"A trip from hell, at least it was short"
After 100 km aircon gave up, Summer in Perth, it was cooler outside with 35...
After 100 km aircon gave up, Summer in Perth, it was cooler outside with 35 degrees, my wife almost had a heat stroke.
Toilet not working properly, kitchen sink blocked, toilet not opening, only thru the use of a stick.....nice yello splash, and no it wasn't beer.
tyre pressure half of the recommended, that was outright dangerous a tyre could have exploded and tip over.
Table at the back only able to remove the top part and had to sleep in a 50 cm wide bed, bottom lock rusted.
Pantry covered in mould, yes mould....
I rented motorhomes in 3 continents, including South America, and never seen anything like it.
I think I rather go thru a dentist procedure without numbness that rent with Apollo again, at least we managed to return it the following day and get our money back, despite losing bookings for fishing and snorkelling around AUD 700, and a ruined holiday
We will never rent a van again from apollo or other sub companies like cheapa, hippie, rv star and so on. Our van was completely dirty and wet inside when we got it and the fridge was not working. After that we upgraded our van for several hundred dollars. And again: In the second van the bed was not screwed and was always falling into pieces while driving. Also no chance to sleep on it. Staff was bored and unfriendly at the handover. Customer service is not really reachable by phone with endless hotline waiting. To sum it up: Apollo is completely not customer oriented and ruined several days of our vacation! Avoid Apollo and go to other companies like Spaceship!
Bad service!!! Everything by tablet and I never received the promissed email! No maps only an App! Dirty campervan......very dirty of smoking! Spots on the beth and sheets and everywhere! It smells like hell! Never again by Apollo!
Very unfriendly stuff when we rented the campervan after a long flight from Europe. All explanations of contract only on a tablet. All explanations concerning the vehicle also only on a tablet. Personal explanations at/in the vehicle were refused. We had to give in all our details by ourselves into the computer. Pictures documenting the condition of the vehicle were sent days after by email! We have never seen these pictures at the time of taking over the vehicle. The stuff sold us an insurance although we had already an external one by telling us fakes about the insurance conditions. Avoid Apollo, at least in Perth!!!!
I rented an RV on the weekend .....the staff at the Nudgee rd Northgate Brisbane depot were amazing
Nancy and Lauren and JD were so lovely I was very nervous and they all helped me to no end
very happy with the service
Rented Apollo’s Euro tourer for 1 week. Water pump broke down on day 1. Called multiple times to Apollo, eventually inflicted high cost for my phone bill. Wasted our time on fixing the van and returning the van instead of enjoying the view of Tasmania. Emailed them regarding the reimbursement of my phone bill, ignored my emails and chose not to reply me. Rude staffs, irresponsible company, never rent from them. Low quality van, irresponsible staff that ignored my emails since July 2019.
air /con/heater was stinking van looked like it had bee in a R T A water tanks left with dirty water in them will poison someone lied about insurance the interior was manky cushions flat as pancakes no comfort what so ever may as well have hired a car and bought a tent just avoid them there are plenty other companys out there
It is remarkable that Apollo Campervans is still in business.
The checkin system is a shambles it takes hours!
The van broke down - you could hear the alternator screaming when we collected the van - no surprise it seized up 10 km out of Kings Canyon and broke the fan belt. A replacement van was only organised after 36 hours and numerous conversations on the phone during which my wife had to adopt 'psycho bitch' persona to make it happen.
But there is more!! The icing on the cake - IT TOOK 3 WEEKS FOR THEM TO REFUND OUR $5000 BOND. Is that called theft? or is it credit card fraud?
I'm not going to bother sending them the receipt for the additional overnight accomodation that they have promised to pay - no point as it will never be paid
We had the Apollo Euro Tourer. We hired it for 4 weeks. We toured for over 5000 kms. It’s was brilliant. The camper was spotless, when we picked it up. It was easy to drive and smooth to travel in. We found it comfortable to live in. I would recommend it as a camper.
We received prompt service from the lovely Winnie at the Perth Office. She persuaded us to upgrade to the more expensive insurance cover. It did give us peace of mind, we didn’t need it though as we had no issues with the van.
Apollo are meant to be a big player in the Motorhome rental business but they sure don’t act like it. Instead we arrived at a chaotic Darwin office that was untidy, understaffed and long waits to get our paperwork completed and finally get the vehicle.
We were given the option to either wash the car before return or pay a $75 drop and go charge, which we elected for the drop and go charge.
