Apollo Campervans Review

Customer rated 3.4 / 5 from 54 reviews

Whilst driving in Australia,  you are probably going to see more Apollo branded vehicles on the roads than any other campervan rental company. Currently they have over 4000 vehicles with plans to add another 1500 vehicles to the fleet. Established in 1985 in Australia, they now also operate in New Zealand, USA and Canada. Whilst the Apollo brand is probably the most famous of the brands operated by this company, they also own  Star RV,  Cheapa Campa and Hippie Campers, which satisfy the higher, lower and youth priced segments of the market. Within the Apollo branded vehicles you will find Campervans, Motorhomes and 4wd campers.

Apollo Euro Star Motorhome, Australia

What Apollo Tells Us

Apollo wants us to know that they have the largest camper hire rental fleet in Australia. They are proud of being one of the largest privately owned leisure vehicle operators in the world and have been operating since 1985. 

Apollo hopes to have a vehicle for to suit every style of self drive holiday and is aimed at those travellers with just a little bit more money and more care for quality. Their cheapest camper is still of pretty good quality and is a Hi Top camper with all the modern conveniences. From there the vehicles just get bigger, better, nicer and pricier. They aim to impress with their selection of locations, vehicles and their caring staff.


Campervans and Motorhomes running under the Apollo brand in Australia are a maximum of 3 years old. After that, or at 150,000km, they sell them or pass them on to their cheaper family of campers under the brand of Cheapa Campa.

Like pretty much all the campervan hire companies, you are charged by calendar days used, not time of day picked up like car rental. So it pays to pick up early and drop off late as you are paying for whole day regardless.

If you rent a motorhome with a toilet you will have to get used to the idea of emptying the cassette as if you return it full, you will be paying a fee. Which begs the question - where is the nearest dump point to the location you are returning to. There are not many dump points inside major cities. Check out http://www.dumppoints.com

Just so you know which of the Apollo brands is best for you, here is how they stack up: Star RV is the brand used for campervans and motorhomes that are brand new to $60,000km (about 1 year). Apollo campervans are run from 60,000km to 150,000km (year 1 to year 3), Cheapa Campa then runs the camper from 150,000km to end of life which might be about 5 years. Hippie Camper has new and old vehicles that are aimed at the youth market so are generally smaller with fewer amenities and only a couple of different models.

Reviews of the Apollo Campervans:

Apollo Hi Top Campervan

Apollo Hi Top Campervan AustraliaThis is the base model vehicle for Apollo keeping bells and whistles to a minimum. Whilst it could sleep 4, it can only seat 2 as the kitchenette is directly behind the driver, meaning other passengers would have to sit sideways on the bench seats and this is not allowed. All the necessities are there for driving, sleeping cooking eating and cleaning but that's about it. It's good to know, however, that all Apollo branded vehicles are no more than 3 years old so you will still be getting a good quality base model but there will be some wear.


  • 2ppl only
  • Base model so has less inclusions
  • Bed set up across the bench seats
  • Microwave
  • Half size fridge
  • Manual pump water
  • Storage above driver
  • Fully stand up
  • Pillow and case, sleeping bag, sheet, bath towel cooking gear
  • Expect to pay at least $63pd


  • Can fully stand up.
  • Functions well to get from place A-B, cook and sleep, but not much else.
  • Storage above driver cabin not entirely taken up bedding and mattresses.


  • You have to find public toilets and showers regularly
  • Small gas cylinder of 2kg
  • Sleeping bags supplied: who want to be sleeping in a bag 100 other people have been in.
  • Manual gear shift

Apollo Endeavour Campervan

Apollo Endeavour Campervan AustraliaSame base model vehicle and most the same attributes of the HiTop except for a different layout in the back to accommodate 2 extra bodies. It's indicated to be 2 adults sleeping below and 2 kids sleep above, however I checked with Apollo about having 4 adults and it is fine to do. The maximum weight rating for the upper bed is 200kg. The average weight of an adult is 75kg so just be sure to sort your sleeping out best according to weight.


  • 4 ppl
  • Can fit infant seat - forward facing only from 9kg/70cm upwards.
  • Auto transmission
  • 1/2 size fridge
  • Little storage as the compartment above driver full of bedding
  • Expect to pay at least $78pd


  • 4 peeps
  • Child seat capability


  • Not going to be a lot of storage for 4 peoples gear
  • Child seat is $30pd - only about $11 when you rent a car.

