In 2020 we booked and fully paid for an Apollo Motorhome for 35 days commen...
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Apollo motorhome and campervan hire are just about as big as you get in Australia.
They have more campervans and motorhomes than anyone else, branches all across the nation and selection to beat just about anyone.
But are they the best campervan hire company in Australia?
Let's investigate and find out more about this popular rental company.
One thing I want to put in here -
Apollo don't have the highest review score around given by renters, to be honest I think they are getting undersold.
This is a huge company that rent A LOT of vehicles.
The happy campers are the silent ones, the people who have had a bad experience are more vocal.
Given the size of the company, I personally think the amount of negative sentiment is pretty small, but they are vocal.
Whilst you delight in you road-trip adventure around Australia, you are probably going to see more Apollo branded vehicles on the roads than any other campervan rental company.
Currently, they have over 4000 vehicles in the fleet.
Established in 1985 in Australia, they now also operate in New Zealand, USA, and Canada.
While the Apollo brand is probably the most famous of the brands operated by this company, they also own
which satisfy the higher, lower and youth priced segments of the market respectively.
Within the Apollo branded vehicles, you will find a wide selection of campervans, motorhomes, and 4wd campers.
Across all the companies combined and the variety of campervan and motorhome models, they have something for pretty much every style and every budget, so they'll probably have something to suit you,too.
Campervans and motorhomes running under the Apollo brand in Australia are a maximum of 3 years old.
After that, or at 150,000km, they sell them or pass them on to their cheaper family of campers under the brand of Cheapa Campa.
Like pretty much all the campervan hire companies, you are charged by calendar days used, not at the time of day picked up like car rental.
Hence, it pays to pick up early and drop off late as you are paying for whole day regardless.
This is an industry wide policy when it comes to campervan hire in Australia, so be sure to maximize it accordingly.
To know what Apollo brand is best for you, here is how they stack up:
This is the the most popular model vehicle for Apollo Campervans Australia keeping bells and whistles to a minimum whilst keeping the comfort and practicality fully intact.
Specifically designed for 2 people only, the kitchenette is directly behind the driver with the relaxing bench seats, table and bed at the rear.
The bed set up is positioned across the bench seats.
All the necessities are there for driving, sleeping cooking eating and cleaning.
This manual transmission campervan functions well to get from place A to B, cook and sleep in relative comfort.
Remember also that Apollo sets a higher bar than "budget" agencies in the market, so the base model at Apollo (this one) will be equal to or better than the "deluxe" model at a cheap agency.
Also, fall in love with hi-top. If you are spending more than a weekend in a campervan, do yourself a favour and pay whatever it takes to be able to stand upright in the vehicle.
If you have a bad weather period and need to spend some time inside, it is such pain to be doubled over the whole time in a vehicle that doesn't have the hi-top. Trust me.
The Endeavour has the same base model vehicle as well as almost same attributes of the as the HiTop―except for a different layout in the back to accommodate 2 extra bodies.
It's indicated to be 2 adults sleeping below and 2 kids sleep above, however, as per checking with Apollo about having 4 adults and it is fine to do.
The maximum weight rating for the upper bed is 200kg. The average weight of an adult is 75kg so just be sure to sort your sleeping out best according to weight.
Coming with automatic transmission, this family camper is furnished with side door entry, two double bed (top and bottom beds), microwave, fridge, 2 burner gas stove, and other basic amenities.
There isn't a lot of storage for 4 peoples gear because of the vehicle dimension so travel light if you can.
But all in all, it's a great family campervan option.
Why the Euro name?
Well, because it is based on a European model vehicle.
And in this case, a VW rather than the Toyota Hiace used for the other 2 campervan models (used to be Mercedes Sprinter so don't be surprised if you get a Merc model).
With total shut down of all vehicle manufacturing taking place in Australia, pretty soon Apollo will have to name all their vehicles after other parts of the globe.
The Euro tourer is the luxury model of the campervan class.
Significantly bigger than the Hiace model that is used for the Hitop and Endeavour models, it can easily fit 4 people, but Apollo has decided it is better suited to 2 people traveling in style.
This vehicle is when you are really starting to get to hotel-room style on wheels.
