Britz Campervans Review

Customer rated 3.7 / 5 from 30 reviews

In Australia Britz are everywhere, both in terms of depots and the vehicles that you will see on the road. They have the full range in size from the bare-bones 2 people Action Pod, through to the luxury 6 berth motorhomes, complete with flushing toilets and showers. Add to this some of the best 4wd's in the country and they seem to have all bases covered.

They only run their vehicles for 2-3 years before they pass them off. Of course, they pass them off to their other company Mighty Campers or they sell them. Did I mention Britz was big? Their parent company also owns Maui and Mighty Campers in Australia and those companies and more in New Zealand.

You know you are going to get a well-oiled machine when you go through a company this big, but you are also going to be paying for it. They are hardly the cheapest kid on the block, but they are going for those that value quality over price. Their campervans and motorhomes are normally meticulously maintained and they spend a lot of time putting thoughts into the design of their customisations. They have depots in all major cities as well as a few smaller ones that are popular with tourists so they are a truly national company. That being said, you will only ever be dealing with "staff" and never the owner.

What Britz Tell Us

Britz supplies the full range of campervans and motorhomes for those who wish to travel with a better quality camper and have the money to do so. They are not a budget camper company, but the mid-range to the top end. But, they are also one of a handful of companies in the 4x4 market….


Vehicles

Campervans and Motorhomes running under the Britz brand in Australia are a maximum of 3 years old. After that, or at 150,000km, they sell them or pass them on to their cheaper family of campers under the brand of Mighty Campers

Like pretty much all the campervan hire companies, you are charged by calendar days used, not time of day picked up like car rental. So it pays to pick up early and drop off late as you are paying for whole day regardless.

If you rent a motorhome with a toilet you will have to get used to the idea of emptying the cassette as if you return it full, you will be paying a fee. Which begs the question - where is the nearest dump point to the location you are returning to. There are not many dump points inside major cities. Check out http://www.dumppoints.com

Just so you know which of the Britz brands is best for you, here is how they stack up: Maui is the brand used for campervans and motorhomes that are brand new to approx. $60,000km (about 1 year). Britz campervans are run from 60,000km to 150,000km (1 year old to approx. 3), Mighty Campers then runs the camper from 150,000km to end of life which might be about 5 years. 


Review of the Britz Campervans:

Britz is constantly inventing and re-inventing their fleet so it is always fun to watch what is coming next. They have recently retired some models and brought in some new ones so the 2 person campervan fleet now reads like this…

  • Britz Action Pod - basic model
  • Hi-Top Campervan - mid range
  • Venturer - luxury 2 person campervan
  • Venturer Plus - luxury 2 person campervan with a kid

Britz Action Pod Campervan - 2 berth

So what on earth is an “Action Pod” - well, its a catchy name for a bare bones 2 berth campervan! It's designed as a high-season overflow vehicle. They’ve leased a Toyota Hiace van, packed in some nifty campervan-designed cupboards etc and voila, there you have a simple low-roof camper. When it goes back to shoulder and low season, simply slide out the installation and they have an empty hiace that they can send back to the owner. Ingenious and everyone is a winner!

They have come up with a nice new design that no one else is using (yet) that allows for quite a lot of space just inside the side door and built in a groovy slide out the kitchen at the back. There’s not a lot of cupboard space left for luggage, but you can leave luggage in the empty space in the rear during the day and chuck it on the front seats at night. That’s what I’ve always done so that you can get to stuff at night. It's a standard concept in budget campervans that you have to open the rear door and cook outside, so nothing new there, but the U-shaped position of everything when both cupboards are slid out the back should make cooking a lot easier. It will be interesting to see how the panels cope over time as inevitably they are going to get wet from when people have to cook in the rain.

Promo photos for the camper show the use of a bean bag. Unfortunately, is doesn’t seem to be included.

Basics:

  • 2ppl only
  • Bare bones model = less inclusions
  • Bed set up across the bench seats
  • Half size fridge
  • Portable cooker with gas cylinder not bottle
  • slide out kitchen

Pros:

  • Cheap
  • Available during high season boosting numbers available
  • 0-1 year old 
  • Auto transmission

Cons:

  • Vey simple
  • Limited storage
  • outside cooking
  • East coast Australia


Britz Hi-Top Campervan- 2 Berth

This is a pretty stock standard hi-top campervan. The same type of model can be found in many of the Britz competitors: the Camperman Juliette, Cheapa Campa Hi-Top, Viva Campers Deluxe 3 person Hi-Top, Mighty Highball to name a few. The thing to note about the Britz version will be the age I guess. As mentioned earlier Britz tend to run their campervans only for a couple of years before they pass them down or sell them. The price of competitors and your desire for crisp and clean will be the only factors to consider with this model.