Apollo Euro Tourer Campervan

Apollo Euro Tourer campervan AustraliaWhy the Euro name? - because it is based on a European model vehicle - in this case a VW  rather than the Australian built Hiace used for the other 2 campervan models (used to be Mercedes Sprinter so don't be surprised if you get a Merc model). With total shut down of all vehicle manufacturing taking place in Australia, pretty soon Apollo will have to name all their vehicles after other parts of the globe.

The Euro tourer is the luxury model of the campervan class. Significantly bigger than the Hiace model that is used for the HiTop and Endeavour models, it could easily fit 4 people, but Apollo have decided it is better suited to 2 people traveling in style. This vehicle is when you are really starting to get to hotel-room style on wheels. Electric pump water, TV, DVD, air con (when on mains power), 3/4 sized fridge bigger than many hotels - shower and toilet. If connected to mains power, this has all the facilities of a decent hotel room minus the carpet. When not on power you will lose the air con and microwave and the use of any power sockets however, this is the same for all campervan and motorhomes that carry those items. A normal powered site at a caravan park will set you back $30-$50. Some will be more in high season, some will be less in some towns. (if you are interested in comparing campervan hire using caravan parks VS car hire and hotels, read this article )

Of course, like all things luxury, there is an additional price to pay. In this case it is basically double what you will pay for the HiTop and 50% more than the Endeavour, but if you are the kind of person that likes to glam it up when traveling, this is the unit for you.


  • 2 ppl
  • VW base
  • Shower, toilet
  • 3 burner stove
  • 3/4 size fridge
  • TV & DVD player
  • Air con whilst parked (mains power)
  • Double bed made from the lounge area
  • expect to pay: $123pd


  • Well appointed inside makes it a plush ride.
  • Good storage.
  • Doonas and sheets rather than sleeping bags and sheets.


  • Pricy.
  • Got to empty toilet casette before return which can be a smelly job.
  • Interior height only 1.9mtr (other models 2m)
  • They don't even throw in some camp chairs for free when you rent this higher priced vehicle, still got to rent them separately.

What's the difference between...
Hi-Top and the Endeavour Campervans?

Endeavour - Auto transmission; HiTop - Manual
Endeavour - baby seats OK; HiTop - nope
Endeavour - water tank 55 litres; HiTop - 31 Litres
Endeavour - Doona and sheets; HiTop - Sleeping bag and sheets
The rest is the same.

Reviews of the Apollo Motorhomes:

Apollo Euro Camper Motorhome

Apollo Euro Camper Motorhome AustraliaMotorhomes are bigger, plusher and more expensive than campervans and generally have walk through access from the front seat.  The base model of the motorhomes for Apollo is the the Euro Camper. As we have moved into the more luxurious category, TVs, DVDs, Microwaves, showers and toilets all become standard and this motorhome is no exception. This model is perfectly acceptable and being less than 3 years old will have all the mod cons that you are after. You can expect a higher level of quality of appointments, but one of the biggest complaints about motorhomes is that the shower/toilet area is "smelly". Everyones tolerances are different but keep this in mind for all motorhomes with those facilities.


  • 4 ppl
  • Manual transmission
  • Baby seats available
  • Shower toilet etc
  • Air con in the main cabin when on mains power
  • Expect to pay: $145pd


  • Comfy for 4 peeps
  • Baby seat available for family friendly
  • Cheapest motorhome model from Apollo


  • Mileage on motorhomes is poor at 14ltrs per 100km
  • Some wear and tear on cushions and door/drawer latches
  • Emptying toilet cassettes can be bad news for the squeamish

Apollo Euro Star Motorhome

Apollo Euro Star Motorhome, Australia

This is just a slightly upgraded model of the Euro Camper. The swanky thing about this model that sets it apart from many others is the electric raise and lower of the double bed at the back. Very handy at the end of the day when it comes to bed time - no moving of boards and cushions to make the bed. The only concern is what if it gets stuck? I hope there is a manual override. Generally the more moving parts a thing has, the more things there are to break down. There is also a slide out cooker come BBQ from the side of the motorhome. Australia loves to BBQ so this is a welcome addition to allow for smokey outdoor cooking under the expansive awning.

This is a really homely unit. It has luxury and comfort and will be just a like a plush hotel room on wheels for those who want all the creature comforts when they travel.


  • 4ppl
  • Auto transmission
  • Reversing camera
  • Side awing
  • Microwave and gas oven
  • 2 gas + 1 electric hot plate
  • 3/4 sized fridge
  • Outdoor stereo and speakers
  • Double bed over cabin
  • Double bed with electric lift/lower
  • Toilet/shower
  • Expect to pay at least: $156pd

What's the Difference Between...
Euro Star and Euro Camper Motorhomes?