Even though we had paid the drop and go charge we still ran it thru the car wash before returning to another chaotic office in Broome. The Apollo agent was again understaffed, stressed out and rude as she told me that car was not clean enough. I explained that we had paid the $75 drop and go charge as well as washing the car but she said the car cannot have any dirt or sand on it and now she will have to spend hours cleaning it !
Just a poor experience overall and will never use them again.
A huge waste of money. We’ve rented camper vans from other companies which have all been way better experiences. Avoid at all cost cause you will get a cramped van with no storage space and with appliances that are only half or not at all functional. So bad that we decided it was better to just absorb the cost and stay in hostels some nights. I am forever spiteful for this horrid van.
Wir waren 4 Wochen mit einem Camper von Apollo von Perth nach Darwin unterwegs. Die Übergabe in Perth ging zügig von statten und die Leute waren alle sehr nett obwohl sie wirklich viel um die Ohren hatten. Bei Meli und Daniel möchten wir uns für die treffliche Einweisung und vielen guten Reiseempfehlungen ganz besonders bedanken.
Unser Toyota, 4WD, ist die 7.169 Km, gefahren wie eine Nähmaschine. Über Stock und Stein, ob im Ferdinand Peron NP oder auf der Gibb River Road, einen Toyota bekommst du nicht tot. Auf einer solch langen Strecke gibt es bei dem vielem Gewackel auf den unbefestigten Strecken neben den unendlichen Staubaufkommen natürlich auch ein paar Verluste, hier Innenausstattung, In Broome wurde uns ohne viel Gewese schnell und unkompliziert geholfen. Auch bei der Abnahme in Darwin war man nicht Kleinlich. Wir danken Saphira in Broome und Emma in Darwin für die schnelle und kulante Bedienung.
Alles in Allem, wir können Apollo nur empfehlen. Freundliche Mitarbeiter, zügige Bedienung und Technik die durchhält.
Was wir unbedingt allen 4WD-Freunden noch raten können und wollen; die von Apollo angebotene Endreinigung in Anspruch zu nehmen. Sie ist ein Schnäppchen und keine aufgeschwatzte Einnahmequelle von Apollo. Wer den roten Sand einmal geküsst und einen Fluss durchquert hat versteht das.
Gern wieder, Conni und Torsten Wilhelm aus Riechheim, GERMANY
Waiting was 5 hours !!!!!!! Just to pick up our campervan from Perth office. Totally waste of my holiday time, have to cancel my schedule excursion. Came at 8 am and still
Have to wait 5 hours, if they know customer is coming, why cant they prepare the van before hand and not prep it on the day we picked it up.
Bluetooth and USB charger worked intermittently.
Interior sliding door would not open from the inside - very inconvenient to get in and out of sleeping area!
Seemed to use a lot more fuel than the Britz camper of the same size.
$70 bond handling fee (non refundable).
1 month on and still waiting for my bond refund of $3500 which customer service says 'has been processed'
LONG wait to pick up the van
I could not recommend this company and have preferred my previous experiences with Britz, Spaceships and Hertz.
Be very careful of this company!
Check in time took forever with someone who did not know the systems vehicle or company.
Worst of all was after I returned the vehicle. I left the camper clean and tidy, with a full tank of petrol and paid the extra $75 for the Drop and Go service. I was then advised that my bond would not be refunded immediately and this would have been explained to me at the pick-up point. It had not been.
I have contacted by email and phone to no satisfaction. They are thieves, held over $5000AUD bond which was not returned in the accepted terms and conditions time period. I am yet to see this money
No management system at all, you can only talk to a telephone operator who does not know the T&Cs
I only found these reviews after we had booked through Apollo so I was quite nervous but at least "prepared" when we collected the vehicle.
Background: We hired a 4wd camper van (Hilux with camper on the back) for an 8 day period from Easter Saturday to the following Saturday. Pick-up and drop off was Broome, WA.
The vehicle was very new (around 13,000km on the clock) so the cab was in excellent condition and the vehicle was faultless throughout the whole trip.
We were given a show around of the vehicle before setting off, then drove 500 km from Broome to beyond Fitzroy Crossing (Mimbi Caves campground - highly recommended). Once settled (early evening) we couldn't get the stove to work. Doesn't sound too bad (but go and Google where the camp site is). Its 100km back to Fitzroy Crossing in the evening (when there's much more wildlife on the road) to either buy food that doesn't need to be cooked or even a new stove.