Electric pump water, TV, DVD, air con (when on mains power), 3/4 sized fridge bigger than many hotels - shower and toilet.
If connected to mains power, this has all the facilities of a decent hotel room minus the carpet.
When not on power, you will lose the air con and microwave and the use of any power sockets, however, this is the same for all campervan and motorhomes that carry those items.
Of course, like all things luxury, there is an additional price to pay.
In this case, it is basically double what you will pay for the Hitop and 50% more than the Endeavour.
But if you are the kind of person that likes to glam it up when traveling, then this is a nice recommendation.
Motorhomes are bigger, plusher and more expensive than campervans and generally have walk-through access from the front seat.
The base model of the motorhomes for Apollo is the Euro Camper.
As we have moved into the more luxurious category, TVs, DVDs, Microwaves, showers, and toilets all become standard―and this motorhome is no exception.
This model is perfectly acceptable and being less than 3 years old will have all the mod cons that you are after.
You can expect a higher level of quality of appointments, space and comfort, but remember you ARE carrying around a toilet.
Eventually you are going to have to get that emptied. (It's not as painful as it sounds)
Everyone's tolerances are different, but keep this in mind for all motorhomes with those kinds of facilities.
As the largest Apollo motorhome model, with 3 double beds, this is suitable for a family of 6.
The fridge is a little small to cater for 6 people I think, but there is a lot to fit into this motorhome.
Something else to keep in mind is showering for 6.
The hot water system can be slow to heat up and quick to run out in motorhomes, so don't plan on all 6 people showing one-after-the-other.
You should spread it out between mornings and nights―and keep the times to a minimum, 100 litres of water won't go far when there are 6 showers in a day.
On the upside, this model has a grey water waste tank making the vehicle entirely self-enclosed.
This is handy for some council parking rules that only allowed self-contained motorhomes to park legally overnight on the side of the road.
There is actually a tonne of little things in this motorhome that makes it a sweet ride, not the least of which is the separate dining area for kids,
the awning and the outdoor speakers so make sure you sit through a introduction video for this motorhome before you drive away in it.
The Adventure Camper uses the concept of building tortoise-shell accommodation on the back of a ute (flatbed vehicle).
These utes are mainly used by tradies to carry tools and get into muddy places for work.
Strictly speaking, they are 4wd vehicles (not AWD) including Hi and Low range gears but are not great for high ground clearance and steep terrain.
The advantage of this kind of model is the room.
The tortoise shell on the back goes up and over the roof and allows for designers to come up with great concepts using all the available space.
So when it comes to comfort and space this baby is right on.
All this extra space comes with a price of course―it is heavy.
Given the average ground clearance of the Toyota Hilux it is built on and the extra weight, expect a few more rock bashes under the vehicle and keep the angle of incline attempted as merely "insane".
In addition, there might be a reduction in fuel efficiency compared to some others.
The standard liability (Low Road- included) depends on the rented unit: $5,500 for Hitop and Endeavour, $7,500 for all other 2WDs, and $8,000 for 4WDs.
For Hitop, Endevour, and other Euro models (the 2wd vehicles), the Liability Reduction Option 1 (Middle Road) at $38/ day to limit the bond and liability to $2,500.
Liability Reduction Option 2 for 2wd vehicles (High Road) is $45/ day for $250 bond and $0 liability, as well as coverage damage windscreen & tyres (unlimited), undercarriage/overhead, and lot more.
For 4WDs, Liability Reduction Option 1 (Middle Road) is $41/ day for bond and liability amounting to $2,500.
Option 2, on the other hand, is $47/ day with bond and liability of $500 each.
And if you avail either the Value Pack or Option 2, you can utilize the 4WD Additional Package at $299 so that you are covered for overhead, undercarriage, awning rooftop tent, damage, plus unlimited tyre and windscreen, unlimited kilometers and towing and vehicle recovery fees.
There is always the option of 3rd party insurance which is cheaper but has its own issues. You can read all about that in this in depth campervan hire insurance report.
Apollo is without a doubt a force to reckon with in terms of RV popularity, not just in Australia, but in the world.
With branches in the USA, New Zealand, Canada, UK, and Australia, it's not hard not to prioritize their rental fleet among others.