Euro Star: automatic - Euro Camper: manual transmission
Euro Star: fridge 150ltr - Euro Camper: 110ltr
Euro Star: cooktop 3 (2 gas 1 electric) + oven - Euro Camper:3 gas
Euro Star: gas 9kg - Euro Camper: 4 kg
Euro Star: water tank 150ltr - Euro Camper: 100ltrs
Euro Star: Electric life bed - Euro Camper: no lift. smaller 2nd bed

Apollo Euro Deluxe Motorhome

Apollo Euro Deluxe Motorhome Australia

This is the largest model Apollo offers with 3 double beds for 6 people. The fridge is a little small to cater for 6 people I think, but there is a lot to fit in to this motorhome. Something else to keep in mind is showering for 6. The hot water system can be slow to heat up and quick to run out in motorhomes, so don't plan on all 6 people showing one-after-the-other. You should spread it out between mornings and nights - and keep the times to a minimum, 100 litres of water won't go far when there are 6 showers in a day. On the up side, this model has a grey water waste tank making the vehicle entirely self enclosed. This is handy for some council parking rules that only allowed self contained motorhomes to park legally overnight on the side of the road.
There are actually a tonne of little things in this motorhome that make it a sweet ride, not the least of which is the separate dining area for kids, the awning and the outdoor speakers so make sure you sit through a walkthrough video for this motorhome before you drive away in it.


  • 6ppl
  • Manual transmission
  • 2 dining areas
  • Side awning
  • Reversing camera
  • TV/DVD
  • Air con
  • Toilet and Shower
  • 3 gas burner and microwave
  • 1/2 size fridge
  • Baby seat OK
  • Waste water tank
  • Expect to pay: $156pd


  • 6 people
  • baby seat
  • side awning
  • plush ride


  • small fridge
  • 1 bed a little small
  • 14ltrs per 100km fuel efficiency is pretty lame
  • Changing a flat tire is a REAL pain

Apollo Euro Slider Motorhome

Apollo Euro Slider Motorhome Australia

Apollo are stepping up a notch with this motorhome being the only one that has a slide out wall to expand the living and cooking area when parked. If you are looking for a hotel-room-on-wheels, then you have found it here.

With all the modern conveniences for both cooking and relaxing, it will be hard to find a motorhome flasher than this when you turn up to a caravan park. Please keep in mind the motorhome must be parked on a flat stable surface to be able to side out, this is not always the case with roadside stops. Roadside stops are normally in great condition along the main Australian highways, but if you want to be get off the beaten track and on the the B roads and C roads, the spots are less maintained. You shouldn't let this stop you from renting this motorhome, just something to keep in mind. Like the Euro Deluxe, this motorhome has a grey water tank so is completely self contained - very handy if you find yourself pulling up to a road side stop that only allows overnighting in fully self contained vehicles.

Be aware this motorhome has complicated system to run all the little devices it has - there are circuit switches galore and numerous things that must be turned on, off or turned on in a certain order to make everything work. You should watch the Show through video here or at Apollo before driving away. It lets you know things like how to empty the toilet cassette and that it takes 20 mins to heat up the water for a shower. It also highlights some traps you can fall in to that that will result in extra fee charges if you don't do as they ask.
It is a little pedestrian and long but I really advise you watch it all before renting it or heading out in it.


  • 4ppl
  • Auto transmission
  • Slide out wall
  • Side awning
  • NO child seat allowed
  • Full size fridge
  • walk through access
  • 4 stove cooker
  • Full oven 4 cooker stove, range hood, microwave
  • Reversing camera
  • TV/DVD
  • Air Con
  • Expect to pay: $173pd


  • Luxury and space via the slide out wall
  • Fully self contained
  • Decent amount of gas for hot water and cooking


  • Get to 2nd bed via a ladder
  • Pricey
  • Must be parked on flat solid base to open slide wall
  • Changing a tire can be very hard

If looking for something even more luxurious than the Apollo Motorhomes, then Star RV campers will be newer and flasher.

Review of the Apollo 4WD Campervans

Apollo trailfinder 4wd campervan australia

Apollo are offering 3 models of 4wd (4x4) campervans. 

Adventure Camper: A low-level model for 2 people 

Overlander Camper: Low-level model for 5 people  

Trailfinder Camper: a hard-core, go anywhere for 2 people 

What do i mean by low-level and hard core?