Basics:

  • Base model but good inclusions as per Britz standards
  • 2 burner stove
  • 57 ltr fridge
  • Pillows, sheets, doona, towel included
  • Microwave
  • Electric water pump
  • water tank 39ltr
  • Auto and manual transmission

Pros:

  • Stand fully upright
  • 0-5 years old
  • Good storage

Cons:

  • No kids under 4yo
  • Not the cheapest and could get a 5 year old camper
  • HI-tops have poorer fuel efficiency


Britz Venturer Campervan - 2 Berth

You’re getting into the luxury end of town when you get this particular campervan.

Built on the Mercedes Sprinter it is much longer and wider than the Toyota Hiace based models that come before. It includes a toilet, shower, microwave and TV making it fully contained and there is a lot more room to move around in. Being in one of these gives one the sense of being in a “home” rather than just a campervan.

There’s a lot more storage with extra cupboards up along the roof corners to store groceries and other tid-bits so if you are the kind of person who doesn’t travel light, then this is the campervan for you. There’s plenty of bench space for preparing meals and putting empty wine bottles on at the end of the night as well as a freezer, not just a fridge, for keeping the fish you caught.

Overall, this is just a nicer living space than the other 2-person campers and is sort of a bridging-camper that is bigger and better than a standard campervan, but hasn’t quite moved all the way up to the full luxury and convenience of a fully fledged motorhome.

Many campervan hire companies are running these models now so you can shop around a bit before settling. Maui springs to mind, but theirs will cost more as they are brand new to 1 year old.

Basics:

  • Shower
  • toilet
  • TV/DVD
  • Microwave
  • Fridge/freezer 110ltr
  • Hot water
  • 1 double or 2 single beds
  • Fresh water tank 70-100ltr
  • Auto tranmission

Pros:

  • Everything you could need is on board
  • Plenty of room
  • Luxurious
  • Whopping beds

Cons:

  • This is a long vehicle - city parking issues
  • Pricy
  • A lot to learn to make it all the inclusions work


Britz Venturer Plus - 3 berth

Britz Venturer plus campervan 3 berth As above but you can put a single bed in just behind where the driver cabin is. The kid sits behind the driver when travelling. Can take kids under 3yo (and up, of course).




Britz Voyager Campervan - 4 berth

Britz Voyager 4 berth campervan new design

There’s only so many ways you can fit 4 people into a small campervan, but you’ve gotta be pretty happy with this layout. Daytime sees 2 peeps in the front seats and 2 people right at the back. Now, over the road noise when travelling, it will be a little hard to hear the peeps in the back row from the front, so if you have bickering kids, this will be perfect for you.

There’s a hi-top roof on this Toyota Hiace campervan that allows for 2 peeps to sleep “upstairs”, so night time sees 2 peeps upstairs near the front and 2 downstairs at the back. Personally, I love this design allowing full standing height, interior cooking and enough room to sit around a table. I recommend this camper for any group of 4 that are travelling buddies or family.

Basics:

  • Microwave
  • Electric wate pump
  • 2 burner stove
  • 80ltr Fridge/freezer
  • 2 double beds
  • 39ltr water tank
  • 2 booster seats available
  • Auto transmission
  • Sheets, doona, pillows, towels

Pros:

  • New design
  • Good storage
  • 1-2 years old

Cons:

  • New design is unique but UGLY.
  • 4 Adults will be close quarters
  • Fridge and water a little small for 4 peeps



Review of the Britz Motorhomes

Britz Discovery Motorhome - 4 Berth

Woo hoo - bunk beds!

If you’ve got kids then the sleeping setup of this campervan is going to get them excited. In this unique design, the 2 double beds stack above one another and the top bunk is housed up in the roof the rest the of the day. Now I know this has been around for ages in Europe, but for the Australian campervan hire industry this is NEW!