Plus, they give a lot of options for hire and their price match promise has been giving other competitors a tough game.
Still, even with their popularity, Apollo is not perfect.
Their reputation has been tested over time, with numerous rental issues and subpar customer service reports.
By far the most complained about aspect of Apollo is the time it takes to return the safety deposit that you give when you commence hiring.
All campervan and motorhome rental companies will take a bond of some sort―Apollo seems to be lagging the most in getting it back to you.
In the meantime, it can leave a big hole in your credit card that may rack you up some interest charges with your bank.
Considering the number of complaints about it I can only assume they are stashing it away in a short-term high-interest account.
There is nothing you can do to speed it up so be prepared.
This is a benchmark company that the others measure themselves against.
You will almost certainly find a vehicle style to suit you, from campervans to motorhomes to 4WDS and even cars.
They are one of the largest RV operators in the world, still, they tend to book out quick in high season.
When looking around, start here and compare all else against them.
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In 2020 we booked and fully paid for an Apollo Motorhome for 35 days commencing in June. Apollo due to Covid19 subsequently canceled this. Apollo kept our credit. The trip was rebooked and cancelled many times.
We were eventually able to take the trip in November 2021. By this time daily rates had increased by more than 50%. Initially we were paying $52 per day, which increased, to $118 per day. We were only able to access the vehicle for 16 days.
On the day we were to pick up the vehicle we drove some 3 hours to the depot in Somerton. There is no actual ‘Apollo Hire’ signage on the building visible from the busy Old Sydney Road. When we did find the right spot we had to wait and wait for some service.
We were given a very brief rundown of the operation of the vehicle and told we would have to go to Bunnings and get some chemicals for the toilet, as they were not supplied by Apollo.
We were made to pay a surety of $7,500 before they would let us have the vehicle. We could have accessed their reduced excess for about an extra $40 a day. No other vehicle hire company has this policy. They take a credit card imprint as cover. It took 21 days for this $7,500 to be paid back in to our account after return of the vehicle. We were told the delay was with our bank not them.
It would be good if Apollo supplied some long term parking for customer vehicles as we lost 2 days getting to and from the pick up point. Alternatively there could be some regional pick up and drop off points.
Everything was awesome Staff - Vehicle - will definitively hire a Pet friendly Euro Tourer again
very soon for another trip
4/5 Star all day long
It was the longest wait for a pick-up in my experience, having to wait at least one and a half hours to start the paperwork process. I was given a call a week earlier to schedule my pick-up time and asked whether I wanted to buy Apollo's insurance product. It seems the focus of the call was to sell insurance.
During the paperwork process, I was asked whether I wanted to purchase Apollo's insurance product. When I responded with, 'no, I have my own insurance'. Apollo started an aggressive enquiry on why and what sort of insurance I had. At one stage and in exact words, Apollo said, 'your insurance sounds dodgy'.
Continuing on insurance, I purchased insurance from Rental Cover and unfortunately on this trip, there was damage to the windscreen. The damage was paid from the bond with Apollo and a claim was lodged with Rental Cover after. I ended up receiving the claim payment from Rental Cover before the bond refund from Apollo.
The vehicle received was as per the booking, however, there were a few minor issues as I started my trip. The fridge door lock was broken and the grey water valve was leaking.
The bond refund was quicker than expected, however, based on recent experience, I would not recommend Apollo.
We picked up our camper van from Perth, it was filthy, I did ask the lady if it had been cleaned, her reply was YES, I had to clean for 2 hours when i got home before starting our journey. The beds & curtains were stained and smelly, toilet and fridge was so stinky. ( I do have pics but can't upload them here) Also parts of the bed was missing.
When we were waiting at reception the ladies in the office was talking about another customer, I quote " The crazy dog lady has sent in photos" this was so unprofessional I couldn't believe what I was hearing.
I would never recommend this company as the customer service after care was terrible.
I have saved a quote for a motorhome yesterday, which, according to the website, was valid for 7 days. I however received an email this morning saying my quoted price increased. I replied saying I wasn’t happy as I thought my quote was valid for 7 days. Their reply was that their quotes are subject to change without notice.
