Tui Campers Review

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Editors Review

Tui Campers is a high-end yet cost-friendly rental service that is part of the Tui Brand. Tui Brand also is the parent company of Backpacker Sleepervans, Budget Campers, and Freedom Campers.

History

Tui has been in business since 1983 and its parent company, Tui Brands, was incorporated in 1982. The company is related to a wide network of other brands under the Tui umbrella. Your money for Tui Campers will go to a large conglomerate company that is family owned and operated and still retained by the original owners. Tui is rooted in New Zealand with depots in Auckland and Christchurch (pick up and drop off in Queenstown is available for an NZ $300 surcharge).

Reputation

Tui has an extremely solid reputation for providing excellent older vehicles that have been retired from their luxury rental fleet. They also offer top-notch customer service found in their sister companies as well. What sets them apart from other companies, however, is their dedication to ensuring customer satisfaction, and making sure that their vehicles are presented like new.

Time and again, Tui is given high marks for their walk-through and ensuring that you have had a chance to ask questions up front.

They are honest about what they will and will not repair in the event of an accident, and they are clear about what the insurance covers. That being the case, it is still important to thoroughly review all of your service agreements and insurance papers and put the burden on yourself to ensure that you are getting the proper information — in case anything should happen.

In a case of repairs, Tui is quick to ensure that things are handled efficiently and that you’re back on your way should your trip be interrupted.

Basically, if you rent with Tui, you will get an older vehicle that is beautifully maintained and truly reliable, with all the luxury in its field.

Fleet

The fleet consists of five different styles of campervans and motorhomes, with the average age of about three to five years.

The Trail Finder: Hi-Top 2/3 berth campervans, 2010 models. The 3+2 Trail Finder: Hi-Top 3+2 berth campervans, 2010 models. The Trail Seeker: 2 berth deluxe campervans, 2008+ models. The Trail Blazer: 4 berth motorhomes, 2008+ models. The Trail Explorer: 6 berth luxury motorhomes, 2008+ models. The fleet is certainly older, but not that much older, and they have gone through and updated many of their campervans and motorhomes so that many of them are no older than four years of age. Plus, the company will let you know the exact year of your model up front, so that if you’re not happy about getting an older vehicle, they can help arrange for a newer model.

The fleet is well maintained and cared for, so you will most likely get a “like new” campervan or motorhome, and a little more than you paid for in terms of fleet reliability and enjoyability.

Extras

Many of the deluxe fleet models have included accessories, such as DVD players and televisions. On all models, tourism radio is included for free, which is not found in their sister companies’ models.

There are also plenty of accessories for hire, and Wi-Fi is offered in all their campervans and motorhomes for NZ $130 – NZ $150 for up to 2GB data download/upload. Other accessories for daily rental and flat fee rental include portable chairs and tables, snow chains, car and booster seats, solar showers, awnings, portable cots for toddlers, coolers, power inverters, GPS, boogie boards, high chairs, and portable DVD players.

Overall

This company really cares about its customers and offers fantastic older luxury vehicles at reasonable prices. Many customers walk away quite pleased with their holiday, not just because of the great customer service they receive, but because of the overall condition of the vehicles as well as the affordable prices. However, there are certain instances of existing damages that were billed erroneously to the renter.

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