"Bad customer service."
It was the longest wait for a pick-up in my experience, having to wait at l...
It was the longest wait for a pick-up in my experience, having to wait at least one and a half hours to start the paperwork process. I was given a call a week earlier to schedule my pick-up time and asked whether I wanted to buy Apollo's insurance product. It seems the focus of the call was to sell insurance.
During the paperwork process, I was asked whether I wanted to purchase Apollo's insurance product. When I responded with, 'no, I have my own insurance'. Apollo started an aggressive enquiry on why and what sort of insurance I had. At one stage and in exact words, Apollo said, 'your insurance sounds dodgy'.
Continuing on insurance, I purchased insurance from Rental Cover and unfortunately on this trip, there was damage to the windscreen. The damage was paid from the bond with Apollo and a claim was lodged with Rental Cover after. I ended up receiving the claim payment from Rental Cover before the bond refund from Apollo.
The vehicle received was as per the booking, however, there were a few minor issues as I started my trip. The fridge door lock was broken and the grey water valve was leaking.
The bond refund was quicker than expected, however, based on recent experience, I would not recommend Apollo.
We picked up our camper van from Perth, it was filthy, I did ask the lady if it had been cleaned, her reply was YES, I had to clean for 2 hours when i got home before starting our journey. The beds & curtains were stained and smelly, toilet and fridge was so stinky. ( I do have pics but can't upload them here) Also parts of the bed was missing.
When we were waiting at reception the ladies in the office was talking about another customer, I quote " The crazy dog lady has sent in photos" this was so unprofessional I couldn't believe what I was hearing.
I would never recommend this company as the customer service after care was terrible.
I have saved a quote for a motorhome yesterday, which, according to the website, was valid for 7 days. I however received an email this morning saying my quoted price increased. I replied saying I wasn’t happy as I thought my quote was valid for 7 days. Their reply was that their quotes are subject to change without notice.
If this is the way they treat potential customers, reading all the negative reviews on how bad their service is when things go wrong, does make sense.
I would definitely recommend avoiding this company.
I rented an apollo campervan and once we reached our destination we found it leaked and the heating did not work. We were in Taupo and the temp got below 5 degrees so as you can imagine it was freezing, we had three children with us. Our holiday was totally spoiled. We rang to get help and advice with no joy. There was some damaged done to the top of the van which was totally our fault. On returning the vehicle we complained and waited for someone to get in touch. No one did, I then repeatedly email and called Apollo with not much luck. They then offered just over $300 in compensation which I rejected as unacceptable. I had spent over $1,600 on the van rental and the campsite we stayed at. The holiday was ruined because of the van we were supplied. I asked them repeatedly to call me to discuss which they refused making many excuses as to why things didn't work in the van and that was not their fault. They have just gone and deducted $1,000 from my account. So lesson here, don't go with Apollo, the customer service is shocking and the van speaks for itself.
We hired an Apollo Adventure Camper for 7 days.
We spent time in the Gawler Ranges in South Australia.
The camper managed the rough tracks in 4WD very well.
The inside of the camper is quite compact and you really can’t have 2 people inside at one time.
Storage was good with lots of compartments.
The Engel car fridge worked really well and is a big one.
The sink and water pump went well.
It was equipped with all the utensils that you need.
Bedding is supplied however we elected to bring some as well as it was very cold and the small doona would not have been enough.
Camp stove outside worked well once we cleaned the dirty coupling on the connector from gas bottle to stove.
The only issues we had were that a couple of keys didn’t work eg key to lock up gas stove compartment and the fuel cap lock.
Also there were holes in the fibre glass which resulted in damp bedding.
Another thing Apollo need to think about is the App which works ok if you are in an area with good mobile service. We were not and hence found the app useless.
Overall though the experience with the company and the employees was quite positive.
Hired a camper for two weeks to drive down the east coast. Let’s start off - Pickup was a slow process, it took 3 hours to get our Van and when we did it was filthy so they had to provide another one which wasn’t perfect either. We stopped at the supermarket and brought some sani-wipes and Cleaned the vehicle ourselves. On the road we occurred various dash lights flashing up for oil and temp but van still ran OK, when it got going - there was one time we had to call the assistance and they returned our call 7 hours!! Later.