If this is the way they treat potential customers, reading all the negative reviews on how bad their service is when things go wrong, does make sense.
I would definitely recommend avoiding this company.
I rented an apollo campervan and once we reached our destination we found it leaked and the heating did not work. We were in Taupo and the temp got below 5 degrees so as you can imagine it was freezing, we had three children with us. Our holiday was totally spoiled. We rang to get help and advice with no joy. There was some damaged done to the top of the van which was totally our fault. On returning the vehicle we complained and waited for someone to get in touch. No one did, I then repeatedly email and called Apollo with not much luck. They then offered just over $300 in compensation which I rejected as unacceptable. I had spent over $1,600 on the van rental and the campsite we stayed at. The holiday was ruined because of the van we were supplied. I asked them repeatedly to call me to discuss which they refused making many excuses as to why things didn't work in the van and that was not their fault. They have just gone and deducted $1,000 from my account. So lesson here, don't go with Apollo, the customer service is shocking and the van speaks for itself.
We hired an Apollo Adventure Camper for 7 days.
We spent time in the Gawler Ranges in South Australia.
The camper managed the rough tracks in 4WD very well.
The inside of the camper is quite compact and you really can’t have 2 people inside at one time.
Storage was good with lots of compartments.
The Engel car fridge worked really well and is a big one.
The sink and water pump went well.
It was equipped with all the utensils that you need.
Bedding is supplied however we elected to bring some as well as it was very cold and the small doona would not have been enough.
Camp stove outside worked well once we cleaned the dirty coupling on the connector from gas bottle to stove.
The only issues we had were that a couple of keys didn’t work eg key to lock up gas stove compartment and the fuel cap lock.
Also there were holes in the fibre glass which resulted in damp bedding.
Another thing Apollo need to think about is the App which works ok if you are in an area with good mobile service. We were not and hence found the app useless.
Overall though the experience with the company and the employees was quite positive.
Hired a camper for two weeks to drive down the east coast. Let’s start off - Pickup was a slow process, it took 3 hours to get our Van and when we did it was filthy so they had to provide another one which wasn’t perfect either. We stopped at the supermarket and brought some sani-wipes and Cleaned the vehicle ourselves. On the road we occurred various dash lights flashing up for oil and temp but van still ran OK, when it got going - there was one time we had to call the assistance and they returned our call 7 hours!! Later.
Drop off was slow again, service was rude and they claimed we didn’t clean the van properly - this is when we bit back and told them about the pick up experience.
We had to wait 6! Weeks for our deposit back.. and that was after chasing them.
I wouldn’t recommend this company, go with the other big one in Oz.
We hire a vehicle to travel from Sydney to Perth for a period of 4 Weeks.
The service at pick up in Sydney was nonexistence , just shown a video & a quick walk round.
No safety check for interior or roadworthy compliance , no instructions on how to check Water , Oil or Tyre Pressure.
Didn't know how to set the bed up or how the Front sets Rotated
Don't bother to ring for assistance if you have a problem , long waits and no call backs, and if you do get contacted you might be offered compensation that NEVER happens.
Don't bother to complete a survey as you won't get a telephone call to discuss your issues, only again an offer of compensation, and excuses why they can not call
At Perth drop off they did not want to know of my issues
Look for another Hire Company that cares and offers Service & Quality....
After 100 km aircon gave up, Summer in Perth, it was cooler outside with 35 degrees, my wife almost had a heat stroke.
Toilet not working properly, kitchen sink blocked, toilet not opening, only thru the use of a stick.....nice yello splash, and no it wasn't beer.
tyre pressure half of the recommended, that was outright dangerous a tyre could have exploded and tip over.
Table at the back only able to remove the top part and had to sleep in a 50 cm wide bed, bottom lock rusted.
Pantry covered in mould, yes mould....
I rented motorhomes in 3 continents, including South America, and never seen anything like it.
