Rented a camper van for 10 days. On the second night we found out the showe...
Rented a camper van for 10 days. On the second night we found out the shower drain was blocked and completely unusable. On correspondence with Apollo the only thing they could advise was to buy some draino, after admitting the camper van was not properly inspected prior to giving it to us. On top of that, they did not fill the gas cylinder for us (was only half full), the water tank was leaking and only provided us with about 1/3rd available water supply, and the air conditioning unit was broken; would only work for about an hour at a time before becoming unfunctional. We were not offered any form of compensation.
We booked our camper through Travel Nation, it was part of a package, flights, hotel, camper
We kicked off at the end of November, finish mid January
The camper looked tidy enough, well laid out, they took photos of the few dings and scratches, put duct tape over the spilt bumper
Everything was fine until we had rain on our first night, a steady drip all night right about the bed, we had to make a detour to get that fixed, then the A/C packed up, another detour to get that sorted
A week later the seal on the fridge came off, we had to wait until we got to Alice to get a new one fitted, but even that came off,
We got to my mates house in Brisbane and I fixed it myself (I’ll have some explaining to do, I used self rappers to hold it in place)
Then the hob stopped work, we could cook anything for 2 days, but when that did get fixed it took 30 minutes
Now we have a problem with the hot water tank leaking, this can’t be fixed until 7 January 2019
They don’t have anyone that can fix it before that, they don’t have any offices in Canberra
Overall it’s a good Mercedes sprinter camper, it’s just that it could do with the bumper repairing, the dings sorted and everything checked well before a customer takes it on the road
As I am still using it and on the road with it, I might have more to add (our trip doesn’t finish until 15 January 1019
We returned the Camper on the day we agreed with however a few days later we recieved an additional charge (at DOUBLE the day rate) for an additional day rental. Nothing said when we returned the car and they have taken our bond. Total crooks. Currently disputing the transaction. Also campers are very basic and dont really come with any essentials, plus our cook-top stove was broken. Wouldn't recommend to anyone.
The layout wasn't great when u had to get out in the mornings to go to the toilet trying to get off the bed and onto the ground.
We hired 2 cars from apollo group. First was hippie campa (cheap variant) for 4 days in Cairns. Second was apollo endevour hitop for 2w from Sydney to Alice Springs.
Can only say worst experience ever. Just bullshiting, overcharging, not a fair pricing, hidden fees. Cars not in adequate condition.... just paying extra and extra on top of Total amount stated in rental offer. It was in both cases so its not a one-timer or mistake but their business plan. They offer you cheapest option but at the end, you would pay less with anyone else.
We travelled with others before, britz, mighty, wicked, camperman. We rented, relocated and never ever any problem..till we tried apollo group. Really I cant say anything good about this scamming company.
When you point on that, staff is arogant and dehonesting and insulting. Same the customer service on the phone - they simply laugh at you because you paid the deposit already so youre trapped...
Save yourselfe some time, money and nerves and book anywhere else than with apollo group (hippie, cheapa, apollo, rv star).
We hired a midrange Endeavour 4 berth camper from Apollo’s Perth branch for 15 days exploring the south coast of WA. We waited for an hour before we were attended to, all the time listening to the customers in front of us being bullied with hard sell tactics into top comprehensive insurance cover. We received the same bullying tactics with fearful tales of terrible things that would happen and were told we could lose $5000 for each “incident” we might have.
There was a very rushed showing of the van during which it was noticed a cupboard door was broken. It took another hour to fix this.......and it broke again 2 days later. We also had a broken window latch, a broken fridge shelf and were given a bucket with a hole in it. As to the kitchen equipment supplied ...... it was very very basic........ practically no cooking utensils, with what was provided being in the very cheapest range.The fact that a few dollars spent on things such as an extra tea towel,a dishcloth,some detergent,a wooden spoon,a grater would have been a small act of generosity and goodwill on Apollo’s part. Our bedding was just thrown on the top bunk with no packaging ,leaving us to wonder wether or not it had been washed. Unfortunately there seems to be no goodwill with this company.......the fit out is cheap and unpractical, the customer service abysmal, and we were left with the feeling that Apollo was milking every $ it could possibly extract ($100 “administration fee” ..... the customer paying for the company’s business. This was waived when queried. When we questioned why it would take 3 weeks to return a $5000 liability deposit, we were told it was “government red tape”. Ridiculous!!)
My advice is to avoid Apollo at all costs ..... there are much better and fairer companies to deal with.
