air /con/heater was stinking van looked like it had bee in a R T A water t...
air /con/heater was stinking van looked like it had bee in a R T A water tanks left with dirty water in them will poison someone lied about insurance the interior was manky cushions flat as pancakes no comfort what so ever may as well have hired a car and bought a tent just avoid them there are plenty other companys out there
It is remarkable that Apollo Campervans is still in business.
The checkin system is a shambles it takes hours!
The van broke down - you could hear the alternator screaming when we collected the van - no surprise it seized up 10 km out of Kings Canyon and broke the fan belt. A replacement van was only organised after 36 hours and numerous conversations on the phone during which my wife had to adopt 'psycho bitch' persona to make it happen.
But there is more!! The icing on the cake - IT TOOK 3 WEEKS FOR THEM TO REFUND OUR $5000 BOND. Is that called theft? or is it credit card fraud?
I'm not going to bother sending them the receipt for the additional overnight accomodation that they have promised to pay - no point as it will never be paid
We had the Apollo Euro Tourer. We hired it for 4 weeks. We toured for over 5000 kms. It’s was brilliant. The camper was spotless, when we picked it up. It was easy to drive and smooth to travel in. We found it comfortable to live in. I would recommend it as a camper.
We received prompt service from the lovely Winnie at the Perth Office. She persuaded us to upgrade to the more expensive insurance cover. It did give us peace of mind, we didn’t need it though as we had no issues with the van.
Apollo are meant to be a big player in the Motorhome rental business but they sure don’t act like it. Instead we arrived at a chaotic Darwin office that was untidy, understaffed and long waits to get our paperwork completed and finally get the vehicle.
We were given the option to either wash the car before return or pay a $75 drop and go charge, which we elected for the drop and go charge.
Even though we had paid the drop and go charge we still ran it thru the car wash before returning to another chaotic office in Broome. The Apollo agent was again understaffed, stressed out and rude as she told me that car was not clean enough. I explained that we had paid the $75 drop and go charge as well as washing the car but she said the car cannot have any dirt or sand on it and now she will have to spend hours cleaning it !
Just a poor experience overall and will never use them again.
A huge waste of money. We’ve rented camper vans from other companies which have all been way better experiences. Avoid at all cost cause you will get a cramped van with no storage space and with appliances that are only half or not at all functional. So bad that we decided it was better to just absorb the cost and stay in hostels some nights. I am forever spiteful for this horrid van.
Wir waren 4 Wochen mit einem Camper von Apollo von Perth nach Darwin unterwegs. Die Übergabe in Perth ging zügig von statten und die Leute waren alle sehr nett obwohl sie wirklich viel um die Ohren hatten. Bei Meli und Daniel möchten wir uns für die treffliche Einweisung und vielen guten Reiseempfehlungen ganz besonders bedanken.
Unser Toyota, 4WD, ist die 7.169 Km, gefahren wie eine Nähmaschine. Über Stock und Stein, ob im Ferdinand Peron NP oder auf der Gibb River Road, einen Toyota bekommst du nicht tot. Auf einer solch langen Strecke gibt es bei dem vielem Gewackel auf den unbefestigten Strecken neben den unendlichen Staubaufkommen natürlich auch ein paar Verluste, hier Innenausstattung, In Broome wurde uns ohne viel Gewese schnell und unkompliziert geholfen. Auch bei der Abnahme in Darwin war man nicht Kleinlich. Wir danken Saphira in Broome und Emma in Darwin für die schnelle und kulante Bedienung.
Alles in Allem, wir können Apollo nur empfehlen. Freundliche Mitarbeiter, zügige Bedienung und Technik die durchhält.
Was wir unbedingt allen 4WD-Freunden noch raten können und wollen; die von Apollo angebotene Endreinigung in Anspruch zu nehmen. Sie ist ein Schnäppchen und keine aufgeschwatzte Einnahmequelle von Apollo. Wer den roten Sand einmal geküsst und einen Fluss durchquert hat versteht das.
Gern wieder, Conni und Torsten Wilhelm aus Riechheim, GERMANY
Waiting was 5 hours !!!!!!! Just to pick up our campervan from Perth office. Totally waste of my holiday time, have to cancel my schedule excursion. Came at 8 am and still
Have to wait 5 hours, if they know customer is coming, why cant they prepare the van before hand and not prep it on the day we picked it up.
Bluetooth and USB charger worked intermittently.
Interior sliding door would not open from the inside - very inconvenient to get in and out of sleeping area!
Seemed to use a lot more fuel than the Britz camper of the same size.
$70 bond handling fee (non refundable).