Low Level - Dirt roads that are graded or slightly washboard roads, creek crossings, grass fields, flat-lands.
Hard core - Desert tracks, deep ruts, severe washboard roads, steep incline/decline, forest track bush bashing.

Gibb River Road Easy sectionApollo 4wd campervan

Dirt road, mostly graded, mild washboard, low creek crossings vs

Dust, ruts, washboard and mud

The Adventure 4x4 Camper

The Adventure Camper uses the concept of building tortoise-shell accommodation on the back of a ute (flat bed vehicle). These utes are mainly used by tradies to carry tools and get into muddy places for work. Strictly speaking they are 4wd vehicles (not AWD) including Hi and Low range gears but are not great for high ground clearance and steep terrain.

The advantage of this kind of model is the room. The tortoise shell on the back goes up and over the roof and allows for designers to come up with great concepts using all the available space. So when it comes to comfort and space this baby is right on. All this extra space comes with a price of course - it is heavy. Given the average ground clearance of the Toyota Hilux it is built on, and the extra weight, expect a few more rock bashes under the vehicle and keep the angle of of incline attempted as merely "insane". Also a reduction in fuel efficiency compared to some others.


  • 2ppl only
  •  Plenty of room
  •  Manual Transmission
  •  Air con in main cabin (with mains power)
  •  No Kids
  •  Pop top roof to stand up
  •  Side awning comes standard
  •  32ltr fridge
  •  Small 40ltr water tank

4x4 driving fun to be had. Go almost anywhere
Lots of room compared to other 4x4 styles
AIr Con in rear cabin
Awning comes standard

Heavy with the shell on the back.
There are some places it just wont get too without trouble
No walkthrough from front - must enter via rear door

The Trailfinder 4x4 Campervan

The Trailfinder Camper, built using the Toyota Landcruiser is in another category. If you are looking to go to those places in Australia that only the few get to go to, this is the 4wd campervan for you. It will go places the other models won't go due to it's high ground clearance, whopping V8 turbo diesel engine, all terrain tires and it's pure engineering to survive no matter what you throw at it. Don't get me wrong, you can go plenty of places in Australia with the Adventure and Overlander models, but quite honestly, there will be a nagging feeling in the back of your mind - will we make it to the end of this track? No such feeling with the Trailfinder. It's more like - that track was killer fun, where is the next one?

The Trailfinder is also better appointed for outback adventure. 2x 90ltr tanks not only gives you more fuel, but a safety in case once gets a puncture. The water tank is nicely tucked under the chassis keeping it safe but not getting in the way of day to day use and is a better sized 50ltrs. In the other 2 models, water and extra fuel all come in jerry cans. Trying to add just a little bit of luxury to the outback workhorse, Apollo have added a pop-top roof for added headroom when parked, a larger 48ltr fridge and a side awning included. The side awning will protect you from the elements whilst using the slide out cookers and sink on the passenger side.

If you have kids unfortunately this model won't suit you, but if you are a couple looking to see the wilds of Australia, you can't go pass the Trailfinder that hopefully will get you into a little trouble but will also be able to get you out of it too.


  • 2ppl only
  • Side extending kitchen
  • Manual Transmission
  • Burly V8 Turbo engine
  • No Kids
  • Pop top roof to stand up
  • Side awning comes standard
  • 48ltr fridge
  • 50ltr water tank


  • Powerful engine and trusted outback vehicle
  • Pop top roof
  • Larger fuel and water tanks


  • Drivers cabin not as quiet or comfortable as Adventure Camper
  • Average mileage
  • no toilet, shower outdoor solar

The Overlander 4x4 Campervan

The Overlander is the newest addition for the 4wd section of Apollo and should appeal to those who are travelling outback with a family or those who just like to rough it. No Sleeping inside the camper, all sleeping is done in tents. Some in a roof tent and the rest on the ground in an awning. Also, no real adjustments to the interior of the vehicle so they can continue to sit 5 people in there - the seating has been left traditional with a front row and back row. The rear storage is the only area where some customisation has been done. There is more storage on the roof and that is also where the tents go. There is a whopping 45ltr fridge/freezer in the back that will run off the house battery but whilst it is nice to have that much refrigeration for 5 people, it takes up A LOT of room. In the end the problem with this camper is storage. Up to 5 people in there and very little spare space to put all their stuff. The blue box on the roof will go a bit of a way, but if you are taking a whole family in this, be aware that you are going to be putting things in every nook and cranny you can find to store them.

