Cruise America RV Rentals Review

Rated 2.2 / 5 from 13 reviews

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Pros

  • Several branches (122 rental locations)
  • Well-designed RVs
  • Pet-friendly

Cons

  • Many negative reviews about customer service
  • Unreliable roadside support
  • Limited RV for rent

Facilities

Branch Locations

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Tell the world about your experience renting from this company
C. Secrest - avatar not loaded
, United States
1 Review

"Cruise America Rental from Kissimmee"

  • Reviewed 1 year ago

After reading a lot of reviews that were mixed for Cruise America my family and I were hesitant to rent from them. Thankfully I live close enough to were we rented I drove there and checked out the units they had. I was told there is no guarantee on which unit we would get but from what they on the lot I felt better. The day we picked up our 25-ft RV we did the walk through and I was happy with the unit. It defiantly smelt and looked clean and we checked to make sure everything worked. During our 2 week trip we had no issues at all with the RV and upon return we were very satisfied with the whole experience. For the value this is the best option for us. The RV did not have all of the bells and whistles but for paying a 1/3 the cost was well worth it. We brought along our own TV and the RV was equipped to be hooked up to cable at sites. I would recommend and will in the future rent again from Cruise America

5Service 5Mechanical 4Interior 5Value
B. Walker - avatar not loaded
, United States
1 Review

"Ridiculous"

  • Reviewed 1 year ago

Ridiculous . . . We rented an RV through Cruise America this year because we enjoyed doing so the previous year. This time, has been a terrible experience and we've just started our trip! We had problems with the AC and generator from the time we picked the RV up. We have called multiple times but, nothing useful has been done. We have bee told we were "a priority" twice, that only managers can send out service calls (so, we'd have to wait for a call back) and even told that a tech was coming. No techs, no progress. We have 2 small children in an RV with limited AC and no Generator! We will NEVER do business with Cruise America again. Customer service is nonexistent.

1Service 1Mechanical 4Interior 1Value
M - avatar not loaded
, United States
1 Review

"Old, tired unit with a multitude of problems"

  • Reviewed 3 years ago
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5Service 1Mechanical 2Interior 1Value
K. Hudson - avatar not loaded
, United States
1 Review

"Learned alot"

  • Reviewed 3 years ago

As far as clean it was ok but dash rattled a lot the radio was awful the side mirrors rattled so much u could barely see something with a/c leaked and the refrigerator didn’t work we spent about $4,000.00 won’t recommend.

5Service 5Mechanical 5Interior 5Value
J. Frank - avatar not loaded
, United States
1 Review

"HORRIFIC EXPERIENCE"

  • Reviewed 3 years ago
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1Service 1Mechanical 1Interior 1Value
A. M - avatar not loaded
, United States
1 Review

"RV Rental from HELL!!!"

  • Reviewed 3 years ago
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1Service 1Mechanical 1Interior 1Value
J. M. - avatar not loaded
, United States
1 Review

"If you have any other option, go with that!"

  • Reviewed 4 years ago

By far the worst experience EVER. There was a carbon monoxide leak in the vehicle (as confirmed by the local fire department,) and we couldn't get in touch with anyone from Cruise America for almost the entire week we were on our road trip. This includes calling their supposedly emergency number.
After dealing with that our entire trip (having the fridge and heat off, so that the CO leak didn't kill us,) we returned the vehicle and got charged for the repair man that the company finally called to come out and fix the leak.
Aside from that, there was a water leak and cracked windshield, so the vehicles are in really terrible condition.
If you can find pretty much ANY other company or individual to from whom to rent, I highly recommend you do that.

1Service 1Mechanical 2Interior 1Value
M. Fowler - avatar not loaded
, United States
1 Review

"Broken water system + Truck Stop toilets + KOA showers = Cruise America Nightmare!"

  • Reviewed 4 years ago
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1Service 1Mechanical 3Interior 1Value
L. Watkinson - avatar not loaded
, Germany
1 Review

"Horrific..."

  • Reviewed 5 years ago
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1Service 1Mechanical 1Interior 1Value
D. Carvalho - avatar not loaded
, United States
1 Review

"Cruise America RV Rental - Bedbugs Ruined The Trip"

  • Reviewed 5 years ago

Rented an RV from Cruise America in NJ to travel across the country with my wife and 2 baby girls (2 year old and 2 month old). They didn't properly clean the unit. It has bedbugs on the bed in the back, we had to cut our trip short and my wife and I went to the urgent care with allergic reactions. The company proceeded to tell us there was nothing in the RV, that we were to blame for bedbugs, and offered no real assistance. We arrived in California and waited 5 hours for a manager or anyone to call us to figure out what to do next - the call never happened and we had to leave riddled with bite marks and had to throw out half of our stuff in the garbage as we were afraid to bring anything back home with us. Cruise America told us they could only refund us the days that weren't used which wasn't remotely close to the amount of money we spent on the trip itself and all the things we've had to throw away. Absolutely awful experience. It's been a month and we have yet to receive a call or anything from this company to help us. it's absolutely ridiculous.

1Service 1Mechanical 1Interior 1Value
No name - avatar not loaded
, United States
1 Review

"Horrible Experience"

  • Reviewed 5 years ago

We rented an RV to travel from CO to CT. The RV rental they gave us was all beat up. Duck taped side mirrors, Duck taped sky light over the bed, etc. 2 days into our trip the transmission dies. Customer service was no help. We spend the day at a repair shop while they ignored our calls and where figuring out what to do. One of their options was drive 5 hours south of where we wanted to be in a rental car. On top of it all. They were supposed to pay the repair shop for diagnosis and we ended up paying. They say a replacement RV is on the way and will be here in 7 hours. I’m still waiting. I’d never rent or recommend Cruise America.

1Service 1Mechanical 3Interior 1Value
A. Morales - avatar not loaded
, United States
1 Review

"We rented a 25-foot Cruise America RV to drive from CA to NC."

  • Reviewed 6 years ago
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1Service 1Mechanical 1Interior 1Value
T. Ahern - avatar not loaded
, Australia
1 Review

"Review of my cruise-america hire"

  • Reviewed 7 years ago

Everything went well. It was a great rental. Brand new tires, pots , pans. Sheets pillows and doonas were nice. Plenty of hot water. Lots of miles on the clock but the RV didn't really seem to show badly for it. Recommended

5Service 5Mechanical 5Interior 5Value