Wicked Campers Australia

If you rent a camper van that is spray painted with graffiti here are the things you NEED TO KNOW - Much of the graffiti is quite offensive, lots of sex and drug references. - Many private campgrounds will not allow you to stay as they want to be seen as family friendly. I felt as if the staff purposely withholds this information so prepare to be turned away. - While on hire with a wicked camper van somebody vandalized our van (smashed the tail lights) at a national park due to its offensive nature. I luckily purchased the insurance policy but they still charged me for half of the materials. This would not of happened in a regular white camper van. - Van was cleanish and ran ok but had trouble getting up many of the hills in Tasmania - Some of the states in Australia are beginning to ban these awful vans Just spend the extra 100$ and go with someone else, I will never rent from Wicked ever again

My son rented a campervan from November 4th to 26th from Wicked Campers (same as Campervan Village). He had to pay AUD 1900 for the rental. The security bond was AUD 7500 for 'standard liability'. The car was already full of dents and scratches when he received it. The horn didn't work either. I think the car wasn't worth much more than the total security bond! I wondered why my son had to pay such a high security bond. After returning the car on November 26th, it was supposed to be inspected within 7 days. However, his car was only inspected after 15 days. No issues were found. The bond refund process was to be handled by the account team. Then the nightmare began. My son sent multiple emails asking where his security bond was. He only received emails from their contact center with positive but meaningless texts like "Do not worry, the accounts team has your refund under their radar and they will inform you once processed". After 31 days, I helped my son to issue a formal complaint. Wicked Campers (Campervan Village) had breached the contract. He immediately initiated a chargeback with the debit card company. He provided all the evidence. Wicked Campers still did not want to refund his security bond. "Due to having initiated a chargeback, the bond refund process timing is now out of our control". This was not true, as they could have processed the refund immediately, but they chose to keep his money as long as possible. After 51 days, he finally got his AUD 7500 back. The credit card company told him that he had won the dispute. The question is why does Wicked Campers treat its customers this way? Do they have a cash flow problem or are they trying to scam customers?

My experience with Wicked Campers Cairns was extremely disappointing. The pickup location was in disrepair, more akin to a run-down beach shack than a professional rental facility. I received—a 2010 Toyota Corolla—was dirty, with trash and stray hairs inside. The turnover time for cars was just 30 minutes, which likely contributed to the poor condition. The staff’s professionalism was lacking, and I struggled to reach the depot by phone. While I had good communication from the Perth office, the Cairns staff member was unhelpful and aggressive, trying to charge me an extra $200 despite prior confirmation that after-hours drop-off would be free. I ended up paying an extra $100, which was unjustified given the poor service and vehicle condition. I’m requesting a refund of the $100 charged incorrectly. I hope this review helps others avoid similar issues with Wicked Campers Cairns.

