"Review of my Go-Cheap-Motorhomes hire"
We hired the 4 Berth Henty for a short trip in Tasmania. We came across man...
We hired the 4 Berth Henty for a short trip in Tasmania. We came across many issues during the trip with the vehicle (flat battery to supply rear living of vehicle, blown fuse, hot water issues, fridge issues), however some of these were sorted by Customer Care. The vehicle was also unhygeinic in the bathroom. The Service staff took a long time to hand the vehicle over. The Customer Care and Roadside care staff were professional and solved our issues.
Overall we were put out of place but were given help and solutions to our issues to make our holiday work.
The Customer Care dealt with our complaint promptly after our holiday and made sure we were compensated for.
I would use Cruisin again but would hope they serviced their vehicles and maintained them better.
We had a great family trip along the Great Ocean Road with the 4 berth campervan. The vehicle was adequately equipped and the staff was more than friendly and helpful. I would definitely rent at GoCheap again.
The campervan itself was fine, it was the service and charges from the Hobart office that blew me away. As previously stated by another reviewer, they charge $100 on top of the $5000 bond taken from your credit card - this being taken off despite the fact that I had organised insurance through someone else as theirs was stupidly expensive. In addition to that, I had to pay $25 for the gas bottle to be filled despite never using it. When I asked for this to be refunded on return of the vehicle, they wrote back and claimed that I wasn't entitled to a refund, as stated in the terms and conditions (which I had combed the night before and found no such evide of this). All in all, I paid about $400 more than what I was originally quoted, and felt my holiday was almost ruined by these people. I will be telling all family members and friends not to bother hiring a campervan through them. Bugger that.
Epic fail. Hired a 3 person camper van through these guys and it was a calamity of errors from the start. The most notable issues was the fact that the fridge didn't work, so after we loaded it with meat and food, we lost the lot. Rang up the hire place and was literally told "oh well, go and buy some ice then!". The entire van was full of black mould. That is a massive health hazard, so we stayed in motels for the trip until we could take it back to the depot. When we got back and showed them, they treated us like idiots.
I would rather be suffering from polio than use this bunch of deceiving muppets again. Guys, there are HEAPS of other camper hire sites out there...don't make the same mistake we did by using GoCheap.
Well, obviously you didn’t hire a vehicle from this company. We are about to take our complaints about them further. Firstly, we were NOT told there would be a $5000 deposit if we didn’t take out extra insurance. NOR were we told there would be a $100 credit card surcharge on this deposit. that we don’t get back. we had to chase the company up a number of times to confirm the booking. The vehicle that we had was not well maintained. Once we got on the road we discovered a number of problems. The tv didn’t work – it turned out the remote was entirely wrong for that tv, one of the latches on the doors didn’t work, a piece of foam had had the velcro ripped off so wouldn’t attach, two of the 3 gas burners did not work. the fire extinguisher fell off the wall while we were travelling along (lucky our son was not right underneath it). While we were travelling around we sent two emails expressing our concerns which were not responded to. So we went back to Hobart and had a heated argument with one of the staff. While we were there, another customer came in returning her van and told a staff member that the vehicles were very poorly maintained and should be retired. Finally, sthe staff member conceded to give us a SMALL discount of about $40 for our inconvenience. We are still waiting for this, plus our $5000 back – four days after the vehicle was returned.