I just returned from a 10 day holiday in australia. We rented a RV from Apollo since the advertised price was reasonable. However after returning I made an overview of the total cost and realize the actual cost for renting the car is at least 50% higher as the advertised cost. This is related to how they charge the deposit. This is drawn from your credit card and deposited back. The cost for this transaction exceeded 400 euro. Beside this there terms and conditions are about the poorest from any rental company in the world. They make you fully responsible for the mechanical state of the car. In case of any failure due to lack of maintenance or mechanical state of the car you are compulsory to pay for the full recovery of the car and will not receive any replacement transport. Instead you will have to return to the dealership on your own cost and wait until the car is repaired. I have never seen any rental company treating their customers this poor. Avoid if you are not into these kind of surprise cost
Our van was well presented and drove really well. We did have a couple of minor issues on our month long road trip with the power and oven but these were quickly scheduled for repair at our next town in which we were passing through. Overall very happy.
Rented a van out of Darwin. Vehicle was fine, if a bit shabby for such a new van. Curtains were missing and the bed was among the least comfortable I've ever slept on. Would have been a forgettable experience if the fees (including a $75 cleaning fee disclosed at no point in the booking process) hadn't doubled the price. Avoid.
We rented an Euro Camper for 2 weeks in April-May 2018. Check-in and pick the van worked out fine.
As of first day we had red exclamation mark on the board saying to check transmission that was coming on and off. Apollo staff was supporting to find a garage to get the motorhome checked, which at the end we didnt do because after a couple of days of warning, the sign just disspeared.
We also had issues with two of the windows opening and not being able to close them down anymore. So we had to unscrew them and close them just like that manually.
Otherwise the motorhome offered us everything we needed and it was all fine.
Unfortunately when we gave it back, we forgot our GPS inside it and when we called to ask for it, it was not be found.
So that was a bad experience for us.
My husband and I have hired from Apollo on two occasions and were overwhelmed by
follow up service,
I have referred a few people to the Sydney office and they two have had extremely positive experiences.
perhaps it is the location/staff we deal with
Super Service, sehr nette Mitarbeiter, die sehr flexibel sind. Sind sehr zufrieden.
Thanks for the very friendly and quick check out at Adelaide done by Mr. Bosch. We didn‘t have any problems with the car. But the interior should be more comfortable and practical like in your newly intoduced car (e.g. plastic boxes). For a 4 WD should be a compressor and a „ramp“ for sandy tracks available.
We had Wonderful Service from Nancy and the team at the Brisbane office, we are Very Happy with the Hi Top Camper, we will definitely use Apollo again, Ed and Annette Victoria.
Wonderful news that you had a great time. If you get a chance maybe log back in and change the star rating for Apollo on this one. You only gave 1 star across the board, I'm sure you meant to give 5 :-)
The service that we received from Nancy at the Brisbane office was exceptional. We would recommend Apollo to our friends.
Another great road trip for me. Nearly 8,000 kms in 36 days. Thanks Apollo.
Well kitted out. A newish hi top and it drove really well. Love Toyotas!
Rented the "Deluxe" motorhome from Apollo, there is nothing "Deluxe" about it I am afraid to say. When we got they keys we couldn't have been more disappointed, it looked so worn and tired. The toilet smelt so bad it knocked us sick and the curtains were stained, covered in mold and looked like they hadn't been washed......ever! We advised Apollo and were told there was nothing they could do as all other vehicles were out on rental. They said they would give it another clean, what they did in fact do was throw some bleach down the toilet and spray some air freshener. Oh and we got a whole $100 refund for our inconvenience, not good enough! As we didn't want to ruin our holiday, we took the van, drove straight to the nearest supermarket, bought cleaning products and did our best to freshen it up.
Did I mention that they did not provide the promised welcome pack either.
Also the vehicle did not have the promised outdoor chairs, we had to buy those ourselves! Yes they reimbursed us in full for said chairs but who wants to have to start buying items for what is supposed to be a fully equipped van.
The toilet smelt terrible all through our holiday despite us continuously cleaning it, as did the drains. Those disgusting curtains never closed properly to block out the sun and we found a rather large unpleasant stain on the mattress we had to sleep on. Also the utensils in the van are none existent. All in all we had a great holiday but I would never rent from Apollo again, we have advised them of all our issues and they have responded, but I get the impression they know of the problems in their vehicles and they don't really care.
Your staff in Broome looked after us very well and dealt with our concerns.
That is one tough little vehicle and even with 100,000 ks on the clock it did not miss a beat. However the internal fittings are well out of date for current clients and would benefit from a complete redesign with customer input.
We had a Euro Tourer. Check in was extremely good and quick drop off was as easy. Vehicle had everything in it. Some fly screens on some windows and a mirror would be good.
Car was ready, clean, paperwork was quickly done! Easy drop of in Broome. I strongly recommend apollo for renting a 4x4 vehicle! Very good reliable car! Equipment was good.