Drop off was slow again, service was rude and they claimed we didn’t clean the van properly - this is when we bit back and told them about the pick up experience.
We had to wait 6! Weeks for our deposit back.. and that was after chasing them.
I wouldn’t recommend this company, go with the other big one in Oz.
We hire a vehicle to travel from Sydney to Perth for a period of 4 Weeks.
The service at pick up in Sydney was nonexistence , just shown a video & a quick walk round.
No safety check for interior or roadworthy compliance , no instructions on how to check Water , Oil or Tyre Pressure.
Didn't know how to set the bed up or how the Front sets Rotated
Don't bother to ring for assistance if you have a problem , long waits and no call backs, and if you do get contacted you might be offered compensation that NEVER happens.
Don't bother to complete a survey as you won't get a telephone call to discuss your issues, only again an offer of compensation, and excuses why they can not call
At Perth drop off they did not want to know of my issues
Look for another Hire Company that cares and offers Service & Quality....
After 100 km aircon gave up, Summer in Perth, it was cooler outside with 35 degrees, my wife almost had a heat stroke.
Toilet not working properly, kitchen sink blocked, toilet not opening, only thru the use of a stick.....nice yello splash, and no it wasn't beer.
tyre pressure half of the recommended, that was outright dangerous a tyre could have exploded and tip over.
Table at the back only able to remove the top part and had to sleep in a 50 cm wide bed, bottom lock rusted.
Pantry covered in mould, yes mould....
I rented motorhomes in 3 continents, including South America, and never seen anything like it.
I think I rather go thru a dentist procedure without numbness that rent with Apollo again, at least we managed to return it the following day and get our money back, despite losing bookings for fishing and snorkelling around AUD 700, and a ruined holiday
We will never rent a van again from apollo or other sub companies like cheapa, hippie, rv star and so on. Our van was completely dirty and wet inside when we got it and the fridge was not working. After that we upgraded our van for several hundred dollars. And again: In the second van the bed was not screwed and was always falling into pieces while driving. Also no chance to sleep on it. Staff was bored and unfriendly at the handover. Customer service is not really reachable by phone with endless hotline waiting. To sum it up: Apollo is completely not customer oriented and ruined several days of our vacation! Avoid Apollo and go to other companies like Spaceship!
Bad service!!! Everything by tablet and I never received the promissed email! No maps only an App! Dirty campervan......very dirty of smoking! Spots on the beth and sheets and everywhere! It smells like hell! Never again by Apollo!
Very unfriendly stuff when we rented the campervan after a long flight from Europe. All explanations of contract only on a tablet. All explanations concerning the vehicle also only on a tablet. Personal explanations at/in the vehicle were refused. We had to give in all our details by ourselves into the computer. Pictures documenting the condition of the vehicle were sent days after by email! We have never seen these pictures at the time of taking over the vehicle. The stuff sold us an insurance although we had already an external one by telling us fakes about the insurance conditions. Avoid Apollo, at least in Perth!!!!
I rented an RV on the weekend .....the staff at the Nudgee rd Northgate Brisbane depot were amazing
Nancy and Lauren and JD were so lovely I was very nervous and they all helped me to no end
very happy with the service
Rented Apollo’s Euro tourer for 1 week. Water pump broke down on day 1. Called multiple times to Apollo, eventually inflicted high cost for my phone bill. Wasted our time on fixing the van and returning the van instead of enjoying the view of Tasmania. Emailed them regarding the reimbursement of my phone bill, ignored my emails and chose not to reply me. Rude staffs, irresponsible company, never rent from them. Low quality van, irresponsible staff that ignored my emails since July 2019.
air /con/heater was stinking van looked like it had bee in a R T A water tanks left with dirty water in them will poison someone lied about insurance the interior was manky cushions flat as pancakes no comfort what so ever may as well have hired a car and bought a tent just avoid them there are plenty other companys out there
It is remarkable that Apollo Campervans is still in business.
