"The biggest fraud"
We are really disappointed about apollo Brisbane, this was supposed to be t...
We rented an Euro Camper for 2 weeks in April-May 2018. Check-in and pick the van worked out fine.
As of first day we had red exclamation mark on the board saying to check transmission that was coming on and off. Apollo staff was supporting to find a garage to get the motorhome checked, which at the end we didnt do because after a couple of days of warning, the sign just disspeared.
We also had issues with two of the windows opening and not being able to close them down anymore. So we had to unscrew them and close them just like that manually.
Otherwise the motorhome offered us everything we needed and it was all fine.
Unfortunately when we gave it back, we forgot our GPS inside it and when we called to ask for it, it was not be found.
So that was a bad experience for us.
My husband and I have hired from Apollo on two occasions and were overwhelmed by
follow up service,
I have referred a few people to the Sydney office and they two have had extremely positive experiences.
perhaps it is the location/staff we deal with
Super Service, sehr nette Mitarbeiter, die sehr flexibel sind. Sind sehr zufrieden.
Thanks for the very friendly and quick check out at Adelaide done by Mr. Bosch. We didn‘t have any problems with the car. But the interior should be more comfortable and practical like in your newly intoduced car (e.g. plastic boxes). For a 4 WD should be a compressor and a „ramp“ for sandy tracks available.
We had Wonderful Service from Nancy and the team at the Brisbane office, we are Very Happy with the Hi Top Camper, we will definitely use Apollo again, Ed and Annette Victoria.
Wonderful news that you had a great time. If you get a chance maybe log back in and change the star rating for Apollo on this one. You only gave 1 star across the board, I'm sure you meant to give 5 :-)
The service that we received from Nancy at the Brisbane office was exceptional. We would recommend Apollo to our friends.
Another great road trip for me. Nearly 8,000 kms in 36 days. Thanks Apollo.
Well kitted out. A newish hi top and it drove really well. Love Toyotas!
Rented the "Deluxe" motorhome from Apollo, there is nothing "Deluxe" about it I am afraid to say. When we got they keys we couldn't have been more disappointed, it looked so worn and tired. The toilet smelt so bad it knocked us sick and the curtains were stained, covered in mold and looked like they hadn't been washed......ever! We advised Apollo and were told there was nothing they could do as all other vehicles were out on rental. They said they would give it another clean, what they did in fact do was throw some bleach down the toilet and spray some air freshener. Oh and we got a whole $100 refund for our inconvenience, not good enough! As we didn't want to ruin our holiday, we took the van, drove straight to the nearest supermarket, bought cleaning products and did our best to freshen it up.
Did I mention that they did not provide the promised welcome pack either.
Also the vehicle did not have the promised outdoor chairs, we had to buy those ourselves! Yes they reimbursed us in full for said chairs but who wants to have to start buying items for what is supposed to be a fully equipped van.
The toilet smelt terrible all through our holiday despite us continuously cleaning it, as did the drains. Those disgusting curtains never closed properly to block out the sun and we found a rather large unpleasant stain on the mattress we had to sleep on. Also the utensils in the van are none existent. All in all we had a great holiday but I would never rent from Apollo again, we have advised them of all our issues and they have responded, but I get the impression they know of the problems in their vehicles and they don't really care.
Your staff in Broome looked after us very well and dealt with our concerns.
That is one tough little vehicle and even with 100,000 ks on the clock it did not miss a beat. However the internal fittings are well out of date for current clients and would benefit from a complete redesign with customer input.
We had a Euro Tourer. Check in was extremely good and quick drop off was as easy. Vehicle had everything in it. Some fly screens on some windows and a mirror would be good.
Car was ready, clean, paperwork was quickly done! Easy drop of in Broome. I strongly recommend apollo for renting a 4x4 vehicle! Very good reliable car! Equipment was good.
équipe très sympathique, très professionnelle et le 4x4 très confortable.
Un 4x4 qui tient la route, souple, bien équipé.
Car was perfect Condition of rooftop tent was average.