Or you could drive 500km back to Broome but Apollo are closed on Sundays AND the Easter Monday. PLUS your total planned KM usage would be shot to bits! Needless to say, we were livid as now we had potentially very little food to eat (that didn't need to be cooked) for the next 2 days and, given it was the Easter period, there was a risk of shops being closed to buy any other alternative. We opted to drive the next day to Halls Creek (which was on our way to Purnululu), purchase a cheap 1 burner butane stove (which worked well) then "discuss" with the Apollo depot once we had finished out trip
and were back in Broome.
The rest of the trip was great and the vehicle was solid (if a little thirsty for a diesel vehicle).
It didn't bother us but the interior of the living area was a little dusty when collected, some of the external cargo storage boxes were difficult to lock (water, diesel jerry cans, rear storage, shower etc) and also became very dusty - definitely don't put anything in these that you want to keep clean!
The bed may not work for all. I'm quite tall (6'4 / 193cm) which meant that when sleeping across the bed (left to right - not up and down) I could only fit by bending my legs. If you sleep up and down, your pillows might fall off the end of the bed and I found that because you sleep over two (sponge) mattresses, there was a ridge which was uncomfortable. Being a solid built bloke meant that the mattress (which is placed on top of two sheets of plywood to form the bed) wasn't very supportive. However my wife slept fine so YMMV.
If you do look to hire a 4wd camper (like our Hilux) I'd strongly recommend NOT using suitcases but soft bags (we used backpacks). Being soft means that they are MUCH easier to stow away and won't get in the way.
I'd also advise that if booking the camping table and chair package, ask if they offer a more supportive chair as the ones provided (for me) were very uncomfortable (they are the typical cheap camping chair that cost around $30 from Kmart - almost better to buy your own then leave with another fellow camper at the end of the trip).
Another minor annoyance was that refuelling our vehicle was awkward. No matter what position the nozzle was in, diesel freely leaked onto the floor. If you were filling the whole tank, you'd probably lose over 1 litre of fuel on the floor!
FWIW we spend about $10 cleaning the outside of the camper with a hose, then used wet towels to clean the inside of the living area as we didn't want to pay the $75 cleaning fee. They were very happy with the condition that we returned it in.
Oh and as it turned out, the issue with the gas stove was apparently a very minor one that had a 3 second fix (with a special tool) but should have been tested by the person showing us through the vehicle. Apollo Broome were however good to deal with
as they didn't charge us for the cost of the gas AND gas us money for the butane stove and gas (which they kept anyway).
Would we use them again? Probably. I'd certainly use Apollo Broome as they were on the whole, good to deal with.
It was cheaper and in the end even the service was alright.
However nobody would build his own car like that: kitchen gets dust from outside, battery doesn't charge even on long drives (eg 6hrs), sink is covered when bed us made up, 3 jerrycans for water instead of one big tank, the diesel Henry cans are empty on pickup, stove only had half circle of flames on both burners...
Also the policy on the bond is ridiculous including all sorts of horror stories during pickup to get you to buy their insurance.
Overall the camper was good and functional. Tyres were hard and suspension stiff. No packing around crockery and utensils made for a very noisy drive, even on Motorways.
Not all features were fully explained and we only found the cheat sheet after two days, would have helped if we had been told where it was.
Upcharge to offset warranty waver was not fully explained, when told it was $45, I specifically asked was this daily or total and was told total, so was annoyed t o see it listed as daily when checking out and the van costing $500 more than expecting.
Overall the van was great. Just double check you have everything you pre-ordered in it before you leave. We were missing our table and chairs and had to go back. Also if your hiring in a warm climate the "fan" is actually a heater. We ended up buying a fan from bunnings which was so so neccesary.
I DONT RECOMMAND THIS COMPANY AT ALL. DONT BOOK WITH THEM. We booked it in Perth for 3 weeks. So many problems with them.
- We paid 30$ For the gas and they only gave us 2 bottles of gas for 3 weeks ??
- When we drop it off, they said we don't fill up the fuel but we fill it up 10min before and they wanted to charge us for that.
- We did the 3000$ bonds deposit, taking up to 21 business days to give it back but it's now 22 days and we STILL DONT HAVE OUR MONEY BACK
- The Perth team was not helpful at all, not kind with customers, and they take administration fees more than plan
WE BOOKED WITH SO MANY COMPANY ALL OF THEM WERE PERFECT , EXCEPT APOLLO !!!! Only company where we had problems !