1 month on and still waiting for my bond refund of $3500 which customer service says 'has been processed'
LONG wait to pick up the van
I could not recommend this company and have preferred my previous experiences with Britz, Spaceships and Hertz.
Be very careful of this company!
Check in time took forever with someone who did not know the systems vehicle or company.
Worst of all was after I returned the vehicle. I left the camper clean and tidy, with a full tank of petrol and paid the extra $75 for the Drop and Go service. I was then advised that my bond would not be refunded immediately and this would have been explained to me at the pick-up point. It had not been.
I have contacted by email and phone to no satisfaction. They are thieves, held over $5000AUD bond which was not returned in the accepted terms and conditions time period. I am yet to see this money
No management system at all, you can only talk to a telephone operator who does not know the T&Cs
I only found these reviews after we had booked through Apollo so I was quite nervous but at least "prepared" when we collected the vehicle.
Background: We hired a 4wd camper van (Hilux with camper on the back) for an 8 day period from Easter Saturday to the following Saturday. Pick-up and drop off was Broome, WA.
The vehicle was very new (around 13,000km on the clock) so the cab was in excellent condition and the vehicle was faultless throughout the whole trip.
We were given a show around of the vehicle before setting off, then drove 500 km from Broome to beyond Fitzroy Crossing (Mimbi Caves campground - highly recommended). Once settled (early evening) we couldn't get the stove to work. Doesn't sound too bad (but go and Google where the camp site is). Its 100km back to Fitzroy Crossing in the evening (when there's much more wildlife on the road) to either buy food that doesn't need to be cooked or even a new stove.
Or you could drive 500km back to Broome but Apollo are closed on Sundays AND the Easter Monday. PLUS your total planned KM usage would be shot to bits! Needless to say, we were livid as now we had potentially very little food to eat (that didn't need to be cooked) for the next 2 days and, given it was the Easter period, there was a risk of shops being closed to buy any other alternative. We opted to drive the next day to Halls Creek (which was on our way to Purnululu), purchase a cheap 1 burner butane stove (which worked well) then "discuss" with the Apollo depot once we had finished out trip
and were back in Broome.
The rest of the trip was great and the vehicle was solid (if a little thirsty for a diesel vehicle).
It didn't bother us but the interior of the living area was a little dusty when collected, some of the external cargo storage boxes were difficult to lock (water, diesel jerry cans, rear storage, shower etc) and also became very dusty - definitely don't put anything in these that you want to keep clean!
The bed may not work for all. I'm quite tall (6'4 / 193cm) which meant that when sleeping across the bed (left to right - not up and down) I could only fit by bending my legs. If you sleep up and down, your pillows might fall off the end of the bed and I found that because you sleep over two (sponge) mattresses, there was a ridge which was uncomfortable. Being a solid built bloke meant that the mattress (which is placed on top of two sheets of plywood to form the bed) wasn't very supportive. However my wife slept fine so YMMV.
If you do look to hire a 4wd camper (like our Hilux) I'd strongly recommend NOT using suitcases but soft bags (we used backpacks). Being soft means that they are MUCH easier to stow away and won't get in the way.
I'd also advise that if booking the camping table and chair package, ask if they offer a more supportive chair as the ones provided (for me) were very uncomfortable (they are the typical cheap camping chair that cost around $30 from Kmart - almost better to buy your own then leave with another fellow camper at the end of the trip).
Another minor annoyance was that refuelling our vehicle was awkward. No matter what position the nozzle was in, diesel freely leaked onto the floor. If you were filling the whole tank, you'd probably lose over 1 litre of fuel on the floor!
FWIW we spend about $10 cleaning the outside of the camper with a hose, then used wet towels to clean the inside of the living area as we didn't want to pay the $75 cleaning fee. They were very happy with the condition that we returned it in.
Oh and as it turned out, the issue with the gas stove was apparently a very minor one that had a 3 second fix (with a special tool) but should have been tested by the person showing us through the vehicle. Apollo Broome were however good to deal with
as they didn't charge us for the cost of the gas AND gas us money for the butane stove and gas (which they kept anyway).
Would we use them again? Probably. I'd certainly use Apollo Broome as they were on the whole, good to deal with.
It was cheaper and in the end even the service was alright.
However nobody would build his own car like that: kitchen gets dust from outside, battery doesn't charge even on long drives (eg 6hrs), sink is covered when bed us made up, 3 jerrycans for water instead of one big tank, the diesel Henry cans are empty on pickup, stove only had half circle of flames on both burners...
Also the policy on the bond is ridiculous including all sorts of horror stories during pickup to get you to buy their insurance.
