About This Company

Tui Campers is a high-end yet cost-friendly rental service that is part of the Tui Brand that offers fantastic older luxury vehicles at reasonable prices. Tui Brand also is the parent company of Tui Sleepervans, Budget Campers, and Freedom Campers.

Tui has been in business since 1983 and its parent company, Tui Brands, was incorporated in 1982. The company is related to a wide network of other brands under the Tui umbrella. Your money for Tui Campers will go to a large conglomerate company that is family-owned and operated and still retained by the original owners. Tui is rooted in New Zealand with main depots in Auckland and Christchurch, and has several pick up and/or drop off in places like Queenstown, Picton, Wellington, Greymouth, Dunedin. Unlike other Tui entities, the Tui Campers specializes in late models, mostly luxury units, at cheaper rates. So you could consider Tui Campers as the flagship brand with the better, more expensive and larger campervans and motorhomes.

For a secure and convenient road trip along the scenic NZ roads, be sure to check ahead all the freedom camping rules and regulations per NZ district. 

The fleet consists of five different styles of campervans and motorhomes, with the average age of about three to five years. Though the units are older, but not that much older, all these vehicles have gone through and been updated so that many of them are no older than four years of age. Plus, the company will let you know the exact year of your model upfront so that if you’re not happy about getting an older vehicle, they can help arrange for a newer model. The fleet is well maintained and cared for, so you will most likely get a “like new” campervan or motorhome, and a little more than you paid for in terms of fleet reliability and enjoyability. Many of the deluxe fleet models have included accessories, such as DVD players and televisions. On all models, tourism radio is included for free, which is not found in their sister companies’ models. There are also plenty of accessories for hire that includes portable chairs and tables, snow chains, car, and booster seats, solar showers, awnings, portable cots for toddlers, coolers, power inverters, GPS, boogie boards, high chairs, and portable DVD players.

Pros & Cons

✓ Pros

  • Luxury vehicles at reasonable price
  • More than 3 decades of rental expertise
  • Multiple depots

✗ Cons

  • Older models on offer
  • Several complaints about existing damages that were billed erroneously to the renter
  • Not-so-good reputation

Vehicle Fleet

4+1 Trail Finder
2 berth
Deluxe Sleepervan
2 berth
Trail Adventurer 2+1
2 berth
Trail Seeker
2 berth
Trail Finder 2/3
3 berth
Tui Bush Camper 2 & 4 berths
4 berth
Trail Explorer
6 berth

Features & Amenities

🍳Kitchen Facilities
🚿Shower / Toilet
☀️Solar Panels
❄️Refrigerator
🛏️Bedding Included
🔧24/7 Roadside Assist
📡GPS Navigation
🏕️Camping Equipment