Very fast and helpful contact when booking
Nice, compact van. All worked, efficient interior. Apart from height no difference in taking up space than usual van, so good for parking...Compartment for dishes ill fitted so comparably a lot of noise for 4 plates and bowls. Either better storage or other material for dishes would be good.
An amazing way to see Queensland. Very helpful staff at both cairns and Brisbane .
Excellent vehicle for two of us on the move . An awning would of improved the experience as would have a bbq
Bit of a high pressure sell at pickup for extra insurance etc.
At 90km/p/h you get very efficient fuel economy of between 11.1 and 14.8L per 100km. Great to have a microwave cooking bowl included. Lots of cupboard space and new cookware supplied.Only issue we had was trying to keep 3 pieces of backing seating in place to make the rear bed mattress, only 2 would fit and during the night would slide on the table and leave you sleeping on the tabletop, perhaps we were doing it wrong, but we weren't shown at pickup to know.
After reading online reviews about Apollo (both here and on other sites) I was worried I'd made a big boo-boo in hiring the Endeavour Van from the Darwin Apollo branch, but it turned out that all my fears were completely unfounded. The service staff in Darwin (Hi Corey!) were friendly and helpful and explained everything clearly. The van was relatively new and everything was clean and tidy. The size of the van was also perfect for my friend and I who were traveling together (I slept on the bottom bed and she slept on the one on top) and everything went well on the road. We did have to replace a toaster that wasn't working, but the cost of this was refunded with ease on our return. I would have no problems recommending this place. I guess people are more inclined to take the time to write a review when they've had a bad experience, than when everything has gone smoothly. So please keep that in mind and I hope if you go with Apollo you have as good an experience as we did!
Meiden Sie Apollo unbedingt.
Sehr schlechtes Produkt:
-Kühlschrank lief sehr unregelmäßig auf Gas und musste ständig kontrolliert werden(verdorbene Lebensmittel inklusive)
-Abwasserleitung/-tank verstopft und voll bei Abholung (widerlicher Gestank auch im Fahrzeug)
-entblocken des Abwassertanks nicht sachgerecht und nicht zufriedenstellend
-arg veraltete Straßenkarten beim Navi
-Batterie des Fahrzeugsschlüssels leer
-Toaster nicht funktionstüchtig
Sehr schlechter Service:
-keine Rückmeldung/Antwort auf emails
-Mietkaution (7500 $) nach 8 Wochen noch immer nicht rückerstattet
Alles in allem sehr enttäuschend und eine Frechheit!!!!
Meiden Sie dieses Unternehmen unbedingt wenn Sie Zeit, Kosten und Nerven sparen wollen!
Where to start... we booked the cheapa hitop with the table on the backside of the van online. I decided not to purchase insurance at the time of booking with the intention to pay the full bond at time of arrival. At pickup day I was told that a could not pay the bond with a debit card with which I originally paid the reservation. I was forced to pay full insurance + window and tire insurance (they charge you 75$ per window chip if not covered!!) Since I had not credit card in me. Having no other option than to pay and start my holiday I left with a bitter taste. Once we arrived at our first camping site we realized that no table was inside our van to eat. When we checked our original booking we realized that they gave us an apollo endeavour ( cheaper version with different layout). This limited our options of staying at some lonely campsites since it was cold at night. We decided to complain and ask for our original campervan we booked in the first place. we spent over 2 hours on the phone talking with customer service, then Auckland branch and again with customer service. Nobody was being helpful and throw the ball to the other department. One guy from Auckland even told us to go to the warehouse and buy ourself a table with our own money! There is a small print at the moment of reservation mentioning that the company doesn't asume responsability if the layout and or specifications of the original booking are not the same as expected. This is totally outrageous since how can a company allow me doing a reservation of something they don't have available? How am I suppose to plan my trip? While still on the phone I ask to talk to a supervisor and I was told that there was none at site, not even someone from another department ( very convenient I guess for customer service).
At the end of our trip we have been told that the model we choose is not available at the Auckland branch which was the reason we did not recieved the model we booked. My question is the following, why do you let your customers choose an option that is not available at a specific site without even telling them?