This campervan is really the only 4wd option that Apollo are offering for families, and it seems there competitors are doing the same, but at the end of the day you are really just getting a 4wd and a tent. I guess its a one-stop shop, but I wonder what could be achieved just by renting a 4wd, a tent and 32ltr fridge. There are some other little benefits though, the awning that comes included as standard, the gas burner and the table to put it on. If you are travelling to the point of pickup from overseas or similar, then this vehicle still has an appeal, but many Australians would be able to achieve what's there by renting a 4wd and taking things they probably already have.


  • 5ppl family capability
  • large side annex
  • Manual Transmission
  • Burly V8 Turbo engine
  • 2 kids seats allowed
  • Roof tent
  • Side awning comes standard
  • 45ltr fridge
  • 15ltr water tank


  • Powerful V8 Landcruiser
  • Takes 5 peeps including child seats
  • 45ltr fridge and house battery to run it


  • Little storage
  • Sleeping in tents
  • Tiny water tank

BTW if you can grab an air compressor from an auto store it is well worth it on long off-road trips. When driving on long dirt roads you should let air out of the tires, the compressor will let you blow them back up once you get on the bitumen.


This is a benchmark company that the others measure themselves against. You will almost certainly find a vehicle style to suit you but they book out quick in high season because of their popularity

By far the most complained about aspect of Apollo is the time it takes to return the safety deposit that you give when you commence hire.  All campervan and motorhome rental companies will take a bond of some sort - Apollo seems to be lagging the most in getting it back to you. In the mean time it can leave a big hole in your credit card that may rack you up some interest charges with your bank. Considering the amount of complaints about it I can only assume they are stashing it away in a short term high interest account. There is nothing you can do to speed it up so be prepared.

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54 reviews from our community

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0 Review

"Apollo camper credit card bond question?"

  • Reviewed 4 weeks ago

I have rented cars before overseas and stayed in hotels and done bond by credit card with no charges but apollo campervans have got me worried with their fine print:

Bond amounts are:

* $2700 : if you don’t purchase Excess Reduction. (Debited)

* $1200 : if you purchase Excess Reduction Option 1 at $16 per day, paid to Apollo direct. (Pre-authorisation)

* $250 : if you purchase Excess Reduction Option 2 at $26 per day, paid to Apollo direct. (Imprint)

I have my own travel insurance so don’t want to double up, but from what i see they want to debit my card for bond which means i will get fees for currency conversion both ways (paying bond and getting back). Let alone what the exchange rate will do (and at the moment I couldn’t see it moving in my favour).

I also noted in the rental contract this

“Payment of this Bond is only accepted by credit card. The bond will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.”

so if i get this right they are also going to charge merchant fees on my bond which i am guessing would be around 3%. So on $2700 it is $81 Aus or over $100 NZ. Add that with my currency conversion fees and i could be out well over $300 in bond costs for a $250 rental.

From the looks of it i might have to pay the $16 a day so i can get the pre-authorisation bond so it works out cheaper. Even though i got full rental excess insurance up to $5000nz.

Anyone had any experience or thoughts on the matter please share.

5Service 5Mechanical 5Interior 5Value
A. HitTheRoad, Australia
12 Review
  • Reviewed 1 month ago

Hi Mary and Tim,
My name is Melanie and I am the Marketing Coordinator for Apollo. I would like to follow up your bond refunds for you as these are something that we do endeavour to return asap. I can appreciate that this is a large sum of money. Are you both able to advise me of your reservation numbers and I would be happy to look into this for you.

Kind regards

5Service 5Mechanical 5Interior 5Value
A. HitTheRoad, Australia
12 Review
  • Reviewed 1 month ago

Taking the bond out of your account does seem a little over the top. So they basically have your money, can invest it for the period of your rental, earn the interest before they hand it back & charge you for the priveledge.

It may be worthwhile looking at dealing with a different company.


3Service 5Mechanical 5Interior 4Value
RD, Australia
1 Review
  • Reviewed 5 months ago

Just had a 3 week trip in WA ruined by a 75 dollar fee to fill out an accident report for a chipped windscreen, despite full cover... they are very clever with there wording and will try to get money anyway they can. The campervan was fine, but the rude receptionist and hidden fees have put me off for life....would not recommend !!

