"Worse experience of my holiday"
Waiting was 5 hours !!!!!!! Just to pick up our campervan from Perth offic...
Waiting was 5 hours !!!!!!! Just to pick up our campervan from Perth office. Totally waste of my holiday time, have to cancel my schedule excursion. Came at 8 am and still
Have to wait 5 hours, if they know customer is coming, why cant they prepare the van before hand and not prep it on the day we picked it up.
Bluetooth and USB charger worked intermittently.
Interior sliding door would not open from the inside - very inconvenient to get in and out of sleeping area!
Seemed to use a lot more fuel than the Britz camper of the same size.
$70 bond handling fee (non refundable).
1 month on and still waiting for my bond refund of $3500 which customer service says 'has been processed'
LONG wait to pick up the van
I could not recommend this company and have preferred my previous experiences with Britz, Spaceships and Hertz.
Be very careful of this company!
Check in time took forever with someone who did not know the systems vehicle or company.
Worst of all was after I returned the vehicle. I left the camper clean and tidy, with a full tank of petrol and paid the extra $75 for the Drop and Go service. I was then advised that my bond would not be refunded immediately and this would have been explained to me at the pick-up point. It had not been.
I have contacted by email and phone to no satisfaction. They are thieves, held over $5000AUD bond which was not returned in the accepted terms and conditions time period. I am yet to see this money
No management system at all, you can only talk to a telephone operator who does not know the T&Cs
I only found these reviews after we had booked through Apollo so I was quite nervous but at least "prepared" when we collected the vehicle.
Background: We hired a 4wd camper van (Hilux with camper on the back) for an 8 day period from Easter Saturday to the following Saturday. Pick-up and drop off was Broome, WA.
The vehicle was very new (around 13,000km on the clock) so the cab was in excellent condition and the vehicle was faultless throughout the whole trip.
We were given a show around of the vehicle before setting off, then drove 500 km from Broome to beyond Fitzroy Crossing (Mimbi Caves campground - highly recommended). Once settled (early evening) we couldn't get the stove to work. Doesn't sound too bad (but go and Google where the camp site is). Its 100km back to Fitzroy Crossing in the evening (when there's much more wildlife on the road) to either buy food that doesn't need to be cooked or even a new stove.
Or you could drive 500km back to Broome but Apollo are closed on Sundays AND the Easter Monday. PLUS your total planned KM usage would be shot to bits! Needless to say, we were livid as now we had potentially very little food to eat (that didn't need to be cooked) for the next 2 days and, given it was the Easter period, there was a risk of shops being closed to buy any other alternative. We opted to drive the next day to Halls Creek (which was on our way to Purnululu), purchase a cheap 1 burner butane stove (which worked well) then "discuss" with the Apollo depot once we had finished out trip
and were back in Broome.
The rest of the trip was great and the vehicle was solid (if a little thirsty for a diesel vehicle).
It didn't bother us but the interior of the living area was a little dusty when collected, some of the external cargo storage boxes were difficult to lock (water, diesel jerry cans, rear storage, shower etc) and also became very dusty - definitely don't put anything in these that you want to keep clean!
The bed may not work for all. I'm quite tall (6'4 / 193cm) which meant that when sleeping across the bed (left to right - not up and down) I could only fit by bending my legs. If you sleep up and down, your pillows might fall off the end of the bed and I found that because you sleep over two (sponge) mattresses, there was a ridge which was uncomfortable. Being a solid built bloke meant that the mattress (which is placed on top of two sheets of plywood to form the bed) wasn't very supportive. However my wife slept fine so YMMV.
If you do look to hire a 4wd camper (like our Hilux) I'd strongly recommend NOT using suitcases but soft bags (we used backpacks). Being soft means that they are MUCH easier to stow away and won't get in the way.
I'd also advise that if booking the camping table and chair package, ask if they offer a more supportive chair as the ones provided (for me) were very uncomfortable (they are the typical cheap camping chair that cost around $30 from Kmart - almost better to buy your own then leave with another fellow camper at the end of the trip).
Another minor annoyance was that refuelling our vehicle was awkward. No matter what position the nozzle was in, diesel freely leaked onto the floor. If you were filling the whole tank, you'd probably lose over 1 litre of fuel on the floor!
FWIW we spend about $10 cleaning the outside of the camper with a hose, then used wet towels to clean the inside of the living area as we didn't want to pay the $75 cleaning fee. They were very happy with the condition that we returned it in.