Apart from that, there is a neat little toilet/bathroom design, a skylight for when you want the privacy curtains shut, quality cooking and fridge installations. Basically, this camper is SCHMICK! Perfect for the family with kids who want to climb ladders. Plenty of storage, easy driving with automatic transmission and even a range-hood for when you are cooking up a storm. Recommended - however is only a summer high-season vehicle that will not be around all year.

Basics:

  • Auto transmission
  • Diesel
  • Fridge
  • Shower/Toilet
  • Sheets, doona, pillows and towels
  • child and booster seats available
  • 2 double beds

Pros:

  • Modern design
  • 0-1 years old

Cons:

  • Limited availability
  • Leased into fleet so Britz staff won't know it that well.


Britz Explorer Motorhome - 4 Berth

For 4 people looking for the traditional Motorhome experience there is The Explorer. This is the first type in the Britz range that has that bubble looking  bit above the drivers cabin. Someone will be sleeping up there. If you have kids, give it to them, they will love the "bunk bed" feel of having to climb up and down, but I find the ground floor bed better for adults. As with all, there is the toilet and shower. Now, with four people (as with 6) don't plan on all having your showers one after the other, the hot water won't last that long. It's an issue with all motorhomes, but the shower systems just can't keep up with that many people, plan on some people having showers at different times and you won't be disappointed. Showers are usually the most complained things about motorhome rentals. The Explorer is a very comfy design with plenty of storage, although you should be prepared to spread things out around the cupboards, rather then keeping everything in your luggage. From a uniqe-ness POV there isn’t much to point out about the Explorer. There are a number of other companies offering similar, so shop around and compare prices. Remember Britz operates in the 2-5 years age motorhome space but you could look at alternatives like the Apollo Euro Star, Lets Go 4 Berth Conquest or the Cruisin’ Motorhomes 4 berth Seeker.

Basics:

  • Both double beds permanently set up
  • stove top burners
  • Microwave
  • Fridge/Freezer 136ltr
  • Toilet/shower
  • Pillows, sheets, doona, towels
  • 2-5 years old

Pros:

  • Spacious for 4 people
  • Permanent double beds easy to flop onto at end of day
  • Plenty of storage 

Cons:

  • A bit noisy when driving 100km/hr
  • Poor fuel economy
  • Long vehicle, hard city parking


Britz Frontier Motorhome - 6 Berth

The Frontier is one of the largest Britz motorhomes, accommodating 6 people. Air con and heating in both the driver's cabin and the rear cabin, TV, plenty of sitting space, tables and everything you could want from a house on wheels. This is the largest you can get before you move into the kind of motorhome models that are based on busses. If you have a big group or want to live in the lap of luxury, this the model for you - but you WILL be paying for it. This is not a cheap vehicle. One other thing to keep in mind with this model, and all models that have toilets, if you hire for long enough, you are going to have to clean out the toilet waste. If you are on short hire, Britz offers a toilet cleaning service on return, if you are on long hire you are going to have empty the cassette yourself. They'll show you how to do it when you pick the motorhome up, but anyway you cut it, it can be a bit off-putting if you have to do it yourself. Just make sure there is someone in your group who is going to be up to the task. Will be 2-5 years of age.

Basics:

  • 2 of 3 beds pack away during the day
  • stove top burners
  • Microwave
  • Fridge/Freezer 90-140ltr
  • Pillows, sheets, doona, towels
  • Toilet/shower

Pros:

  • Plenty space and storage
  • Back cabin A/C when on mains power
  • very comfortable drivers seat
  • Cruise control

Cons:

  • Access door to undercarriage storage a little small
  • Noisy when at high speed

Britz Vista Motorhome - 6 Berth

Britz Vista Motorhome - 6 berthThe Vista is very similar to the Frontier motorhome. A 6 berth with plenty of room to move around in, it caters very well for an extended family, a bunch of mates or even is a great space for a group of 4 that don't want to be cramped. As you would expect, it comes with gas stove-top, microwave, toilet, shower, rear cabin A/C and all the ammenties you expect in a motorhome this size. It will come on either a VW or Mercedes base so you'll get the european styling whilst driving. My experience of these kinds of motorhomes is that the entertainment system for the driver is a bit antiquated with only AM/FM radio and a CD player. Who carries CDs these days? So be prepared to listen to ipod whilst travelling or probably no music at all. These styles of motorhomes are also a little loud whilst doing 100km/hr so you can only really talk to the passenger in the front, peeps in the back will be hard to hear - or buy some cheap walkie-talkies :-) Will be 2-5 years old.