The checkin system is a shambles it takes hours!
The van broke down - you could hear the alternator screaming when we collected the van - no surprise it seized up 10 km out of Kings Canyon and broke the fan belt. A replacement van was only organised after 36 hours and numerous conversations on the phone during which my wife had to adopt 'psycho bitch' persona to make it happen.
But there is more!! The icing on the cake - IT TOOK 3 WEEKS FOR THEM TO REFUND OUR $5000 BOND. Is that called theft? or is it credit card fraud?
I'm not going to bother sending them the receipt for the additional overnight accomodation that they have promised to pay - no point as it will never be paid
We had the Apollo Euro Tourer. We hired it for 4 weeks. We toured for over 5000 kms. It’s was brilliant. The camper was spotless, when we picked it up. It was easy to drive and smooth to travel in. We found it comfortable to live in. I would recommend it as a camper.
We received prompt service from the lovely Winnie at the Perth Office. She persuaded us to upgrade to the more expensive insurance cover. It did give us peace of mind, we didn’t need it though as we had no issues with the van.
Apollo are meant to be a big player in the Motorhome rental business but they sure don’t act like it. Instead we arrived at a chaotic Darwin office that was untidy, understaffed and long waits to get our paperwork completed and finally get the vehicle.
We were given the option to either wash the car before return or pay a $75 drop and go charge, which we elected for the drop and go charge.
Even though we had paid the drop and go charge we still ran it thru the car wash before returning to another chaotic office in Broome. The Apollo agent was again understaffed, stressed out and rude as she told me that car was not clean enough. I explained that we had paid the $75 drop and go charge as well as washing the car but she said the car cannot have any dirt or sand on it and now she will have to spend hours cleaning it !
Just a poor experience overall and will never use them again.
A huge waste of money. We’ve rented camper vans from other companies which have all been way better experiences. Avoid at all cost cause you will get a cramped van with no storage space and with appliances that are only half or not at all functional. So bad that we decided it was better to just absorb the cost and stay in hostels some nights. I am forever spiteful for this horrid van.
Wir waren 4 Wochen mit einem Camper von Apollo von Perth nach Darwin unterwegs. Die Übergabe in Perth ging zügig von statten und die Leute waren alle sehr nett obwohl sie wirklich viel um die Ohren hatten. Bei Meli und Daniel möchten wir uns für die treffliche Einweisung und vielen guten Reiseempfehlungen ganz besonders bedanken.
Unser Toyota, 4WD, ist die 7.169 Km, gefahren wie eine Nähmaschine. Über Stock und Stein, ob im Ferdinand Peron NP oder auf der Gibb River Road, einen Toyota bekommst du nicht tot. Auf einer solch langen Strecke gibt es bei dem vielem Gewackel auf den unbefestigten Strecken neben den unendlichen Staubaufkommen natürlich auch ein paar Verluste, hier Innenausstattung, In Broome wurde uns ohne viel Gewese schnell und unkompliziert geholfen. Auch bei der Abnahme in Darwin war man nicht Kleinlich. Wir danken Saphira in Broome und Emma in Darwin für die schnelle und kulante Bedienung.
Alles in Allem, wir können Apollo nur empfehlen. Freundliche Mitarbeiter, zügige Bedienung und Technik die durchhält.
Was wir unbedingt allen 4WD-Freunden noch raten können und wollen; die von Apollo angebotene Endreinigung in Anspruch zu nehmen. Sie ist ein Schnäppchen und keine aufgeschwatzte Einnahmequelle von Apollo. Wer den roten Sand einmal geküsst und einen Fluss durchquert hat versteht das.
Gern wieder, Conni und Torsten Wilhelm aus Riechheim, GERMANY
Waiting was 5 hours !!!!!!! Just to pick up our campervan from Perth office. Totally waste of my holiday time, have to cancel my schedule excursion. Came at 8 am and still
Have to wait 5 hours, if they know customer is coming, why cant they prepare the van before hand and not prep it on the day we picked it up.