1Service 5Mechanical 5Interior 2Value
John, Australia
1 Review
  • Reviewed 9 months ago

In autumn 2015 we hired a 6 berth motorhome from Apollo Motorhomes in Australia. In brief, the motorhome was dirty, scruffy and a health hazard. The motorhome had been used off the bitumen and was covered in red sand. We would have lost at least half a day to get this cleaned. The main points are, when we collected the motorhome the toilet was half full of faeces, the dirty water and clean water hoses were stored together, the seats were torn and stained and during our 6 week hire, we had to mend the external door (to the motorhome), the lockers did not lock, internal cupboard locks did not hold so that the contents fell out and the screws holding the odd thing like curtain rails did not exist and the curtains fell off. We were met with a brick wall when we pointed out these facts to Customer Services. A full report is available on request.

2Service 4Mechanical 2Interior 2Value
jean, Australia
1 Review
  • Reviewed 9 months ago

Comments confirm my opinion of Apollo. Forget fair trade. They reckon they cannot act if details are in the co terms and conditions. Who are they kidding. The details are so ambiguous and confusing for English speakers let alone overseas visitors. The devil is certainly in the small print. They also give misleading quotes which do not include insurance excess reduction or bond whilst urging people to book and pay a deposit. Thus locking someone into what they think is a fair and reasonable price. They are a blight on the Australian tourist industry and are out of control. Time someone brought them to account. Maybe some branch of the media will have the guts to take them on. They have been getting away with dodgy practices for years and think they can do as they like especially as they and a couple of other mega companies own nearly every brand operating in Australia.

1Service 1Mechanical 1Interior 1Value
Jan van den Ende, Netherlands
1 Review
  • Reviewed 11 months ago

Non-Australian travelers should anticipate an extra cost of 225 Australian dollars. The reason is that Apollo doesn’t just make a reservation on your credit card as other rental agencies do, but they deduct the bond from your credit card and transfer it back after your trip. That means that you pay two times credit card fees, which is (Mastercard) 2 * 1.5% * 7,500 Austr dollars = 225 dollars. On top of this you run the risk that the rate of the dollar decreases in the meantime.

3Service 5Mechanical 5Interior 3Value
A. HitTheRoad, Australia
12 Review
  • Reviewed 11 months ago

Apollo currently has approximately 5,500 vehicles, although they are not all in Australia. I am informed that, legally, bonds are to be held in a trust account, interest earned from bonds are not attributable to the company that holds the bonds as it is not technically the company's money (however I have not confirmed this). But, one does wonder what a company does when it holds up to $16M in bonds?

3Service 3Mechanical 3Interior 3Value
Malcolm Richter, Australia
1 Review
  • Reviewed 1 year ago

Would never use Apollo again. We had booked to pick it up at 8.00am and were told it was still being cleaned when we arrived. Our response was not polite so then we were given another vehicle. We had the Euro Tourer and the bed was the most uncomfortable we had ever slept in. Before we left we asked if all the fluid levels in the vehicle had been checked and was assured they had. We had only travelled 300 km's when the Adblue light came on and the vehicle lost a lot of power. We then had to find a service station where we could top up with Adblue. It took over 25 litres to fill it at $1.26 per litre. If the level had been checked before we left then there is no way it would have run out so soon. According to the manual the vehicle was also 6,800km’s overdue for service. As well as the Ablue light on the dashboard there were 2 other lights that came on. One appeared to be connected to the vehicle lights but we could not find any that were not working as was indicated. The other light indicated that there was a problem with the exhaust system. We rang Apollo and were told to just drive the vehicle anyway, which we did. The toilet did not appear to have any chemicals in it at all. We could not get the TV to work at first. We then discovered that the antennae was not connected properly and there were no leads to move the TV to the wall above the bed. The staff are not trained properly to hand over the vehicles. All they seemed interested in was trying to sell us more insurance. As for the deposit, at the time we took it out we asked and were told that it would be 2-3 days before the money went back into out account. When we returned the vehicle we were told it could be up to 21 days. We asked where the extension lead was, and the young staff member went and got one and put it in the space beneath the back seat with the hoses. Imagine our surprise when we later discovered there was already one in the other side of the vehicle. He did not seem to know what was in the vehicle and what should have been in there. Surely all staff members should be aware of what and where all items are in the vehicle. We were a couple of days out when we discovered another doona and more pillows in with the other extension lead. We were not told about any of these. I can say with all certainty that I would never hire another vehicle from Apollo and would never recommend them to anyone else.

1Service 3Mechanical 3Interior 1Value
sahoaction, Australia
2 Review
  • Reviewed 1 year ago

I know for sure it's not hundreds, but more than a thousand vehicles on the road at any one time. We hired an Apollo to go to a music festival and they told us at the rental station in Melbourne that they had more than 100 vehicles at the festival site alone......so now go figure how much interest they make everyday on our bonds!!!!!