Basics:

  • Only the dinette bed packs away for the day
  • Fridge/freezer 136ltr
  • Pillows, sheets, doonas, towels
  • Microwave
  • Toilet/shower
  • Rear cabin A/C
  • Stove top burners

Pros:

  • Plenty space and storage
  • Back cabin A/C when on mains power
  • very comfortable drivers seat
  • Cruise control

Cons:

  • Access door to undercarriage storage a little small
  • Noisy when at high speed

What's the difference between

Frontier and Vista Motorhomes?

Very little!
Frontier - fold up rear bed; Vista - permanent rear bed
Frontier - rear bed bigger 2.10m x 1.55m; Vista- rear bed smaller 2.00m x 1.30m
The rest is the same


Britz Traveller Motorhome - 6 Berth

The newest edition to the Britz fleet. I’m going to have a bit of a bit of bitch about this first, but keep reading, it improves… Right, here we go. What is the point of having a 6 berth that can’t fit child seats? No baby seats and not even booster seats for 4-7 yo. I am thinking a big target market for 6 berths is the large family, but I guess no one is holidaying in this motorhome until the youngest is at least 7. If you have kids stop right here and move on the Frontier or Vista model or look to another company. I find this element pretty unimpressive. So, how are Britz going to impress me with this new model. Well its hard to say. It is a  “summer only” model for October 2016-April 2017 and there is very little about just what it will have. There’s nothing even in the specialist library they share with industry peeps like us. 

What I CAN establish with some snooping around and some phone calls is that it is BRAND NEW. Yep, just hired in for the summer rush period and it is also CHEAPER than the other 6 berths. So if you are travelling in large party WITHOUT kiddies under 7 this is going to be the motorhome of choice from Britz. 0-1 year old, modern european design, latest gadgets, brand new mattresses and very little time for previous renters to break anything. The fact that it is cheaper thane the other 6 berths that are 2-5 years old is a real bonus so if you are travelling with the kiddies GET THIS MOTORHOME. I don't think you will be disappointed. But it will be east coast Australia only.

Basics:

  • Rear bed is permanent along with front bed
  • Rear cabin A/C
  • Leather seats
  • Gas stove top cookers
  • Toilet/shower
  • Fridge/freezer
  • Auto transmission

Pros:

  • Brand New
  • Cheaper than the other 6 berths
  • Permanent rear bed

Cons:

  • Only around for the peak season
  • Only runs the east coast of Australia
  • No kids under 7 can be seated


Review of the Britz 4WD Campervans

If you are looking for true outback adventure in Australia, then this is the way to go. Whether you want to do the "top end" of Australia, the "red centre" or maybe the wild Kimberley or Pilbara regions then a 4WD is a must.

The Britz 4WD campervans have simply been the best in the market for a long time. Over the last couple of years, they have changed their strategy a bit so they can source vehicles that are less expensive and have fewer conversion costs. I think this has lead to their title for “best 4wd campers” being challenged by Apollo. Gone are the sleep-inside hi-top Landcruiser Troop Carrier models (breaks my heart to see them go) and in comes the Volkswagen Amarok and the Landcruiser 70 Workmate Wagon. Both cheaper than the old Landcruiser Troop carrier.

Sleeping is now done outside the campervan with tents and annexes connected to the vehicle. Yep, from now on, if you are going to tough-out the roads you can tough-out the sleeping too. Conversion costs, instead, are invested into setting up a decent kitchen and storage in the rear of the camper leaving the seats untouched to accommodate more passengers. Apollo, on the other hand, has chosen to keep 2 4wd campervan models that you can still sleep in and opted for only 1 that is done with a tent hence challenging Britz's supremacy (IMHO).

Safari 5 Berth (VW Amarok)

This is the cheaper model. 2 peeps in the front and up to 3 in the back. Sleeping is done in the supplied 5 person tent. Everything you need to go across Australia’s harsh outback regions is in this camper including recovery gear from being bogged and an emergency beacon you can set off if you are real trouble. The Amarok doesn’t come with a snorkel that allows the engine to breathe in deep water river crossings, but I doubt Britz want you doing that anyway! This camper will get you everywhere you need to go, it just might not have the grunt to go to some insane places.

