"Amazing holiday and vehicle, but staff grumpy"
My husband and I recently did a road trip from Alice Springs to Uluru (Thur...
We rented a 5 Berth Outback 4WD for 4 weeks with camping equipment and fridge. Staff in both Brisbane and Cairns were nice, but some were rather inexperienced (mostly interns from abroad). While the car and the fridge were excellent, 3 of the 4 inflatable mats showed leaks, one sleeping bag had a broken zipper and the two tents had central poles that slowly come down during the night, making our first night on Straddie a cold and uncomfortable one. If you expect to see some rain during camping these tents will not keep you dry. After buying two light-weight tents and air-mattrasses we were ok except for the bulk space that the Britz mats take in. Britz did compensate us for the three air-mattrasses but did not offer any other compensation. So buy/bring your own tents and mats and leave the bulky Britz equipment behind (that will also give you more space for your own luggage as space is limited).
We hired the voyager 4 berth Britz camper van (the one with the high top that extends over the drivers seat) from Broome to Perth for 5 weeks.
The van is a larger version of the traditional camper. It berths 4 but is very cosy. There is good cupboard space and head space. All the cooking and kitchen benches are inside, so limited space for chefs assistants. No fold out table to prep food outside.
this new larger hi-top had some good features (larger, bigger fridge, more storage space etc.) but some significant cons are that the bed folds up by day blocking out the light and view out the back window which made it dark and stuffy. Most importantly the
bed was incredibly uncomfortable (and I’m not that fussy). It is very short and is formed from two separate pieces that slip apart. The base has terrible plastic springs that the thin mattress (an inch thick) sits on. Awful design. It is also very heavy to lift up and is only on hinges so a bit dangerous if u drop it on you which I did.
The water pump is electric so when it broke one week in we had no water. We ended up having to take it to a pump person for repair and they commented they were cheap simple pumps which frequently break.
The gas bottle they gave us was tiny, only 2kg. It was not a swap and go and we spent 21/2 hours driving around trying to find someone to fill it. Even the place Britt said would fill it did not provide that service. Wasted a chunk of our day. Really need a swap and go or larger bottle.
The sink drains into a greywater collection tank rather than just onto the ground. A good idea but it causes the van to stink. There may be a product called bioactivator that a few squirts daily might kill the odour without chemicals. Worth trying Britz.
We hired fromBroome where the male staff were grumpy, offered no free table or chairs (which Apollo had done the year prior) and had a very strict rule of 12 km on dirt if heading to an official campsite (Apollo were much more relaxed about this). We had booked into Broome bird observatory which was 13km on dirt, Broome staff said no way.
On board they pointed out was a Tom Tom which monitors your every move and makes audible warnings for going on non approved tracks, too fast, driving in the dark, cornering too fast etc etc. we turned it off and buried it in the glove box.
Britz charged $750 for pick up from Broome and a $150 feel for relocation from Perth.
Apollo vans were cheaper, and a well tried out design.
I feel we can compare apples with apples as we hired an Apollo hi-top from Perth last year for 6 weeks and this year a Britz from Broome to Perth for 5 weeks.
Apollo vans were very relaxed about how far you can drive on dirt roads. They provided us with free chairs, table, extra towels etc due to our length of hire. Super friendly staff, they even emailed us to check all was well.
I would not recommend this company to anyone. There was a miscommunication when we rented the van and when we called the manager from Melbourne, he called us liars, and did the bare minimum to help us out because we kept persisting. We thought this would be a great company and spent extra to get the best insurance and the best of everything and they did nothing for us to help us with our issue. Very very disappointed with this company. Will be going with a different company from now on. And will continue to tell people to steer clear from Britz campervans.
Véhicule fiable et sûr
La couchette pour la troisième personne n'est pas très confortable mais reste convenable.
The campervan was a reasonable size for two people and the shower/toilet although small worked well. At some places the connection did not fit for refilling the water, an adaptor should be provided. Also they do not provide enough chemical for the toilet, that should be explained so you can purchase it before you go on the road.
The campervan was presented in clean condition.