Overall the camper was good and functional. Tyres were hard and suspension stiff. No packing around crockery and utensils made for a very noisy drive, even on Motorways.
Not all features were fully explained and we only found the cheat sheet after two days, would have helped if we had been told where it was.
Upcharge to offset warranty waver was not fully explained, when told it was $45, I specifically asked was this daily or total and was told total, so was annoyed t o see it listed as daily when checking out and the van costing $500 more than expecting.
Overall the van was great. Just double check you have everything you pre-ordered in it before you leave. We were missing our table and chairs and had to go back. Also if your hiring in a warm climate the "fan" is actually a heater. We ended up buying a fan from bunnings which was so so neccesary.
I DONT RECOMMAND THIS COMPANY AT ALL. DONT BOOK WITH THEM. We booked it in Perth for 3 weeks. So many problems with them.
- We paid 30$ For the gas and they only gave us 2 bottles of gas for 3 weeks ??
- When we drop it off, they said we don't fill up the fuel but we fill it up 10min before and they wanted to charge us for that.
- We did the 3000$ bonds deposit, taking up to 21 business days to give it back but it's now 22 days and we STILL DONT HAVE OUR MONEY BACK
- The Perth team was not helpful at all, not kind with customers, and they take administration fees more than plan
WE BOOKED WITH SO MANY COMPANY ALL OF THEM WERE PERFECT , EXCEPT APOLLO !!!! Only company where we had problems !
Had a very good car sturing a ten days stay in east of Australia; good and friendly staff helpen us on our way. All the ins and puts of the car well explained. The Mercedes home van turned out to be very good for a good price.
Apollo Made my holiday comfotable, for sure!
Rented a camper van for 10 days. On the second night we found out the shower drain was blocked and completely unusable. On correspondence with Apollo the only thing they could advise was to buy some draino, after admitting the camper van was not properly inspected prior to giving it to us. On top of that, they did not fill the gas cylinder for us (was only half full), the water tank was leaking and only provided us with about 1/3rd available water supply, and the air conditioning unit was broken; would only work for about an hour at a time before becoming unfunctional. We were not offered any form of compensation.
We booked our camper through Travel Nation, it was part of a package, flights, hotel, camper
We kicked off at the end of November, finish mid January
The camper looked tidy enough, well laid out, they took photos of the few dings and scratches, put duct tape over the spilt bumper
Everything was fine until we had rain on our first night, a steady drip all night right about the bed, we had to make a detour to get that fixed, then the A/C packed up, another detour to get that sorted
A week later the seal on the fridge came off, we had to wait until we got to Alice to get a new one fitted, but even that came off,
We got to my mates house in Brisbane and I fixed it myself (I’ll have some explaining to do, I used self rappers to hold it in place)
Then the hob stopped work, we could cook anything for 2 days, but when that did get fixed it took 30 minutes
Now we have a problem with the hot water tank leaking, this can’t be fixed until 7 January 2019
They don’t have anyone that can fix it before that, they don’t have any offices in Canberra
Overall it’s a good Mercedes sprinter camper, it’s just that it could do with the bumper repairing, the dings sorted and everything checked well before a customer takes it on the road
As I am still using it and on the road with it, I might have more to add (our trip doesn’t finish until 15 January 1019
We returned the Camper on the day we agreed with however a few days later we recieved an additional charge (at DOUBLE the day rate) for an additional day rental. Nothing said when we returned the car and they have taken our bond. Total crooks. Currently disputing the transaction. Also campers are very basic and dont really come with any essentials, plus our cook-top stove was broken. Wouldn't recommend to anyone.
The layout wasn't great when u had to get out in the mornings to go to the toilet trying to get off the bed and onto the ground.
We hired 2 cars from apollo group. First was hippie campa (cheap variant) for 4 days in Cairns. Second was apollo endevour hitop for 2w from Sydney to Alice Springs.
Can only say worst experience ever. Just bullshiting, overcharging, not a fair pricing, hidden fees. Cars not in adequate condition.... just paying extra and extra on top of Total amount stated in rental offer. It was in both cases so its not a one-timer or mistake but their business plan. They offer you cheapest option but at the end, you would pay less with anyone else.
We travelled with others before, britz, mighty, wicked, camperman. We rented, relocated and never ever any problem..till we tried apollo group. Really I cant say anything good about this scamming company.
When you point on that, staff is arogant and dehonesting and insulting. Same the customer service on the phone - they simply laugh at you because you paid the deposit already so youre trapped...
Save yourselfe some time, money and nerves and book anywhere else than with apollo group (hippie, cheapa, apollo, rv star).