Safari Landcruiser 5 Berth (Toyota Landcruiser)

The Toyota Landcruiser has “owned” the Aussie outback for many years. Anyone who lives out there drives one of these. They are almost unstoppable. But when they do break, they are very fixable. Basically if its physically possible to drive a car somewhere, this car is the one that will get there. Sleeping is via roof-tent for 2 peeps and 3 more on the ground in the annexe attached to the tent. Like Amarok no toilet or shower facilities and the rear of the camper is just kitted out to have the fridge, kitchen stuff and storage. If you are looking to compare apples to apples for this campervan, it is most like the Overlander Campervan offered by Apollo.

Both these campervans can handle a lot more battering than you might think. If you aren't that experienced with 4WD vehicles then you can pretty much guarantee these campervans will be able to cope with anything you throw at it, opening up a lot more roads and places to visit than you could have imagined. Britz has some restrictions in place to a few tracks that you can't go on. This is mainly for your own safety as they are kind of tracks only REALLY experienced 4wd'ers should go on. Other roads and tracks require you to phone in 24-48 hours before you go on them. Again this is for your safety and just to check the road is even open. Often in heavy rain, the roads are closed to protect both drivers and the road. There is a whole article on this topic here. A 4WD is recommended if you want to go off the road and get to some of the most remote places in Oz.

Summary

With such a huge fleet, this is a benchmark company that you simply must get a price comparison with as you look for quotes. Best suited to those who are mid to high budget or travelling in a group and require a little more quality.


Check out this real review of what a Britz Venturer is like...


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30 reviews from our community

Write review
, Australia
1 Review

"Not worth the high price"

  • Reviewed 1 month ago

Spent a small fortune on a 6 berth camper van from Britz. Very worn interior, noisy water pump, terrible kitchen and engine with an assortment of light coming on and off during the 6 days. Would definitely not hire from britz again.

2Service 1Mechanical 2Interior 1Value
, United Kingdom
1 Review

"Not very clean"

  • Reviewed 2 months ago

We hired a Britz camper for over three weeks. It drove quite well as we did a lot of travelling. It was grubby inside with black finger marks on doors etc. Lots of inside and outside repairs had been 'patched up badly'
The bedding was smelly and screwed up, it had not been laundered properly.
The mattress was stained and worn out with springs popping through. The pillows were badly stained. Would not recommend this company at all.

2Service 4Mechanical 1Interior 2Value
, United Kingdom
1 Review

"Great vehicle. Great depot staff. BUT UK hirers beware!!!"

  • Reviewed 2 months ago

Title says it all really.

We hired a two berth campervan for six days during the last week of Jan 2017 from the Hobart branch.

The van was reliable and clean. Bedding and cooking/eating/cleaning items provided were all clean. We had a great time....... BUT.........

The cooking gas isn't provided, and by the depots own admission they are one of the few companies that still use refillable gas bottles. Refillable gas bottles that the depot informed us very few retail outlets serviced... Cue an $18 gas fee.

You'll also need a Parks vehicle pass.... $60

The biggest negative re Britz is their deposit policy. We hired several vehicles whilst in Australia, including a 4x4 for self driving on Fraser Island where the risk of damage is high.....

All the rental companies required a security deposit, but Britz is the ONLY company that actually charged the full deposit to our credit card at time of vehicle collection.

The standard security deposit is $5000. On top of that they add a $100 credit card admin fee (that won't be refunded if you pay the security with Amex).

As a UK resident with a UK based credit card, this Britz policy incurred a £94 (circa $160 ) foreign currency transaction fee!

Our rental went without issue............

Our returned security deposit despite zero damage or extra fees is £50 ($84) less than the deposit paid... and the exchange rate hasn't varied that much in the past week.....

Britz admin has added $243 needlessly to our rental. Such a shame given the quality of the vehicle and the fun we had. I'd love to be able to recommend Britz, but in view of the unavoidable admin costs I'm sad to say we wouldn't use Britz again....