There are no gauges for water and gas which is a bit of a worry when you are free camping for a couple of days. Also we couldnt get the barbeque to work and the staff did not seem very interested when we told them.
We made up the double bed which was a good size and we left it made up. It was reasonably comfortable and the doona was warm but I think they should provide a mattress liner to go between the seat cushions and the sheet, not only for comfort but for hygiene.
I think a booklet or sheet with RV friendly towns should be provided as you can only free camp in certain areas. We were given a campsite book but if you used them every night it would be very expensive.
After the add on for full insurance and gas/ fuel top up charge it actually works out to be an expensive holiday, especially with camp fees on top.
The staff at Hobart were rather offhand and not interested in any comments on our return
We hired a Britz 6 berth traveller and drove from Sydney dropping the van off in Brisbane. The vehicle was great we had a few minor problems but were given a generous refund at end of trip. The customer service was excellent .The Mercedes Benz vehicle was beautiful to drive. The bed was made up felt a bit small due to the fact the shower was beside it. However there is a large double bed over cab as well as centre .overall webwould give vehicle 9/10 shower was great larger than most motorhomes that are older .
The voyager that we hired was a great design and was nice and clean but the double bed down the bottom was absolute torture, because the base was one piece of wood that folded down it had a metal frame to support it. This metal frame was rectangular in shape and had two other bars running across the base, it had plastic squares around it that were supposed to support the mattress but unfortunately all they did was poke into you and the bars were unavoidable too. The mattress was too thin for this arrangement too. I am still getting osteo as a result. My friends cousin hired a voyager and had the same experience . The staff did try to help me by hiring a Doona to add extra cushioning but that's all that they could do for us where we were. I'd say don't hire one in the first place .
I have the pleasure to report excellent holidays we have spent in Australia, with only few drawbacks stemming from the Britz negligence – however finally well compensated.
We arrived to Sydney, went to Blue Mountains, then via Canberra and Cooma to the Ocean, along the coast to Adelaide and then up to Darwin with side-jumps to Uluru and Kakadu, with a flight on our way back via Perth. We enjoyed all these places, although the weather in the South was terrible (the rain was “dropping” horizontally at the 12 Apostels), and the heat in the North was too great.
The problems with Britz started in Sydney – I had to return to the depot twice to have the GPS and “check engine” control fixed (it came back in Canberra and was removed in VW service). The driving over 80 km/h was almost impossible due to unbalanced wheels. In the Bridgestone service station in Canberra they found the front tires to be completely worn down and also ovalized. The Britz Vista van had also several other minor faults. After I asked them to whom I should report the fact that we were put on the road with an unsafe vehicle we were proposed to change to a Maui motorhome which we did in Adelaide. We were also refunded one full day fee for the time we spent in the service stations (and a bottle of white wine!).
So overall very positive experience. Australia is great, I regret we were able to see only a small fraction of your country and could not get into true Outback.
We had the new model 4wd camper, the Outback. The vehicle was brand new, the staff were great and everything was as expected. It took just over an hour to check the camper out after watching the videos and everything, but that was fine. We got our bond back pretty quick and I was really happy with Britz
We drove a Britz hitop van from Adelaide to Alice Springs and I would say Britz was really reliable, far better than the JUCY condo van we hired for Great Ocean Road, Grampians an Kangaroo Island trip. PROS for Britz: There's a microwave, toaster and water boiler in the van, not only a stove. It's more spacious than JUCY condo and the bed is more comfortable. When renting the car, they show a tutorial video on how everything works in the car which was very helpful - the staff was very helpful in Adelaide. We needed to call the customer support at Britz regarding a camper light (we didnt see a button for turning the light off ) and the CS representative was very friendly and helpful. Also, before hiring the car I called them up to confirm the exact cost of everything etc and they were pretty helpful. We also noticed that all the cooking supplies were clean and wrapped in the van, in JUCY they were kinda dirty. The Britz hitop has a quite powerful engine, it was easy to drive it up the hills etc and it didn't take too much fuel actually. We got a discount for booking the car early so we were very happy with the price. CONS: Small water tank (but the greywater flows out right away, so you are not wasting fuel on carrying it on the car), also the roof of the car was a bit moldy and the backseat and sheets could have been more clean! Overall, would definitely recommend the Britz hitop van for longer roadtrips (ideal for 2 people), it's not a 4WD so it can of course get stuck if you drive on the sand, but if you stay on the road you'll be fine. Great memories with the van :)
Very bad customer service when returning the vehicle, staff refused to check the vehicle with us even after we requested and made it clear that we would like them to inspect it. The female staff member was very rude and unnecessarily short with us. It left us feeling very unhappy about the situation
Spent a small fortune on a 6 berth camper van from Britz. Very worn interior, noisy water pump, terrible kitchen and engine with an assortment of light coming on and off during the 6 days. Would definitely not hire from britz again.