Customer Reviews

✍️ Leave a Review
M. Greenwell ★ 1.0/5
Dishonest.
GO ELSEWHERE. We were rented a vehicle with faulty safety glass that exploded all over me, throughout the camper and all over our luggage after the slightest, soft touch by two fingers. Tui Campers then had the audacity to charge us a $150 'admin fee' saying we caused the damage and were lying about what happened. If the damage was my fault I would have taken responsibility and paid the charge without a problem. No trust in the customer, not very kiwi
New Zealand · Feb 2021
R. Smith ★★ 2.3/5
Tui Freedom Camper Poorly Prepared
Our camper was given to us with a full tank of gray water! It took us a few days to figure out why our paper towels we stored in the sink were always wet. Our front tires were pretty near bald. We drove back to Chch to have them put new ones on which they reluctantly did ( a whole day lost ). We were charged for propane ($36.00 NZ) even though we did not use propane. Our camper used butane cans, two of the four were empty. Replaced them for $6.00. Next trip to NZ rental car and a tent. The camp grounds are outstanding with showers and full working kitchens. Save yourself some $$$.
Canada · Apr 2020
B. Arrowsmith ★★ 2.3/5
TUI Ford transit camper 4 weeks 1/2 2019
Ford transit camper. OK. Slapdash preparation Wrong toilet cassette- urine in shower! Entertainment system not installed, wrong controllers, dead batteries. No manuals and help leaflet referred to other different van. Other interior niggles. AVOID TUI or DOUBLE CHECK EVERYTHING
United Kingdom · Feb 2019
V. PHILIPPART ★★★ 2.5/5
Pas de clés pour le réservoir d'essence ? Débrouillez vous !
Nous avons loué un Bush campervan pour 4 personnes. L'agence a oublié de nous fournir la clé pour ouvrir le réservoir d'essence (différente de la clé de démarrage). Nous nous sommes rendus comptes du problème après avoir parcouru 400 km. Nous avons contacté l'agence qui nous ne nous a pas donné d'autre option que de contacter l'assistance routière "AA", nous sommes surpris mais nous contactons AA tout de même. AA ne pouvait rien faire pour nous. Ils ne gèrent pas ce genre de problème. Nous avons rappelé l'agence TUI qui ne nous a pas proposé d'autre solution, autrement dit, il nous ont laissés dans notre galère. Finalement nous avons dû acheter une pince dans un magasin pour démonter le tuyau du réservoir et faire le plein directement dedans jusqu'à la fin des vacances. A l'arrivée nous n'avons eu aucune compensation financière malgré notre réclamation. En insistant, l'employée nous a carrément ignorée en regardant son ordinateur. Dans un second temps, ils ont menacés de nous faire payer pour une couture décousue sur 5 centimètres (le véhicule datait de 2005). D'ailleurs l'état général du véhicule était assez mauvais et il est plutôt conçu pour 2 personnes que pour 4 (mais ça on s'en doutait en le réservant). Très mauvaise expérience, A FUIR !
France · Feb 2019
M. Russell ★ 1.3/5
Take a gamble, you might win, but the house normally wins
Quick review of our experience with freedom/tui/budget campers in Auckland, it's worth thinking about it before booking. The short version is you might end up with a working van, or you might not. If you think putting the holiday budget on black and seeing how it goes then they are the van for you. If spending a week in a clunky hothouse with broken aircon on wheels, reliant on filling up an esky/chilly bin/cheap bucket every few hours with ice to keep your food cold as the fridge doesn't work isn't for you then probably look else where. They didn't think it was too much of an issue to be in a glass room with virtually no ventilation during a heat wave and very begrudgingly gave use 1.5 days refund rather than the two we asked for to take it to a comparable model and the costs due to ruined food, ice and eating out costs. Any issues are your problem if they can't fix them due to short working hours and not offering a 7-day service, yep being asked to stay around in Auckland for another 3 days to have it fixed wasn't an option..... so in summary, if you like to take a gamble hire from here, you might get lucky, but if you aren't a gambler go elsewhere.
Australia · Feb 2019
C. Rod ★ 1.0/5
Maybe the worse agency in NZ
The van we had was old ok but so dirty, and for such an expensive price! The seats are so disgusting that they are sticky and smelly. We had to covered them with blankets. We can’t even close the windows as the lockers are broken. We don’t feel safe any time we have to leave the van. We are traveling with a baby, and As the baby sit fits only in one place in the front, I am sitting next to it, on the motor under the seat, and this one becomes really really hot after 1 hour drive (and it’s not confortable at all. I am not fat but I can barely sit with my entire bottom). The locket of the side door is also broken and makes a lot of noise. The plug for the electricity works once every 2 times. Some drawers are broken and we can’t close them anymore: they open at every curve. We couldn’t close the upper window properly so when it rained everything was wet inside. The headrest of the rear seat wasn’t there and a metallic hook was getting out. We are used to travel with campervans and we are not posh people, but we never had such a bad experience so far. Last but not least, I wrote a complain but got an answer only 2 days before the end of the rental. When we gave back the van, Molly, the manager, was so rude and agressive to us! It is just amazing to know that TUi agency are represented by such an unfriendly person. The visit card for the agency is just so bad. She told us the problems we had were only cosmetics And gave us as a compensation : half a day rental!(88.50NZ$ out of more than 4000NZ$ rental price.) Furthermore, we realized that we paid 30$ per day more than what was written on the rental website. This was more expensive than a self contained and newer van. We will definitely never recommend this company again and as much as we can,we’ll let other potential users know about our experience with TUI agency NZ. We took pictures of everything just to let people know what COSMETICS mean for a TUI agency manager.
Switzerland · Feb 2019

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Video Reviews

▶️ YouTube Embed — Vehicle Tour
▶️ YouTube Embed — Customer Testimonial

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