I think I rather go thru a dentist procedure without numbness that rent with Apollo again, at least we managed to return it the following day and get our money back, despite losing bookings for fishing and snorkelling around AUD 700, and a ruined holiday
We will never rent a van again from apollo or other sub companies like cheapa, hippie, rv star and so on. Our van was completely dirty and wet inside when we got it and the fridge was not working. After that we upgraded our van for several hundred dollars. And again: In the second van the bed was not screwed and was always falling into pieces while driving. Also no chance to sleep on it. Staff was bored and unfriendly at the handover. Customer service is not really reachable by phone with endless hotline waiting. To sum it up: Apollo is completely not customer oriented and ruined several days of our vacation! Avoid Apollo and go to other companies like Spaceship!
Bad service!!! Everything by tablet and I never received the promissed email! No maps only an App! Dirty campervan......very dirty of smoking! Spots on the beth and sheets and everywhere! It smells like hell! Never again by Apollo!
Very unfriendly stuff when we rented the campervan after a long flight from Europe. All explanations of contract only on a tablet. All explanations concerning the vehicle also only on a tablet. Personal explanations at/in the vehicle were refused. We had to give in all our details by ourselves into the computer. Pictures documenting the condition of the vehicle were sent days after by email! We have never seen these pictures at the time of taking over the vehicle. The stuff sold us an insurance although we had already an external one by telling us fakes about the insurance conditions. Avoid Apollo, at least in Perth!!!!
I rented an RV on the weekend .....the staff at the Nudgee rd Northgate Brisbane depot were amazing
Nancy and Lauren and JD were so lovely I was very nervous and they all helped me to no end
very happy with the service
Rented Apollo’s Euro tourer for 1 week. Water pump broke down on day 1. Called multiple times to Apollo, eventually inflicted high cost for my phone bill. Wasted our time on fixing the van and returning the van instead of enjoying the view of Tasmania. Emailed them regarding the reimbursement of my phone bill, ignored my emails and chose not to reply me. Rude staffs, irresponsible company, never rent from them. Low quality van, irresponsible staff that ignored my emails since July 2019.
air /con/heater was stinking van looked like it had bee in a R T A water tanks left with dirty water in them will poison someone lied about insurance the interior was manky cushions flat as pancakes no comfort what so ever may as well have hired a car and bought a tent just avoid them there are plenty other companys out there
It is remarkable that Apollo Campervans is still in business.
The checkin system is a shambles it takes hours!
The van broke down - you could hear the alternator screaming when we collected the van - no surprise it seized up 10 km out of Kings Canyon and broke the fan belt. A replacement van was only organised after 36 hours and numerous conversations on the phone during which my wife had to adopt 'psycho bitch' persona to make it happen.
But there is more!! The icing on the cake - IT TOOK 3 WEEKS FOR THEM TO REFUND OUR $5000 BOND. Is that called theft? or is it credit card fraud?
I'm not going to bother sending them the receipt for the additional overnight accomodation that they have promised to pay - no point as it will never be paid
We had the Apollo Euro Tourer. We hired it for 4 weeks. We toured for over 5000 kms. It’s was brilliant. The camper was spotless, when we picked it up. It was easy to drive and smooth to travel in. We found it comfortable to live in. I would recommend it as a camper.
We received prompt service from the lovely Winnie at the Perth Office. She persuaded us to upgrade to the more expensive insurance cover. It did give us peace of mind, we didn’t need it though as we had no issues with the van.
Apollo are meant to be a big player in the Motorhome rental business but they sure don’t act like it. Instead we arrived at a chaotic Darwin office that was untidy, understaffed and long waits to get our paperwork completed and finally get the vehicle.
We were given the option to either wash the car before return or pay a $75 drop and go charge, which we elected for the drop and go charge.
Even though we had paid the drop and go charge we still ran it thru the car wash before returning to another chaotic office in Broome. The Apollo agent was again understaffed, stressed out and rude as she told me that car was not clean enough. I explained that we had paid the $75 drop and go charge as well as washing the car but she said the car cannot have any dirt or sand on it and now she will have to spend hours cleaning it !
Just a poor experience overall and will never use them again.
A huge waste of money. We’ve rented camper vans from other companies which have all been way better experiences. Avoid at all cost cause you will get a cramped van with no storage space and with appliances that are only half or not at all functional. So bad that we decided it was better to just absorb the cost and stay in hostels some nights. I am forever spiteful for this horrid van.