Oh and as it turned out, the issue with the gas stove was apparently a very minor one that had a 3 second fix (with a special tool) but should have been tested by the person showing us through the vehicle. Apollo Broome were however good to deal with
as they didn't charge us for the cost of the gas AND gas us money for the butane stove and gas (which they kept anyway).
Would we use them again? Probably. I'd certainly use Apollo Broome as they were on the whole, good to deal with.
It was cheaper and in the end even the service was alright.
However nobody would build his own car like that: kitchen gets dust from outside, battery doesn't charge even on long drives (eg 6hrs), sink is covered when bed us made up, 3 jerrycans for water instead of one big tank, the diesel Henry cans are empty on pickup, stove only had half circle of flames on both burners...
Also the policy on the bond is ridiculous including all sorts of horror stories during pickup to get you to buy their insurance.
Overall the camper was good and functional. Tyres were hard and suspension stiff. No packing around crockery and utensils made for a very noisy drive, even on Motorways.
Not all features were fully explained and we only found the cheat sheet after two days, would have helped if we had been told where it was.
Upcharge to offset warranty waver was not fully explained, when told it was $45, I specifically asked was this daily or total and was told total, so was annoyed t o see it listed as daily when checking out and the van costing $500 more than expecting.
Overall the van was great. Just double check you have everything you pre-ordered in it before you leave. We were missing our table and chairs and had to go back. Also if your hiring in a warm climate the "fan" is actually a heater. We ended up buying a fan from bunnings which was so so neccesary.
I DONT RECOMMAND THIS COMPANY AT ALL. DONT BOOK WITH THEM. We booked it in Perth for 3 weeks. So many problems with them.
- We paid 30$ For the gas and they only gave us 2 bottles of gas for 3 weeks ??
- When we drop it off, they said we don't fill up the fuel but we fill it up 10min before and they wanted to charge us for that.
- We did the 3000$ bonds deposit, taking up to 21 business days to give it back but it's now 22 days and we STILL DONT HAVE OUR MONEY BACK
- The Perth team was not helpful at all, not kind with customers, and they take administration fees more than plan
WE BOOKED WITH SO MANY COMPANY ALL OF THEM WERE PERFECT , EXCEPT APOLLO !!!! Only company where we had problems !
Had a very good car sturing a ten days stay in east of Australia; good and friendly staff helpen us on our way. All the ins and puts of the car well explained. The Mercedes home van turned out to be very good for a good price.
Apollo Made my holiday comfotable, for sure!
Rented a camper van for 10 days. On the second night we found out the shower drain was blocked and completely unusable. On correspondence with Apollo the only thing they could advise was to buy some draino, after admitting the camper van was not properly inspected prior to giving it to us. On top of that, they did not fill the gas cylinder for us (was only half full), the water tank was leaking and only provided us with about 1/3rd available water supply, and the air conditioning unit was broken; would only work for about an hour at a time before becoming unfunctional. We were not offered any form of compensation.
We booked our camper through Travel Nation, it was part of a package, flights, hotel, camper
We kicked off at the end of November, finish mid January
The camper looked tidy enough, well laid out, they took photos of the few dings and scratches, put duct tape over the spilt bumper
Everything was fine until we had rain on our first night, a steady drip all night right about the bed, we had to make a detour to get that fixed, then the A/C packed up, another detour to get that sorted
A week later the seal on the fridge came off, we had to wait until we got to Alice to get a new one fitted, but even that came off,
We got to my mates house in Brisbane and I fixed it myself (I’ll have some explaining to do, I used self rappers to hold it in place)
Then the hob stopped work, we could cook anything for 2 days, but when that did get fixed it took 30 minutes
Now we have a problem with the hot water tank leaking, this can’t be fixed until 7 January 2019
They don’t have anyone that can fix it before that, they don’t have any offices in Canberra
Overall it’s a good Mercedes sprinter camper, it’s just that it could do with the bumper repairing, the dings sorted and everything checked well before a customer takes it on the road
As I am still using it and on the road with it, I might have more to add (our trip doesn’t finish until 15 January 1019
We returned the Camper on the day we agreed with however a few days later we recieved an additional charge (at DOUBLE the day rate) for an additional day rental. Nothing said when we returned the car and they have taken our bond. Total crooks. Currently disputing the transaction. Also campers are very basic and dont really come with any essentials, plus our cook-top stove was broken. Wouldn't recommend to anyone.
The layout wasn't great when u had to get out in the mornings to go to the toilet trying to get off the bed and onto the ground.
