"Tui Freedom Camper Poorly Prepared"
Our camper was given to us with a full tank of gray water! It took us a fe...
Our camper was given to us with a full tank of gray water! It took us a few days to figure out why our paper towels we stored in the sink were always wet. Our front tires were pretty near bald. We drove back to Chch to have them put new ones on which they reluctantly did ( a whole day lost ). We were charged for propane ($36.00 NZ) even though we did not use propane. Our camper used butane cans, two of the four were empty. Replaced them for $6.00. Next trip to NZ rental car and a tent. The camp grounds are outstanding with showers and full working kitchens. Save yourself some $$$.
Ford transit camper. OK.
Wrong toilet cassette- urine in shower!
Entertainment system not installed, wrong controllers, dead batteries.
No manuals and help leaflet referred to other different van.
Other interior niggles.
AVOID TUI or DOUBLE CHECK EVERYTHING
Nous avons loué un Bush campervan pour 4 personnes. L'agence a oublié de nous fournir la clé pour ouvrir le réservoir d'essence (différente de la clé de démarrage). Nous nous sommes rendus comptes du problème après avoir parcouru 400 km. Nous avons contacté l'agence qui nous ne nous a pas donné d'autre option que de contacter l'assistance routière "AA", nous sommes surpris mais nous contactons AA tout de même. AA ne pouvait rien faire pour nous. Ils ne gèrent pas ce genre de problème. Nous avons rappelé l'agence TUI qui ne nous a pas proposé d'autre solution, autrement dit, il nous ont laissés dans notre galère. Finalement nous avons dû acheter une pince dans un magasin pour démonter le tuyau du réservoir et faire le plein directement dedans jusqu'à la fin des vacances. A l'arrivée nous n'avons eu aucune compensation financière malgré notre réclamation. En insistant, l'employée nous a carrément ignorée en regardant son ordinateur. Dans un second temps, ils ont menacés de nous faire payer pour une couture décousue sur 5 centimètres (le véhicule datait de 2005). D'ailleurs l'état général du véhicule était assez mauvais et il est plutôt conçu pour 2 personnes que pour 4 (mais ça on s'en doutait en le réservant). Très mauvaise expérience, A FUIR !
Quick review of our experience with freedom/tui/budget campers in Auckland, it's worth thinking about it before booking.
The short version is you might end up with a working van, or you might not. If you think putting the holiday budget on black and seeing how it goes then they are the van for you. If spending a week in a clunky hothouse with broken aircon on wheels, reliant on filling up an esky/chilly bin/cheap bucket every few hours with ice to keep your food cold as the fridge doesn't work isn't for you then probably look else where. They didn't think it was too much of an issue to be in a glass room with virtually no ventilation during a heat wave and very begrudgingly gave use 1.5 days refund rather than the two we asked for to take it to a comparable model and the costs due to ruined food, ice and eating out costs. Any issues are your problem if they can't fix them due to short working hours and not offering a 7-day service, yep being asked to stay around in Auckland for another 3 days to have it fixed wasn't an option..... so in summary, if you like to take a gamble hire from here, you might get lucky, but if you aren't a gambler go elsewhere.
The van we had was old ok but so dirty, and for such an expensive price!
The seats are so disgusting that they are sticky and smelly. We had to covered them with blankets.
We can’t even close the windows as the lockers are broken. We don’t feel safe any time we have to leave the van.
We are traveling with a baby, and As the baby sit fits only in one place in the front, I am sitting next to it, on the motor under the seat, and this one becomes really really hot after 1 hour drive (and it’s not confortable at all. I am not fat but I can barely sit with my entire bottom).
The locket of the side door is also broken and makes a lot of noise.
The plug for the electricity works once every 2 times.
Some drawers are broken and we can’t close them anymore: they open at every curve.
We couldn’t close the upper window properly so when it rained everything was wet inside.
The headrest of the rear seat wasn’t there and a metallic hook was getting out.
We are used to travel with campervans and we are not posh people, but we never had such a bad experience so far.
Last but not least, I wrote a complain but got an answer only 2 days before the end of the rental. When we gave back the van, Molly, the manager, was so rude and agressive to us! It is just amazing to know that TUi agency are represented by such an unfriendly person. The visit card for the agency is just so bad. She told us the problems we had were only cosmetics And gave us as a compensation : half a day rental!(88.50NZ$ out of more than 4000NZ$ rental price.)
Furthermore, we realized that we paid 30$ per day more than what was written on the rental website. This was more expensive than a self contained and newer van.
We will definitely never recommend this company again and as much as we can,we’ll let other potential users know about our experience with TUI agency NZ.
We took pictures of everything just to let people know what COSMETICS mean for a TUI agency manager.
I strongly advise not to rent a camper with this company. The campers are really old. The service team is only available during working hours. You have to wait hours before the pick up the phone if you have a question or a problem. The old cars are not in a good shape and many campers have small or bigger issues. They do not advise you properly about the insurrance policies. If you have any form of damage, they work together with the garage and increase prices. The bond and insurrance prices are really high. In short, don't make the same mistake as we did! They do not exist to give you an awesome camper experience, but instead work to get as much money as they can from you. Horrible!!!
Tui exceeded the expectations of myself and my 3 friends on our 2-week road trip through the South Island. Their staff were friendly and helpful whenever we spoke, the camper was spacious and comfortable for all 4 of us, and the engine did not falter once, even in the steep, wintry mountain passes we took it through. We were quite worried after reading all the reviews on the internet (after booking, whoops), but everything went perfectly. Will definitely use Tui again.
Frankly, if you want to have a smooth trip in New Zealand I definitely do NOT recommend Tui Campers... We had a variety of problems of all kind:
- The motor-home we booked was not ready when we arrived: they had lost the key of the outside lockers, and the had not even realised about it... Some of those lockers give access to the inside of the vehicle... Firstly, they tried to convince us to leave it as it is, then they agreed to order new lockers and change all of them. Unfortunately that meant that we had to stick around Auckland util the lockers arrive as they did not have a replacement for the vehicle that we could take instead, and they had to lock all of them until it was fixed, so we could not use any of the space available for storage (big problem for us as we were 5 adults inside the vehicle for more than 3 weeks... We waited for 3 days, 4 days... the lockers did not come ever and we had to head south, not giving us any solution we had to stick without storage for the whole rental...
- The warm water was not working and we had to go to the mechanic (garage) after few days... There we met more people that rented with TUI and ended up in the garage (3 different families) and told us a variety of anecdotes about their experience with TUI... Among them an electrical problem that a family had with the engine ignition... It ruined their holidays and on top of that when the mechanic was changing the terminal of the battery, they realised that the new terminal were reused and in bad state and they had to request their change again... On our case, we lost a day on ly in the mechanic, plus all the inconveniences of being almost a week without warm water.
- Using the bed clothes they provided we got NITS and when we notified them they tried to scramble from the blame! Outrageous! That was a massive inconvenience for the 3 ladies with long hair travelling with us...
- After we came back from the trip and telling us that everything was fine in the vehicle, we start to see unauthorized charges from the TUI campervans in our credit card... not only that, when we ask them about it hoping that it was a confusion they try to argue that there were damages in the car that we did and that we need to pay for... unbelievable really...
BTW, they have not compensated us for oir inconveniences when agreed before leaving to be compensated!