight. Still waiting to see how wicked handles the charge for it.
WORST EXPERIENCE OF MY LIFE!...EVER!!!
Just hired a Wicked camper van with my girlfriend for three weeks. I will try to explain our experience as best and accurate as possible. The concept of Wicked is great, but the execution was far from remarkable.
Firstly be warned that the pick up and drop off 'depots' are in the middle of no where. Our pickup location took us 4 hours from the main city that it was described to being closest to. Took a 50 min train, waited 45min for a bus, 15 min in the bus and a 20min walk in 37 degree scorching sun with luggage and finally we discovered the pick up point. We were met by a person, who was lovely, but explained that he did not work for wicked buti in fact his mate who was some where else did and he was just 'filling in' for him.
The "bed" in the back is hardly a bed and myself and my girlfriend (who are 180cm and 165cm tall respectively) were forced to lie like pretzels squeezed in a sardine can in the back for 21 days straight. Fun for the first few nights but not being able to stretch out in the comfort of your bed gets tiring after half a week.
Our van had a sexist 'tagline' plastered all over the back, which was very embarrassing to drive around in.
Finally after three weeks we arrived at the specified drop off point, at the time and place specified in the contract, and waited...and waited...and waited. Again in the middle of no where. After 45min of waiting we missed our train and our connecting bus. During this time we called the head office NUMEROUS times, Over and over. We tried calling the number of the person who was meant to pick up the car, no answer. We tried called every number on the contract and the website, and what do you know, no answer! After waiting over an HOUR and depleting our credit on our mobile phone after calling over seas and local numbers again and again, and using Internet searching for an email for wicked we decided to leave and drive to the next state.
After we finally got the car out of our hands, thank god!, and we missed out connecting train and bus, Wicked tried to argue via email that we didn't take the required steps to contact anyone when there was no one at the drop off point, and that compensation for loss of transport fund was not due???
All in all we had an amazing experience on our holiday, we did some amazing thing and saw some beautiful places, but the van really let us down. I would NOT RECOMMEND WICKED TO ANYONE!
If you rent a camper van that is spray painted with graffiti here are the things you NEED TO KNOW
- Much of the graffiti is quite offensive, lots of sex and drug references.
- Many private campgrounds will not allow you to stay as they want to be seen as family friendly. I felt as if the staff purposely withholds this information so prepare to be turned away.
- While on hire with a wicked camper van somebody vandalized our van (smashed the tail lights) at a national park due to its offensive nature. I luckily purchased the insurance policy but they still charged me for half of the materials. This would not of happened in a regular white camper van.
- Van was cleanish and ran ok but had trouble getting up many of the hills in Tasmania
- Some of the states in Australia are beginning to ban these awful vans
Just spend the extra 100$ and go with someone else, I will never rent from Wicked ever again