We hired 2 cars from apollo group. First was hippie campa (cheap variant) for 4 days in Cairns. Second was apollo endevour hitop for 2w from Sydney to Alice Springs.
Can only say worst experience ever. Just bullshiting, overcharging, not a fair pricing, hidden fees. Cars not in adequate condition.... just paying extra and extra on top of Total amount stated in rental offer. It was in both cases so its not a one-timer or mistake but their business plan. They offer you cheapest option but at the end, you would pay less with anyone else.
We travelled with others before, britz, mighty, wicked, camperman. We rented, relocated and never ever any problem..till we tried apollo group. Really I cant say anything good about this scamming company.
When you point on that, staff is arogant and dehonesting and insulting. Same the customer service on the phone - they simply laugh at you because you paid the deposit already so youre trapped...
Save yourselfe some time, money and nerves and book anywhere else than with apollo group (hippie, cheapa, apollo, rv star).
We hired a midrange Endeavour 4 berth camper from Apollo’s Perth branch for 15 days exploring the south coast of WA. We waited for an hour before we were attended to, all the time listening to the customers in front of us being bullied with hard sell tactics into top comprehensive insurance cover. We received the same bullying tactics with fearful tales of terrible things that would happen and were told we could lose $5000 for each “incident” we might have.
There was a very rushed showing of the van during which it was noticed a cupboard door was broken. It took another hour to fix this.......and it broke again 2 days later. We also had a broken window latch, a broken fridge shelf and were given a bucket with a hole in it. As to the kitchen equipment supplied ...... it was very very basic........ practically no cooking utensils, with what was provided being in the very cheapest range.The fact that a few dollars spent on things such as an extra tea towel,a dishcloth,some detergent,a wooden spoon,a grater would have been a small act of generosity and goodwill on Apollo’s part. Our bedding was just thrown on the top bunk with no packaging ,leaving us to wonder wether or not it had been washed. Unfortunately there seems to be no goodwill with this company.......the fit out is cheap and unpractical, the customer service abysmal, and we were left with the feeling that Apollo was milking every $ it could possibly extract ($100 “administration fee” ..... the customer paying for the company’s business. This was waived when queried. When we questioned why it would take 3 weeks to return a $5000 liability deposit, we were told it was “government red tape”. Ridiculous!!)
My advice is to avoid Apollo at all costs ..... there are much better and fairer companies to deal with.
I just returned from a 10 day holiday in australia. We rented a RV from Apollo since the advertised price was reasonable. However after returning I made an overview of the total cost and realize the actual cost for renting the car is at least 50% higher as the advertised cost. This is related to how they charge the deposit. This is drawn from your credit card and deposited back. The cost for this transaction exceeded 400 euro. Beside this there terms and conditions are about the poorest from any rental company in the world. They make you fully responsible for the mechanical state of the car. In case of any failure due to lack of maintenance or mechanical state of the car you are compulsory to pay for the full recovery of the car and will not receive any replacement transport. Instead you will have to return to the dealership on your own cost and wait until the car is repaired. I have never seen any rental company treating their customers this poor. Avoid if you are not into these kind of surprise cost
Our van was well presented and drove really well. We did have a couple of minor issues on our month long road trip with the power and oven but these were quickly scheduled for repair at our next town in which we were passing through. Overall very happy.
Rented a van out of Darwin. Vehicle was fine, if a bit shabby for such a new van. Curtains were missing and the bed was among the least comfortable I've ever slept on. Would have been a forgettable experience if the fees (including a $75 cleaning fee disclosed at no point in the booking process) hadn't doubled the price. Avoid.
We rented an Euro Camper for 2 weeks in April-May 2018. Check-in and pick the van worked out fine.
As of first day we had red exclamation mark on the board saying to check transmission that was coming on and off. Apollo staff was supporting to find a garage to get the motorhome checked, which at the end we didnt do because after a couple of days of warning, the sign just disspeared.
We also had issues with two of the windows opening and not being able to close them down anymore. So we had to unscrew them and close them just like that manually.
Otherwise the motorhome offered us everything we needed and it was all fine.
Unfortunately when we gave it back, we forgot our GPS inside it and when we called to ask for it, it was not be found.
So that was a bad experience for us.
My husband and I have hired from Apollo on two occasions and were overwhelmed by
follow up service,
I have referred a few people to the Sydney office and they two have had extremely positive experiences.
perhaps it is the location/staff we deal with