I travel a lot and usually don't listen a lot to reviews sine I want to build my own opinion and give everyone a chance, but well... This time I was wrong. If you do decide to rent a car from them, please, read the reviews from their other locations around the world as well... We rented one of their camper vans in 2022, Vancouver BC. Pro: - Very kind person who handed out the vehicle. We also got a park pass and bear spray, which was nice. - The mattresses in the car is totally fine - The graffiti on the car is fun - Any beddings you might leave in the car, we got told is being donate to homeless shelters, which we appreciate Con: The info that we had to have 1/4 tank of fuel all the time, nobody told us, we noticed this when seeing a small text below the gas meter. Because of this, we had to stop (and plan) our gas stops more frequently, which was a real hazard when we were pretty much in the middle of nowhere with a wild fire going on around us and no phone service. We were not able to drive the speed limit on the roads, the car started to shake and was extremely unstable if we went over 100 km/h The car does not roll well on the road, we even had to step on the gas when going down hill at some points, and then step on the gas even more and try to get some extra speed to go uphill. (Which added a lot to the already very expensive the fuel consumption) Tires feel and look like they were not inflated We fueled the car same amount multiple times but the gas gauge was different every time, it's hard to plan when this doesn't work and we had to keep in mind to never go below ¼ tank. The gears didn’t work at some points, which is extremely scary and unsafe when going down a very steep hill. Especially when they tell you NOT to use the breaks too often, since they might break down then. Driving in the dark was not an option. The lights were awful and we could barely see anything. The steering wasn’t responsive, there was a massive play when you turn. It was a bit loose, so we had to be very careful when turning and making u-turns was not an option. The engine light turned on after only a few hours using the car, which felt very unsure. We did call the company and got told it was "probably the sensor, but keep driving, and call again if it gets worse". This is not safe and just a stress itself the rest of the trip. The belt fan is also worn out, so the car sounded like a cricket. The suspensions are totally worn out, so we had to crawl over any bump or hole in the ground, or the car might have broken down. Not environmentally friendly or cheap to drive, at all. We spent A LOT only on gas on our total trip with this car. Keep this in mind. This is not a cheap way to travel. It would've been cheaper for us to rent a regular car and book hotels along the way. The 12 volt outlet (cigarette outlet) did not work, we could not charge our phones and had no electricity what so ever. There was an USB port in the CD player, which wasn't event strong enough to charge a phone, it only kept it at the battery level we first had when plugging it in 50% of the lights in the car did not work. So doing dishes, making food or anything else when it got dark was not an option if we did’t have a flash light. And the only flash light we had was the one on our phone, which we couldn’t use, since we couldn’t charge it. (yes, we should've bought a better flash light) The car had no AC, so when it was hot outside, we had to have the windows rolled down and became deaf when trucks passed us, and honked (which they did all the time, since we couldn’t drive the speed limit) There was no heat what so ever to be turned on when the car was not on, so the nights got freezing. We bought beddings for more that 100 dollars, and still shivered like crazy. Since the car is so slow, a distance that might have taken about 2 hours took almost 3,5 hours. We had no time at any of the destinations we planned to visit during the trip, since we had to drive to make it back in time. (Ball bearings must be replaced) The water tap did not work. The kitchen supplies were not cleaned. When I washed everything again before using it, the water literally became brown. The arm rest was broken and not even usable, the back rest couldn’t be adjusted whatsoever. The dash light was broken, couldn’t see anything when we first tried driving after the sun went down. Left side Mirror couldn’t be adjusted at all, the right one only slightly. The speakers were broken We pointed out all this to wicked after we returned the car and got or deposit back, (since we've read reviews afterwards about customers who lost their entire deposit even though Wicked said nothing was wrong with the car when returning). They ghosted us. We were still lucky though that the car didn't break down after all, in the middle of nowhere, and we got our deposit back. But I would not recommend anyone to rent from them. Unless you want to take some fun pictures for a day.

Most horrific experience ever ! Made 2 bookings for 2 different time at the London Location. Received a confirmation email mentioning a different location. Been overcharged for the daily rate so I called the customer's service which explained that the website was not updated and the location had been changed. Price of the daily cover was a mistake and will be refunded. Fair enough, location was annoying but could deal with it. Next morning, I received again a new email mentioning a 3d location. I called and they explained that they did a mistake but the location is a different one. Which is far away from London ! Location I can't make to so I ask to cancel all bookings (worth £600) which the person agreed to but warned me that this had to be decided by the head office in AUS. Fair enough, for the next 3 weeks, no reply, no email, no answer on the online chat, no answer on the phone, all leading back to the head office which send me an email that they were looking into it. Since then Radio silence, lost the money, officially taking them to court now if the BVRLA can't resolve the issue before. BE MINDFULL AND CAREFULL WITH THEM!! Worse communication and customer's service ever !

Please do not ever consider renting a van with Wicked Camper Vans. I had 2 breakdowns during my rental period of 2 weeks and it has been 3 months now and I haven’t gotten any money back! First the battery was broken on the first day (!!) of our rental period and we got it replaced. 2 days later the van stopped on the highway and the dynamo had to be replaced in a garage in France, which took a week to finish because they didn’t have the part in stock. I spent over €1000 on repair and towing costs and another €800 for a replacement vehicle. I saved all tickets and discussed all options upfront with the office in the UK. Liam from the UK office promised that the payments I made up front would be covered, but I guess I was naive to believe this. 3 months later they still haven’t seriously looked into repaying any of the costs we made because they send us on the road with a BROKEN VAN from DAY ONE! Basically, they gave us a broken van and we arranged and paid to get it fixed. We feel very naive. This is the WORST service I ever received from a company. And I am not even talking about the van being very dirty (there were molded dishes in the van) and the side mirrors were broken.