Title says it all really.
We hired a two berth campervan for six days during the last week of Jan 2017 from the Hobart branch.
The van was reliable and clean. Bedding and cooking/eating/cleaning items provided were all clean. We had a great time....... BUT.........
The cooking gas isn't provided, and by the depots own admission they are one of the few companies that still use refillable gas bottles. Refillable gas bottles that the depot informed us very few retail outlets serviced... Cue an $18 gas fee.
You'll also need a Parks vehicle pass.... $60
The biggest negative re Britz is their deposit policy. We hired several vehicles whilst in Australia, including a 4x4 for self driving on Fraser Island where the risk of damage is high.....
All the rental companies required a security deposit, but Britz is the ONLY company that actually charged the full deposit to our credit card at time of vehicle collection.
The standard security deposit is $5000. On top of that they add a $100 credit card admin fee (that won't be refunded if you pay the security with Amex).
As a UK resident with a UK based credit card, this Britz policy incurred a £94 (circa $160 ) foreign currency transaction fee!
Our rental went without issue............
Our returned security deposit despite zero damage or extra fees is £50 ($84) less than the deposit paid... and the exchange rate hasn't varied that much in the past week.....
Britz admin has added $243 needlessly to our rental. Such a shame given the quality of the vehicle and the fun we had. I'd love to be able to recommend Britz, but in view of the unavoidable admin costs I'm sad to say we wouldn't use Britz again....
2 days ago I rented a motorhome with Britz. They gave us a very old motorhome which was obviously worn out and had more than 330.000 kilometres on the record. We told the Adelaide branche that we were not happy about this at all, but they told us there was nothing that they could do, so we just gave in and took the motorhome anyway. Big mistake, because the next day the motorhome stopped working. It wouldn't go more than 40 km/h so we contacted Britz and asked if they could help us. Somebody on the phone told us that we should just restart the engine 3 times and after that it would be fine again. We did this and it was fine for about 10 minutes but then the problems started happening again. We called again and after being put through to the New Zealand branche, them putting us back to Australia, waiting for almost 2 HOURS (!!) someone told us we should go to a campsite and they would call us back at 7AM the next day. 8:30AM the next day we still didn't receive a call so we decided we were going to call them ourselves. The person on the phone said there was no note of them having to call us back (????) but that we should just call the Adelaide branche and they would arrange a new vehicle for us. We immediately called the Adelaide branche and now they're telling us that they don't have a new motorhome because "there's nothing available", but we "should just come to their branche" and then they'll see what the problem is. Your costumer service is the worst in the whole entire world and I hope you do something about it because I know for sure I wil NEVER RENT WITH BRITZ AGAIN.
I hope later on I can give an update on this that Britz sorted our problem out.
We had a Britz campervan for 2 weeks. It was a hi top and was fine. It have everything we requested and the staff that checked us in were very friendly. The check in process takes some time so I'm glad there weren't a lot of people at the time but that meant we were shown around the campervan pretty well. I would recommend Britz and would use them again
Excellenty furnished with equipment , navigation, bedding, cutlery etc. Good , friendly service.
I would rent from Britz again.
We can go everywhere.
Camping the Easy way!!!
With four young children the concept of camping is quite daunting and Britz gave us the intermediate step. Camping in luxury with all the facilities to make life easy made the trip enjoyable. The kids loved it and it was a mozzie free area!!! Would recommend Britz – especially if they have a special going. (Date of experience: Jun, 2009 )