5Service 5Mechanical 5Interior 3Value
, Netherlands
1 Review

"Worst company in the world"

  • Reviewed 3 months ago

2 days ago I rented a motorhome with Britz. They gave us a very old motorhome which was obviously worn out and had more than 330.000 kilometres on the record. We told the Adelaide branche that we were not happy about this at all, but they told us there was nothing that they could do, so we just gave in and took the motorhome anyway. Big mistake, because the next day the motorhome stopped working. It wouldn't go more than 40 km/h  so we contacted Britz and asked if they could help us. Somebody on the phone told us that we should just restart the engine 3 times and after that it would be fine again. We did this and it was fine for about 10 minutes but then the problems started happening again. We called again and after being put through to the New Zealand branche, them putting us back to Australia, waiting for almost 2 HOURS (!!) someone told us we should go to a campsite and they would call us back at 7AM the next day. 8:30AM the next day we still didn't receive a call so we decided we were going to call them ourselves. The person on the phone said there was no note of them having to call us back (????) but that we should just call the Adelaide branche and they would arrange a new vehicle for us. We immediately called the Adelaide branche and now they're telling us that they don't have a new motorhome because "there's nothing available", but we "should just come to their branche" and then they'll see what the problem is. Your costumer service is the worst in the whole entire world and I hope you do something about it because I know for sure I wil NEVER RENT WITH BRITZ AGAIN.

I hope later on I can give an update on this that Britz sorted our problem out.

1Service 1Mechanical 1Interior 1Value
,
0 Review

"Very happy with the campervan"

  • Reviewed 3 months ago

We had a Britz campervan for 2 weeks. It was a hi top and was fine. It have everything we requested and the staff that checked us in were very friendly. The check in process takes some time so I'm glad there weren't a lot of people at the time but that meant we were shown around the campervan pretty well. I would recommend Britz and would use them again

5Service 5Mechanical 5Interior 5Value
, Germany
2 Review

"good"

  • Reviewed 5 months ago

Excellenty furnished with equipment , navigation, bedding, cutlery etc. Good , friendly service.

4Service 4Mechanical 5Interior 4Value
, Australia
12 Review

"everything I expected"

  • Reviewed 6 months ago

There were no surprises on this trip. 16 days out of perth round trip. Van was a 2 berth. went well. would rent from them again.

5Service 5Mechanical 4Interior 4Value
, Australia
1 Review
  • Reviewed 1 year ago

I just finished a 18 day rental of a high top van and all went great ..there were no issues at all. We picked it up in Adelaide and dropped it off in Darwin. On pickup day the van was ready and the lady working in Adelaide ( TEA) was very pleasant and friendly. No issues with van over 3100 km trek. In fact, just rented again from Brits for another 12 days in and around Perth.

5Service 5Mechanical 5Interior 5Value
, Australia
1 Review
  • Reviewed 1 year ago

Totally recon Britz!
Perfect service.
Special thanks to Nadine from Melbourne, who did extremely outstanding job!
Definitely gonna get Britz next time!

5Service 5Mechanical 5Interior 5Value
, Italy
1 Review
  • Reviewed 1 year ago

Very bad company, lost 200$ in bond deposit for currency conversion, customers need to be warned that this may happen. I suggest asking before paying deposit if they can guarantee the same amount being returned.
I don't recommend this company at all, very UNPROFESSIONAL!!!

2Service 4Mechanical 4Interior 3Value
, Australia
1 Review
  • Reviewed 1 year ago

My husband and I recently did a road trip from Alice Springs to Uluru (Thurs-Mon) and had booked a Venturer van through Discovery online. We flew from Melbourne to (AS) and had previously made email contact to the Britz office prior to leaving Mel to let them know our flight details as well as to make sure we could pick up the van. The office was going to close at 3.30pm and our flight was due in at 3pm. We were told that if we could not get to the Britz depo in time than they would have to take the van to another pick up point and we would have to sort it out the next morning.

On arrival at (AS) airport we then had to get a taxi to the Britz depo which amazingly we made it there by 3.35pm. There were two female staff at the desk when we entered the office and not one of them welcomed us, no hello or anything, just a cold stare. As the booking process went ahead we were told there was a problem with our booking and they may not be able to proceed. We told them to please check the paperwork properly, both my husband and I were quite frustrated and annoyed with their shortness towards us by this time.

The senior lady stepped up to tell us that if she proceeds with the booking than her head would roll. WTF? What the hell is that I thought and looked at my husband, I wanted to walk out. Finally the booking was finalized and we were directed to the van for inspection. We were shown the basics and she had not shown us all the features and equipment that she should have. Luckily we viewed the dvd prior to leaving home so we could be familiarized. As she gave over the keys she never wished us a good trip or that she would see us when we return, just walked off.