3Service 5Mechanical 5Interior 4Value
jaynen, Australia
3 Review
  • Reviewed 1 year ago

What we did was contact the financial institution whose credit card we used for the bond and complained that the bond had not been refunded as promised. They then contacted Apollo, and magically, the bond was refunded. Apollo are making big money out of withholding the bond money by earning daily interest on the money they are holding. Think about it, they have hundreds of vehicles on the road at any one time, and at a conservative average bond of $1000 that's interest on $100,000 per day. Nice work if you can get it! Don't fall for it people, threaten them with the ACCC and the QLD Office of Fair Trading as well as your own financial institution on their backs, and they will refund the money quickly, I suspect!

2Service 4Mechanical 4Interior 2Value
Marion, Australia
1 Review
  • Reviewed 1 year ago

Cross fingers for everything related to your rental with Appollo to go well, because customer service is definitely not one of their stronger points!
One of their agents made a mistake while explaining the rules on fuel for the vehicle drop-off which resulted in charging my sister and her partner twice for fuel - $100 dishonestly received by Appollo.
They would not discuss any refund possibility, I'd be better off talking to a wall... Defending themselves only by saying "that's impossible", well, guess what, this is actually what happened.
Even if they don't want to take responsibility for one of their agents' mistake, Appollo should at least be honest enough to recognise that a customer was charged twice and to make an effort to solve the issue (not to mention being polite over the phone, seems like I'm asking for too much!). Instead they prefer to treat their customers poorly and receive a negative review on every possible website, their call!

1Service 5Mechanical 5Interior 3Value
Paul Coleman, Australia
1 Review
  • Reviewed 1 year ago

Having had a very poor experience with Apollo Australia from picking up the wrong vehicle in Perth and being told, 'it's school holiday time that's all we have left' we then had several issues with the equipment and comfort, spoiling are honeymoon adventure. on arrival at Sydney I spoke with a manager by the name of Julie who appeared to listen to my complaints and informed me that these complaints would be looked into, as a good will gesture Julie also offered to refund $200 and return the $80 cost of the taxi from Apollo to Sydney. As yet no money has appeared in my account and no contact from Apollo has been made

2Service 5Mechanical 5Interior 4Value
Florence, Australia
1 Review
  • Reviewed 1 year ago

Good afternoon,

We just rented a campervan "hippie camper budget" with your company during 6 weeks and I want let you know we were not happy with your services :

- No maintenance on the car : battery dead the second day of the rent (we are not the only one with this problem) ; had to add oil and water before to do any km with the car ; back window doesn't lock, light inside the car does'nt work.

- Security : when the car was plug-in to a powersite, we felt electroshocks ; parking break doesn't work properly,
we also met other peoples who had problem with seat belt

-Service : a lot of extra fees are not clear at all. For example, the agent at the receptoin told us to bring the car back with the fuel but when I read the invoice, I saw 101$ for "pre paid fuel". Yet we never asked for this. if I havn't check I would paid two times for the fuel.

Also they charge 25$ for 2 bottles of gas which only cost 3$ each !

Moreover agents gave us a lot of pressure to take their insurance (even if we already had an other one) and they insist a lot to add many other options ;

To finish, it's take a while to get the bond back ( the previous rent we did, I called agents many times and sent many e-mail to get my bond back after almost 3 month)

This is our experience, that is why I strongy recomand to not hire a van with apollo.

2Service 4Mechanical 4Interior 3Value
Heya, Australia
1 Review
  • Reviewed 1 year ago

Still awaiting bond more than 21 days after end of hire. I was charged $5100. They tried to charge $5102.04 so I questioned their calculation of 2%. They divide by 0.98. I had to explain that is not how you calculate 2% but apparently that's how 'Apollo' do it. I explained that we all learned how to calculate percentages in high school. Was put on hold and they eventually realised their mistake which is an apparent 'glitch' in the system. From the previous poster, it looks like it's not fixed either. I am guessing this company does not meet ISO9001.
I'll be interested if I keep the points on my card. If not, then I
The car was fine and we had a good time after that. But I am very unhappy about how their website is laid out. Incredibly dodgy. Definitely a complaint lodged with the ACCC and maybe a tipoff to The Checkout. Incredibly dodgy.