Not only where we treated with disrespect but also we felt totally cheated by this company. I ended paying more than double my budget and didn't even get what I requested. I strongly advise staying away from this company who doesn't care at all about their customers. We already let all our friends know to stay away from them.
as it did with us. We rented a APOLLO Euro Tourer for 25 days, here's what happened (excerpt from mails to APOLLO):
A. First week
"Below find the problems within my first rental week:
The Battery was completely flat, when I wanted to leave your yard and had to be push-started. Soon it failed again; the road assistance could not change it, as it was some unbranded (low cost) battery.
The next day your service assistance sent me to a shop for a replacement, but of course a shop could not exchange the battery.
When I finally was directed to qualified repair shop, the electrician found, that this cheap battery suffered severe damage by running flat.
2. Burst tyre
Yesterday a tyre burst. According to several specialists, including the police, it was in very bad condition. While I’m writing this, the tyre will be replaced at Bob Jane T-marts, Albury, where the technician told me, that the two front tyres are on the brink as well. So basically you hired an unsafe vehicle.
Not to mention I had to drive some 150 km to get a new tyre. It not only took my time and money, but drastically changed my route so that I will have to miss out on important places.
3. Other matters
a) Problem with the gearbox: occasionally it doesn’t drive in the drive position. This caught me once in the middle of a road, while turning.
b) No light switches for the interior of the camper, only all or none.
c) Fresh water hose and greywater hose are in one cupboard, not separated. This is extremely unhygienic. Is this the standard of your quality???
d) The valve of the greywater outlet can hardly be moved, which results in a not fully emptied tank.
e) The promised toilet disinfectant was not on board.
f) The curtains were very dirty and partly torn.
All in all:
- we cannot trust in your car and it makes us feel insecure. When to expect the next breakdown?
- Your company did not deliver the contractually agreed service. You can’t make up any more for loss in quality of our vacation, but you will have to make compensation for our loss in time, money and the great inconvenience caused by your neglectence of your obligations by giving me a car which is hardly roadworthy."
B. 2nd week
"As we have rented the camper for another 3 weeks we ask you to reestablish the roadworthyness of the car by exchanging the current front tyres. For this purpose we suggest you make arrangements with a workshop in Melbourne Coburg for next saturday, as we'll spend the next weekend there with friends. This way we dont loose another day of our vacations."
C. 3rd week
"After parking the car in front of the house of friends for two days the battery was empty again. There must be a hidden drain of the battery somewhere.
I talked to your helpline. Its of no help to push start, as the underlyig problem will not be solved.
I ask for a replacement car in order to be able to spend the remaining two weeks of my vacation without breakdowns."
"We have lost a day and more than a half without the van. We have been forced to have meals outside and pay for them (breakfast & dinner) due to the breakdown." (APOLLO finally refused to pay for the meals)
"Furthermore, it seems you didn’t read my mail to the full extent. There’s no word about the toilet problem, neither about the gearbox problem from your side. Also, what we could notice only in the cold nights occurred in the last couple of days, the air conditioner does not supply any warmth and the TV doesn’t work at all.
When the van was in the Melbourne branch overnight, we mentioned the toilet problem and the TV problem. They promised to look into this, however nothing has changed. We have to live in an awkwardly smelly salon. Thank you!!!
As it is clearly evident, the toilet had a major problem before, which a lot of silicone sealing around it shows. Apparently, this sealing’s live has come to an end. Despite twice daily cleaning the whole place, certain liquids gather in the shower’s bottom, although we use the toilet only if unavoidable."
After all this, I managed to retrieve approx. 32% of the initial rental payment, but only by being very insistant and going high up in the hierachy.
Still, a spoilt vacation can not be made up by a little money.
Maybe, this case is extreme. But it shows, you can not rely on APOLLO delivering the contractually agreed service. They neglected their obligations by giving me a car which is hardly roadworthy. Apparenty they don't have a quality control at APOLLO, and should they have it, it’s not worth the name.