Now to the return of the van 4 days later and again we experienced bad service. The lady who stated her head would roll came out with her clipboard and never greeted us with a smile or hello, just that cold stare again. She checked the van over then walked off to the office. What the hell? We go inside and she tells us to sign here, then we stand there looking at her walking off to the back somewhere. No goodbye, no thank you for our custom, no smile. That staff have no people skills and should not be at the counter to serve customers in that manner. How rude, Sorry Britz but we won't ever be hiring a car or camper from your Company again. The entire trip was amazing and we were happy with the performance of Venturer van.

Shame about (AS) Britz staff because that experience has surely put us off totally

1Service 5Mechanical 5Interior 5Value
, Netherlands
1 Review
  • Reviewed 1 year ago

In 2015 my wife and I thoroughly planned a long journey to Australia. Part of it was a 4 weeks trip starting in Darwin on November 6th, ending in Perth on December 4th. Therefore I - already in Mid August - rented through VroomVroomVroom a Mighty Deuce 2 berth Mercedes Benz campervan. At least a month before the start of our trip I had to pay some AUD 4,000 for the rent including all possible insurances. Mid October a Mighty employee called me to let us know that all was set for the trip and to ask me if we had any additional questions. That sounded great. On 6 November the Mighty Deuce was not available in the Britz/Mighty office in Darwin. As a replacement we were offered a 4 berth Britz. I did not accept, because I wanted a smaller car with a smaller (less diesel consuming) engine for the over 6000 km I was planning to drive. The office manager told me to take the 4 berth or to come back early next week ! After several hours of unpleasant dispute, we suddenly could take a 2 berth Britz VW, quite similar to the Mighty Deuce. We left Darwin 3 hours later than planned. The VW was not clean, the car was greasy, the toilet was smelly and the engine oil level was low. After arriving in Jabiru (250km from Darwin) I discovered a 2cm screw in the front right tyre, which was obviously there for quite some time. After delivering the VW in Perth on 4 December, better cleaned than it was 4 weeks before, I wrote an official complain letter to the Mighty customer relations department about the way we were treated in Darwin and about the unsafe, not well serviced and dirty Britz VW. I asked for a serious refund. The reply of the customer relations lady was polite but quite 'North Korean', if I may put it that way. In fact, she denied every fact I put forward but offered me AUD 100 for the inconvenience. On its website, the Mighty company states that it is their aim to make my dream come true. My conclusion has to be that in our case this dream turned out to be quite a nightmare. Thomas Notermans, Hilversum, The Netherlands

1Service 4Mechanical 4Interior 3Value
, Australia
1 Review
  • Reviewed 1 year ago

Arrived in Hobart to pick up "booked" camper, waited 1 1/2 hours, finally got out on the road and it had more rattles than a child's toy, among the issues:
Stove : dirty
Shower/toilet door would open while driving
Rear leaf springs shot: rough ride
Toilet smelled
TV: worked periodically
Water pump noisey: unable to use if others close by
Floor lining split
Damaged a $180 NFL jumper on sharp edges
We parked it up and hired a car to get around in.
Overall, not impressed

3Service 3Mechanical 2Interior 2Value
, Australia
1 Review
  • Reviewed 2 years ago

Hired a landcruiser high roof camper. The depot darwin depot was way under staffed luckily we got there early other wise we would have been waiting along time. Then with 2 and a half days of hire left the cruiser broke down. Had to wait till next day for a tow truck to come and get us and they wouldn't send a replacement vechile so then we spent the next day with the vehicle going 2 the nearest mechanic only to be told it has to go back to darwin so that day was completely written of. The was a easy solution for britz but was told cos we only had a couple of days to go replacing vehicle was not worth while

2Service 2Mechanical 4Interior 2Value
, Australia
1 Review
  • Reviewed 3 years ago

My family and I recently hired a 6 birth Britz campervan from the Melbourne branch. We had planned this trip for months! My parents in law paid for most of the 14 days’ hire as a gift for the birth of our new baby girl.

As with many travellers, my parents in law had very little holiday time. They had travelled all the way from France to meet their new grand daughter and spend, what should have been an enjoyable and stress-free two weeks in our company.