1Service 5Mechanical 5Interior 3Value
AngryCustomer, Australia
1 Review
  • Reviewed 1 year ago

Really bad company...
We hire vans with a lot of company all over Australia and Apollo are the only to keep your bond in hostage.
Been two weeks that they are keeping our bond of 3500$ and they're is no way to contact the accountant.
If you have rent a van, go Juicy or Britz or any another company they have a way better service and they refund your deposit straight away

1Service 5Mechanical 5Interior 4Value
sahoaction, Australia
2 Review
  • Reviewed 1 year ago

Happy with the vehicle, but not happy with the rental process.
Had a booking for a total of $260.
When the counter staff took my credit card for the payment it was suddenly around $390. I said "hang on, how come?'
Oh, that's including pre-paid fuel and the gas bottle.
I know that pre-paid fuel is always a bad deal because you can never empty the tank before you return the vehicle. I also wanted to take the camper only for a 100km ride to a local music festival and would have never finished the fuel. So I was told that most people chose the pre-paid fuel option and I had to argue to get out of this. Apollo then insisted that I had to pre-pay $25 for the gas in the gas bottle, no matter if I use it or not. After telling Apollo that the ACCC was only a phone call away, they suggested to take the whole bottle out of the van. They then try to rent out chairs to you for a daily charge that is equivalent to the cost of buying a chair at the next supermarket.
And then they took $5000 bond out of my credit card plus $102 non-refundable charges. Two weeks after returning the vehicle the money is still not back in my account. This is the longest ever with any rental company.
If this is not a scam it's at least unethical business practices....

1Service 5Mechanical 5Interior 4Value
Lantinga, Australia
1 Review
  • Reviewed 1 year ago

We had a very disapponting expierience with a campervan with Apollo-Australie last March.
The electric system of our first campervan was unserviceable (no fridge,airco etc.). Besides this, the campervan had not been cleaned properly, we found used toiletpaper in the bathroom, old shoes in the closet, no tools to clean (i.e. brush) and the curtains did not close well enough. It was een RV STAR camper. We had to spend a night at a holidaypark while waiting for a solution for this unfortunate situation. The first campervan was replaced by another one in Sydney, wich was from an older year than we had booked and paid for. We were told we would receive a refund for thiis for the rest of our stay (anothe 3 weeks), but we have not received it, as Apollo now denies their promiss to compensate.
When we drove off with the second campervan, we encountered several technical deficiences along the way again. A broken battery (no electricity for 3 days), a leak in the boiler (no water for 3 days), followed by a leak in the watertank (another 2 days without water). The service provided by Apollo lacked understanding, for example, they tried to make us return to Sydney to get another battery, while we were days of driving away form Sydney and we were already delayed by the replecement of the first campervan. The repairs cost a lot of our holiday time, we had to call Apollo almost daily (57 times intotal, whisch cost us another 530 euros), we had to look for the appropriate garages ourselves and we have waited many hours for repairs to be done. When one issue was fixed, the next one came up and we had to go through the same process again. This was certainly not what we had in mind by driving around Autralia for a 4 weeks holiday. Utterly frustrated and tired of it all, we returned home a week earlier.
The reaction to our misfortune by teh Supervisor Guest Relation, mister A. Smart, was also very disappointing. We had to put a lot of effort to be a little compensated for the loss of time and holiday pleasure. Many times our emails to the office were not even replied to, which left us feeling very frustrated and misunderstood for the difficulties we encountered.
We advice anyone against renting a campervan with Apollo!!

3Service 3Mechanical 3Interior 3Value
Jeffrey P. Barker, Australia
1 Review
  • Reviewed 1 year ago

I hired an Apollo 4x4 camper & it was un-roadworthy.
The vehicle actually broke in half whilst driving it!
This vehicle had broken before as there was an illegal, according to the police & mechanics that viewed the vehicle, repair, by Apollo, to the chassis & Apollo still rented it to us.

See photo: http://s1175.photobucket.com/user/oldJack61/media/IMG_0430_zps905a9e27.jpg.html

3Service 1Mechanical 3Interior 2Value
Mike Peterd, Australia
2 Review
  • Reviewed 1 year ago

Re the bond I also waited nearly FOUR weeks and only got my 5000 dollars back from my hire after constant phone calls and emails to Apollo. There needs to be Govt regulation about these sort of companies that can keep your bond for so long without any notification. It really sucks and I am not the only customer to think so obviously. Big black mark Apollo - lift your game! I am never using your company again and cannot believe the lack of respect and decency you show your customers.

1Service 5Mechanical 5Interior 3Value