Hiring the Britz campervan has been the most regrettable decision of our trip! The van was extremely dirty and stunk of urine. Despite requesting another van (and even offering to pay more for a ‘better model’) on the day of pick up, we were told that there was nothing else available. We were even told that ‘they’ assessed the van as being clean and that it was a ‘subjective’ perception on our part to think otherwise. Bugs in the pots and pans; used tissues; food scraps between the cushions and mattresses; blood stains and numerous other marks all over the walls and ceilings; hair and dust balls in the linen; black skunk at the base of the shower; sticky and dirty floors; a strong smell of urine emanating from the toilet / shower area – that is not subjective!!

We spent the first day of our hire cleaning the van, and, to our great surprise, the van was clean and free of the stench… Why were the staff not able to achieve the same result? We called and emailed Britz to inform them of this matter and requested a refund of the day lost spent cleaning (doing their job) in order to make it clean enough to bring a baby on board (the renegade is advertised as being ‘baby friendly’).

Unfortunately, the issues did not end there. I could go into great details on the matter, but to make a very long story short, we had electrical issues within the second day. The power would go out for a few minutes (eventually hours).

Within a couple of days, we had no power in the van at all. We attempted to call the 24 hr support line from day one of the electrical issue but had poor reception. We managed to send through a couple of emails. When finally we managed to reach them on the phone, the staff at the Melbourne branch tried to organise a replacement battery. We had to alter our trip in order to fix the problem. Britz took a while to get an electrician who was able to assist us (they initially sent us to one, but failed to confirm with the electrician that he had the battery at hand).

The battery was replaced in the second week of hire, in the meantime we had to either use powered sites in areas we did not plan to visit originally, or go without power and use torch lamps to move around at night – no running water, no electrical appliances at all, and only a gas stove.

The new battery worked for only one night. We finally gave up, and booked our last few days on a powered site in an area which we had already previously visited in order to not have to deal with all that unpleasantness. We had been in constant contact with Britz during that time and they had assured us that we would be compensated for all the inconvenience we experienced.

Out of a 14 day hire, we had two to three days of interrupted power, one day of full power and the rest (10 days) of no power at all. You can imagine the difficulty we encountered with a baby on board! Extremely disappointed in this company!

We were told by the manager that some wires had not been connected or properly connected. Whatever the reason, someone did not do their job of checking over the vehicle before releasing it for hire…. and we had our holiday ruined as a result.

After the return of the vehicle, we were contacted by the office manager, who, after a ‘poker game’ speech, offered us two days of reimbursement or a four day hire voucher. We found their offer unreasonable and contacted their HO online to present our complaint and request. We’ve received no response. I wrote to them again today to inform them that we are in the process of registering a complaint with the Victorian Civil and Administrative Tribunal.

My family and I highly recommend that you steer clear of this company as they evidently show a clear lack of respect for their paying customers. Our holiday was not completely ruined as we still enjoyed being with one another, but we certainly didn’t receive what we paid for. Thanks to Britz, our holiday was completely altered, as well as stressful.

1Service 1Mechanical 1Interior 1Value
, Australia
1 Review
  • Reviewed 6 years ago

I would rent from Britz again.

5Service 5Mechanical 5Interior 5Value
, Belgium
1 Review
  • Reviewed 6 years ago

We can go everywhere.

5Service 5Mechanical 5Interior 5Value
, Australia
1 Review
  • Reviewed 6 years ago

Camping the Easy way!!!

With four young children the concept of camping is quite daunting and Britz gave us the intermediate step. Camping in luxury with all the facilities to make life easy made the trip enjoyable. The kids loved it and it was a mozzie free area!!! Would recommend Britz – especially if they have a special going. (Date of experience: Jun, 2009 )

5Service 5Mechanical 5Interior 5Value
, Australia
1 Review
  • Reviewed 6 years ago

Mum and I drove around in a manual campervan for 3 days in the outback of Australia! This van was awesome it had two beds, a sink, stove, microwave, and came fully equipped with all the necessities. So after watching the very informative video narrated by a pretty goonie man we get in the car and now after much practice in two automatic cars mum is off driving a manual camper on the left side of the road HA..I was laughing so hard for about the first hour..

5Service 5Mechanical 5Interior 5Value
, United Kingdom
1 Review
  • Reviewed 6 years ago

Older van but clean & everything works.

5Service 4Mechanical 3Interior 4Value